Secure Care KinderGUARD ID, Installation Manual, Page: 65 / 96

Doc. No.: A05280692 Rev. AE ECO: 13200 Date: 11/04/2019
65
Symptom 1:
LED’s on the ID Exit Panel are off and the system does not alarm
Potential causes and corrective actions :

Power switch on the ID Exit Panel is in the OFF position.

Improper output voltage: Verify output voltage is approximately 12 - 15VDC.

Verify that the AC outlet power supply is connected and has an output of 110-120VAC.

The problem may be in the ID Exit Panel. Replace the ID Exit Panel.
Symptom 2: The ID Exit Panel will not reset when the code is entered
Potential causes and corrective actions :

Incorrect reset code is being entered into the keypad.

Check for bent pins on the Remote Keypad.

Initialize ID Exit Panel programming and try the default reset codes.

The problem may be in the ID Exit Panel. Replace the ID Exit Panel.
Symptom 3: The ID Exit Panel has no range with transmitter(s) present. (The signal LED is NOT flashing
or solid with no transmitter in range.)
Potential causes and corrective actions :

Verify that the transmitter in use is not expired or damaged.

Verify that the same transmitter works at another exit location.

Verify that the faceplate of the ID Exit Panel is not damaged.

The range setting may not be adjusted properly. Adjust the range and retest. (Refer to Antenna Range
Adjustment in
Section 9 of this manual.)

The problem may be in the ID Exit Panel. Replace the ID Exit Panel.
Symptom 4: The ID Exit Panel will not alarm when a monitored transmitter goes through the door.
Potential causes and corrective actions :

Check the magnetic door contact for proper operation: Open loop when the door is open and closed
loop when the door is closed.

Verify that the transmitter in use is not expired or damaged

The range setting may not be adjusted properly. Adjust the range and retest. (Refer to Antenna Range
Adjustment in
Section 9 of this manual.)

RF interference may be affecting performance. Locate the source of the interference and remove or
filter it.

The Push Button input may be shorted. Disconnect any wires connected to the Push Button input and
retest.
Symptom 5: The ID Exit Panel has a flickering or solid yellow signal LED when no transmitter is present.
Potential causes and corrective actions :

RF interference may be affecting performance. Locate the source of the interference and remove or
filter it.

Verify that no other transmitters are within adjusted range of door location.

Verify all unapplied transmitters are stored in appropriate metal containers.

Verify that ferrites were installed. (Refer to Appendix B of this manual for proper placement of
ferrites).
SECTION 12
TROUBLESHOOTING