Troubleshooting
What’s wrong?
The start of a programme was
not recorded.
My phone line is not connected.
Warning:
please make sure you
follow steps 1-6 precisely and do
not make any other changes while
in the
Installer Set Up
menu as
these may have an adverse effect
on your service.
Possible reason
You set up numerous back to back
recordings. Sky prioritises the end
of an existing recording over the
start of a new one.
Your phone line is not physically
connected to your Sky±HD box.
A
Your phone number is
ex-directory or you withhold
your number when making calls.
(See page 105 for more
possible reasons.)
What to do now
To get your Sky±HD box to record in the most efficient way,
see
Adding extra time to the start and end of recordings
(page 42)
and change the settings back to Automatic.
Press
services
, select
Settings
then the
Signal
tab. If you get the
message Telephone line not connected, you need to make sure the
phone lead is connected properly. If you see the message Telephone
line connected, try solutions A-E below.
A
Change the dialling prefix, as follows:
1
Press
services
, press
right
to highlight
Settings
then press
select
.
2
Press the numbers
0
,
1
then
select
to show the
Installer Set
Up
menu.
3
Press number
3
.
4
Highlight
Dialling Prefix
and press the number sequence
1, 4, 7, 0
.
5
Select
Save Settings
.
6
Make sure your phone line is free then press
select
. Your box now
tries to call us back, which checks the phone line connection.
After getting the message Callback in progress, the previous menu
appears. If you see any other message at this stage, please call
Sky Customer Service for more advice. The number is provided in
the
Terms & Conditions
document.
104
