Technical support
A.1 Troubleshooting
SIMATIC IPC1047
116
Operating Instructions, 09/2018, A5E45118479-AA
Problem
Possible cause
Possible remedy
Wrong time and/or date on the
PC.
Incorrect time or time zone set in
the BIOS
1.
Press <Del> during booting to open the BIOS
Setup.
2.
Set the time and date in the setup menu.
Although the BIOS setting is
correct, the time and date are
still wrong.
The backup battery is dead.
Replace the backup battery.
USB device is not functioning. The USB ports are disabled in
BIOS.
Enable the USB port or use a different USB port.
USB 2.0 device connected
although USB 2.0 is disabled.
Enable USB 2.0.
Operating system does not support
the USB ports.
•
Turn on USB Legacy Support for mouse and
keyboard.
•
For other devices, you need the USB device
drivers for the required operating system.
The startup of a Windows
operating system on a GPT
data carrier is aborted with the
following error message:
"Status: 0xc0000225 Info: The
boot selection failed because
a required device is
inaccessible".
The boot parameters in the boot
loader file "BCD" are incorrect or
damaged.
Run "Startup and Repair" from Microsoft Windows:
1.
Connect the USB stick (Recovery).
2.
Start the boot manager using the <F12> key
during booting
3.
Select the line with "UEFI" in front of the drive of
the USB stick.
4.
Click "Next" in the language selection window.
5.
In the following "Install Windows" dialog, click
"Repair your computer" or press the <R> key.
The "System Recovery Options" dialog appears.
The system is checked for errors.
6.
Next, click "Repair and restart".
Redundant power supply
Problem
Possible cause
Possible remedy
Device failure
despite redundant
power supply in
case of power
failure
•
One module is not switched on
•
Both modules are connected
so the same AC circuit
•
Switch on both modules
•
Connect modules to separate AC circuits