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Product Version 1.0 | Revision E | Released 2022-12-09
TROUBLESHOOTING
PROBLEM
POTENTIAL CAUSE(S)
REMEDIES
Fixture does not respond or ap-
pears to be completely dead.
No power to the fixture.
Confirm that the power is switched on, con-
firm that the cables are plugged in.
Main fuse is blown.
Contact SGM support or certified SGM service
partner.
Fixture suddenly turned off.
Power was turned off.
Check the power supply, switches and break-
ers.
Fixture suddenly stopped re-
sponding.
Wireless transmitter or connections was disconnected/
tampered with.
Inspect the wireless transmitter and connec-
tions.
DMX cables were disconnected.
Inspect DMX cables.
Fixture operates irregularly/
abnormally.
DMX cable polarization is inverted (pin 2 + 3).
Install a phase-inverter or replace cables.
DMX link is not terminated.
Install a XLR 120 ohm DMX termination at the
end of
the DMX link.
Corrupted DMX cable.
Replace or repair defective cables and/ or
connectors.
The fixture operates an internal program.
Go to MENU → MANUAL → STOP PROGRAM.
A corrupted fixture generates noise/ disruptions on
the DMX link.
Track and isolate the corrupted fixture.
Color is uneven.
The minimum values are out of calibration.
Contact your local SGM dealer or support@
sgmlight.
The SGM Calibration Data set has been lost.
Contact your local SGM dealer or support@
sgmlight.
