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Sereniti SHS-2000, User Manual

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Resolving DNS Problems

172

 | 

User Manual (v1.0.0.1)

be set to obtain its DNS address automatically, but become 
misconfigured and given a fixed DNS address instead. When 
this happens, the Sereniti system displays a message indicating 
it has detected the problem, and then automatically corrects the 
problem. No action on your part is required.

R E C O N F I G U R E   A   P C   T O   U S E   A   F I X E D   D N S   A D D R E S S

To reconfigure a PC to use a fixed DNS address, follow the steps below:

1

In the Windows taskbar, click 

Start

, right-click 

My Network Places

 

and select 

Properties

. This displays the Network Connections window.

2

Right-click the active network connection and select 

Properties

. This 

displays the Local Area Connection Properties window.

FIGURE C-1

Network Connections Window

Double-click

Summary of Contents for SHS-2000

Page 1: ...User Manual SMART HOME NETWORKING SERVICE ...

Page 2: ... Model SHS 2000 Description Smart Home Server Radio 802 11g 802 11b compatible Ports WAN One 10 100 RJ 45 port LAN Four 10 100 RJ 45 ports LEDs On Status Disk WiFi WAN LAN 1 2 3 4 Power External 12V DC 1 5A Dimensions 9 25 W 6 38 D 1 38 H Weight 1 4 Lbs ...

Page 3: ...L While every effort has been made to ensure this document is correct and current Sereniti reserves the right to revise this document without notice You can download the latest version of this manual at www sereniti com download documentation ...

Page 4: ...ight Statute which prohibits the rental lease or lending of copyrighted computer programs Copyright 2006 by Sereniti Inc All rights reserved UM v1 0 0 1 Published January 2006 Printed in the United States of America While every effort has been made to ensure this document is correct and current Sereniti reserves the right to revise this document without notice The customer is responsible for compl...

Page 5: ... 7 Tray Icon 8 Logging In and Out 9 Logging In 9 Logging Out 11 Change Login Accounts 12 Launch Options 13 Main Menu 14 Home Page 17 Network Map 17 Dashboard 19 To Do List 21 Open the To Do List 21 Understanding Alerts 22 Responding to Alerts 23 3 Connecting PCs to Your Network 27 Overview 27 Network Map 28 Device Information Page 29 Device Information 29 ...

Page 6: ...ct the PC to Another Wireless Network 40 4 Connecting Non PC Devices to Your Network 43 Overview 43 Wireless Devices 43 Network Map 44 Other Pages 44 Register a Device 45 Set a Device to Auto login 46 Open Ports for a Device 47 5 User Accounts 49 Overview 49 Types of Accounts 49 Privileged Accounts 50 Non Privileged Accounts 50 User Name and Password Guidelines 51 User Name Guidelines 51 Password ...

Page 7: ...ride 67 Unblock a Site 68 Blocked by Content Filter 68 Blocked by Time Filter 70 7 Backup and Restore 71 Overview 71 Scheduled Backups 72 Customize the Backup Schedule 73 How Backups are Stored 73 Versions 73 Example 74 Set the Backup Schedule 77 Time and Frequency 77 Set the Schedule 77 Select Folders for Backup 79 Select Common Folders 79 Select Other Folders this PC only 80 Track the Status of ...

Page 8: ...vices 97 Overview 97 Sereniti Shared Drive 97 USB Ports 98 Use the Sereniti Shared Drive 99 Windows Explorer 99 Internet Explorer 99 External Storage Devices 100 Connect the Device 100 Rename the Device 101 Monitor Disk Usage 101 View the Contents of the Device Using the Command Center 102 View the Contents of the Device Using the Windows Explorer or Internet Explorer 102 Repair a Hard Drive 102 R...

Page 9: ...nnect a Printer from a PC 120 10 Port Forwarding 121 Overview 121 Ports 121 Port Forwarding 122 Enable Universal Plug and Play 122 Select a System Defined Rule 124 Create a User Defined Rule 125 Delete a Rule 126 11 Monitoring Network Security 129 Overview 129 Check the Security Summary Page 130 Understanding the Security Summary Page 131 Resolving a Problem 132 What the Page Shows 132 How to Reso...

Page 10: ...ange the Workgroup 141 Manage an External Storage Device 142 Rename Network Printers 143 13 Managing Your PC 145 Overview 145 View a PC Inventory 145 Defragment the Hard Drive 146 Repair Connectivity Problems 148 14 Error Messages 151 Overview 151 Antivirus Messages 152 Antispyware Messages 154 Firewall Messages 157 Backup and Restore Messages 159 Sereniti Shared Drive Message 160 Multiple Connect...

Page 11: ...C O N T E N TS Sereniti Smart Home Networking Service vii Appendix C Resolving DNS Problems 171 Index 175 FCC Interference Statement 183 ...

Page 12: ...C O N T E N TS viii User Manual v1 0 0 1 ...

Page 13: ...n Page Wireless PC 19 FIGURE 2 9 Dashboard 20 FIGURE 2 10 To Do List 22 3 Connecting PCs to Your Network FIGURE 3 1 Device Information Page 29 FIGURE 3 2 Device Management Page Sereniti Enabled PCs 33 FIGURE 3 3 Device Settings Page 33 FIGURE 3 4 Security Summary Page 34 FIGURE 3 5 Backup Status Page 35 FIGURE 3 6 Manage Firewalls Page 37 FIGURE 3 7 Auto Login Page 38 4 Connecting Non PC Devices t...

Page 14: ... Filter Override 67 FIGURE 6 5 Blocked Access Message Content Filter 68 FIGURE 6 6 Unblock Requests List 69 FIGURE 6 7 Blocked Access Message Time Filter 70 7 Backup and Restore FIGURE 7 1 Backup Status Page 78 FIGURE 7 2 Backup Settings Page 78 FIGURE 7 3 Select Additional Folders Window 80 FIGURE 7 4 Backed Up Folders Window 84 FIGURE 7 5 Restore Page 86 FIGURE 7 6 Select Folders to Restore Wind...

Page 15: ... 9 Folder and Printer Sharing FIGURE 9 1 Folder Sharing Page 114 FIGURE 9 2 Folder Sharing Wizard 1 114 FIGURE 9 3 Folder Sharing Wizard 2 115 FIGURE 9 4 Printer Sharing Page 118 FIGURE 9 5 Printer Sharing Wizard 1 118 FIGURE 9 6 Printer Sharing Wizard 2 119 FIGURE 9 7 Printer Sharing Wizard 3 119 10 Port Forwarding FIGURE 10 1 Manage Firewalls Page 123 FIGURE 10 2 Firewall Settings Page 123 FIGUR...

Page 16: ... Page 136 FIGURE 12 2 Wireless Settings Page 138 FIGURE 12 3 Smart Home Server Settings Page 141 FIGURE 12 4 Attached USB Devices Page 142 13 Managing Your PC FIGURE 13 1 PC Inventory 146 FIGURE 13 2 PC Status Page 147 FIGURE 13 3 Windows Disk Defragmenter 148 FIGURE 13 4 Connectivity Manager 149 ...

Page 17: ...BLE 2 1 Tray Icon Menu Options 8 TABLE 2 2 Command Center Options 16 TABLE 2 3 Dashboard Options 20 TABLE 2 4 Alert Fields 22 6 Parental Controls TABLE 6 1 Content Filters 63 14 Error Messages TABLE 14 1 Antivirus Messages 152 TABLE 14 2 Antispyware Messages 154 TABLE 14 3 Firewall Messages 157 TABLE 14 4 Backup and Restore Messages 159 ...

Page 18: ...xiv User Manual v1 0 0 1 ...

Page 19: ...he Sereniti Command Center The Command Center is an easy to use home network management program that you can install on any PC in your network running the Microsoft Windows XP operating system The Command Center does two things Manages the network The Command Center helps you set up and manage a Smart Home Network Using the Command Center you can Create user accounts so that others can log into th...

Page 20: ...torage devices connected to the Smart Home Server and all other shared printers and folders For these reasons we recommend you install the Command Center on all PCs in your household as well as any PCs that will connect to the network on a regular basis such as laptops you bring home from the office a college student returning home for vacations etc Complete installation instructions can be found ...

Page 21: ...ommand Center s Home page Use the To Do List which shows all alerts issued by the system Chapter 3 Connecting PCs to Your Network Find a newly connected PC in the Network Map and other Command Center pages Use the Network Map and Device Management page to track the PC s status and respond to security and backup problems Use the Security Summary page to track the status of the antivirus antispyware...

Page 22: ...Delete a user account Set up user notifications Chapter 6 Parental Controls Choose a content filter to assign to a user Create Allowed and Restricted Sites Lists Set a user s time filter Create a time filter override Unblock a web site Chapter 7 Backup and Restore Set the backup schedule Select folders for backup Track the status of scheduled backups Perform an unscheduled backup View the contents...

Page 23: ... Universal Plug and Play UPnP Select a system defined port forwarding rule Create a user defined port forwarding rule Delete a port forwarding rule Chapter 11 Monitoring Network Security Identify and evaluate the severity of any problems with the security programs running on any of your network PCs Take action to resolve the problems Use the To Do List to identify and resolve problems Chapter 12 M...

Page 24: ...s hard drive Resolve connectivity problems Chapter 14 Error Messages Respond to Antivirus error messages Respond to Antispyware error messages Respond to Firewall error messages Respond to Backup and restore error messages Respond to Sereniti shared drive messages Respond to Multiple connection message TABLE 1 1 User Manual Chapters Continued This chapter Explains how to ...

Page 25: ...st which shows all alerts issued by the system OV E RV IE W The Command Center interface provides subscribers of the Smart Home Networking Service with a powerful set of tools to set up and manage their Smart Home Network It consists of A tray icon to represent the Command Center Launch options to determine how the Command Center opens A Main Menu to access the Command Center pages you need to set...

Page 26: ... menu with seven options TABLE 2 1 explains what each option does TABLE 2 1 Tray Icon Menu Options Option What it does Go to Sereniti com If you are logged in it opens the Sereniti home page in a browser If you are not logged in it is grayed out because login is required for Internet access Command Center If you are logged in it brings the Command Center to the front of the screen If you are not l...

Page 27: ... logged in automatically when the PC is turned on For additional information see Chapter 3 L O G G I N G I N Users can log in through the Command Center or through a browser Logging in through the Command Center To log in through the Command Center follow the steps below 1 The Command Center should open automatically when your PC starts If it does not right click the tray icon and select Sign In A...

Page 28: ... and out from any page 3 Click LOGIN A message pops up indicating you are being logged in In addition a welcome message with your user name appears on the upper left of every page FIGURE 2 2 and the LOGIN button becomes a LOGOUT button Logging in through a browser To log in through a browser follow the steps below 1 Open a browser such as the Internet Explorer The browser attempts to connect to th...

Page 29: ... the Command Center or through a browser Logging out through the Command Center If you logged in through the Command Center there are two ways to log out 1 Click the LOGOUT button at the bottom right of any Command Center page or 2 Right click the tray icon and select Sign Out Logging out through a browser If you logged in through a browser such as Internet Explorer you have to logout through the ...

Page 30: ... in the browser window To log back in enter your user name and password and click the LOGIN button CHANGE LOGIN ACCOUNTS Sometimes it is necessary to change accounts and log in as a different user To do this 1 Click the CHANGE button It is found at the bottom right of every Command Center page FIGURE 2 4 FIGURE 2 4 Change Login Account Button CHANGE button ...

Page 31: ...se the Command Center window by clicking this icon or minimize the window by clicking this icon In either case the Command Center remains running just not visible and the icon still appears in the Win dows system tray If you logged in before you closed or minimized the window you remain logged in even though the Command Center is not visible The tray icon shows you are logged in see Tray Icon abov...

Page 32: ...ties and differences File menu The text version has a File menu that is not found in the icon version The File menu enables you to SOLUTION How do I turn off auto launch If you would rather not have the Command Center launch automati cally every time you start your PC 1 Go to the text Main Menu see Main Menu below 2 Click File 3 Select Options 4 Select Auto Launch Sereniti Command Center Now when ...

Page 33: ...off by selecting it Exit the Command Center Help menu The text version has a Help menu that is not found in the icon version The Help menu enables you to Launch a window that shows the version of the Command Center software currently running on this PC Access the Sereniti web site to view the company s copyright information privacy policy and home page and to contact the company for support Suppor...

Page 34: ...ork Lets you create modify and delete user accounts Also lets you set up parental controls Security Helps manage network security Lets you monitor the security programs on each PC and resolve any problems Also lets you open ports on the network firewall and set up parental controls Backup Helps protect against information loss Lets you create a backup schedule choose the folders to be backed up pe...

Page 35: ... Center page by clicking Home in the Main Menu The Home page consists of a Network Map and a Dashboard N E T W O R K M A P The Network Map shows all the PCs and other devices connected to your network The devices do not have to be powered on to show up on the Network Map FIGURE 2 7 shows a typical network map Note You can also display the Network Map by clicking My Networks and then clicking the N...

Page 36: ...tes the Command Center is up and connected to the Smart Home Server If the PC is not connected to the Smart Home Server a red star appears If the device is offline the icon appears grayed out as shown below IP and MAC addresses To display the IP and MAC addresses of a device rest your mouse cursor on the icon The IP and MAC addresses pop up as shown below Additional device information To view addi...

Page 37: ...oblems see FIGURE 2 8 and provides links to the Device Security and Backup Status pages so you can resolve them DASHB OAR D The Dashboard appears along the left side of the Home page FIGURE 2 9 It lets you open the To Do List and provides links to Command Cen ter pages to help you manage and troubleshoot the PC you are currently using FIGURE 2 8 Device Information Page Wireless PC Security and bac...

Page 38: ... it click the pin icon a second time TABLE 2 3 explains what each Dashboard option does TABLE 2 3 Dashboard Options Option What it does To Do Opens the To Do List see To Do List below for a description and explanation Security Displays the Device Security page for the PC you are currently using This page shows the status of the security programs and helps you resolve any problems Hardware Displays...

Page 39: ...yware programs installed or enabled on a specific PC New definitions available for the antivirus and antispyware programs A PC has not been backed up for at least seven days For each alert the To Do List recommends action to resolve the issue OP E N T H E T O D O L I S T To open the To Do List follow the steps below 1 Click Home to display the Dashboard System Integrity Displays the Restore Point ...

Page 40: ...lds The fields are explained in TABLE 2 4 TABLE 2 4 Alert Fields Field What it means Severity The seriousness of the problem triggering the alert Expressed by these icons Recommended Action The action to take to resolve the issue that triggered the alert For assistance click HELP next to the action Device The device experiencing the problem Detected The date and time the problem was first detected...

Page 41: ...f the more com mon recommended actions and explains how to carry them out Unknown device detected Whenever the Smart Home Server detects a device it cannot identify it issues an alert This happens when you connect a new device to your network You should register the device To do this follow the steps below 1 Click Home to display the Home page 2 Locate the unknown device on the Network Map It shou...

Page 42: ...and antispy ware programs Whenever the Smart Home Server detects a PC that is missing one or more of these programs it issues an alert You should install the missing program s The Serenity Security Suite which is provided free of charge with the Smart Home Networking Service contains all three programs as well as a pop up blocker To install the suite click Security and then click the Install Secur...

Page 43: ...sis Whenever the Smart Home Server detects a PC that has not been backed up in seven days it issues an alert You should check to see why the scheduled backups have been failing The most common reason is that the PC is turned off when the backups are scheduled To check the backup schedule 1 Click Backup and then click the View Backup Status icon to display the Backup Status page 2 Locate the PC and...

Page 44: ...U S I N G T H E C O M M A N D C E N T E R To Do List 26 User Manual v1 0 0 1 2 ...

Page 45: ...the antivirus antispyware and firewall programs running on the PC Use the Backup Status page to track the status of scheduled backups on the PC Use the Manage Firewalls page to track the port forwarding rules in effect for the PC Set the PC to auto login Change the PC s settings name type icon Connect the PC to another wireless network OV E RV IE W To connect a new PC to your Smart Home Network fo...

Page 46: ...r the PC in the Network Map on the Home page The entry appears as a desktop computer icon Next to the icon are the PC s name the Windows user name and a status message The following shows what a typical entry looks like In the example above FamilyRoom is the name of the PC MICHAEL is the Windows user name and the status message is Warning indicating a problem with the security programs on the PC T...

Page 47: ...sic device information shows the current status of the device and gives some basic connection details The following explains D E V I C E I N F OR M A T I O N Device information includes Name The full computer name of the PC To view and change the name on the PC click Start in the Windows taskbar right click My Computer and select Properties Click the Computer Name tab in the Properties window and ...

Page 48: ...ontrol Panel Then double click the User Accounts entry in the Control Panel Online Status Yes PC currently online No PC currently offline Connected By Wired LAN or Wireless LAN C U R R E N T S T A T U S Current status information includes Security Indicates the status of the antivirus antispyware and firewall programs using these symbols If Warning Major or Critical appears click Security and then...

Page 49: ...dio signal No green bars means no signal One green bar is the weakest five green bars is the strongest The icon below shows three green bars which represents good signal quality C O N N E C T I O N D E T A I L Connection detail information includes Wireless Encryption wireless PCs only Should always be on You were instructed to create an encryption key when this PC was initially set up using the Q...

Page 50: ...number of devices in your network Subnet Mask A number that the Smart Home Server uses with the IP address to help identify the various devices connected to your network Gateway The IP address of the Smart Home Server By default the address is 192 168 50 1 The Smart Home Server is your gateway to the Internet MAC Address The MAC address of the wireless card in the PC The MAC address is a unique nu...

Page 51: ...ay the Device Information page for that PC FIGURE 3 1 Display the Device Settings page Click the SETTINGS button to the right of any PC to display the Device Settings page FIGURE 3 3 You can change the PC s name device type or icon from this page Display the Device Security page This page uses the same icons as the Device Management page FIGURE 3 2 Device Management Page Sereniti Enabled PCs FIGUR...

Page 52: ... for details Display the Backup Status page This page uses the same icons as the Device Management page to represent backup problems see page 31 Click the icon in the Last Backup Status column for any PC to display the Backup Status page This page show the status of the last backup for each PC and allows you to perform a number of backup related functions See Chapter 7 for details SECURITY SUMMARY...

Page 53: ...e Details column to display the Device Security page for that PC This page spells out the nature of the problem and provides links to help you solve it See Chapter 11 for details You can also click the name of any PC to display the Device Information page for that PC FIGURE 3 1 BACKUP S TATUS PAGE An entry for the new PC appears in the Backup Status page Click Backup and then click the View Backup...

Page 54: ...ed backup You can do the following from this page Display the Backup Settings page Click EDIT for any PC to display the Backup Settings page for that PC This page allows you to change the PC s backup schedule and select the folders to be backed up See Chapter 7 for details View the last successful backup Click VIEW for any PC to look at the folders in this PC s last successful backup Perform an un...

Page 55: ...for the device Click EDIT for any device to display the Firewall Settings page for that device This pages allows you to enable Universal Plug and Play UPnP and select or create additional rules See Chapter 10 for details SET A PC TO AUTO L OGIN When the Command Center is installed on a PC users have to log into the Command Center to obtain Internet access If they do not do this they are blocked an...

Page 56: ...e steps below 1 Click My Network and then click the Device Auto Login to display the Auto Login page FIGURE 3 7 2 Locate the PC 3 Select a user account from the drop down list in the Auto Login Account field All parental controls associated with the account will apply to whoever uses this PC to access the Internet Note In addition to showing all existing user accounts the drop down list also has a...

Page 57: ...o change the name follow these steps 1 Click My Network and then click the Device List icon to display the Device Management page FIGURE 3 2 2 Locate the PC and click SETTINGS to display the Device Settings page FIGURE 3 3 3 Type a new name in the Device Name field 4 Click SUBMIT CHANGE A P C S TYPE New PCs are always identified as PCs regardless of whether they are desktop or laptop units To chan...

Page 58: ...d to open a pop up window showing other available icons 4 Select an icon and click Select to close the window and return to the Devices Settings page The new icon appears in the Icon field 5 Click SUBMIT CONNE CT THE PC TO ANOTHER WIRELESS NETWORK If your PC was set up to connect to your home network wirelessly see Chapter 3 of the Installation Manual the Sereniti wireless agent was turned on The ...

Page 59: ... Go to the text Main Menu see Chapter 2 for an explanation of the two Main Menus 2 Click File 3 Select Options 4 Select Auto Launch Sereniti wireless This option was turned on when the PC was configured for wireless Selecting it now turns it off When you return home and want to reconnect to you Smart Home Server repeat the procedure above This turns the wireless agent back on ...

Page 60: ...C O N N E C T I N G P C S T O YO U R N E T WO R K Connect the PC to Another Wireless Network 42 User Manual v1 0 0 1 3 ...

Page 61: ...Personal data assistants PDAs Game consoles Digital video recorders Print and media servers Note PCs that do not have the Command Center installed are treated as non PC devices W I R E L E S S D E V I C E S If the device is wireless make sure its wireless adapter is enabled and it is configured to connect to the Smart Home Server This may require you to enter your network s SSID and WEP key These ...

Page 62: ...e each device shows up as UNKNOWN and it is some times difficult to tell which device is which A better approach is to connect one and register it see below so that it has a name to identify it and then connect and register another etc O T H E R P A G E S In addition to the Network Map UNKNOWN entries are also placed in the Device Management page see Chapter 3 FIGURE 3 2 and the Man age Firewalls ...

Page 63: ... To give the device a name and icon so that you can more easily identify it in the Command Center you have to register it To register a device follow the steps below 1 Locate the device in the Network Map and click the name or icon to display the Device Registration page FIGURE 4 3 Note You can also display the Device Registration page by clicking UNKNOWN or SETTINGS in the Device Management page ...

Page 64: ... devices that have to access the Internet must be set to auto login This is because they do not have a login screen where you can enter a user name and password When setting a device to auto login you have to select either Non PC Device or a specific user account which serves as the auto login account Non PC Device Gives the device unlimited Internet access but not privileged status User Account L...

Page 65: ... Device or a user account from the drop down list in the Auto Login Account field All restrictions associated with the account will apply to the device 4 Click SUBMIT OP EN PORTS FOR A DEV ICE The Smart Home Server creates a firewall between your network and the Internet Many non PC devices have to communicate with other devices on the Internet and exchange two way traffic with them The firewall p...

Page 66: ...arding rules open firewall ports The Command Center provides system defined rules for many popular devices and applications Create a port forwarding rule If no system defined rule exists for a device it is possible to create one yourself This requires some networking knowledge You can contact Sereniti technical support for assistance For a more detailed discussion of port forwarding including step...

Page 67: ...Service requires users to enter a user name and password in order to log into your network If they do not enter a correct user name and password they cannot connect to the network and use your broadband connection to access the Internet To provide a user with a user name and password you have to create a user account In addition to setting up the user name and password the account defines the user...

Page 68: ...chedule perform unscheduled backups and restore old backups Reset and upgrade the Smart Home Server More than one user can log into the Command Center at the same time using the same account For this reason you need to decide how many privileged accounts to create The more privileged accounts you create the harder it is to control access to the Command Center N O N P R I V I L E G E D A C C O U N ...

Page 69: ...e across all users of the Sereniti Smart Home Networking Service This means that when you assign a name to a new user this name cannot be in use anywhere in the Sereniti system If it is you will receive an error message requesting you to enter another name The reason for this is that Sereniti allows privileged users to access and manage their networks remotely by logging in with a browser To preve...

Page 70: ... treated the same as john adams P A S S WO R D GU I D E L I N E S Passwords do NOT have to be unique across the entire Sereniti system Passwords can contain between 5 and a 30 characters All the following characters are valid a z A Z Period Hyphen Underscore _ Spaces are NOT permitted Passwords ARE case sensitive It matters how the user enters the password If the password was created with capital ...

Page 71: ...ord in the Password field This is the password the user enters to be authenticated Note The Command Center will reject user names and passwords that are not formulated correctly See User Name and Password Guidelines above 4 Type the password again in the Confirm Password field Passwords are case sensitive so be sure to capitalize the same letters each time you type the password 5 To make this acco...

Page 72: ...p in selecting a content filter See Chapter 6 TABLE 6 5 for a more detailed description of the contents filters 7 Go to User Security and select a security question from the drop down list in the Question field 8 Enter an answer to the security question in the Answer field Users who forget their password will have to provide this answer to obtain a new password 9 Click SUBMIT VIEW A LIST OF EXISTI...

Page 73: ...vileged accounts MODIFY A USE R ACCOUNT You can change any of the details in a user account except the user name To change a user name you have to delete the account and create a new one To modify the details of a user account follow the steps below 1 Click Users and then click the Users List icon to display the Users List see FIGURE 5 2 FIGURE 5 2 Users List Privileged accounts ...

Page 74: ...to the left of the account in the Users List To change the icon a In the Image field click EDIT to display a selection of other icons b Click the radio button under the icon you want to select it c Click SUBMIT You are returned to the User Settings page The icon you selected is displayed 4 To change the user s password type a new password in the Password field and then type it again in the Confirm...

Page 75: ...IGURE 6 2 b Select a new content filter from the four offered Note See Chapter 6 for a more detailed description of the content filters c Click SUBMIT You are returned to the User Settings page 7 To change the time filter a Locate the Time Filter Bar Graph and click EDIT This displays the Time Filter Settings page see Chapter 6 FIGURE 6 3 b Select a period of time by entering start and stop dates ...

Page 76: ... and click DELETE in the Action column A dialog box pops up and asks you if you are sure you want to delete this user 3 Click OK to confirm the deletion and close the pop up When the deletion is complete a second dialog box pops up and tells you the user account has been successfully deleted 4 Click OK to close the pop up You are returned to the Users List The deleted user is no longer on the list...

Page 77: ...on field enter up to three email addresses in the standard myname myaddress com format Sereniti will send an email to each address when special situations arise 3 In the Telephone Notification field enter up to three telephone numbers including area code If a critical situation is detected Sereniti will call you at these numbers starting with the first one you enter 4 Click SUBMIT FIGURE 5 4 Notif...

Page 78: ...U S E R A C C O U NTS Set Up User Notifications 60 User Manual v1 0 0 1 5 ...

Page 79: ...ime spent on the Internet is time not spent on more important activities such as schoolwork reading and athletics For these and other reasons parents believe it is their responsibility to supervise their children s Internet experience to ensure their children do not visit offensive web sites or spend too much time aimlessly surfing the web or chatting with friends To provide parents with the means...

Page 80: ...site that is blocked by the filter a Blocked Access message appears and the user is refused permission to land on the site Note See Chapter 5 for instructions on creating a user account and assigning a content filter Chapter 5 also explains how to change a user s content filter B A R G R A P H The Command Center provides a Content Filter Bar Graph It gives an approximation of the percentage of web...

Page 81: ...ws access to much of the Internet but blocks much inappropriate content including sites dealing with Allows Internet access during daytime hours Mature Teen Children 16 17 Allows access to most sites except for hate sites and sites dealing with extremely violent or sexual content Allows Internet access at all times Adult Over 18 No restrictions Abortion Alcohol Criminal skills Cult Drugs Gambling ...

Page 82: ...tricted Sites List A collection of URLs that only adult users can access When you first install the Command Center these lists are empty You can add URLs to them as you see fit To add a URL to either list follow the steps below 1 Click Users or Security and then click the Parental Controls icon to display the Parental Controls page FIGURE 6 1 2 Select a user and click EDIT to the right of the Cont...

Page 83: ...T You are taken to the User Settings page for this user Note If a user has made a request to unblock a web site a third panel is shown with the request in it When working with the Allowed and Restricted Site Lists you may ignore this panel See Unblock a Site below S E T A U S E R S T I M E F I L T E R The content filter also determines when the user can access the Internet see TABLE 6 5 However yo...

Page 84: ...ty and then click the Parental Controls icon to display the Parental Controls page FIGURE 6 1 2 Locate the user and then click EDIT to the right of the Time Filter Bar Graph to display the Time Filter Settings page FIGURE 6 3 This page is a grid showing all the hours of the week Hours shown in orange are blocked Internet access is denied Hours shown in white are unblocked access is permitted FIGUR...

Page 85: ...hat you want 4 Click DONE You are taken to the User Settings page for the user you selected CRE ATE A TIME FILTE R OVE RRIDE If a user has to access the Internet during a period of time blocked by the user s time filter you can create a time filter override to give the user temporary permission to access the Internet The override lasts for a specified period of time up to 24 hours and then expires...

Page 86: ...n select from 30 minutes to 24 hours 4 Click DONE You are taken to the User Settings page for the user you selected Permission to access the Internet begins now and ends when the override expires UNBLOCK A SIT E A user s access to the Internet can be blocked by the content filter or the time filter B L O C K ED B Y C O N T E N T F I L TE R When a user attempts to browse to a web site blocked by th...

Page 87: ...o a request To respond to a request to unblock a web site follow the steps below 1 Click User or Security and then click the Parental Controls icon to display the Parental Controls page FIGURE 6 1 2 Select any user the user does not matter and click EDIT to the right of the Content Filter Bar Graph This displays the Content Filter Settings page which now contains an Unblock Requests List along wit...

Page 88: ... blocked the List is removed BLO CK ED BY TI M E F I LT ER When a user attempts to browse to a web site during a period of time blocked by the time filter a message appears in the browser indicating the site has been blocked FIGURE 6 7 The user has two choices Enter a different user name and password and click Change User This only works if the user knows a user name and password with a less restr...

Page 89: ...using the PCs in your network is stored in folders located on each PC s hard drive The folders may contain information that someone in your family has created for example correspondence financial records school work digital photographs etc or they may contain content that has been obtained elsewhere such as digital music that has been purchased and downloaded from an Internet site In either case t...

Page 90: ... to access frequently When you open the Windows Explorer the My Documents folder always appears as the first folder under your desktop This makes it easy to locate In addition key Windows programs such as WordPad and Paint automatically save files to this folder unless you instruct the programs otherwise Favorites The Favorites folder stores all the favorite web sites that you flagged using the In...

Page 91: ...t some are backed up at different times and more frequently than others Folders You do not have to back up all the common folders You can remove any or all of them from the backups You can also back up other folders in addition to the common folders You can back up a different selection of folders on each PC Turn scheduled backups off If you unselect all the common folders and select no additional...

Page 92: ...he current backup If eight versions of a file are stored and the file changes again the oldest version is dropped and the new version stored This process continues with each subsequent change E X A M P L E To make this clearer let s consider a specific example 1 Young Johnny creates a folder called Projects for school assignments He then prepares first drafts of English history science and Spanish...

Page 93: ...of the Science and Spanish files because these files did not change and were moved to the Nov 2 backup At this point the Smart Home Server is storing two versions of the English and History files and one version of the Science and Spanish files 3 That night Johnny makes changes to the History and Spanish files but leaves the other two alone On Nov 3 the next backup is performed This is what the ba...

Page 94: ...sh and Spanish files and one version of the Science file 4 This process continues as Johnny s school year progresses If a file is stored eight times and then changes again the most recent version is backed up and the oldest deleted By storing up to eight versions of a file the Smart Home Networking Service allows users like Johnny to go back and recover earlier versions of files should that ever b...

Page 95: ...quency for any PC from the PC you are currently using You can schedule the backups for any hour of the day or night You can schedule the backups to take place once a day once every three days or once a week Tip When setting backup time select an hour when the PC is most likely to be online And prioritize your backups back up PCs containing vital files every day while backing up other PCs once ever...

Page 96: ... want to schedule and click EDIT to display the Backup Settings page FIGURE 7 2 Tip If you are backing up the PC you are using you can click Backup and then click the Edit Backup Settings icon to go directly to the Backup Settings page FIGURE 7 1 Backup Status Page FIGURE 7 2 Backup Settings Page 1 2 3 ...

Page 97: ...ng Service backs up the four common folders on each PC see Overview above for a description of each common folder You can change this You can remove some or even all of the common folders and you can add other folders However these rules apply You can change the common folders on any PC in your network from the PC you are currently using You can only add other folders to the backup on the PC you a...

Page 98: ... E R F O L D E R S T H I S P C O N L Y To select other folders for backup follow the steps below 1 Click Backup and then click the Edit Backup Settings icon to display the Backup Settings page FIGURE 7 2 2 Go to Additional Folders and click CHANGE to display a Select Additional Folders window FIGURE 7 3 3 Go to the Look in field and select the drive containing the folders you want to back up The f...

Page 99: ...ight pane These are the folders that will be backed up Note To remove a single file from the right pane click the file to select it and click Clear To remove all the files click Clear All 6 When you have selected all the folders to be backed up click SUBMIT You are returned to the Backup Settings page The full path of each folder you selected appears in the Folder Name field 7 Click SUBMIT again t...

Page 100: ...us icon to display the Backup Status page FIGURE 7 1 2 Locate the PC and look in the Last Backup Status column Backup successful Backup NOT successful If the backup was not successful you can find out why by resting the mouse cursor on the icon A box will pop up with the reason the backup failed e g PC was offline when backup started 3 Look in the Last Backup Attempt column When a backup fails thi...

Page 101: ...g the backup make sure the correct folders have been selected If you are not sure click EDIT 3 Click OK to continue You may resume your work while the backup is in progress Another pop up notifies you when the backup is complete The date and time of the backup should then appear in the Last Backup Completed column on the Backup Status page Note When a backup begins a STOP button is inserted in the...

Page 102: ... D E R ST A N D I N G T H E D I S P L A Y The following is a close up of the display in FIGURE 7 4 All backups look like this when first viewed As you can see the first entry indicates that this is a backup and the second entry gives the date and time of the backup In the above example the backup took place on October 28 2005 at 11 00 am Double click the date and time to display the disk drive s t...

Page 103: ...Taxes folder is double clicked All backups adhere to this format To display other folders or subfolders double click them and they will open RESTORE FILES AND FOLDERS If a file or folder becomes lost or corrupted or you need an earlier version of it you can locate the version you want in one the backups on the Smart Home Server and restore it You can restore complete folders or you can restore spe...

Page 104: ...PC in the network 3 Go the Files Folders to Restore field and click All Folders 4 Go to the Destination field and select a location on your PC s hard drive to put the restored files and folders Click Original Location or Select Location If you clicked Original Location the files and folders are restored to the location from which they were originally backed up If they were originally backed up fro...

Page 105: ...cific files and folders in the most recent backup Restoring a folder restores all the subfolders and files in it To select specific files and folders and restore them follow the steps below 1 Click Backup and then click the Restore Backed Up Files icon to display the Restore page FIGURE 7 5 2 In the Restore Files Folders From field select a PC from the drop down list This is the PC from which thes...

Page 106: ...ne Repeat until all files and folders to be restored are in the right pane Note For help in expanding the most recent backup and locating specific files and folders see View the Contents of the Most Recent Backup above To remove a file or folder from the right pane click it to select it and click the Clear button between the two panes 6 Go to the Destination field and select a location on your PC ...

Page 107: ... Home Server R E S T O R E A N OL D V E R S I O N OF A F I L E O R F O L D E R You can restore old versions of files and folders To do this follow the steps below 1 Click Backup and then click the Restore Backed Up Files icon to display the Restore page FIGURE 7 5 2 In the Restore Files Folders From field select a PC from the drop down list This is the PC from which these files and folders were or...

Page 108: ...ation a CHOOSE button appears Click it to display a browse window and select the location to put the restored files and folders The location is displayed to the right of the CHOOSE button on the Restore page 8 Click RESTORE A window pops up and prompts you to confirm the restore 9 Click OK The Restore starts While the restore operation is taking place you cannot perform a back up or clean up backe...

Page 109: ...k the View Backup Disk Usage icon to display the Backup Disk Usage page FIGURE 7 7 2 The three fields across the top of the page show from left to right The amount of disk space currently used by all backed up folders The amount of disk space available for future backups The total amount of disk space available on the hard disk 3 Underneath these three fields the page lists each PC in your network...

Page 110: ...ou can only remove folders not individual files Tip Before selecting folders for cleanup take a look at the size of the folders you have backed up and the amount of space available for future backups This can help you decide which folders to remove You might also consider eliminating unneeded files from future backups to avoid facing this problem in the future To clean up old backup folders 1 Clic...

Page 111: ... To clean up all the backed up folders for this PC click the check box in the Remove all Backed Up Data for this Device column 4 To clean up specific backed up folders click SELECT in the Cleanup Selected Backed Up Data column This displays the Backup Cleanup Details page FIGURE 7 10 FIGURE 7 9 Backup Cleanup Page FIGURE 7 10 Backup Cleanup Details Page 1 2 ...

Page 112: ...m future backups b Decide if you want to remove any of the other backed up folders If you do go to User Selected Folders and follow the same procedure described in Step a c Click SUBMIT A message pops up and asks you to confirm the cleanup d Click OK A message pops up telling you that the cleanup has begun e Click OK You are returned to the Backup Cleanup page OP EN PORTS FOR BACKUP S If one of yo...

Page 113: ...ups Sereniti Smart Home Networking Service 95 Note Do not confuse opening ports in a personal firewall running on a PC with creating a port forwarding rule to open ports in the network firewall in the Smart Home Server These are two different firewalls ...

Page 114: ...B A C K U P A N D R E S T O R E Open Ports for Backups 96 User Manual v1 0 0 1 7 ...

Page 115: ...printer to the Smart Home Server Rename the printer OV E RV IE W The Smart Home Server is equipped with an internal hard disk and two USB ports You can use the hard disk to store files and exchange infor mation with other network users and you can use the USB ports to con nect storage devices and printers to the network S E R E N I T I S H A R E D D R I V E When the Smart Home Server is installed ...

Page 116: ...o Map to S Drive on PC Name If you already have an S drive on your PC an Alert Box will pop up when you log into the Command Center and tell you that the system failed to map the Sereniti Shared Drive to the S drive To allow the system to map the Sereniti Shared Drive to the S drive you have to remap your existing S drive to another letter To do this 1 Close the Command Center 2 Open the Windows E...

Page 117: ...pter 7 for details The S drive is accessible through the Windows and Internet Explorers W I N D O W S EX P L ORE R To view files or folders stored on the S drive in the Windows Explorer follow the steps below 1 Log into the network 2 Open the Windows Explorer 3 In the Folders panel on the left find My Computer and click it to expand it 4 Scroll down until you come to this entry I N T E R N E T E X...

Page 118: ...iles if you have large files such as video this can be very useful Another way to exchange data among network users C O N N E C T T H E D EV I C E To connect a storage device to the Smart Home Server follow the steps below Note Make sure the device is formatted before you connect it If it is not you will get an error message and you will have to format it through the Command Center 1 Connect the s...

Page 119: ... the Name field 2 Click SAVE M O N I T O R D I S K U S A G E To keep track of the amount of space available on an external storage device follow the steps below 1 Log into the Command Center 2 Click Sharing and then click the Setup External Hard Drive icon to display the Attached USB Devices page FIGURE 8 1 3 Locate the device The following information is shown Total amount of space on the device ...

Page 120: ... H E W I N D O W S EX P L ORE R OR I N T E R N ET E X P L O R E R To use the Windows Explorer or Internet Explorer to view the files and folders stored on the device follow the steps below 1 Log into the PC 2 Open the Windows Explorer or Internet Explorer 3 In the Address field type SERENITISHS device name where device name is the name of the hard disk 4 Click Go The files and folders in the drive...

Page 121: ...terminate R E M O VE T H E D E V I C E To remove a device s records from the Command Center follow the steps below WARNING Disconnecting a device without first removing it from the Command Center s records could damage the device and cause loss of data 1 Log into the Command Center 2 Click Sharing and then click the Setup External Hard Drive icon to display the Attached USB Devices page FIGURE 8 1...

Page 122: ...l not work because they require two way communication with the Internet C O N N E C T T H E P R I N T E R To connect a printer to one of the USB ports on the Smart Home Server follow the steps below 1 Using a USB cable connect the printer to a USB ports on the back of the Smart Home Server 2 Log into your PC click Start on the Windows task bar and select Printers and Faxes This displays the Window...

Page 123: ...rk Printers Sereniti Smart Home Networking Service 105 3 Click File and select Add Printer This launches the Add Printer wizard FIGURE 8 3 4 Read the text on the opening Wizard screen and click Next to display the next Wizard window FIGURE 8 4 FIGURE 8 3 Add Printer Wizard 1 ...

Page 124: ...rk Printers 106 User Manual v1 0 0 1 8 5 You have to indicate the type of printer Select Network Printer not local and click Next to display the next Wizard screen FIGURE 8 5 FIGURE 8 4 Add Printer Wizard 2 Network printer FIGURE 8 5 Add Printer Wizard 3 Browse for a printer ...

Page 125: ...vailable printers Locate the Smart Home Server s workgroup WORKGROUP if you did not change the default and look for SERENITISHS 8 Double click SERENITISHS to display the printer you just connected 9 Select the printer and click Next The Wizard will prompt you to select a driver for the printer Follow the on screen instructions When the driver has been installed the Wizard will prompt you to make t...

Page 126: ... E S Network Printers 108 User Manual v1 0 0 1 8 10 It this is the printer you will be using most of the time click Yes Otherwise click No Then click Next to display the final Wizard window FIGURE 8 8 FIGURE 8 7 Add Printer Wizard 5 FIGURE 8 8 Add Printer Wizard 6 ...

Page 127: ...o it C H A N G E T HE P R I N T E R S N A M E The Command Center identifies any printers connected to the Smart Home Server by vendor and model You can change this to a more easily recognizable name such as upstairs or photos To do this follow the steps below 1 Log into the Command Center 2 Click Sharing and then click the Setup Network Printer icon to display the Attached USB Devices page FIGURE ...

Page 128: ...S H A R E D SE R VE R D R I V E S A N D N E T W O R K D E V I C E S Network Printers 110 User Manual v1 0 0 1 8 ...

Page 129: ...ring is a way to take a folder that has been saved on one PC and allow other network users to view the folder on their PCs open files stored in the folder and put files of their own in the folder Note Shared folders are not to be confused with the Sereniti Shared Drive S drive that is made available on the Smart Home Server See Chapter 8 for a description of this drive P R I N T ER S H A R I N G P...

Page 130: ...t Home Server must be in the same Windows workgroup The Smart Homer Server is initially assigned to the workgroup WORKGROUP This is the same workgroup that all PCs running Windows XP Professional are initially assigned to However PCs running Windows XP Home Edition are assigned to the MSHOME workgroup If you attempt to set up folder or printer sharing and your PC belongs to a different workgroup t...

Page 131: ...and close the System Properties window 4 When instructed restart your PC for the new workgroup to take effect FOL DER SHARING To create a shared folder and if necessary unshare it you must be using the PC on which the folder is saved To access a shared folder you can be using any PC that is logged into the network C R E A T E A S H A R E D F O L D E R To share a folder so that other users can acce...

Page 132: ...v1 0 0 1 9 2 Click Share to launch the Folder Sharing Wizard FIGURE 9 2 3 Type the complete path to the shared folder in the first field of the opening Wizard screen or click Browse find the folder and select it FIGURE 9 1 Folder Sharing Page FIGURE 9 2 Folder Sharing Wizard 1 ...

Page 133: ...MORE to return to the first Wizard screen Otherwise click Finish You are returned to the Folder Sharing page The shared folder you just created is shown next to the PC on which it is saved U N S H A R E A F O L DE R If you no longer want to share a folder with other users you can unshare it The folder still exists on the PC where it is saved but it can no longer be accessed by the other PCs in the...

Page 134: ...on which the folder is saved and click the folder to select it 3 Click VIEW The Windows Explorer opens and shows the subfolders and files in the shared folder A C C E S S A S H A R E D F OL D E R F R OM A B R O W SE R Users not running the Command Center can access a shared folder from a browser To do this follow the steps below 1 Open the Internet Explorer or a compatible browser 2 In the Address...

Page 135: ...nt to a shared printer you have to have the printer s driver installed on the PC you are using The printer driver can be found on the CD that comes with the printer or by downloading it from the printer vendor s web site Tip An easy way to install a printer driver is to physically connect the PC to the printer and follow the on screen instructions C R E A T E A S H A R E D P R I N T E R To create ...

Page 136: ...E R A N D P R I N T E R S H A RI N G Printer Sharing 118 User Manual v1 0 0 1 9 2 Click Share to launch the Printer Sharing Wizard FIGURE 9 5 FIGURE 9 4 Printer Sharing Page FIGURE 9 5 Printer Sharing Wizard 1 ...

Page 137: ...o share 4 Click a printer to select it The name of the printer is copied to the Printer Name field This is the shared printer name users will look for to print to it You can leave it or replace it with another more recognizable name 5 Click Next The next page of the Wizard shows the printer name and share name you just entered FIGURE 9 3 FIGURE 9 6 Printer Sharing Wizard 2 FIGURE 9 7 Printer Shari...

Page 138: ...e Printer Sharing icon to display the Printer Sharing page FIGURE 9 4 2 Locate the PC to which the printer is connected find the printer and click the printer to select it 3 Click CONNECT A message pops up when the connection is established 4 Click OK to dismiss the message You should now be able to print to the printer D I S C O N N E C T A P R I N T E R F RO M A P C If you no longer want to shar...

Page 139: ...es not affect your ability to access the Internet send and receive email download files etc but it does prevent intruders from penetrating your network from the outside P OR T S When a program running on one computer attempts to communicate with a program running on another computer it does so by connecting to a port on that computer A port is a logical connection point that allows two computers t...

Page 140: ...et You should always enable UPnP on the non PC devices you connect to your network If they support UPnP they will tell the firewall to open the necessary ports and you will not have to use a port forwarding rule Select a system defined rule In cases where UPnP is not supported you have to provide the firewall with a port forwarding rule telling it which ports to open for a specific program or devi...

Page 141: ...ettings icon to display the Manage Firewalls page FIGURE 10 1 It shows each PC in your network and the port forwarding rules in effect 2 Locate the device that needs the open ports and click EDIT to display the Firewall Settings page FIGURE 10 2 3 Click the Enable UPnP check box FIGURE 10 1 Manage Firewalls Page FIGURE 10 2 Firewall Settings Page 1 2 3 1 ...

Page 142: ... Firewalls page FIGURE 10 1 2 Locate the device that needs the open ports and click EDIT to display the Firewall Settings page FIGURE 10 2 3 Go to System Defined Rules and click ADD The Add Firewall Rules page displays FIGURE 10 3 This page contains four drop down lists of rules for these types of programs and devices Media devices Messaging applications PC games Remote access programs 4 Go to the...

Page 143: ...p contact Sereniti technical support for assistance To create a user defined port forwarding rule follow the steps below 1 Click Security and then click the Network Firewall Settings icon to display the Manage Firewalls page FIGURE 10 1 2 Locate the device that needs the open ports and click EDIT to display the Firewall Settings page FIGURE 10 2 3 Go to User Defined Rules and click ADD The Port Fo...

Page 144: ...orts For example if you enter a port range of 80 85 and a relocate port of 90 incoming traffic on ports 80 85 will be redirected to ports 90 95 7 In the Protocol field select either TCP or UDP from the drop down list Note TCP Transmission Control Protocol and UDP User Datagram Protocol are protocols for exchanging data on the Internet Refer to the documentation that comes with the program or devic...

Page 145: ...1 Click Security and then click the Network Firewall Settings icon to display the Manage Firewalls page FIGURE 10 1 2 Locate the device for which the rule was written and click EDIT to display the Firewall Settings page FIGURE 10 2 3 Locate the rules you want to delete and click the check boxes to their left You can select either system defined rules or user defined rules but not both at the same ...

Page 146: ...P O R T F OR W A R D I N G Delete a rule 128 User Manual v1 0 0 1 10 ...

Page 147: ...ending on how you use it and what information you store on it it can reveal as much about your family s life and habits as your wallet tax returns or intimate correspondence For these reasons and more you need to install these three types of security programs on each PC in your network Personal firewall program Prevents hackers intruders and other unwelcome visitors from gaining access to the PC A...

Page 148: ... programs as well as a pop up blocker To install any of the programs in the suite click Security and then click the Install Security Suite icon CHE CK THE S ECURITY SUMMARY P A G E The Security Summary page lists each PC in your network and shows the status of the three security programs running on each PC To display the page click Security and then click the Security Sum mary icon FIGURE 11 1 FIG...

Page 149: ...cates a problem The degree of seriousness should dictate how quickly you react No problems No action is required on your part Minor problem For example new definitions are available for the antispyware program on a PC or an antispyware scan has not been performed in the last seven days Immediate action is not required More serious problem For example new definitions are available for the antivirus...

Page 150: ...y from the Dashboard by clicking Security W H A T T H E P A G E S H O WS The Device Security page provides a closer look at the three security programs For the antivirus and antispyware programs it shows The current status of the program enabled or disabled The date and time the last scan was performed The update status of the program are there new antivirus or antispyware definitions that need to...

Page 151: ...D O L I S T Security problems also cause alerts to be issued and placed in the To Do List First an Alert Box pops up near the tray icon and warns you of the problem Then if you open the To Do List you will see a related alert For exam ple if the antivirus program on one of your network PC is out of date you will see this alert Download and install new anti virus definitions from your vendor s webs...

Page 152: ...M O N I T O R I N G N E T WO R K S E C U R I T Y Using the To Do List 134 User Manual v1 0 0 1 11 ...

Page 153: ...p Manage external storage drives Rename network printers OV E RV IE W The Smart Home Server was installed and configured for wired and wireless operation when you set up the Sereniti Home Networking Service see the Installation Manual for details CHE CK THE WIRED S ETTINGS To display a page showing the device name software version and wired settings of the Smart Home Server click My Network and th...

Page 154: ...it connects to both the Internet and your home network W A N I P A N D M A C A D D R E S S E S The IP and MAC addresses of the Internet connection are referred to as the WAN Wide Area Network addresses The Ethernet port on the back of the Smart Home Server labeled WAN is the port that connects the Smart Home Server to the Internet via your broadband modem The WAN IP address is assigned by your Int...

Page 155: ... set to 192 168 50 1 The Smart Home Server automatically assigns all devices that connect to the network an IP address The IP addresses will be on the same subnet as the LAN IP address The first device that connects will be given the IP address 192 168 50 10 the second 192 168 50 11 and so on CHE CK THE WIRELE SS SE TTINGS The Smart Home Server is equipped with a radio transmitter that enables wir...

Page 156: ...e Server broadcasts on channel 6 You can change the channel by selecting a different one in the Current Wireless Channel field see FIGURE 12 2 and clicking SUBMIT Encryption The encryption strength The Smart Home Server provides 128 bit encryption which is the most difficult to break WEP Key ASCII The ASCII version of the WEP key When you installed the Smart Home Server you were asked to enter a W...

Page 157: ... also shows each wireless device currently connected to your network For each device it shows Connection speed 54 Mbps is the maximum wireless connection speed Your actual speed may be less Wireless mode WiFi version It can be 802 11 a b or g Most new devices are 802 11g Signal strength The quality of the signal It is expressed graphically as shown below CHANGE THE WIRELES S CHANNE L The Smart Hom...

Page 158: ...Click SUBMIT MO N I T OR D IS K U S A G E The hard disk on the Smart Home Server is used for two purposes To store backups of all the PCs in your network running the Command Center To provide space for the Sereniti Shared Drive S drive which network users can access and use to store and exchange files see Chapter 8 for additional details To monitor hard disk usage click My Network and then click t...

Page 159: ... Server Settings icon to display the Smart Home Server Settings page FIGURE 12 3 2 Select a new time zone from the drop down list in the Local Time Zone field 3 Click SUBMIT CHAN GE T HE WOR KGR OU P Be careful when changing the Windows workgroup For folder sharing to work all PCs sharing folders must be in the same workgroup along with the Smart Home Server To change the Smart Home Server s workg...

Page 160: ...cted all network users can access them The external drives can be viewed and managed from the Attached USB Devices page To do this follow the steps below 1 Click Sharing and then click the Setup External Hard Drive icon to display the Attached USB Devices page FIGURE 12 4 2 For each external drive it shows Status of the drive formatted or not formatted Total capacity of the drive Amount of space c...

Page 161: ...rive To reformat a drive click FORMAT 7 To disconnect a drive first remove it from the Command Center s records to avoid damage or data loss Click REMOVE and then when the Command Center indicates the drive has been removed disconnect it RENAME NETWORK PRINTE RS You can connect up to two printers to the USB ports on the back of the Smart Home Server These become network printers Once they are conn...

Page 162: ...M A N A G I N G T HE S M A R T H O M E S E R V E R Rename Network Printers 144 User Manual v1 0 0 1 12 ...

Page 163: ...esolve connectivity problems OV E RV IE W The Command Center provides a number of tools to help Smart Home Network users manage their own PCs and diagnose and resolve problems These tools are available from the My PC option in the Main Menu VIEW A PC INVENTORY A PC inventory is a window that shows all of a PC s software resources hardware components and security programs To launch this window ...

Page 164: ...ck Save to File It is saved as an xml file PCInv xml in the directory c Documents and Settings user name Application Data Sereniti Smart Client Data DEF RAGME NT THE HARD DRIVE Files are not always stored in one place on a PC s hard disk If necessary they are divided into pieces and stored on separate segments of the disk If the files on the disk become too fragmented the PC may slow down FIGURE 1...

Page 165: ...enter Follow the steps below 1 Click My PC and then click the Manage PC Hardware icon to display the PC Status page Tip You can also get to the PC Status page directly from the Dashboard by clicking the Hardware icon 2 Click ANALYZE to determine whether the disk needs to be defrag mented now A message like the one below will pop up and show the percentage of fragmentation and indicate whether you ...

Page 166: ...Defragmentation to begin defragmenting the hard disk You can stop the defragmentation at any time by clicking Stop on the Windows Disk Defragmenter REP AI R CON NE C T IV IT Y P RO BL E M S If your PC is having trouble connecting to the Internet you can repair many connectivity problems directly from the Command Center Follow the steps below FIGURE 13 3 Windows Disk Defragmenter ...

Page 167: ...ion icon to display the Connectivity Manager FIGURE 13 4 2 Click Check Network Connectivity to check connectivity status 3 If there is a connectivity problem click Repair Network Connectivity The Connectivity Manager will run a number of diagnostic tests and make any necessary repairs The results are displayed in the Repair Log tab on the Connectivity Manager FIGURE 13 4 Connectivity Manager ...

Page 168: ...M A N A G I N G YO U R P C Repair Connectivity Problems 150 User Manual v1 0 0 1 13 ...

Page 169: ...the Command Center detects certain problems on the PCs connected to your network and running the Command Center it displays an error message to make you aware of the problem and point you toward a solution These problems include Security program problems Backup and restore problems Sereniti Shared Drive problems Multiple connection problems This chapter lists the most common error messages in each...

Page 170: ...ing more than one antivirus program on the same PC can cause problems Decide which one you want to keep and remove the rest 1 Open the Windows Control panel 2 Select Add or Remove Programs 3 Follow the on screen instructions to remove the program Antivirus program not enabled Enable the antivirus program Pass your cursor over the tray icon This should indicate if the antivirus program is enabled I...

Page 171: ...i cannot determine whether your antivirus package is enabled Sereniti cannot determine when your antivirus programwas last updated Sereniti cannot determine when the last antivirus scan was performed Sereniti cannot determine if the definitions for your antivirus package were received These messages appear if your PC is running an antivirus program that is NOT supported by the Smart Home Networkin...

Page 172: ...o install the program click Security and then click the Install Security Suite icon Multiple antispyware programs installed Uninstall the extra antispyware programs Running more than one antispyware program on the same PC can cause problems Decide which one you want to keep and remove the rest 1 Open the Windows Control panel 2 Select Add or Remove Programs 3 Follow the on screen instructions to r...

Page 173: ...ct Disable from the pop up menu or 3 Open the program console and disable it from there Antispyware definitions out of date Update the antispyware program New antispyware definitions are available 1 Right click the tray icon 2 Open the program console 3 Perform an update Antispyware scan overdue Scan the hard disk for spyware 1 Right click the tray icon 2 Open the program console 3 Perform a scan ...

Page 174: ...med Sereniti cannot determine if the definitions for your antispyware package were received These messages appear if your PC is running an antispyware program that is NOT supported by the Smart Home Networking Service In all cases consider installing the antispyware program that is included in the Sereniti Security Suite which is provided free of charge with your subscription to the Smart Home Net...

Page 175: ... program console and enable it from there Firewall program not installed Install a firewall program The Sereniti Security Suite which is provided free of charge with your subscription to the Smart Home Networking Service contains a firewall program To install the program click Security and then click the Install Security Suite icon Multiple firewall programs installed Uninstall the extra firewall ...

Page 176: ...default To disable it 1 Click Start on the Windows task bar 2 Select Control Panel 3 On the Control Panel locate Windows Firewall and double click it 4 Click Off 5 Click OK Sereniti cannot determine whether your firewall program is enabled This message only occurs when your PC is running a firewall program that is not supported by the Smart Home Networking Service Consider installing the firewall ...

Page 177: ...uld not find a folder that had been selected for backup Open the Windows Explorer and verify that the folder named in the message does in fact exist It is possible it could have been moved or deleted Network failure during restore You lost network connectivity while trying to restore a previously backed up file and as a result the restore failed Check to determine the cause of the failure Make sur...

Page 178: ... to another networking device such as a router or modem you will get an error message It does not matter if the connections are wired or wireless In either case the Command Center will not work properly if another network connection is active To resolve this problem you have to disable the connection to the other networking device Please free up more space on your Smart Home Server There is not en...

Page 179: ... Ethernet port on the PC To disabled a wireless connection 1 Click Start on the Windows taskbar select Connect to and then select Wireless Network Connection The Wireless Network Connect Status window appears 2 Click Disable to disable the connection and close the window Note To re enable the connection click Start Connect to Wireless Network Connection again ...

Page 180: ...E R R O R M E S S A G E S Multiple Connection Message 162 User Manual v1 0 0 1 14 ...

Page 181: ...ing from one to three digits separated by decimal points which are usually referred to as dots The numbers below are all examples of IP addresses 204 171 64 20 165 113 245 2 111 22 3 444 S U B N E T M A S K Every IP address consists of two parts Network part Identifies the network that the device belongs to Host part Identifies the device itself Both parts are determined by a third number called a...

Page 182: ... connection to it H O W D OE S A PC OB T A I N A N I P A D D R E S S A PC can obtain an IP address in one of two ways Static IP address A network administrator can assign the PC a specific IP address This is called a static IP address because it does not change from day to day Dynamic IP address A program called DHCP Dynamic Host Configuration Protocol can lease the PC an IP address whenever it co...

Page 183: ...select Show all connections The Network Connections window displays FIGURE A 1 2 Locate the local area connection and double click it to display the Local Area Connections Properties window FIGURE A 2 FIGURE A 1 Network Connections Window Double click FIGURE A 2 Local Area Connections Properties Window Internet Protocol TCP IP ...

Page 184: ...twice to return to the Network Connections window and then close the Network Connections window W H Y D O N T I H A VE T O K N O W A W EB S I T E S I P A D D R E S S By now you may have noticed that in one important respect IP addresses differ from telephone numbers To call someone you have to know that person s telephone number You cannot simply enter the person s name and expect the telephone sy...

Page 185: ...tory that contains the name and telephone number of all telephone users When you enter the name of a website in the Address field of a browser and click GO your PC contacts a computer called a DNS server and looks up the IP address of the website you entered It then uses this address to find and connect to the computer running the website you are interested in ...

Page 186: ...About IP Addresses 168 User Manual v1 0 0 1 ...

Page 187: ...r tasks OU TL OO K F I LE S All your Outlook data is stored in a personal folders file This is a file with a pst extension If you have not changed the default name this file is called Outlook pst and is found in this folder on your PC C Documents and Settings user name Local Settings Application Data Microsoft Outlook where user name is your Windows user account name In addition to this file Outlo...

Page 188: ...Backing Up Microsoft Outlook 170 User Manual v1 0 0 1 ...

Page 189: ...y This ensures that the PCs ask the Smart Home Server for a DNS address and the Server gives its own WHAT CAN GO WR ON G Problems arise if a PC is given a fixed DNS address instead of configured to obtain its DNS address automatically This can happen for two reasons You deliberately entered a fixed DNS address Some users may need to enter a fixed DNS address for example to connect to a network in ...

Page 190: ...problem No action on your part is required R E C O N F I G U R E A P C T O U S E A F I X E D D N S A D D R E S S To reconfigure a PC to use a fixed DNS address follow the steps below 1 In the Windows taskbar click Start right click My Network Places and select Properties This displays the Network Connections window 2 Right click the active network connection and select Properties This displays the...

Page 191: ...Click it once to select it and then click the Properties button This displays the Internet Protocol TCP IP Properties window FIGURE C 2 Local Area Connections Properties Window Internet Protocol TCP IP FIGURE C 3 Internet Protocol TCP IP Properties Window Use the following DNS Server addresses Enter up to two DNS addresses ...

Page 192: ...ual v1 0 0 1 4 Click the button labeled Use the following DNS server addresses and then enter up to two DNS addresses in the fields below 5 Click OK twice to close the two Properties windows and then close the Network Connections window ...

Page 193: ...ices 139 Auto Launch Command Center 13 Sereniti Wireless 41 Auto Login 37 38 46 47 Auto Login Page 38 B Back Up Microsoft Outlook 169 Backed Up Folders Window 84 Backup Settings Page 78 Backup Status Page 35 36 78 Backups 71 85 How they are Stored 73 76 Scheduled 72 73 77 Select Folders 79 Unscheduled 82 View the Contents 82 C Change Content Filter 57 Login Accounts 12 PC Icon 39 56 PC Name 39 PC ...

Page 194: ...nect External Storage Device 142 Connect the PC to Another Wireless Network 40 Connectivity Manager 149 Content Filter 57 62 63 Content Filter Settings Page 65 Create Shared Folder 113 Shared Printer 117 User Accounts 52 54 User Defined Port Forwarding Rule 48 125 126 D Dashboard 19 21 Defragment the Hard Drive 146 Delete Port Forwarding Rule 126 User Account 58 Desktop Folder 73 Device Informatio...

Page 195: ...ges 160 External Storage Device 142 F Favorites Folder 72 Firewall Program 129 Firewall Settings Page 123 Folder Sharing 113 116 Access A Shared Folder from a Browser 116 Access a Shared Folder from the Command Center 116 Connect a PC to a Shared Printer 120 Create Shared Folder 113 Disconnect a Printer from a PC 120 Unshare a Folder 115 Folder Sharing Page 114 H Home Page 17 21 I Install Security...

Page 196: ...Disk Usage 91 Monitor Network Security 129 133 Firewall Program 129 Resolve a Problem 132 Monitor Network SecurityAntivirus Program 129 My Documents Folder 72 N Network Map 17 19 44 Network Printer 143 Non Privileged Accounts 50 Notifications Email 58 59 Telephone 58 59 P Parental Controls 61 68 Allowed Sites List 64 65 Content Filter 62 63 Restricted Sites List 64 65 Time Filter 65 67 Time Filter...

Page 197: ...0 R Register a Device 45 46 Relocate Port 126 Rename a Network Drive 101 Rename a Network Printer 143 Repair Connectivity Problems 148 Restore Files and Folders 85 90 Restore All Files and Folders in the Most Recent Backup 86 Restore an Old Version of a File or Folder 89 Restore Specific files and Folders in the Most Recent Backup 87 Restore Page 86 Restricted Sites List 64 65 S Security Question ...

Page 198: ... Status Page 136 SSID 138 Static IP Address 164 Subnet Mask 163 System Defined Port Fowarding Rule 48 T Telephone Notifications 58 59 Time Filter 57 65 67 Time Filter Override 67 Time Filter Settings Page 66 Time Zone 141 To Do List 21 25 133 Tray Icon 8 Turn off Command Center Auto Launch 14 Sereniti Wireless Agent 41 U Unblock a Web Site 68 Universal Plug and Play UPnP 48 122 Unshare a Folder 11...

Page 199: ...Forwarding Rule 48 Users List 55 V View User Accounts 54 W WEP Key ASCII 138 WEP Key HEX 139 Wired Settings 135 Wireless Devices 43 Wireless Settings 137 Authentication 140 Change Channel 139 Channel 140 SSID 138 Wireless settings Channel 138 Encryption 138 WEP Key ASCII 138 WEP Key HEX 139 Wireless Settings Page 138 Wireless Signal Strength 139 Workgroups 112 141 ...

Page 200: ...I N D E X 182 User Manual v1 0 0 1 ...

Page 201: ...to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that o which the receiver is connected Consult th...

Page 202: ...th FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20cm between the radiator your body This transmitter must not be co located or operating in conjunction with any other antenna or transmitter We declare that the product is limited in CH1 CH11 by specified firmware controlled in the USA ...

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