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Revision 2.EL950 1.3.1074C 18.6
Q: I rearranged my trays and now some selections don’t work. Display says Make Alternate Selection
.
A:
Enter the service mode, press “7” to home & count motors. The motors will now be automatically
updated.
Q:
My machine will not take in bills but accepts change ok.
A:
Several options here but the most common especially when first setting up the machine is that
there is not enough change in the changer. By looking at the display it will give you a clue as to what may
be wrong. If the display reads “Please Insert Exact Money….” that indicates there is not enough change in
the changer. Fill the coin tubes completely full. Completely full means you can’t get any more change into
the coin tube. Press the coin return button and the display should show Canceling. The display should now
show “Please Insert Money…..” without the word Exact.
Q:
My machine still will not accept bills and the display does not indicate exact change.
A:
If the validator takes in the bill partially but ejects it back out, that indicates that the bill may be
unacceptable or the validator needs cleaning. Check for a jammed bill behind the bill box. Follow the
validator manufacturer’s recommendation for cleaning.
Q:
My machine will accept $1 bills but not $5 bills.
A:
This situation can depend on several factors. Make sure the bill validator is set to accept $5 bills.
The amount of change being reported in the changer must accommodate the highest vending price in the
machine, so make sure the changer is full of change. If you are vending high priced items you may need to
replace the changer with a larger capacity model.
Q:
My machine will not accept the new $5 bills.
A:
Contact the bill validator manufacturer for upgrade instructions. Not accepting currency that has
been changed due to a Federal Government mandate is not covered under our manufacturer’s warranty.
Q:
My machine will vend a product, display Vend Error then give my money back or allow me take
make an alternate selection.
A:
My machine will vend a product, display Vend Error then give my money back or allow me take
make an alternate selection.
A:
This indicates there is a problem detected with the vend motor. Each vend motor has a small
micro switch inside that indicates when the motor has made one full revolution and returns back to
what is referred to as the “home position”. If this signal is not received back to the controller in a specified
amount of time the controller will indicate and error and refund the money. The problem could be in an
individual motor itself, the tray wire harness or any connection in between the tray to the control board.
If the whole tray acts this way that usually indicates that the tray harness or any connection in between
