Step by step
OpenScape Voice functions
124
Hunt group functions
To ensure optimum handling of specific calls, your tele-
phone can be assigned to a pickup group
Æ
page 37
and/or a hunt group.
Your service personnel can incorporate multiple tele-
phones in a hunt group. If your telephone is assigned to
a hunt group, OpenScape Voice forwards calls for the
members of your group in accordance with specific
rules defined by your service personnel. Hunt groups
are a simple solution for distributing calls to a group of
telephones.
If you want another member of the group to pick up an
incoming call, you can set your telephone to signal the
busy status for your line to the other members of the
hunt group. Hunt group calls will then no longer be for-
warded to your telephone.
Making a line busy
This prevents this line being used for calls in a hunt
group.
Activating
^
Lift the handset.
j
Enter the code (see the table of codes
Æ
page 132).
Z
Wait until you hear the confirmation tone.
Deactivating
Make the line free once more for the hunt group.
^
Lift the handset.
j
Enter the code (see the table of codes
Æ
page 132).
Z
Wait until you hear the confirmation tone.
