195
Getting help with your phone
S675IP / USA-CAN eng / A31008-xxxx-xxxx-x-xxxx / appendix.fm / 14.05.2009
Ve
rs
ion 8,
03
.09
.200
8
Using VoIP status codes
If you have problems with your VoIP connections, activate the
Show Stat. on HS
function (
). You will then receive a VoIP status code that
will support you during the problem analysis. Provide the code to the Service
department during the problem analysis.
In the following tables you will find the meaning of the most important status
codes and messages.
The local answering machine is not recording any messages/has switched over to
answer only.
Its memory is full.
¥
Delete old messages.
¥
Play back new messages and delete.
The local answering machine will not record a call or interrupts the recording.
1. An error tone sounds and the display shows
Not possible
.
¥
You are making the call via a broadband VoIP connection. A recording is not pos-
sible in this case. The attempt by the base station to establish a non-broadband
connection instead has failed (rearranging the codec).
If necessary, you or the other caller must change the setting for the codecs used
2. The display shows
Delete messages
The answering machine's memory is full.
¥
Use a different handset to delete messages from the answering machine and
restart two-way record.
Or:
¥
Finish the call, delete old messages from the answering machine and re-establish
the connection.
Status
code
Meaning
0x31
IP configuration error:
IP domain not entered.
0x33
IP configuration error:
SIP user name (
Authentication Name
) not entered.
This is shown, for example, when dialing with a line suffix, if no connection is
configured for the suffix on the base station.
0x34
IP configuration error:
SIP password (
Authentication password
) not entered.
0x300 The called party can be reached under several phone numbers. If the VoIP pro-
vider supports this, a list of the phone numbers is transmitted as well as the
status code. The caller can select to which number he wants to make the con-
nection.
0x301 Permanently redirected.
The called party can no longer be reached under this number. The new
number is transferred to the phone together with the status code, and the
phone then no longer accesses the old number but dials the new address
immediately.
