97
Tour with Vehicle Kit User Guide
Message/Issue/Problem
Reason/Solution
Tour did not receive satellite or
Internet Streaming authorization
If your Tour has not received satellite and/or Internet
streaming authorization, do the following:
1.
Power off Tour by removing it from the dock for
approximately 15 seconds . Then insert it back into
the dock and turn it on (if it does not come on
automatically) .
2.
If the Tour powers on and then shows the screen that
says, “Radio Not Authorized For Service…”, tap the
X
in
the upper right corner . That should take you back to the
Now Playing screen showing channel 1 .
3.
Verify that you are receiving a good satellite signal, at
least two of the three bars should be blue in the icon in
the upper right corner,
three is better
.
4.
Next have the Radio ID handy . In the US go to
(or in Canada go to
)
and enter the Radio ID . The radio ID can be found by
tapping the
Settings
button and looking under
Account Information (the center panel) .
5.
Wait up to 15 minutes for the Tour radio to receive the
refresh signal .
6.
When the refresh signal is received, you should see the
message “Subscription Updated” . Now you will be able
to tune to other satellite channels .
7.
If you have not already done so, connect Tour to a Wi-Fi
network (hotspot if in your vehicle or Wi-Fi network at
home or the office) so it can authorize itself to receive
the SiriusXM streaming content also .
8.
Once you have connected Tour to a Wi-Fi network,
again power off Tour by removing it from the dock
for approximately 15 seconds . Then insert it back
into the dock and turn it on (if it does not come on
automatically) . Authorization for streaming content can
take up to 24 hours, but should be sooner .
How do I know that my Internet
connection is working with Tour?
Tune to an Internet streaming channel such as 706 . If you can
successfully tune to the channel Internet streaming is working .
I have a Mostly Music subscription
for Tour but I cannot tune to On
Demand .
The Mostly Music subscription plan does not include On
Demand . Upgrade your subscription by calling SiriusXM
Listener Care in the US at 1-866-587-4225, or in Canada at
1-888-539-7474 .
How can I connect Tour to the
Internet when I’m in my vehicle?
You can use an iOS or Android device to establish a Wi-Fi
hotspot for the Internet connection . Refer to
for instructions .
I have a Wi-Fi hotspot on my
iOS device but Tour does not
automatically connect
iOS devices require that
every time
you connect or reconnect
Tour to the iOS Wi-Fi hotspot, you will need to open the
personal hotspot on the iOS device and tap the Personal
Hotspot slider to turn the hotspot off and then on again . This
is an iOS feature .
Troubleshooting
