Scientific Atlanta PowerVu D9834, User Manual

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4007520 Rev B PowerVu D9834/D9835 Satellite Receiver User’s Guide 43
Returning the Product
To return any Scientific-Atlanta product for repair or replacement, follow the steps be-
low. To be eligible for credit, a Return Material Authorization (RMA) number must ac-
company each product returned to Scientific-Atlanta. This number can only be obtained
from your local Scientific-Atlanta Customer Support Center in advance of product return.
Be sure to include this number in all correspondence.
Telephone your regional Customer Support Center or fax Scientific-Atlanta
and request a Return Material Authorization for product return.
Tag or label the product with the following information
•
Your name and full return address
•
Telephone contact number
•
RMA number
•
Sales order (if available)
•
Purchase order (if available)
•
Date the product was received
•
Brief description of problems
Repackage the product using the original carton and packing materials, if
possible. If the original packaging is not available, repackage the product
using a suitable corrugated carton (or similar shipping container). Be sure
to wrap the product in sufficient protective packaging to prevent damage to
the equipment during shipment.
Print or attach the following information on the outside of the carton or
shipping container.
•
The full shipping address
•
Your name, your business name and full return address
•
Contact telephone number
•
RMA number
Ship the product prepaid and insured to the Scientific-Atlanta Customer
Support Center (or other repair location) as directed. If you are unsure
about where to ship the product, contact your local Scientific-Atlanta Cus-
tomer Support Center, Scientific-Atlanta dealer or distributor. Note: Scien-
tific-Atlanta does not accept freight collect. Be sure to prepay all return
shipments.