66
SW Rest Secure System™ Troubleshooting
Display on handheld shows Load Cell Error or yellow light flashing on the RSS Control Box
under the bed:
Check the RSS Control Box to make sure that all load cell cables are plugged in. Check
for damaged load cell cables.
The unit will not power up:
Make sure the RSS Control Box (located under bed) is plugged into the wall. Unplug
handheld from the footboard, wait 5 seconds and then plug it back in.
Weight history readings will not store:
Make sure the clock time and weight history time are set correctly (24-hour clock format).
Check time to make sure it is correct (see the section Set-Up Instructions Setting the
Time/Date).
Open case and check to make sure SD card is installed (see the section SW Rest Secure
System Updating Firmware to find the SD card location).
Scale showing incorrect weight:
Make sure the zeroing process was done correctly (see the Set-Up Instructions section on
Scale System: Zeroing the Scale on page 25).
Unit will not change from LBS to KGS in the scale settings menu:
Unlock LBS/KGS (see Rest Secure Operating Instructions section on Scale System:
Locking/Unlocking the Unit in LBS/KGS on page 33).
Nurse call will not activate:
Make sure cable from bed to wall interface is securely plugged. Check cable from RSS
Control Box to bed frame.
Make sure “dummy plugs” are inserted, if applicable.
NOTE:
If the troubleshooting process does not solve the problem please contact a Sizewise
representative for service.
