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Product Version 1.0 | Revision E | Released 2023-01-11
TROUBLESHOOTING
PROBLEM
POTENTIAL CAUSE(S)
REMEDIES
Fixture does not respond or ap-
pears to be off.
No power to the fixture.
Confirm that the power is switched on, the
cables are plugged in, and the power con-
nector is inserted and turned to its locked
position.
Fixture suddenly turned off.
Power was turned off.
Check the switches and breakers.
Fixture suddenly stopped respond-
ing.
The wireless transmitter or connections
was disconnected / tampered with.
Inspect the wireless transmitter and con-
nections.
DMX cables was disconnected.
Inspect DMX cables.
Fixture operates irregularly / abnor-
mally.
DMX address is incorrect.
Inspect and enter the correct DMX address.
DMX cable polarization is inverted (pin 2
+ 3).
Install a phase-inverter or replace cables.
DMX cable is corrupted.
Replace or repair defective cables and / or
connectors.
DMX link is not terminated.
Install a XLR 120 ohm DMX termination at
the end of
the DMX link.
Corrupted DMX cable.
Replace or repair defective cables and / or
connectors.
The fixture operates an internal program. Go to MENU → MANUAL → STOP PROGRAM.
A corrupted fixture generates noise /
disruptions on the DMX link.
Track and isolate the corrupted fixture.
Pan / tilt is skipping / shuddering
Obstacles are within the required pan /
tilt clearance.
Inspect and remove any obstacles con-
straining free operation of the pan / tilt.
Pan / tilt does not reset correctly.
Calibration values are missing.
Contact SGM support or certified SGM ser-
vice partner.
Display is turned on, but the fixture
doesn't respond.
Several causes.
