Warranty
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Silvan Australia Pty. Ltd. builds equipment to a high level of specification using components from
quality suppliers. The following information is provided to assist you with any repairs required
within the warranty period. All warranty repairs on Silvan products are carried out by Silvan
dealers. If any warranty repairs are required on Silvan products, it is recommended that the
product be returned to the place of purchase. It is good practice to keep a record of equipment
maintenance both during and after the warranty period.
The warranty policy below explains the extent and limitations of your Warranty coverage on Silvan
Products.
Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for compensation
for any other reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
We warrant our goods to be free from defects in materials and workmanship for the warranty
period of 12 months from the date the product is delivered to the consumer.
Silvan warrants its authorised Dealer, who in turn warrants the original purchaser (consumer) of
each new Silvan product that it will repair or replace the product, or, pay the cost of repair or
replacement, as determined by Silvan without charge for labour or any defective or
malfunctioning parts in accordance with the warranty limitations below.
This Warranty is in addition to any other rights and remedies available to consumers under the
law.
This Warranty Covers
Only conditions resulting directly from defects in workmanship or material under normal use and
service.
Warranty Exclusions
The Warranty does not cover:
· Conditions resulting from misuse, use of incompatible chemicals, exceeding machine
specifications including overloading, impact damage, negligence, accidental damage or failure
to perform recommended maintenance services as specified in the Owner/Operator Manual
applicable to the product.
· Damage caused by continued use of a product after initial failure
· Any product which has been repaired by other than an authorised Silvan service outlet in a way
which, in the sole and absolute judgment of Silvan, adversely affect its performance or reliability.
· The replacement of maintenance items such as diaphragms, batteries, V belts and ground
engaging components, etc.
How to claim Warranty
Return the goods to the place of purchase at your cost and within the warranty period along with
evidence of the purchase date. If the original supplier cannot be contacted then contact Silvan as
below and we can direct you on how to proceed with your warranty claim.
How your claim will be managed
The repair of a defective product qualifying under this warranty will be performed by any
authorised Silvan service outlet within a reasonable time following the delivery of the product, at
the cost of the owne
r, to the service outlet’s place of business. The product will be repaired or
replaced depending on the extent of the problem at the discretion of Silvan and the Silvan dealer.
Silvan Australia Pty Ltd
68 Atlantic Drive,
Keysborough,
Victoria 3173
1300 SILVAN (745 826)
[email protected]
