Sharebot Next Generation XXL+
user's manual
Support Policies
If you have any problems in using our printers, the procedure to be followed is as follows:
Check the manual and guides available on the web site;
Contact the dealer from which you purchased the machine;
Contact our technical support by filling out the form beside remember to fill in all fields. Our technicians will reply within 3 working days.
http://www.sharebot.it/index.php/support-en/?lang=en
In case your printer should return in the factory to be repaired, our technical support will assign it a file number to return and we will provide all the additional
information required.
Attention: the package should be the original one, penalty forfeiture of the guarantee
.
Check out this
video
to see how to pack the printer for assistance.
Upon receiving your printer, our technicians will assess whether the problem results from a failure, in this case the repair under warranty will be carried out for free, or by
improper use of the printer or by an improper use of material not approved by Sharebot: in the latter case we will provide you a quotation to request your consent to
repair. For out-of-warranty printers may be required a quote for the inspection. Troubleshooting is a very important task for us and we think is necessary to share
experiences, problems and solutions. Because of that please give priority to the use of the form that will also allow others to take advantage of our and your efforts. Visit
our website for more information.
If you are interested in customized assistance programs please contact [email protected]
Sharebot srl
Nibionno Italy
All rights reserved
. No part of this manual
may be reproduced or transmitted in any form or by any means without prior permission
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