Secure Care KinderGUARD ID, Installation Manual, Page: 66 / 96

Doc. No.: A05280692 Rev. AE ECO: 13200 Date: 11/04/2019
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Symptom 6:
The ID Exit Panel alarms when a monitored transmitter approaches the door. (The door is
NOT open when this occurs.)
Potential causes and corrective actions :

The door may not be physically closing completely, leaving a gap too large for the magnetic contacts
to activate.

Visually inspect the magnetic contacts for damage. If damage is found, replace the magnetic contacts.

Verify that magnetic door contacts are installed on the door and door frame. (Has the door or frame
been replaced and contacts were not installed?)

If the system was installed with a Magnetic Solutions lock, the armature plate may not be installed
properly. Rotate the armature plate 180 degrees.
Symptom 7: When a monitored transmitter approaches the door, the red LED on the ID Exit Panel turns
on and the door locks, but three seconds later the ID Exit Panel starts to beep rapidly. The lock releases
twelve or twenty-seven seconds later.
Potential causes and corrective actions :

The panel may be going into delayed egress mode because the micro-switch in the magnetic lock has
been activated. Make sure the door is completely closed and latched..

The lock may have been installed or adjusted incorrectly. Proper alignment of the lock during
installation is very important. If the lock is not aligned properly, the delayed egress switch may activate
the delayed egress.

Test the delayed egress switch with a multimeter. The switch should open and close as the switch is
depressed and released.

There may be a problem with the lock armature adjustment. Verify proper adjustment of all appropriate
hardware.
Symptom 8: When a monitored transmitter approaches the door, the red LED on the ID Exit Panel turns
on and the door locks, but delayed egress can NOT be activated.
Potential causes and corrective actions :

Verify the wiring of the delayed egress switches. Switches should be wired in parallel.

Verify that the lock is installed and adjusted properly. Improper alignment of the lock and armature
can cause this problem.

Test the delayed egress switches for proper operation. The switch should open and close as the switch
is depressed and released.

Disconnect the delayed egress switches from the panel. Apply a short on the input connection for three
seconds. The panel should respond with rapid beeping and release the lock within twelve or twenty-
seven seconds.

If the problem persists, the problem may be in the ID Exit Panel. Replace the panel. If the problem
does not go away, the problem resides within the wiring or lock(s).
Symptom 9:
When a monitored transmitter approaches the door, the red LED on the ID Exit Panel turns
on and the door does NOT lock. (No audible alarm exists and the door has not been opened.)
Potential causes and corrective actions :

The door is not fully closed. Pull the door closed and retest.

There may be loss of lock power. Verify the lock power is plugged in to a working 110-120VAC outlet.
Verify the output power from the power supply is approximately 12VDC

Check the lock relays on the ID Exit Panel using a multimeter. The relay should be open with no
transmitter present, and closed with transmitter present.

Verify proper wiring of the lock power. Break one leg of lock power through the lock relay on the ID
Exit Panel.
SECTION 12 TROUBLESHOOTING