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Siemens Healthcare epoc, Resource Manual

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Siemens Healthcare epoc Resource Manual Download Page 26

26

Troubleshooting

Troubleshooting

Troubleshooting Result Error Messages

For each type of test result, messages may appear next to test names if data cannot be determined or displayed

Result Error Troubleshooting

Error

Meaning

Corrective Action

cnc

Could not calculate. Component required for 

calculation was not available

Verify sample integrity and re run test

iQC failure

Failed internal quality control

View the epoc Host screen for specific failure 

and instructions to resolve error. Ex. “iQC 

Failure: Calibration fluid not detected.” “Insert 

new card and repeat test.”

expired

Card was expired. Test results not 

 displayed

Use a non expired test card and re run test

Note:
Refer to the epoc System Manual, Section 14, for additional 
Troubleshooting and Error Messages

Summary of Contents for epoc

Page 1: ...epoc Blood Analysis System Resource Guide ...

Page 2: ...ble of Contents System Overview 3 Sample Processing 9 Quality Assurance QA 20 As Needed Maintenance 23 Troubleshooting 26 T20001 001 Effective date 02 15 2021 02 2021 Siemens Healthcare Diagnostics Inc 2021 ...

Page 3: ... lot number expiration date and card type 2 Battery Status Indicator Amber Fully charged Blinking Amber Charging 3 Test Status Indicator Green Ready for use Blinking Green Processing Red Error 4 Power Button Green Reader is on 5 Docking Pivot Insert Host cradle blade to connect to the reader 6 Power Jack AC adapter Located at the back of the reader ...

Page 4: ...rcode Scan LED Red Barcode scanning active Blinking Green Successful scan 3 Charging Battery LED Amber Fully charged Blinking Amber Battery charging 4 Scan Buttons Activates barcode scanner 5 Touch Screen 6 Manual Keypad 7 Power Button 8 Cradle Blade Insert into Docking Pivot to connect to the Reader ...

Page 5: ...d Expiration Date epoc Test Card Top 5 Measurement Region 6 Sealed Valve 7 Blood Waste Chamber 8 Calibrator Reservoir 9 Sample Entry Port Note Test Card shipping cartons include two Temperature Monitors which turn red when the shipping temperature is 2 C or 30 C Test Cards are stored at room temperature Test cards are single use only ...

Page 6: ...6 System Overview Software Overview 1 Page Tabs 2 Screen Tabs 3 Toolbar ...

Page 7: ...nal information 3 Test Selection Allows selection of which analytes will be tested 4 Print Sends test results to a printer connected to the Host 5 Save Saves information entered after a test is completed 6 Exit Cancel Cancels testing and closes the connection to the current reader 7 Reader Battery Level 8 Reader Displays a menu when selected 9 Onscreen Keyboard ...

Page 8: ...ery Select to locate additional Readers Select and hold a Reader shown in the epoc Readers tab to display the following options 4 Run blood test 5 Run QA test not available to all operators 6 Status Reader reports to Host with Reader status information 7 Page Reader beeps five times in order to locate it s position 8 Run Thermal QA not available to all operators Note Dedicated Readers are listed w...

Page 9: ...scan a valid ID badge 2 Enter Password if applicable 3 Select Login After a successful login the epoc Host will search for available readers Note The login screen appears when an operator powers on the Host after any Reset or after an operator logs out of the epoc Host Application ...

Page 10: ...a single dedicated epoc Reader the epoc Host will automatically connect to that epoc Reader to run a blood test Option 2 1 Upon login if the system administrator has configured the system for use with multiple epoc Readers all epoc Readers available for connection are listed 2 Select and hold the desired Reader 3 Select Run blood test ...

Page 11: ...est card Upon successful insertion the epoc reader will beep once and calibration will begin The reader must remain on a flat surface throughout testing 4 After calibration is complete the message Inject Sample will appear on the Test Results page tab Note Calibration takes approximately 165 seconds After calibration is complete the Host will display a status bar indicating the time remaining to i...

Page 12: ...e patient s body temperature in the Temp field to obtain corrected values for pH pCO2 and pO2 6 Enter any test related comments in the Comments field 7 Select the green arrow on the right side of the Host screen to continue Note Select the Reject test box if configured if it is desired to not send results to the Lab Information System Note Hemodilution is used to correct hematocrit results for pat...

Page 13: ... 10 Enter additional respirator parameters Optional 11 Select the green arrow on the right side of the Host screen to continue 12 Enter patient age in the Age field 13 Select Gender to select a patient gender using the drop down menu 14 Enter patient height in the Height field Note Respiratory parameters entered are for reference purposes only Values entered do not impact test results ...

Page 14: ...ion 1 Select Test Selection to edit tests to perform during analysis 2 Select the check box next to the desired test to include or exclude results from analysis Use Select all Clear All Gases Electrolytes and eMP for quick selection of desired tests ...

Page 15: ...r to the test card 4 Using slight downward pressure secure the syringe s tip into the sample entry port of the test card Rotate the syringe clockwise turn to ensure a good seal 5 While maintaining downward pressure use the index finger of the other hand to steadily depress the syringe plunger with one continuous motion until the Reader provides an audible beep and the Test Status Indicator flashes...

Page 16: ... push until it clicks and locks in place 4 Hold the capped tube by the large end of the adapter and insert into the sample entry port of the test card Rotate the capillary tube clockwise turn to ensure a good seal 5 While maintaining downward pressure use the index finger of the other hand to steadily depress the plunger with one continuous motion until the Reader provides an audible beep and the ...

Page 17: ...ect the Additional Documentation icon if configured to display additional options 8 Remove the used test card and dispose in a biohazard receptacle 9 Insert a new test card and repeat previous sample processing steps if desired 10 When all testing with the Reader is complete close testing by selecting the Red X at the top right to close the Reader Screen for that Reader Note Sample analysis takes ...

Page 18: ...perator 6 If needed select Change to enter the appropriate Time and Date 7 Select Save 8 Remove the used test card and dispose in a biohazard receptacle 9 Insert a new test card and repeat previous sample processing steps if desired 10 When all testing with the Reader is complete close testing by selecting the Red X at the top right to close the Reader Screen for that Reader Note After disconnecti...

Page 19: ...search parameters Toggle between Simple and Advanced filter modes for more options 4 Select Apply 5 Select and hold the desired record 6 Select View this test or Print this test to view or print the record 7 Use the page tabs at the top of the displayed test record to view test details 8 Select the icon on the toolbar 9 Select Run Test to return to testing mode ...

Page 20: ... by the Host to the Reader and preparations begin for a test No operator interaction is required to run EQC Viewing Electronic Quality Control 1 Select the icon on the toolbar 2 Select View EQC 3 Press and hold the desired record 4 Select View this record 5 Refresh the list by selecting the icon if required 6 Select the icon on the toolbar 7 Select Run Test to return to testing mode Note Unlike Te...

Page 21: ...ge of a test Performance of this procedure may be required by regulatory or accreditation bodies Refer to the epoc System Manual for recommended products Proficiency Testing Follow Proficiency Testing procedure to verify the Accuracy and Precision of epoc System test results over multiple laboratories and or sites Various laboratories can choose to register with different proficiency testing organ...

Page 22: ...page tab to select the desired analytes for the QA test Depending on the fluid type all applicable analytes will be selected automatically as soon as the barcode is scanned 6 Follow the instructions found in the sample processing section for injecting a sample 7 When the QA test is complete the screen will display Pass or Fail 10 Select the green bar to view the completed results 11 Remove the use...

Page 23: ...dried blood or contamination with one or more moist pads until the stains are soft enough to wipe clean 3 After removal of stained areas clean all surfaces twice with fresh pads soaked in 70 isopropyl alcohol Ensure the cleaned surface is wet with 70 isopropyl alcohol for at least 5 seconds with each cleaning 4 Discard all pads after use in a biohazard receptacle ...

Page 24: ...crewdriver 2 Lift the battery door from the Reader 3 Remove the battery from its compartment and unplug the battery from the Reader Use tweezers if necessary 4 Insert the new battery connector to the Reader The connector orientation tab should be visible Battery door screw Orientation tab Note epoc Reader Battery Replacement SMN 10736373 ...

Page 25: ... the wires in the area next to the battery connection Ensure that the battery is lying flat without any wires underneath or on top 6 Install the battery door by inserting its hinge behind the battery Snap the hinges into place by applying pressure 7 Secure the battery door screw using a Philips 0 or 3 16 slotted screwdriver Battery wires ...

Page 26: ...required for calculation was not available Verify sample integrity and re run test iQC failure Failed internal quality control View the epoc Host screen for specific failure and instructions to resolve error Ex iQC Failure Calibration fluid not detected Insert new card and repeat test expired Card was expired Test results not displayed Use a non expired test card and re run test Note Refer to the ...

Page 27: ...sample analysis damage to the reader could occur Hardware Troubleshooting Scenario Corrective Action Host not charging Ensure the Host blade is seated into the Reader docking pivot Host barcode reader unable to scan Clean barcode reader with a dry lint free cloth Perform a soft reboot by holding the power button for 5 seconds Host screen frozen Perform a hard reboot by holding the 9 1 and power bu...

Page 28: ...ossible to use a Reader that has failed Electronic QC Complete the following troubleshooting steps if the message Electronic QC failure displays on the Host 1 Close the Reader screen 2 Turn the Reader OFF and back ON 3 If the Reader connects successfully to the Host and passes EQC it is acceptable for use If EQC continues to fail contact Technical Support ...

Page 29: ... the following and repeat the test 1 Confirm use of the correct Control or Calibration Verification Value Assignment Datasheet 2 Review the preparation storage conditions and expiration date of the Test Card Calibrator Verifier or Control product used If the repeated results pass the cards are acceptable for use If the repeated results fail repeat the test using a new box of control solutions cali...

Page 30: ...not meant to be used in place of primary technical materials This resource guide and the software described within are copyrighted No part of this may be copied reproduced trans lated or reduced to any electronic medium or machine read able form without the prior written consent of Siemens Healthcare Diagnostics Inc T20001 001 Effective date 02 15 2021 Global Siemens Headquarters Siemens AG Wittel...

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