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ONE (1) YEAR LIMITED WARRANTY
The 1-Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja
Operating LLC.
Warranty coverage applies to the original owner and to the original product only
and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a
period of 1 year from the date of purchase when it is used under normal household conditions
and maintained according to the requirements outlined in this instruction manual, subject to the
following conditions and exclusions.
What is covered in my warranty?
1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole
discretion, will be repaired or replaced for up to 1 year from the original purchase date.
2. In the rare event that a replacement unit is issued, the warranty coverage ends six months
following the receipt date of the replacement unit, or the remainder of the existing warranty,
whichever is greater. If the unit is replaced, SharkNinja reserves the right to replace the unit
with one of equal or greater value.
What is not covered in my warranty?
Our Customer Care/Product Specialists are available to provide all the warranty service options
available to you, including the possibility of upgrading to our VIP Warranty Service Options for
select product categories.
1. Normal wear and tear of wearable parts such as foam filters, HEPA filters, pads, batteries, etc.,
which require regular maintenance and/or replacement to ensure the proper functioning of
your unit, are not covered by this warranty.
2. Any unit that has been tampered with or used for commercial purposes.
3. SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $19.95 for return shipping costs will be charged at the time of return
shipment of the repaired or replacement unit.
4. Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit.
5. Consequential and incidental damages.
6. Defects caused by or resulting from damages from shipping or repairs, service, or alteration to
the product or any of its parts which have been performed by a repair person not authorized
by SharkNinja.
7. Products purchased, used or operated outside of North America.
Problems with your unit/How to get service
1. If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, visit sharkclean.com/support for product care/maintenance self-
help. Our Customer Care and product specialists are also available at 800-798-7398 to assist
with product support and warranty service options.
How to initiate a warranty claim
You can call 800-798-7398 to have a Customer Care specialist assist you. Please note, you must
call 800-798-7398 to initiate a warranty claim. Return and packing instruction information will be
provided at that time.
Replacement batteries are available for purchase at sharkclean.com/batteries.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from
state to state. Some states do not permit the exclusion or limitation of incidental or consequential
damages, so the above may not apply to you.
Product Registration
Please visit registeryourshark.com or call 1-800-798-7398 to register your new Shark® product within ten (10) days of
purchase. You will be asked to provide the store name, date of purchase, and model number, along with your name
and address.
The registration will enable us to contact you in the unlikely event of a product safety notification. By registering,
you acknowledge you have read and understood the instructions and the accompanying warnings set forth in this
owner’s guide.
