69
seven (7) days after the date of discovery of any alleged defect by contacting Sizewise Parts and
Services at 1‐800‐814‐9389 Monday through Friday 8am – 5pm CDT
If the product or part should be returned to Sizewise, a return authorization number (RA#) must be
obtained by Buyer from Sizewise. The RA# will be valid for 21 days from the date it is issued.
Buyer is responsible for any shipping, freight, handling, pickup or delivery charges or fees including
without limitation any expediting fees involved with the delivery of the defective product or parts to
Sizewise’s factory for repair or replacement.
If on‐site technical service is required, a service representative will be dispatched during Sizewise’s
standard service hours Monday through Friday 8am – 5pm CDT and provided the product is located
within Sizewise’s service territory.
If Sizewise determines the problem with the product or part(s) is a result of defective material or
workmanship, the product or part will be replaced or repaired at the discretion of Sizewise, and at no
charge to the Buyer however subject to the limitations and exclusions of this Limited Product
Warranty.
At the election of Sizewise, replacement parts may be new or refurbished; and Sizewise reserves the
right to substitute materials if original materials are no longer available.
If Sizewise determines the product or part that Buyer has requested warranty services on are not
covered by the warranty for any reason including without limitation because it is outside of the
warranty period, excluded from the warranty or the warranty is void, Buyer shall pay for the repair or
replacement services, including parts and labor performed by Sizewise at Sizewise’s prevailing time
and material rates plus freight and delivery.
If Buyer declines the repair or replacement service upon notice from Sizewise it is not covered under
warranty, Buyer shall reimburse Sizewise for all costs from investigating and responding to Buyer’s
request.
Any costs to Buyer as referred to herein shall be at Sizewise’s prevailing time and material rates plus
any freight and delivery charges incurred by Sizewise.
Any assistance provided by Sizewise outside the terms of this warranty does not waive the limits of this
warranty.
Sizewise does not pay labor outside the United States.
Any description of Sizewise's products is for identification purposes only and is not an express
warranty.
Loaned products, demo or sample products and/or consumable products including without limitation
batteries and sheets are furnished to Buyer on an “AS IS WITH ALL FAULTS” basis.
EXCLUSIONS
AND
LIMITATIONS.
This
Limited
Product
Warranty
shall
not
apply
to,
and
Sizewise
shall
have
no
obligation
to
make
repairs,
replace
or
correct
products
including
any
part
or
parts
of
the
product
as
the
result
of
Sizewise’s
determination
of
any
of
the
following:
1. Software (PROM) or firmware version upgrades or updates or any other changes and/or any outages,
interruptions, delays, attacks, malware, or any other technology or viruses on such software or firmware or
Buyer’s network, if applicable to this product.
2. Normal wear and tear of the product including without limitation normal discoloring, body
impressions on mattresses or loss in some resiliency, if applicable to this product, and cosmetic items.
Consumable items include without limitation mattresses, casters, sheets, handsets and batteries.
3. Damage due to improper transport, storage, installation, maintenance, use, repair or failure to follow
Sizewise's instructions or procedures as detailed in the owner’s manual.
4. Damage or malfunctions resulting from work performed by service providers not authorized by Sizewise.
5. Repairs performed on a Sizewise product or parts missing a serial number or with a serial tag that has been
altered, tampered with or defaced in any manner.
6. Service calls to correct installation of the product unless installed under contract by Sizewise or its partners
and in which event the terms of the service contract only shall apply to service installation corrections.
7. Shipping, freight, handling, pickup and delivery charges or fees involved with delivery of the products and or
part(s) to Sizewise’s factory for repair or replacement and returning the replacement or repaired products
and/or parts to Buyer.