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13.0 RECALIBRATION & WARRANTY INFORMATION
Please contact a Setra application engineer (800-257-3872, 978-263-1400) before returning
unit for repair to review information relative to your application. When returning a product to
Setra please call 800-257-3872 or email [email protected] to obtain RMA number, before send-
ing unit(s) back to us. Once an RMA number has been assigned to you, please send the package
back to the below address. To download return form, visit www.setra.com/support/service.
Setra Systems, Inc.
159 Swanson Road
Boxborough, MA
01719-1304
Attn: RMA #
Do not return accessories when sending in unit for repair or calibration. To assure prompt han-
dling, please make sure the RMA number is on the outside of the box and a copy of the service
request form is included in the shipment. If applicable, include a copy of the PO for the return in
the shipment.
Calibration Services: Setra maintains a complete calibration facility that is traceable to the
National Institute of Standards & Technology (NIST). Setra warrants its Model MicroCal to the
original consumer purchaser against defects for a period of one year from the date of sale by
SETRA, as shown in its shipping documents.
Without charge, SETRA will repair or replace products found to have manufacturing defects
within the warranty period. The serial number or date code must not have been removed,
defaced or otherwise changed. SETRA must be notified in advance of any returns; any products
returned to SETRA must be transportation prepaid. The foregoing warranty is in lieu of all
warranties, express, implied or statutory, including but not limited to, any implied warranty of
merchantability for a particular purpose.
Setra’s liability for breach of warranty is limited to repair or replacement, or if the goods cannot
be repaired or replaced, to a refund of the purchase price. SETRA’s liability for all other breaches
is limited to a refund of the purchase price. In no instance shall SETRA be liable for incidental or
consequential damages arising from a breach of warranty, or from the use or installation of its
products. No representative or person is authorized to give any warranty other than as set out
above or to assume for SETRA any other liability in connection with the sale of its products.
For all CE technical questions, contact Setra Systems, USA. EU customers may contact our EU
representative Hengstler GmbH, Uhlandstr. 49, 78554 Aldingen, Germany (Tel: +49-7424-890,
Fax: +49-7424-89500).
