Siemens OptiPoint 410 User Manual Download

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Operating the Telephone with the optiPoint display module

117

Step by Step

Confirm dialing as soon as you have finished entering
the number.

The number is dialed.
As soon as the party answers, the

Call Control

switch-

es to display an active connection.

Call Control

Mon 07/03/05 11:34AM

12345678

Del

/123

Call Control

Mon 07/03/05 11:34AM

12345678

Calling

Summary of Contents for OptiPoint 410

Page 1: ...Sylantro optiPoint 410 420 S V6 0 economy economy plus standard User Manual ...

Page 2: ...one must not be used in bathrooms etc as it is not splash proof Before connecting or disconnecting the LAN cable pull the power plug out of the plug receptacle first The device must not come into contact with abrasive liquids or liquids which are liable to discolor it such as tea coffee fruit juices or soft drinks Location of the Telephone The telephone should be operated in a controlled environme...

Page 3: ...nce with our certified environ mental management system ISO 14001 This process ensures that energy consumption and the use of primary raw materials are kept to a minimum thus reducing waste production All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities The c...

Page 4: ...4 Overview 14 Features 15 Telephone Types 15 Layout of optiPoint 410 420 economy economy plus standard 16 Display and Dialog Keys 17 Keypad 18 Programmable Keys 19 Control Keys 20 Operating the Telephone with the Display 21 Standard Telephone Functions 21 Multiline Functions 22 Function Selection 22 Incoming Calls 23 Answering a Call With the Handset 23 Answering a Call Without the Headset Speaker...

Page 5: ...Introducing Consultation 36 Canceling Consultation Hold 37 Alternating Between Two Parties 37 Conferencing 38 Introducing the Conference 38 Ending the Conference 38 Centralized Conference 40 Confirm to end the conference 40 Recording a Call 41 Stop Recording 41 Dialing Aids 42 Dialing with Selected Dialing Key 42 Using Auto Dial Timer 43 Using Abbreviated Dialing 44 Using Notebook Functions 45 Usi...

Page 6: ...e Lines 60 Advanced Cancel Key Function 61 Sylantro Functions 62 Using Call Forwarding 62 Call Forward on No Reply 62 Unconditional Call Forwarding 63 Caller ID Suppression 63 Activating Caller ID Suppression Temporarily for Next Call 63 Deactivating Caller ID Suppression Temporarily for Next Call 64 Using Speed Dialing 64 Using Repeat Dial 65 Tracing a Call 65 Direct call pickup 65 Customizing th...

Page 7: ... Activating deactivating callback not Sylantro 84 Suppressing message about missed calls 84 Rejecting a call during dialing 84 Hangup while ringing 85 Call Recording 85 Local Functions 86 Abbreviated Dialing 86 User Password 87 Lock Phone 88 Memory 88 Assigning Function Keys 90 Example 1 Assigning the Mute Function to a Function Key 91 Example 2 Assigning Repertory Dialing to a Function Key 92 Exa...

Page 8: ...19 Ending a Call 120 Dialing from Contacts 121 Using Repdial Keys 122 Repertory Dialing 123 Conducting Two Calls Simultaneously 124 Consultation 124 Call transfer 126 Alternate Alternating Between Two Parties 129 Conferencing 131 Setting up a conference from a second call 131 Setting up from a consultation call 132 Hold the conference 133 Ending the Conference 134 Centralized Conference 135 Adding...

Page 9: ...Mode 166 Navigating on the Display Module 168 Selecting and Activating Control Elements 168 Edit Fields 169 Control Keys on the Telephone 169 Setup Menu in the Display Module 170 Web Interface 171 General Information 171 Preparatory Steps 172 Menu Structure 174 Change User Password 174 Function Keys 175 Select Function Key 176 Country Settings 177 Language Settings 177 Audio Settings 178 Call Rela...

Page 10: ...195 Dialing 195 Connection Status 195 Consultation Call 196 Incoming Calls 196 Using Group Features 196 Messages and Alarms 197 Status Messages 197 Line Key Status Indication 198 Direct Station Select key Status Indication 198 Error Messages 199 Labeling the Keys 200 Index 201 ...

Page 11: ...y step starting with a description of simple basic functions through configuration of all operating parameters to a de scription of the additional features Administrative tasks are described in a separate manual The quick reference guide is meant to give you quick and reliable explanations regarding frequently used functions Intended Use The optiPoint 410 420 economy economy plus standard S V6 0 t...

Page 12: ...r damages is marked specially as they are important instructions for correct use of the unit The Siemens service department can only help you with encoun tered problems or defects on the unit itself Should you have any questions regarding the operation your spe cialist retailer or network administrator will gladly help you with the right answers For any questions regarding the telephone connection...

Page 13: ...ook t Replace the handset s Conduct a call o Enter a telephone number or code dd Enter the code u or v Increase or reduce the value depending on the current operating mode Press key Press the illuminated key Press the blinking key The option appears on the display Use the key to confirm your selection Search for an option Press the keys until the option appears on the display Then press the key to...

Page 14: ...onomy economy plus standard S V6 0 also sup ports other standard protocols which optimizes the data and voice trans mission and simplifies the administration of the unit For example the ad ministrator can download updates for equipment software or feature enhancements to the optiPoint 410 420 economy economy plus standard S V6 0 via the FTP server The optiPoint 410 420 advance S V6 0 features a tw...

Page 15: ...destination numbers to dialing keys Display of the caller s phone number or name Call Deflection Consultation Call Transfer Toggle Call Holding Call Forwarding Conferencing not with optiPoint 410 420 economy Password protected user settings Variable ringer tone volume and sequence Simultaneous ringing which alerts you to incoming calls at more than one location Telephone Types The administrator ca...

Page 16: ...eypad Illuminated graphics display 2 lines of 24 characters each Key fields Programmable1 func tion keys Key fields Programmable1 function keys 1 With automatic key labelling 2 Not economy und economy plus Telephone Model Function keys interface module Display lines x characters Headset Mini Switch z B PC Interface Handsfree operation Automatic key labeling optiPoint 410 economy 4 8 2x24 optiPoint...

Page 17: ...enu The arrow icon on the right hand side of the second line indicates that additional functions are available Any status messages are displayed in this line if necessary several are displayed al ternately If you want to define settings use the three dialog keys and the function key Cancel to navigate within the hierarchically structured menu system The menu structure is nested into a maximum of f...

Page 18: ...u can key in letters and special characters by press ing the relevant key as often as necessary until the required character ap pears on the display Examples of letter inputs are the password the user name or FTP down load files and file paths respectively For example if you want to enter the letter R press 7 three times as R is at the third position For the letter U press 8 twice ...

Page 19: ...o have the option of as sig ning a name to the key which will then be displayed automatically Each feature key has a corresponding visual indicator LED to indicate the status of the feature Function Key Function 1 Switch loudspeaker of the base unit on off 2 Redial one of the last 20 numbers dialed 3 Displays the last 20 missed calls and permits selection editing and redial functions 11 Cancel the...

Page 20: ...ume Increase ring tone vol ume Speakerphone not with economy economy plus Reduce loudspeaker volume on telephone Increase loudspeaker volume on telephone Handset controlled call Reduce loudspeaker volume on handset Increase loudspeaker volume on handset Setting using the con figuration menu and Audio Settings Adjust volume of loudspeaker handset key click and ring tone as well as ring tone sequenc...

Page 21: ...ing phone numbers You can choose to dial a normal phone number E 164 phone number or a URL The number of dig its in an E 164 number and the log on number for user mobility is restricted to 20 digits Other numbers such as phone numbers to be dialed are re stricted to 24 digits Dialing aids and enhanced functions can be activated using individually pro grammable function keys Examples of dialing aid...

Page 22: ...d line indicates that additional functions are available In idle mode there are no menu options available no prompt At the end of the menu list the key goes to the beginning of the list and at the beginning of the list the key goes to the end of the list When you select a function using the key you are led step by step through the call procedure until all parameters have been entered Most features...

Page 23: ...er is displayed on the screen Confirm or Press key LED lights up Speakerphone mode u or v Adjust volume To raise or lower the volume keep pressing the keys until the desired volume is set Notes on speakerphone mode Tell the other party that you are using speakerphone mode The speakerphone works bests at a low receiving volume If you are defining settings on the telephone when a call arrives the pr...

Page 24: ...Country Options set to US In case you have set the country options to US you do not have to hold the loudspeaker key to switch to speak erphone mode while replacing te handset Press key t Replace the handset and proceed with the call in speak erphone mode On multiline telephones the line being signalled is automatically selected when you lift the handset If more than one line is alerting you are c...

Page 25: ...udspeaker Prerequisite You are conducting a call with the hand set Activating this function Press key LED lights up Deactivating this function Press key LED goes out Refusing a Call You can refuse an incoming call If the number of the caller is transmitted it is stored in the Missed Calls list so you can call that person back at a later date Select Refuse call and confirm The display returns to th...

Page 26: ...e a waiting call You hear the call waiting signal and the number of the waiting party is displayed Select Refuse call and confirm The waiting party receives notification of the refusal and the call with the first party is redisplayed The refused call is stored in the Missed Calls list Answering a Call On Another Line If you are making a call on a multiline telephone incom ing calls on other lines ...

Page 27: ...age On Hold appear on the display After a configurable time interval a double tone signal reminds you that the party is still on hold and the mes sage Still on Hold appears on the display Confirm this option to resume the held call You may now either initiate a consultation call or terminate the call The Hold function must be activated by the ad ministrator If you have a multiline telephone and pr...

Page 28: ...of the held line can press that line key and retrieve the call from hold Manual hold cannot be used with a consultation hold or after a waiting call has been answered Transferring a Call You can transfer your current call to another party with or without consultation Transferring without Consultation Select and confirm o Enter the telephone number of the party to whom the call is to be transferred...

Page 29: ...ect and confirm see also page 36 o Enter the telephone number of the party to whom the call is to be transferred Confirm s Notify user of call transfer Select and confirm you may also simply replace the handset to connect the parties The display indicates that the parties have been con nected Replace the handset Consultation Dial Complete Transfer ...

Page 30: ...ed and the con nection is set up or Dial the number o Enter the phone number and Confirm or Select name Select and confirm o Enter the party s URL for entering text see page 187 Confirm If the telephone is expecting input you can also press a function key to which a dialing destination has been as signed such as the Redial Missed Calls key or a repdi al key Refer to page 42 for information about f...

Page 31: ...ines voice mailboxes and so on De pending on the dialing key pressed different key se quences are sent out The keys 0 9 the asterisk key and the hash key can be used Refer to the operating instructions for the answering machine voice mailbox or other device for the specific tones needed to operate it correctly Dial Loudspeaker If you are using a dial plan and have set Hot Key pad see page 83 diali...

Page 32: ...mber of call attempts from each user max 99 The date and time of the last call attempt from each user To ensure that entries can be saved in the Missed Calls and Received Calls lists the Caller ID must be displayed as a name number or both This is not the case if No display is set for Call display page 72 The caller ID was not transferred Entries are only saved in the Forwarded calls list if the a...

Page 33: ... the letter keys to jump to the first entry that begins with the relevant character Select entry Select the entry you require from the relevant list For example select the third entry and confirm Display details You can display details for the selected party Select and confirm The display shows the date and time of the call If the same call has been entered repeatedly the date and time of the last...

Page 34: ...has been deleted and the numbering of subsequent entries moves up in the list Delete all parties from list You can delete the entire list for any entry To do this se lect the following option Select and confirm All entries in the current list are de leted Select next previous entry If you have selected a party you can use the following options to scroll to the next previous party Select and confir...

Page 35: ...e 90 Press key to display the Missed Calls list immediately page 33 Redial Key You can also use the redial key to display a list of the last 20 numbers dialed The last 20 numbers dialed are automatically stored re gardless of which line was used to place the call If the dialed party was busy or did not answer you can redial the number without having to re enter the number for your next attempt The...

Page 36: ...nter the number of the second party to be called Confirm to dial the number The connection is set up and displayed If you have a multiline telephone you can also use the manual hold feature to place the call on the active line on hold while you perform other actions page 27 If you have placed a party on consultation hold you cannot initiate manual hold If you are in the manual hold state you can n...

Page 37: ... to return to the first party You can alternate between the two parties page 37 or set up a conference call page 38 Alternating Between Two Parties Prerequisite You are conducting a consultation call page 36 Select and confirm You are reconnected with the first party If necessary choose Alternate and confirm The sec ond connection is displayed Canceling consultation hold Select and confirm Disconn...

Page 38: ... party is placed on hold You can now alternate between the two parties connect the two other parties transfer re enter the conference call terminate the active call you are connected to the second party or End both calls using the menu Select and confirm Both calls are terminated and the display shows Cleared You can start a new call or End both calls by hanging up Prerequisite Allow Join in confe...

Page 39: ...el Select and confirm The display shows Transferring and then Calls joined You can start a new call or Connect the two other parties by hanging up Prerequisite Allow Join in conference was activated by the service personnel t Replace the handset or press the loudspeaker key in in speakerphone mode The display shows Transferring and then Calls joined You can start a new call Join ...

Page 40: ...rence appears on the display for all confer ence participants The first option is offered Add a another second party to the conference To add an additional consultation select consultation to dial the second party page 36 The conference changes On Hold After the second party has answered you are able to Alternate between single call and conference Single call changes On Hold and conference be come...

Page 41: ...rd key that was set up or select and confirm The recording is started and the display shows Recording and the number of the oth er party The other party is notified via an audio note that the call is being recorded has to be set up by the service personnel Stop Recording Press the Record key or select and confirm The recording is stopped The recording is also stopped if the call is terminated Sear...

Page 42: ...d administering numbers Dialing with Selected Dialing Key You can assign frequently dialed numbers to function keys page 90 When you press one of the selected dialing keys the stored number is shown in the display and you can set up a connection Prerequisite The idle menu is displayed Press the assigned selected dialing key The stored number or name is displayed Confirm the number The connection i...

Page 43: ...r has en tered the digits for a consultation call and the hand set is on hook Pressing the Loudspeaker key This is only applica ble after pre dialing when the phone is idle and the loudspeaker LED is off or if the user has entered the digits for a consultation call and the loudspeaker LED is off If an emergency number has been programmed by the administrator the delay time for this num ber is redu...

Page 44: ...ed Dialing to Make Calls Press the Abbreviated Dialing function key The number for the abbreviated dial number 1 is dis played Scroll to the desired abbreviated dialing number and confirm or o Enter the required single digit abbreviated dialing num ber Confirm Start the dialing process Abbrev dialing 1 08972228596_ 2 5618239758 Dial Storage locations for abbreviated dialing numbers that have not y...

Page 45: ...ll simply for recording a number to be recalled subsequently In this case the currently stored number is displayed by default and can be edited using the cursor keys and keypad Storing a number Prerequisite You are conducting a call The current call is displayed Press the Notebook function key The other party s number is displayed Confirm Store to store the number or o Enter another number of your...

Page 46: ...tects whether the digits represent an IP address a number or a URL Procedure for programming Repdial keys see page 92 Control Function Action During Dialing OK OK Any characters following this control function are sent imme diately after the call has been answered and are sent as DT MF Pause PA Waits 3 seconds before sending any characters following this control function Consultation CS Establish ...

Page 47: ...trieving Messages Select and confirm Confirm You are connected to the message center and can re trieve your messages Viewing Message Details You are in the Messages area Select and confirm This is displayed to indicate the number of new and old voice messages for instance This is displayed to indicate the number of new and old urgent messages for instance Use the and keys to toggle between Voice M...

Page 48: ...ming calls is to activate the Do Not Disturb function When this func tion is activated your telephone will not ring for incom ing calls The caller will hear the busy tone Prerequisite Do Not Disturb must be permitted other wise the menu option will not be available see page 75 Activating Deactivating Do Not Disturb Select and confirm Confirm The new setting is displayed or Confirm The new setting ...

Page 49: ...here is an incoming call the caller hears busy tone However calls for pickup groups will still be put through The Do Not Disturb LED blinks To deactivate the function press the Do Not Disturb key again The LED goes out Do Not Disturb This setting remains in effect as long as the LED is on Do Not Disturb Do Not Disturb Do Not Disturb can also be switched on or off by pressing the Do Not Disturb key...

Page 50: ... the park service telephone The park position should not be a proper telephone number and is not therefore checked by the dial plan Invoking Park Service The Park Service option is similar to an unscreened call transfer on a park server This service should therefore be treated in the same way as a call transfer You can only invoke the Park Service option if you are conducting a call or if you have...

Page 51: ... when you seized the line or you are conducting a single call If you are using the two or four line telephone menu when making calls you can select Call Park Pickup from the telephone menu in idle mode or during a single line call You can also configure a function key as a call park pickup key If you select the Call Park Pickup option or press the call park pickup key when in idle mode you will be...

Page 52: ...arked Call Select this option in idle mode and confirm or n Lift the handset Select this menu item and confirm or Press key o Enter park position and confirm The call is picked up and you are connected to the pre viously parked party 10 Call pickup Call pickup Call pickup ...

Page 53: ...nes to form a pickup group If your telephone belongs to a pick up group you can pick up calls for another group mem ber You can only belong to one pickup group at a time If you want another group member to handle a call you can also ignore the call After you do so your telephone stops ringing and returns to idle state Answering a Pickup Group Call If you hear a phone of your group ringing you can ...

Page 54: ...d While you are using the fallback system some functions maybe not available Hot and Warmline Function Your service personnel can set up a hot or warm line for your or a specific telephone If you pick up the receiver or press the loudspeaker key on this telephone the preset number is dialled immediately in case of a hot line after a preset period of time in case of a warm line Examples The elevato...

Page 55: ...tiline telephones permit the connection of more than one line The term line key refers to lines that are connected to more than telephone Although only one call at a time can be connected to the handset or loud speaker several calls may be assigned to the multiline telephone These calls are either placed in a queue or signalled as incoming calls on the tele phone Line keys are used to select diffe...

Page 56: ...can be either private or shared Prime line Every multiline telephone has one prime line This line gen erally uses your public number which means that you receive your in coming calls on this line A prime line can be private or shared Some features are only applicable to the prime line to ensure that con flicting feature settings between different multiline telephones on the same shared line cannot...

Page 57: ...ine telephone line is seized if the line key LED is lit blinking or flick ering and information about the line appears in the display You can change the mode as follows Pressing a line key to seize the line A line is seized with an incoming call A line is free when it becomes idle or is put on hold manually The multiline telephone selects another suitable line for seizure If a suitable line is not...

Page 58: ...ft the handset or use the speakerphone or Press the blinking line key before you lift the handset or before using the speakerphone Outgoing Calls Off hook dialing Initiate a call by Pressing a free line key on the multiline telephone Pressing the Loudspeaker key Lifting the handset On hook dialing You can start entering the number immediately The connection is established via the next available li...

Page 59: ...re available for a call on a single line telephone Place the call on consultation hold and pick it up on another phone Transfer the call see page 29 Consult with another party see page 36 Pick up a waiting call see page 26 Alternate between two calls see page 37 Join a conference call see page 38 Placing a call on hold manually You can put an active call on hold using the line key Press the illumi...

Page 60: ...cond line are displayed and you are prompted to answer this call When you have finished the call on the second line you can pick up the first call by pressing the appropriate line key Incoming call on another line while dialing o You are dialing a number Another line key rings or blinks to indicate an incoming call You now have the following options or Press the key or confirm Answer call to accep...

Page 61: ...o par ties if one of the parties presses the Cancel key the connection is terminated and the line reverts to idle state on hook and the dial tone is heard off hook If a holding party whose call has been put on hold presses Cancel the call on hold is terminated and the line reverts to idle state on hook and the dial tone is heard off hook If a party that is calling another party presses Can cel dur...

Page 62: ...g the feature code You can also assign a frequently used function to a programmable key Call Forward on No Reply The Sylantro function Call Forward No Reply CFNR allows you to enter a feature code to forward calls to an other number if the handset is not lifted after a certain number of rings between 2 and 7 The administrator specifies the forwarding destination Switch on n Lift the handset o To a...

Page 63: ... to activate unconditional call forwarding and a number e g 901234567 Confirm Switch off call forwarding n Lift the handset o Enter the code e g 73 consult the administrator to switch unconditional call forwarding off Caller ID Suppression Activating Caller ID Suppression Temporarily for Next Call If the administrator has permitted the transfer of your caller ID default you can override this setti...

Page 64: ... Dial the destination you want to call Once you have fin ished the call transfer of your caller ID is suppressed again for subsequent calls Using Speed Dialing The speed dialing feature allows you to call up a central ized list of frequently dialed telephone numbers This feature lets you easily place calls to frequently di aled numbers by dialing a speed dialing code n Lift the handset o Enter a s...

Page 65: ...cally dialed Tracing a Call You can generate an automatic call trace of the last call received This is useful in response to malicious harass ing or nuisance calls n Lift the handset o Enter access code e g 57 consult the administrator You hear a confirmation tone and the phone number of the last call received is displayed Direct call pickup This feature lets the user retrieve a call that is ringi...

Page 66: ...ind an overview of the options here from page 191 Select and confirm to quit the menu As soon as you lift the handset you exit the 05 Setup menu automatically The individual menus are described in the following sec tions Settings page 67 Configuration page 67 Local Function page 86 Assigning Function Keys page 90 Audio Settings page 97 05 Setup 2 Configuration 0 End All menus and menu items are pr...

Page 67: ...d S V6 0 Prerequisite You are in the Setup menu page 66 Select and confirm You will find an overview of the options here from page 191 Country Options These settings adapt your telephone to country specific characteristics for example the display format for the date and time of day or transfer technical parameters Prerequisite You are in the Configuration menu page 67 Confirm Select and confirm to...

Page 68: ...e Prerequisite You are in the Configuration menu page 67 Select and confirm Select required display format and confirm 02 Language 1 German If an optiPoint display module is connected you are asked to Restart the telephone after a change of language so that the change of lan guage setting can also be done for the optiPoint display module If the telephone goes back to idle mode without a confirmati...

Page 69: ... Call Duration You can use this menu option to activate and deactivate the Call duration function Prerequisite You are in the Configuration menu page 67 Select and confirm Confirm The call duration is displayed or Confirm Display is suppressed The new setting is displayed Day 20 Month 09 Year 05 Hour 15 Minute 10 If the date and time is invalid the phone beeps and the cursor returns to the first i...

Page 70: ...er Use this menu option to activate deactivate the feature for deflecting a current call to another party Prerequisite You are in the Configuration menu page 67 Select and confirm Confirm Call can be transferred or Confirm Call transfer not permitted The new setting is displayed This menu option is only available if it has been activated by the administrator 08 Call waiting Switch on Switch off Th...

Page 71: ... adjust the contrast of your display There is a scale of 1 low contrast through 4 high contrast Prerequisite You are in the Configuration menu page 67 Select and confirm Select and confirm or Select and confirm Configure the contrast using uv the control keys on the telephone or the arrow keys or o e to m the keypad keys Confirm the setting The value for the new setting for the display contrast fo...

Page 72: ...ayed Call Display This function allows you to define what kind of caller in formation Calling Line Identification is displayed for in coming calls Possible options are 1 Name 2 Number 4 No display 5 Name and Number If the appropriate data is not available the next available ID is displayed Prerequisite You are in the Configuration menu page 67 Select and confirm Select the required option and conf...

Page 73: ...e time delay following input of the phone number before the phone automatically dials the number without you having to press the key The valid range is 1 automatic dialing after 1 second to 9 automatic dialing after 9 seconds Prerequisite You are in the Configuration menu page 67 Select and confirm Configure the number of seconds using uv the control keys on the telephone or the arrow keys or o e ...

Page 74: ... current time is displayed Configure the number of minutes using uv the control keys on the telephone or the arrow keys or o e to m the keypad keys Confirm the setting The value for the new setting is dis played Music On Hold You can use this option to activate and deactivate the music that a caller hears when put on hold Prerequisite You are in the Configuration menu page 67 Select and confirm Co...

Page 75: ...d confirm Confirm or Confirm The new setting is displayed Message Waiting You can use this option to activate and deactivate the Message Waiting function Prerequisite You are in the Configuration menu page 67 Select and confirm Confirm or Confirm The new setting is displayed This menu option is only available if it has been activated by the administrator 19 Do Not Disturb Switch on Switch off This...

Page 76: ...ncing This option permits and or prohibits use of the Local Conferencing function The conference is initiated as a three party conference from a consultation call Prerequisite You are in the Configuration menu page 67 Select and confirm Confirm Local conferencing can be established or Confirm Local conferencing is not available The new setting is displayed 21 Hold Ring Back Switch on Switch off Th...

Page 77: ...y whether you hear a beep when a call is automatically answered Prerequisite You are in the Configuration menu page 67 Select and confirm Confirm The new setting is displayed Auto Reconnect You can use this option to activate and deactivate the options for placing a call on hold and for retrieving it again using both a CTI application and the telephone Prerequisite You are in the Configuration men...

Page 78: ...m Confirm If multiple messages are received they are displayed alternately or Select and confirm The message with the highest pri ority is displayed even if multiple messages have been received If there are several messages a plus sign is visible behind the current message You can switch be tween messages using the plus minus key Inactivity Timeout Use the timeout setting to specify the period of ...

Page 79: ...oint 410 420 standard You can use this option to specify whether call view is on the telephone display or on the optiPoint display module following a system restart Prerequisite You are in the Configuration menu page 67 Select and confirm Confirm Call view appears on the optiPoint display module or Confirm Call view appears on the telephone display The new setting is displayed 3 1 minute 4 2 minut...

Page 80: ...yboard The following languages are available 1 English 2 English US 3 German 4 Spanish 5 Italian 6 French Prerequisite You are in the Configuration menu page 67 Select and confirm The set language is displayed e g US Select the required language and confirm your selec tion The new setting is displayed 40 USB Keyboard Type 3 German ...

Page 81: ... Confirm The line appears in the overview or Confirm Line display is suppressed The new setting is displayed Position of Line in Multiline Overview Display Module Specify the position of the selected line in the multiline overview optiPoint display module page 148 only with optiPoint 410 420 standard S V6 0 Select and confirm o Enter the required value for the position and confirm your entry The s...

Page 82: ... Icons appear on the optiPoint display module or Confirm Text appears on the optiPoint display module The new setting is displayed Parking and Picking Up Parked Calls These functions allow users to park a call on a server that supports call parking and or pick up calls parked on this server These options are only available if they have been activated by the administrator Open the Configuration men...

Page 83: ...he choice of two settings Context Hot Keypad Context is the default setting When on hook dialing with this setting you must either confirm the option Dial press the loudspeaker key or wait until the Auto Dial Timer has timed out in order to set up the connec tion If Hot Keypad has been set dialing takes place automatically as soon as the character string entered matches an entry in the dial plan U...

Page 84: ...lls which have been missed are indicated on the display of the telephone in idle mode If the function has been deactivated new calls which have been missed are indicated only by the blinking of the relevant function key This function does not apply to an optiPoint display module which is in use with your telephone Select and confirm Confirm in order to activate or Select and confirm in order to de...

Page 85: ...er to activate or Select and confirm in order to deactivate Call Recording If this function is activated you can start recording the current call page 41 Your service personnel must have enabled activation and deactivation of this function by the user Select and confirm Confirm in order to activate bzw Confirm in order to deactivate 53 Hangup while ringing Switch on Switch off 55 Call Recording Sw...

Page 86: ...ed dial entry is displayed to the left of the number itself Entries that are not currently configured are shown as Not pro grammed Scroll through the programmed entries Stop scrolling when the display indicates an entry that is not programmed and confirm Confirm or e to m Start entering digits immediately or Use the arrow keys to select a different dialing mode before entering digits If the abbrev...

Page 87: ...tion to modify or enter your user password Your password will protect all your user spe cific settings including the language settings Prerequisite You are in the Local Functions menu page 86 Select and confirm Confirm o Enter a new password exactly 6 numbers and confirm The new password should be different from the default 000000 o Enter the password again and confirm Correct entry ac knowledged ...

Page 88: ...he menu on the telephone You will be asked for your User password As soon as you enter your User password the lock is cancelled Memory You can use this option to clear abbreviated dialing num bers or to reset the phone to the factory default Clearing Abbreviated Dialing Numbers You can use this option to clear all programmed abbre viated dialing numbers Prerequisite You are in the Local Functions ...

Page 89: ...settings to the factory default values Open the Local Functions menu page 86 Select and confirm Select and confirm Select and confirm All user data has been reset to the factory default settings This menu option only resets user configurable data Settings made by the administrator are not changed 4 Memory 02 Delivery status Clear ...

Page 90: ...eys are listed and illustrated on page 19 Even these five preassigned keys can be repro grammed If possible do not change the Cancel and Shift keys These enable you to cancel procedures and or program shifted keys The optiPoint 420 or optiPoint self labeling key module provide an elec tronic self labelling function for programming keys The programming procedure using the telephone menu is describe...

Page 91: ... electronic labeling function Label is displayed with the following prompt Select and confirm to retain the preset label or Confirm to adapt the electronic key labeling o Enter or modify key label and confirm The relevant key is labelled automatically The new function is assigned to the function key If you want to program another key or key level of the same key you can select the level again Func...

Page 92: ... of the following address forms Sequence of digits URL Dialing control functions can be selected and inserted The characters for representing the dialing control func tions can be combined in the same repertory dialing se quence However there are restrictions with certain characters When processing the dialing string for Repertory dia ling the data is interpreted in the same way as dialed digits T...

Page 93: ...t time of at least three seconds plus 0 2 sec onds for each digit sent in the previous block If a string concludes with OK the digits are sent without having to wait for the user to press OK or until a timeout occurs With the Repertory dialing function multiple function keys can each be programmed with a specific repertory dialing sequence Select and confirm Select and confirm Programming the firs...

Page 94: ...irst level Confirm You are prompted to press a key Press the function key to be programmed the associat ed LED blinks Confirm Select and confirm or Select and confirm o Enter the telephone number or name to be stored and confirm When programming function keys on an optiPoint 420 or optiPoint self labeling key module the electronic labeling function Label is displayed with the following prompt Conf...

Page 95: ...elf labeling key module the electronic labeling function Label is displayed with the following prompt Confirm to adapt the electronic key labeling o Enter or modify name or number and confirm The rele vant key is labelled automatically or Select and confirm to keep the existing label The phone is now ready to dial with this function key in the programmed level If you want to program another key or...

Page 96: ... Press the Notebook function key o Enter the number to be stored and confirm or Confirm Storage of the number is confirmed with Entry stored Example 2 Switching off the ringer for incoming calls on the telephone Press the Ringer off function key The Ringer off LED lights up The ringer is deactivated In the event of an incoming call the LED blinks instead If you are using an optiPoint 410 write the...

Page 97: ...owest loudspeaker volume is 1 and the highest volume is 8 Open the Audio Settings menu see above Prerequisite You are in the Audio Settings menu page 97 Confirm The current volume is displayed The value can be increased or reduced by using either uv the control keys on the telephone or the arrow keys or o e to l the keypad keys Confirm the setting The new setting is displayed as a value During a C...

Page 98: ...er volume setting are displayed Setting The lowest ringer volume is 1 and the highest volume is 5 The value can be increased or reduced by using either uv the control keys on the telephone or the arrow keys or o e to i the keypad keys Confirm the setting The value of the new setting is dis played During an Incoming Call When your telephone rings at an incoming call you can vary the volume of the r...

Page 99: ...e key The number or name of the line and the current ringer setting are displayed Select and confirm Setting The tone sequence can be varied in 3 steps the melody in 8 steps During programming you may switch be tween the tone sequence and melody input fields using the arrow keys und Use the arrow keys to select the input field for melody or tone sequence o e to i Use the keys 1 5 on the keypad to ...

Page 100: ...m the factory default for this line Select and confirm Press the desired line key The number or name of the line and the current setting are displayed Select and confirm The setting is reset to the factory default Handset Volume You can adjust the handset volume as follows Prerequisite You are in the Audio Settings page 97 Select and confirm The current setting is displayed The value can be increa...

Page 101: ...tions with this setting Settings for normal echoing or muffled rooms are available for selection Prerequisite You are in the Audio Settings page 97 menu Select and confirm The current setting is displayed for example Normal Select and confirm another setting The new setting is displayed Setting Room Character During a Call If you are talking in handsfree mode not with optiPoint 410 420 economy eco...

Page 102: ...se this value with uv the control keys on the telephone or the arrow keys or o e to g the keypad keys Confirm the setting The new setting is displayed as a value Rollover Volume You can adapt the volume for rollover as follows Prerequisite You are in the Audio Settings menu page 97 Select and confirm The current setting is displayed You can increase or decrease this value with uv the control keys ...

Page 103: ...ay module is connected and you re quest a change of language either through the lan guage menu option or by changing from a mobility user to base user or vice versa you are asked to Restart the telephone v u q f Press the keys one after the other The Restart is exe cuted after a few seconds ...

Page 104: ...requisite Use DSM is enabled page 79 and the telephone is not locked page 88 When you connect the telephone for the first time or re start it a message appears prompting you to press the display to start Call Control The idle display appears Press the Menu icon to see which menu options are available when the telephone is in the idle state The optiPoint display module can not be connec ted to the ...

Page 105: ...the section Call Log page 138 Redial Last No page 137 Do not disturb page 142 Ringer on page 109 Setup page 170 Swap Display You should configure a key to enable you to quickly swap from the telephone display to the Display Module Call Control and vice versa page 90 Press the Swp Display key to swap displays quickly ...

Page 106: ...ontrol and use other applications Press the Home icon in Call Control page 104 if you want to continue running Call Control in the back ground but want to use other applications as well To return to Call Control select the appropriate icon and then press the Select display key Applications Call Control Contacts Address Book Browser Call Log Programs Display Voice Select ...

Page 107: ...ee the display change as shown below A Caller Box is then opened and if the caller s tele phone number is transferred it appears in the box If you are in the process of making settings on the phone during a call page 170 the display will change to Call Control Call Control Mon 07 03 05 11 34AM Incoming Call Call Control Mon 07 03 05 11 34AM Incoming Call Bill Smith 987654321 ...

Page 108: ...hen you answer a call the caller ID is generally dis played page 72 The caller ID can consist of the fol lowing transferred values Phone number Name Phone number and name You can use any of these details to create a new entry in the phone book Press the Phone Book icon in the Caller Box to open the phone book Please refer to the operating instruc tions for the optiPoint display module for informat...

Page 109: ...sage The telephone reverts to idle mode If forwarding has been set up the call will be forwarded to the destination for Call forward on busy Ringer If you do not want to be disturbed by the ringing of an incoming call you can deactivate the ringer If your telephone is in idle mode select the option Rin ger on or Ringer Off from the menu You can also as sign the on off function to a function key pa...

Page 110: ...call information box and obtain more information about the caller To answer the call press the Connect icon in the Caller Box You can also press the Loudspeaker key or lift the handset The first call is put on hold and the second call is answered Call Control Mon 07 03 05 11 34AM 00 24 Bill Smith 987654321 Jane Brown Consult Transfer If you are using speakerphone mode for the cur rent call press t...

Page 111: ...g a Waiting Call If permitted by the administrator you can also refuse a waiting call During a call a call or while you are still dialing informa tion box is displayed to notify you of a second call Call Control Mon 07 03 05 11 34AM 00 24 Jane Brown 123456789 00 24 On Hold Alternate Bill Smith 987654321 Conference Join Call Control Mon 07 03 05 11 34AM 00 24 Bill Smith 987654321 Jane Brown Consult...

Page 112: ...d You can use this function to place an active call on hold The other party is informed that they are being placed on hold Prerequisite You are in the middle of a call Press the Hold icon to place the call on hold The Caller Box now appears further from the Line Press the Reconnect icon to reconnect the call The Caller Box now appears closer to the Line Call Control Mon 07 03 05 11 34AM 00 24 On H...

Page 113: ... numbers and press the Transfer display key You will be notified when transfer is com plete You can then replace the handset or redial To cancel the procedure before transfer is complete press the Cancel display key Call Control Mon 07 03 05 11 34AM 00 24 On Hold Bill Smith 987654321 Consult Transfer Call Control Mon 07 03 05 11 34AM 1234567 00 24 Blind transfer this call to On Hold Del 123 Bill S...

Page 114: ...the call data is logged to the Missed Calls list The icon for missed calls and the number of missed calls only appears if entries have been stored in the list of missed calls page 139 Press the Missed Calls icon to open the list page 139 Call Control Mon 07 03 05 11 34AM 44 123456 78910 4 Contacts The icon is only displayed if the Call view icons option is activated otherwise the appropriate text ...

Page 115: ...isplayed This function is only available if the administrator has configured a server address for voice messages Press the icon for voice messages to call up the mail system and to display the voice messages Call Control Mon 07 03 05 11 34AM 44 123456 78910 2 Contacts The icon is only displayed if the Call view icons option is activated otherwise the appropriate text is displayed here The function...

Page 116: ...g the display keyboard The dis play keyboard is described in the operating instructions for the optiPoint display module If you have activated the function Busy when di aling see page 84 you cannot be interrupt ed by an incoming call The caller hears busy tone Loudspeaker Call Control Mon 07 03 05 11 34AM Please Dial 123 Contacts You can also use phone numbers that are stored in Contacts page 121 ...

Page 117: ... Confirm dialing as soon as you have finished entering the number The number is dialed As soon as the party answers the Call Control switch es to display an active connection Call Control Mon 07 03 05 11 34AM 12345678 Del 123 Call Control Mon 07 03 05 11 34AM 12345678 Calling ...

Page 118: ... n Lift the handset or Press I Press the Voice Dial key on the display module The display switches to Voice Recognition mode s Speak the name of the person you want to call into the handset or the microphone Repeat if necessary If the name of the party is recognized the number is dialed Please refer to the operating instructions for the optiPoint display module for information on how to program en...

Page 119: ...icon to dial the phone number or Press the Loudspeaker key to dial the phone number or Wait until the Auto Dial Timer has timed out Call Control Mon 07 03 05 11 34AM 12345678 Del 123 Contacts You can also use telephone numbers that are stored in Contacts page 121 in Redial Last No page 137 or in a Call Log page 138 Loudspeaker If you are using a dial plan and have set Hot Key pad see page 83 diali...

Page 120: ... To end a call simply t replace the handset or press the Loudspeaker key if you are in speakerphone mode or press the Replace Handset icon If another call is waiting the telephone rings as it would for a normal incoming call If the connection is in terrupted by another party you will be informed of this via the telephone display Call Control Mon 07 03 05 11 34AM 12345678 Calling Loudspeaker ...

Page 121: ...Contacts you can also press the Contacts display key To transfer a call page 113 to a party in Contacts open the menu and select the option Contacts In all cases a display similar to the one shown below ap pears Find and select the relevant party in the list and then press the display key Dial The phone number is used for this procedure Please refer to the operating instructions for the optiPoint ...

Page 122: ...press a selected dialing key with a stored number see page 94 the number appears in the Caller Box Press the programmed function key The stored number is displayed and dialed When the connection is established you are in speakerphone mode Frank Miller Call Control Mon 07 03 05 11 34AM 12345678 Calling ...

Page 123: ...igits represent an IP address a number or a URL For information on programming a repdial key see page 92 Control Function Action During Dialing OK Any characters following this control func tion are sent immediately after the call has been answered and are sent as DTMF Pause Waits 3 seconds before sending any char acters following this control function Consult Establish a consultation call at this...

Page 124: ...y is On Hold Press Consult Transfer and dial the second party The current call switches to On Hold status Enter the phone number using the display keyboard the display keyboard is described in the operating in structions for the optiPoint display module Call Control Mon 07 03 05 11 34AM 00 24 Bill Smith 987654321 Consult Transfer Call Control Mon 07 03 05 11 34AM 123456789 Del 123 00 24 On Hold Bi...

Page 125: ... a Call Log page 138 You can terminate the dialing process with the Cancel key during input of the number and then return to the first party Call Control Mon 07 03 05 11 34AM 123456789 Calling 00 24 On Hold Bill Smith 987654321 Complete Transfer Call Control Mon 07 03 05 11 34AM 00 24 Jane Brown 123456789 00 24 On Hold Bill Smith 987654321 Complete Transfer Call Control Mon 07 03 05 11 34AM 00 24 ...

Page 126: ... is not available Call transfer During consultation you can connect the other two par ties to each other Prerequisite You have set up a consultation call page 124 The other party has not answered yet The second party is called Press Complete Transfer in order to transfer the held call to the second party although the latter has not lifted the handset yet Call Control Mon 07 03 05 11 34AM 123456789...

Page 127: ...ers Press Complete Transfer in order to transfer the held call to the second party Call Control Mon 07 03 05 11 34AM 00 24 Jane Brown 123456789 00 24 On Hold Bill Smith 987654321 Complete Transfer Call Control Mon 07 03 05 11 34AM 00 24 00 24 Transferring Bill Smith 987654321 Jane Brown 123456789 OK ...

Page 128: ...the optiPoint display module 128 Press the display key OK to terminate the process im mediately You can then replace the handset or redial Call Control Mon 07 03 05 11 34AM 00 24 00 24 Transfer done Bill Smith 987654321 Jane Brown 123456789 OK ...

Page 129: ...t call switches to the On Hold status You are reconnected with the first party When you have finished the consultation call you can clear down the connection with the active party by pressing the Clear icon You can then return to the par ty who was On Hold Note that the active Caller Box is closer to the line and the Caller Box On Hold is further away from it The On Hold icon changes to the Recon ...

Page 130: ...r der to switch to the other party The active connection changes to the On Hold status Call Control Mon 07 03 05 11 34AM 00 24 Jane Brown 123456789 00 24 On Hold Bill Smith 987654321 Alternate Conference Complete Transfer Call Control Mon 07 03 05 11 34AM 00 24 Jane Brown 123456789 On Hold 00 24 Bill Smith 987654321 Alternate Conference Complete Transfer ...

Page 131: ...erencing Setting up a conference from a second call Prerequisite You are conducting a consultation call page 124 Press Conference to initiate the conference call Call Control Mon 07 03 05 11 34AM 00 24 On Hold Jane Brown 123456789 00 24 Bill Smith 987654321 On Hold Conference Join ...

Page 132: ...onsultation call Prerequisite You are engaged in a consultation call page 124 Open the menu and select the option Conference in or der to initiate the conference Call Control Mon 07 03 05 11 34AM 00 24 Jane Brown 123456789 00 24 On Hold Bill Smith 987654321 Alternate Conference Complete Transfer ...

Page 133: ...nnected with the two other parties The display shows that the conference is set up Other parties cannot be added to this conference Call Control Mon 07 03 05 11 34AM 00 24 Conference 00 24 Bill Smith 987654321 Jane Brown 123456789 End Conf Join Note that both active caller boxes are the same distance from the line and that only the Hold icon is available ...

Page 134: ...e You are disconnected from both parties or End both calls by hanging up Prerequisite Allow Join in conference was deactiva ted by the service personnel t Replace the handset or press the loudspeaker key in in speakerphone mode You are disconnected from both parties or Connect the other parties using the display key Prerequisite Allow Join in conference was activated by the service personnel Press...

Page 135: ... available Precondition You are conducting a consultation call page 124 Press the Conference display key to initiate the confer ence call The conference call is set up and you are simultaneous ly connected with the two other parties The display shows that the conference is being set up You can add a further call to this confererence Call Control Mon 07 03 05 11 34AM 00 24 On Hold Jane Brown 123456...

Page 136: ... Alternate between single call and conference The single call goes On Hold and the conference be comes active or vice versa Disconnect the single call Conference becomes active Add the single call to the conference Conference integrates the single call and becomes active Ending Centralized Conference Click the on hook icon to terminate the Conference Note that the conference caller box is near the...

Page 137: ...edial the last number To redial the last number dialed open the menu and se lect the option Redial Last No You can also select the menu option from the menu in idle mode Call Control Mon 07 03 05 11 34AM Please Dial 123 Redial Last No Call Log Contacts Redial Last No is only available if the Dialed calls list contains entries page 138 ...

Page 138: ...e de scription of the Telephone menu page 32 Dialed Calls The last 20 numbers dialed are automatically stored If a line is busy or if there is no reply you can use the Di aled calls list to redial the number The numbers dialed are sorted in descending order ac cording to date and time The number dialed last ap pears first in the list To ensure that caller data for incoming calls is stored you must...

Page 139: ...to dial the number Missed Calls Open the menu in idle mode and select Call Log page 104 Select Missed calls This list contains the calls that were not answered on this telephone It is sorted chro nologically with the last call received appearing first or Press the Missed Call key to open the Missed calls list Redial Missed calls 10 8 new Dialed calls 8 45678990 Fred Bloggs Jill Hill Jane Brown Phi...

Page 140: ...able data the name or the number of the telephone is displayed You can use the stylus to select the required entry Press the relevant display key to display the caller s details page 141 clear the entry dial the number store the number in your phone book opens the phone book Missed calls 10 8 new 43216789 Bill Smith John Watson Harry Grey Ralph Delgado Isabella Ashley Jeanine Fox Dialed calls 8 Re...

Page 141: ... and select Call Log page 104 Select Received calls This list contains the calls that were not answered on this telephone It is sorted chro nologically with the last call answered appearing first Missed calls 1 of 10 987654321 Bill Smith 0101010202 03 03 03 6 28 Calls 68 Previous Next Call Log Dial Cancel Missed calls 10 8 new Dialed calls 8 Received calls 12 13579329 Bill Smith Frank Goodman Harr...

Page 142: ...t be configured page 74 Open the menu in idle mode and select Do not disturb Press the DND Off display key to deactivate Do not dis turb Call Control Mon 07 03 05 11 34AM 44 123456 78910 Do Not Disturb Ringer on Setup Call Log Redial Last No Contacts Call Control Mon 07 03 05 11 34AM 44 123456 78910 Do not disturb DND Off ...

Page 143: ...om your telephone and is available for pickup The call can be picked up by you or any other user from the telephone where the park service was used see also page 49 Open the menu and select Park o Enter the park ID using the keypad Call Control Mon 07 03 05 11 34AM 00 24 Bill Smith 987654321 Park Park Pickup Consult Transfer Call Control Mon 07 03 05 11 34AM Parkkennung eingeben 00 24 On Hold Bill...

Page 144: ... when you seized the line or you are conducting a single call see also page 50 Open the menu and select Park Pickup o Use the keypad to enter the park ID of the parked call The parked call is picked up Call Control Mon 07 03 05 11 34AM 44 123456 78910 Park Pickup Do Not Disturb Ringer on Setup Call Log Redial Last No Contacts Call Control Mon 07 03 05 11 34AM 5 Ins 123 Park Pickup ...

Page 145: ...ne and the func tions of the outage system in case of e g a power ou tage If your telephone has no connection to the Sylantro Ser ver it will automatically connect to the fallback system The message Temporary limited mode is displayed While you are using the fallback system sone functions maybe not available Call Control Mon 07 03 05 11 34AM 44 123456 78910 Temporary limited mode Contacts ...

Page 146: ...me line or a preset line is di aled in idle mode This is dependent on the line config uration set up by the administrator The following options are available when you press the Menu icon Call Control Mon 07 03 05 11 34AM Secretary company com Contacts Call Control Mon 07 03 05 11 34AM Secretary company com Redial Last No Do not disturb Ringer on Setup Call Log Contacts ...

Page 147: ... is ringing waiting the longest is displayed If there are no incoming calls the Start display shows the line with the highest priority in accor dance with the lines preferred by the administrator for outgoing calls If the line for outgoing calls with the highest priority is busy in use by another telephone the next avail able line for outgoing calls is displayed If all available lines for outgoing...

Page 148: ... preset line page 146 View Line Box button with prompt to display a line Line Box Button with user defined line name Status display icons Idle Ringing Icon blinking Call waiting mode Blinking rapidly On hold on another line Busy Active Out of order Call view Icon Press here to access the last call view displayed Multiline Mon 07 03 05 View Line View Line View Line View Line View Line Secretary Sto...

Page 149: ...ve been configured use the display keys Next and Previous to scroll through all of the hidden lines Multiline Mon 07 03 05 View Line View Line View Line View Line View Line Secretary Store View Line Desk 1 Desk 2 Desk 3 Manager View Line Production Next Multiline Mon 07 03 05 View Line Kitchen View Line Canteen View Line Gate Previous ...

Page 150: ...nfigured so that a call is signalled with a ring or call waiting tone and there is an incoming call in View Line mode a display similar to the one be low appears An icon for the ring or call waiting tone blinks Multiline Mon 07 03 05 View Line View Line View Line View Line View Line Store Secretary Desk 1 Desk 2 Desk 3 Bill Smith Manager ...

Page 151: ... on the prime line the display switches immediately to Call Control without you hav ing to press the View Line Box beforehand You now have the following options Answer the call Deflect the call Transfer the call If a call comes in on the selected line in idle mode e g Store with a ring or call waiting signal Call Control is displayed as illustrated above Manager Mon 07 03 05 Incoming Call Bill Smi...

Page 152: ...ptiPoint display module 152 Line Box Press the Line Box page 148 You are connected with the caller immediately The display changes to Call Control as shown in the figure below Manager Mon 07 03 05 11 34AM 00 24 Bill Smith 987654321 Consult Transfer ...

Page 153: ... The first available line is seized and Call Control appears as shown in the following figure On Hook Dialing You can dial a number by entering it without pressing a free line box beforehand pressing a line key beforehand pressing the Loudspeaker Headset key before hand lifting the handset beforehand The first available line in accordance with the line pref erences for outgoing calls and Call Cont...

Page 154: ...t dial You can only perform functions such as Call Forwarding Do Not Disturb or Ringer On All other functions are deactivated Only Forward Calls and the options in the menu are available Multiline Mon 07 03 05 11 34AM View Line View Line Fred Bloggs Jill Hill Incoming Call Jane Brown Store Secretary Desk 2 Desk 3 Manager Chef Secretary Mon 07 03 05 This line is busy Do Not Disturb Ringer on Setup ...

Page 155: ... this case or after a consultation call has been initiat ed or a call transferred you cannot hold the line manu ally page 156 or switch to line overview When you use this line as a single line telephone you have the following options Put the call on consultation hold and pick it up on an other phone Transfer the call see page 113 Place call on consultation hold page 124 Refuse a waiting call page ...

Page 156: ... is put on hold you have the following two op tions Transfer the call see Retrieve Your call is reactivated page 152 Switch to line overview See the following example Manager Mon 07 03 05 11 34AM 00 24 Bill Smith 987654321 Hold Line Exit Hold Line Consult Transfer Manager Mon 07 03 05 11 34AM 00 24 Line put on hold by Manager company com Retrieve Line Held Bill Smith 987654321 ...

Page 157: ...oint display module 157 Step by Step You can now select a different line for an outgoing call for example Multiline Mon 07 03 05 11 34AM View Line View Line View Line View Line Bill Smith View Line Store Secretary Desk 2 Desk 3 Manager Chef ...

Page 158: ...e with the most impor tant status in accordance with the following priorities Active and signalling for second incoming call dis played as Ringing or Call waiting Active Ringing incoming call hold ringback or hold ring back for pickup group in the order established by the rules for selecting the preferred terminal line see page 147 On Hold manual hold on your own telephone in the order last on hol...

Page 159: ... 81 An incoming call on another line in Call Control Ringer or Call Waiting signal is displayed in a line information box Consequently the line informatiton box has the same function as the line control keys in the line overview In this example an incoming call is ringing on a Manager line Secretary Mon 07 03 05 11 34AM 00 24 Bill Smith 987654321 Jill Hill Manager Consult Transfer ...

Page 160: ...ed When you accept the call the Secretary line is put on hold and you are connected with the caller on the Ma nager line Manager Mon 07 03 05 11 34AM Incoming Call Jill Hill 918273645 Bill Smith Secretary Call information boxes page 110 for notifica tion of incoming calls on the same line always have priority over line status messages Manager Mon 07 03 05 11 34AM 00 24 Jill Hill 918273645 Bill Smi...

Page 161: ... existing connection However the line information boxes can appear in all call views and all scenarios in which the line overview can be called up They do not appear in a Call Control in which a caller can be put on consultation hold page 124 or two calls are handled page 129 Multiline Mon 07 03 05 11 34AM Bill Smith View Line View Line View Line Jill Hill View Line Store Secretary Desk 2 Desk 3 M...

Page 162: ...h status that applies to a line is represented sole ly by the status icon page 148 Each status that applies to more than one line is rep resented by both the appropriate status icon page 148 and the number of lines for this sta tus In the above example two lines are ringing including the one currently displayed lines with lower priority status are only displayed if the calls are answered by anothe...

Page 163: ...uring a Call Prerequisite The Show interline state function must be activated see page 81 If a line was placed on manual hold by another tele phone while you are in Call Control it is displayed in a line information box Example Secretary Mon 07 03 05 11 34AM 00 24 Bill Smith 987654321 Line on hold Desk 2 Consult Transfer ...

Page 164: ... similar to the one below appears You now have the following options Ignore the line that is ringing or on which a call is waiting and continue operation in call view Press the line view in the Ringing Call Waiting display to view the incoming call while dialing Press the line box in the Ringing Call Waiting display to answer the incoming call this automati cally interrupts dialing and the view sw...

Page 165: ...er Input Changing Character Mode Press this icon to switch keyboard input from numeric to alphanumeric lowercase and or alphanumeric up percase Numeric input Alphanumeric input lowercase Call Control Mon 07 03 05 11 34AM 12345678 123 Call Control Mon 07 03 05 11 34AM John m n o 6 abc ...

Page 166: ...ite and Insert Mode Switching to Insert Mode If the icon appears in the bottom system display row you are currently in overwrite mode i e input characters overwrite existing characters Press this button to switch to insert mode Call Control Mon 07 03 05 11 34AM JOHN M N O 6 ABC Call Control Mon 07 03 05 11 34AM 12345678 Del 123 ...

Page 167: ... in the bottom system display row you are currently in insert mode i e input charac ters are inserted in between existing characters Press this button to switch to overwrite mode Additional Keys Clears individual characters from right to left Confirms input e g for dialing Call Control Mon 07 03 05 11 34AM 12345678 Ins 123 ...

Page 168: ...onference or Join Display keys Caller box with phone number name and status in formation if applicable All control elements that you can select using the sty lus and or request input can also be selected using the C D E and F keys and activated using the key Selected control elements are highlighted with a bold frame Light frames are used for dark backgrounds Example The Hold icon is selected indi...

Page 169: ...s with a control element from the edit field Insert mode Moves cursor one character to the right and after the last character jumps one control element forward C Overwrite mode clear key clears characters in re verse starting from the cursor position Insert mode moves cursor one character to the left and with the first character skips back one control element Confirms input e g for dialing E Proce...

Page 170: ...To do this use the keypad on the telephone In idle mode open Setup in the menu to call up the tele phone s Setup menu You will see the following view Use the keypad on the telephone to enter the letters e to m and the keys to scroll and confirm Call Control Mon 07 03 05 11 34AM 44 123456 78910 Call Log Redial Last No Do not disturb Ringer on Setup Contacts Setup Setup 2 Configuration ...

Page 171: ...changes into the cur rent form This transfers the changes to the optiPoint 410 420 economy economy plus standard S V6 0 Click this button to reset the changes in the current form to the former optiPoint 410 420 economy econo my plus standard S V6 0 values Click this button to perform an action such as Save Download Invoke and Restart A message is dis played in the event of an error Select an optio...

Page 172: ...ress of the optiPoint 410 420 economy economy plus standard S V6 0 that you want to map A host name has been assigned to your telephone you can evoke the web interface using this host name in the browser Please check the name with your service personnel You can then access the web interface for your telephone e g in the following format https hostname domainname If applicable confirm the following...

Page 173: ...4 and click Login If a user ID has not been specified enter the default value 000000 The administrator can set a minimum length between 6 and 24 char acters for the user password If the minimum length was changed in the meantime so that your password is too short now you are asked to change your password page 174 Only after you have changed your password you can log on to the user interface ...

Page 174: ...he dialog For a description on how to change the user password in the Telephone menu see page 87 Click a field in one of the interface images to obtain more infor mation on the field User menu Change user password Function keys Phone Key module 1 Key module 2 Key module SLK 1 Key module SLK 2 Country Settings Language Settings Audio Settings Call related parameters Mobile User Logoff Home ...

Page 175: ...e the user password in the Telephone menu see page 90 Phone Click a field in one of the interface images to obtain more infor mation on the field The possibility of programming a key may be blocked by your service personnel In this case the Edit button is deactivated ...

Page 176: ...Web Interface 176 Select Function Key Loudspeaker function key Selected dialing function key Phone lock function key Repertory dial function key ...

Page 177: ...g the language page 68 Click a field in one of the interface images to obtain more infor mation about the field Click a field in one of the interface images to obtain more infor mation about the field If an optiPoint display module is connected you are asked to Re start the telephone after a change of language so that the change of language setting can also be done for the optiPoint display module...

Page 178: ...nu see page 97 Call Related Parameters For a description of the parameters in the Telephone menu see the follow ing pages Auto Dial Timer page 73 DND feature enabled on phone page 75 Options for on hook dialing page 83 Click a field in one of the interface images to obtain more infor mation about the field ...

Page 179: ...Web Interface 179 Mobile User Logoff Not used with Sylantro ...

Page 180: ...ition with in the repertory dialing sequence The following options are available for selection page 176 page 92 Auto Dial Timer Timeslot in seconds between the last digit input and the start of the dial ing procedure Minimum value 1 Maximum value 8 Default value 6 page 178 page 73 Call Forwarding Locked Destination Enter the destination to which calls are to be forwarded when the tele phone is loc...

Page 181: ...410 420 economy economy plus standard S V6 0 Country spe cific settings such as ringer or busy tone for example are performed with this option The following options are available for selection United States Germany France Italy Spain Austria Switzerland Belgium United Kingdom Argentina Brazil Luxembourg Netherlands Portugal Poland Czech Republic page 177 page 67 Default Deflect Address Not used wi...

Page 182: ...of two settings Context Hot Keypad page 178 page 83 Key Click Volume Key click volume setting on the dialing keypad Minimum value 0 no sound Maximum value 3 loud Default value 2 page 178 page 102 Key Label Specify the name for automatic key labelling here Only applies to optiPoint 420 telephones and optiPoint self labeling key module Value 0 to 12 characters page 176 page 90 Language Select your l...

Page 183: ...vidually for each line Please note the message shown on the display page 178 page 99 Mobility logoff Enter the user password to log off as a Mobility user Default value 000000 page 179 Parameters for Phone lock Enter the destination to which calls are to be forwarded when the tele phone is locked see also page 180 page 176 Parameters for Repertory dial Enter the control functions that are accepted...

Page 184: ...or both first and second level function keys The following options are available for selection Function Key Explanation Clear definition1 Clear Clear current definition Selected dialing1 Configure function key as a selected dialing key and program telephone number Abbreviated dialing Configure a function key as an abbreviated dialing key Repeat dialing Configure a function key as a redial key Miss...

Page 185: ... Phone lock Define a function key for locking and unlocking the telephone Mobility Function key to log on a user as Mobile User Local conference Define a function key for initiating a local confer ence Headset Function key for activating deactivating the head set Do Not Disturb Define a function key for activating deactivating Do Not Disturb Group pickup Assign a function key for answering calls f...

Page 186: ...ote the message shown on the display page 178 page 99 User Password Password input for the web interface user area Current password enter currently valid password here New password enter new password here The new password should be different from the default 000000 Confirm new password confirm new password here Default 000000 page 174 page 87 Confirm Represents the confirm key 1 Function keys are ...

Page 187: ... that you wish to generate or modify is shown in the first line of the display The position for entering modifying or deleting characters in the text the cursor is marked by an underscore _ The second line shows the characters that can be se lected using a particular key of the keypad In certain sit uations additional information is also shown here The currently selected character is marked by an ...

Page 188: ...n the table The state of the Shift key overwrite or insert mode is shown on the right hand side of the fourth line Shift key not active Shift key active Key 1x 2x 3x 4x 5x 6x 7x 8x 9x 15x e 1 1 f a b c 2 g d e f 3 h g h I 4 I j k l 5 j m n o 6 k p q r s 7 l t u v 8 m w x y z 9 q d 1 0 r _ 1 Space Shift A short text _ DEL A short text _ INS ...

Page 189: ...navigating switch between move cur sor and delete character Terminate entry and accept changes Quit key terminate entry and discard changes If the text is too long to be shown in the display arrows in the second line show the direction in which the text can be scrolled Long text extending past the end of the display to the right right pointing arrow Long text extending past the end of the display ...

Page 190: ...re is being updated 2 System Shows information pertaining to the lack of connec tion or registration failure with the server 3 Restart Reminder that the telephone needs to be restarted 4 Call For warding Provides the destination of the active unconditional forwarding 5 Do not dis turb Indicates that with certain exceptions incoming callers will hear busy tone 6 MWI Indicates the number of voice me...

Page 191: ...y 1 New change target 1 Use keypad 2 Use editor 0 End 2 Switch on off 0 End 3 On busy 1 New change target 1 Use keypad 2 Use editor 0 End 0 End 0 End 04 Do Not Disturb Not activated Switch on off Continue 05 Setup 1 Settings 2 Configuration 01 Country options 1 US 2 DE 3 FR 4 IT 5 ES 6 AT 7 CH 8 BE 9 UK 0 End 02 Language 1 German 2 English 3 French 4 Italian 5 Dutch 6 Spanish 7 Portuguese 0 End 03...

Page 192: ...b Off 20 Message Waiting On 21 Hold Ringback On 22 Conference On 23 Local Conferencing On 32 Auto answer Off 33 Autoanswer beep On 34 Auto reconnect Off 35 Auto Reconnect beep On 36 Idle display static 1 Cycle Flash 2 Static 0 End 38 Inactivity timeout 1 No timeout 2 30 seconds 3 1 minute 4 2 minutes 5 5 minutes 6 10 minutes 7 15 minutes 0 End 39 DSM call view On 40 USB Keyboard type 1 English 2 E...

Page 193: ...ivery status 0 End 0 End 4 Function keys 1 Non shifted keys 01 Clear 02 Selected dialing Abbrev dialing 04 Repeat dialing 05 Missed Calls 06 Messages 07 Forwarding 08 Loudspeaker 09 Mute 10 Ringer Off 11 Hold 12 Alternate 13 Transfer call 14 Call join 15 Deflect 16 Setup menu 17 Room echoing 18 Room muffled 19 Shift key 20 Notebook 21 Settings 22 Lock Phone 23 Conference 24 Local Conferencing 25 H...

Page 194: ...l Park Pickup 0 End 0 End 5 Audio settings 01 Loudspeaker vol 2 02 Ringer volume 3 03 Ringer 2 2 05 Handset volume 4 06 Room character 1 Normal 2 Echoing 3 Muffled 0 End 07 Key click volume 0 08 Headset vol 2 09 Rollover vol 2 10 Line Specific Ringer 0 0 1 Reset All 2 Change 0 End 09 Voice messages 1 Message Centre 0 End 11 Mobility 1 Logon 0 End Telephone Menu Default ...

Page 195: ...a the text editor Dial editor Open the Address menu Dialing via the Address menu Redial Redial last number dialed Dialing the stored number Menu Option Action Next Step Consultation Hold user 1 call user 2 Consultation call menu Hold Place call on hold Basic call menu Transfer Transfer call to user 2 and clear connection without consultation Idle menu Disconnect Clear the current call Idle menu ...

Page 196: ...he two parties in contact and withdraw from the conversation Idle menu Hold DFT only Place connected call on hold Disconnect and return Disconnect connected user and call up user on hold Basic call menu Menu Option Action Next Step Refuse call Do not accept incoming call Idle menu Answer call Answer incoming call Call join menu if first call Consultation menu if second call Deflect call Redirect i...

Page 197: ...alerting Busy The remote terminal is busy Rejected The remote user rejected the call Call join menu The call is connected Cleared The remote user cleared the call Cleared unknown The call was cleared for an unknown reason Still on Hold The call xxxxxxxxx is in the held state Cannot Be Held It was not possible to place the connected ter minal on hold Cannot Be Transfered It was not possible to effe...

Page 198: ... another multiline telephone FLICKERING WEAKLY All The line appears on the display i e it is busy 1 In the case of a line for which a call is waiting call waiting mode is maintained so that infor mation on the waiting call remains displayed 2 A call may already be connected to the line for which a new call is waiting This is referred to as Call Waiting The connection can be active or held 3 The LE...

Page 199: ...eans that the connection between the original action and the error which has occurred is retained Example It is not possible to deflect the incoming call In special cases the third display line may also be used for display outputs so that the cause of the error can be clearly described Error messages can be cleared and confirmed manually either with the or the Cancel key 08972261485 Cannot Be Defl...

Page 200: ...and Labeling strips are delivered with your optiPoint Write the function or a name on the matching strips within the white field and attach them to your optiPoint With a computer via the Internet You will find the Online Key Labelling Tool along with the user inter face at http www siemens com hipath Downloads Software Place the strip next to the keys then place the transparent cover over it matte...

Page 201: ...ys 20 country options 24 67 D date time 68 daylight saving 73 deflecting a waiting call 26 dial after seizing a line 116 dial before seizing a line 119 dialed calls 138 dialing aids 21 42 dialing before line seizure 31 dialing following line seizure 30 dialing keypad 18 dialing mode 72 dialog keys 17 22 display 16 17 do not disturb 75 142 DSM alternate 129 answer call 108 answer waiting call 110 a...

Page 202: ... 71 K key clicks 102 key labelling 16 L language 68 language for operator prompting 68 letter inputs 18 line information display in call control 158 line view 151 lines 57 local conferencing 76 lock phone 88 loudspeaker 23 volume 97 M making calls 116 memory 88 memory clearing 88 message waiting 75 messages and alarms 197 MF tone 31 microphone 16 missed calls 114 139 muffled room acoustics 101 mul...

Page 203: ...a waiting call 26 rejecting calls during dialing 84 ringer 99 ringer off 48 ringer volume 98 room acoustics 101 rules for selecting the preferred line 147 S safety precautions 2 secondary line 56 selected dialing key 42 serial number 11 shared line 56 speakerphone mode 23 24 special characters 18 standard telephone functions 21 status 67 status messages 197 storing a number 45 suppressing message ...

Page 204: ...mens com hipath The information provided in this document contains merely general de scriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of fur ther development of the products An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract The trademarks used...

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Siemens OptiPoint 410, User Manual

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