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8. Troubleshooting
What you should do
Be sure you see the blood drop and test strip symbols on the display screen before
you apply blood.
Meter does not enter the test mode after inserting a test strip.
Probable cause
What to do
The battery is dead.
Replace the battery.
The battery is installed incorrectly or
there is no battery in the meter.
Check that the battery is installed
correctly with the positive (+) sign
facing upwards i.e., towards you.
Test strip inserted upside down, wrong
end in, or incompletely inserted into
the meter.
Insert the Lacto Spark Test Strip. Place
the end of the strip with the two
contact bars as far into the meter as it
can go.
Test does not start after applying the blood sample.
Probable cause
What to do
Blood sample too small.
Replace the Strip and apply enough
Sample. Do not apply blood to the strip
with small Sample.
Defective test strip.
Repeat the test with a new Lacto Spark
test strip.
Sample applied after meter times out
(one minute) and turns off.
Repeat the test using a new test strip.
Wait until you see the Blood drop and
Test Strip symbols on the display
screen before you apply the blood
sample.
Sample applied before the appearance
of blood sign
