191
Getting help with your phone
S675IP / USA-CAN eng / A31008-xxxx-xxxx-x-xxxx / appendix.fm / 14.05.2009
Ve
rs
ion 8,
03
.09
.200
8
Getting help with your phone
Questions and answers
If you have any questions about the use of your phone, you can contact us
24/7 at www.gigaset.com/customercare. The table below contains a list of
common problems and possible solutions.
Please note
To ensure the quickest and most efficient response from Customer Service,
please have the following information available:
u
Version of firmware, EEPROM and your phone's MAC address
You can check this information with the Web configurator (
For how to display the MAC address on your handset,
u
VoIP status code (
For problems with VoIP connections, set VoIP status messages to be dis-
played on your handset (
). These messages contain
a status code that helps when the problem is analyzed.
The display is blank.
1. The handset is not switched on.
¥
Press
and hold
the End Call key
a
.
2. The battery is empty.
¥
Charge the battery or replace it (
The handset keys do not respond when pressed.
The keypad lock is activated.
¥
Press and
hold
the Pound key
#
"Base X"
flashes
on the display.
1. The handset is out of range of the base station or the base station's range has
decreased because Eco mode is active.
¥
Move the handset closer to the base station.
¥
If necessary deactivate
Eco Mode
2. The handset has been deregistered.
¥
Register the handset (
3. The base station is not turned on.
¥
Check the base station's power adapter (
4. The base station firmware is currently being updated (
).
¥
Please wait until the update is complete.
"
Base Search
" flashes in the display
.
The handset is set to
Best Base
and no base station is turned on or within range.
¥
Move the handset closer to the base station.
¥
Check the base station mains adapter.