Troubleshooting
81
Problem
Potential Causes
Action Required
Message displayed:
"System
Malfunction"
Technical malfunctions
1. Press and hold the ON/OFF button
for five seconds, release it and then
press it again. The system restarts.
2. If the malfunction persists, stop using
the system and contact support.
Message displayed:
"Data Transmission
Failure"
USB Cellular modem is not
connected
Connect your USB cellular modem to
the USB port on the back of the
console.
If the USB cellular modem is already
connected, disconnect it and then
reconnect.
Bad or no cellular reception
Change the console position to improve
cellular reception. Use the signal
reception indicator available on screen
to verify that the minimal quality of
service is available (indicated by at least
two bars).
Wi-Fi issues (If using Wi-Fi) –
LED on the Wi-Fi adapter not
flashing
Make sure that the USB Wi-Fi adaptor
is connected to the USB port on the
back of the console. If the USB Wi-Fi
adaptor is connected, disconnect it and
then reconnect.
Use the signal reception indicator
available on screen to verify that the
minimal quality of service is available
(indicated by at least two arcs)
Make sure that the Wi-Fi router is
within 30 feet of the device
Restart the MiFi router by turning it off,
waiting for two minutes and then
turning it back on. If the problem
persists, contact support.
