Annex
109
Connection menu
Return menu
Menu selection
Action
Next step
Consultation?
Hold user 1, call user 2
Return menu
Transfer?
(without consultation)
Transfer call to user 2 and clear
connection
Basic menu
Transfer completed
Disconnect?
Clear the current call
Basic menu
Menu selection
Action
Next step
Disconnect and return?
Disconnect connected user and
call up user on hold
Connection menu
Alternate?
Hold connected user and call
up user on hold
Return menu
Transfer?
(with consultation)
Transfer call to the two parties
in contact and withdraw from
the conversation
Basic menu