Technical support
A.3 Notes on the use of third-party modules
SIMATIC IPC1047
118
Operating Instructions, 09/2018, A5E45118479-AA
Problem
Possible cause
Possible remedy
RAID software cannot be
started
•
No Windows password
•
The Windows password
was set up subsequently
•
Main memory capacity
< 4 GB
•
Uninstall and then reinstall RAID software
•
Increase main memory capacity to at least 4 GB.
RAID software displays no
details of the RAID system
•
No Windows password
•
The Windows password
was set up subsequently
•
Uninstall and then reinstall RAID application
Adaptec Storage Manager
software cannot be started
Certificate error
Change address in the link to the Adaptec Storage Manager
software to "localhost". Requirement: The certificate is stored
in the "Trusted Root Certification Authorities" certificate store
and is not expired.
A.3
Notes on the use of third-party modules
Problem
Possible cause
Possible remedy
The PC crashes
during startup.
•
I/O addresses are assigned
twice.
•
Hardware interrupts and/or
DMA channels are assigned
twice
•
Signal frequencies or signal
levels are not adhered to
•
Different connector pin
assignments
Check your computer configuration:
•
If the computer configuration corresponds with factory state,
please contact your technical support team.
•
If the computer configuration has changed, restore the
original factory settings. Remove all third-party expansion
cards, then restart the PC. If the error no longer occurs, the
third-party expansion card was the cause of the fault.
Replace this expansion card with a Siemens card or contact
the card supplier.
If the PC still crashes, contact your technical support team.
PCIe Gen1 expansion card does
not behave according to
specification.
1.
Remove the expansion card.
2.
Set the respective setup parameter "PCIe Speed" perma-
nently to "Gen1" in the "Advanced > PCI Express Configura-
tion" menu, submenu "PCI Express Root Port #" of the BIOS
Setup.
3.
Set the respective setup parameter "PEG# - Gen X" perma-
nently to "Gen1" in the "Advanced > Video Configuration"
menu, submenu "Pci Expess Graphic" of the BIOS Setup.
4.
Install the expansion card again.