Scientific Atlanta PowerVu D9834, User Manual

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38 PowerVu D9834/D9835 Satellite Receiver User’s Guide 4007520 Rev B
Problem Possible Causes What to do
operating status being
reported.
•
Check that the TV is set
to the correct channel for
receiving satellite signals
via your TV tuner/ con-
verter as set on the Au-
dio/Video Setup menu.
•
Check that your sub-
scriber services are cur-
rently authorized.
6. Program Not
Authorized
message is
displayed
•
Subscriber services
are not authorized for
the selected channel.
•
Check that your sub-
scriber services are cur-
rently authorized by dis-
playing signal status in-
formation on the Dish
Setup menu (or contact
your service provider).
7. Authorization
Key Not Re-
ceived mes-
sage is dis-
played
•
Subscriber services
are not authorized
due to authorization
key not being re-
ceived.
•
As above.
8. Blackout
message is
displayed
•
Subscriber services
are not authorized
due to local blackout
•
As above.
9. Blank (black)
screen is dis-
played after
exiting to video
from menus
•
Channel 0 displayed
after exiting to video
following changes
made to the current
receiver setup.
•
Press the CH or
CH button on your
remote control to display
virtual channels.
10. Poor reception •
Your antenna, video
and/or audio cables
may be faulty or not
properly connected.
•
Your receiver is not
properly set up to re-
ceive the satellite sig-
nal.
•
Possible station trou-
ble. The signal source
for one or more (or
all) channels is tem-
porarily affected by
technical transmis-
•
Check the connections
to and from the satellite
antenna LNB, television
antenna, and all video
and audio cables (see
Quick Setup for details).
•
A transmission problem
or a temporary solar dis-
turbance may be caus-
ing the poor reception
(contact your service
provider).
•
Check another channel
or channels to compare