192
Getting help with your phone
S675IP / USA-CAN eng / A31008-xxxx-xxxx-x-xxxx / appendix.fm / 14.05.2009
Ve
rs
ion 8,
03
.09
.200
8
Handset does not ring.
1. The ringer is deactivated.
¥
Activate the ringer (
2. Call forwarding set to
All Calls
.
¥
Deactivate call forwarding (VoIP:
).
You cannot hear a ringer/dialing tone from the fixed line network.
Base station's phone cord has been replaced.
When purchasing a new cord, ensure that it has the correct jack pin connections
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥
Re-enter system PIN.
Have you forgotten the system PIN?
¥
Reset the base station to set the system PIN back to 0000 (
The other party cannot hear you.
You have pressed the
u
§Mute§
. The handset is "muted".
¥
Activate the microphone again (
£
,
When making calls from the fixed line network, the caller's phone number
is not
displayed
although CID (
) is set.
Caller ID is not enabled.
¥
The
caller
should ask his network provider to enable Caller ID (CID).
You hear an error tone when keying an input
(a descending tone sequence).
Action has failed/invalid input.
¥
Repeat the operation.
Watch the display and refer to the user guide if necessary.
You cannot connect to the router and the phone is assigned a static IP address.
¥
Check on the router whether the IP address is already being used by another device
in the LAN or belongs to the block of IP addresses that is reserved on the router for
dynamic address assignment.
¥
If necessary, change the phone's IP address (
You have made a call via VoIP but cannot hear the other caller
.
Your phone is connected to a router with NAT/firewall.
¥
Your STUN server (
) settings are
incomplete or incorrect. Check the settings.
No outbound proxy is entered or the outbound proxy mode
Never
is activated
) and your phone is connected to a router with symmetric NAT or a
blocking firewall.
¥
Port forwarding is activated on your router, but no permanent IP address has been
assigned to your phone.