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Schlumberger Reflex 72 Installation Manual Download Page 33

Troubleshooting 

Reflex 72 Reader Installation Guide

29

6

In the Install from Disk screen, type in or browse to the

 \Program 

Files\Schlumberger\Smart Card Readers\reader_name

 directory, and click 

OK

.

7

In the Select a Device Driver window, select the new device driver from the 
list, and click 

Next

. 

You might see warnings that you are about to install an unsigned driver or 
that you are about to install an unsigned driver over a signed driver. Click 

Yes 

or 

Continue Anyway

.

8

Follow screen instructions to complete updating the driver. If you need 
more information about using the wizard to complete this task, refer to the 
operating system’s Help.

The smart card reader is ready to use without rebooting the system.

Summary of Contents for Reflex 72

Page 1: ...1 2 Reflex 72 Reader Installation Guide Title Page ...

Page 2: ... will find the Reader Driver License Agreement License txt in the following directory Program Files Schlumberger Smart Cards and Terminals Smart Card Readers Reflex 72 Docs The Reader Driver License Agreement is also available from the Reflex Reader Technical Support website http www reflexreaders com Support support html Your feedback about this manual is welcome Comments questions and suggestion...

Page 3: ...ned Driver Warning Messages 5 Installing on Windows NT 4 0 6 Updating on Windows NT 4 0 9 Installing on Windows 98 or Windows Me 11 Updating on Windows 98 or Windows Me 14 Installing or Updating on Windows 2000 or Windows XP 15 3 Troubleshooting 19 Index 31 Table of Contents ...

Page 4: ......

Page 5: ...Service Pack 6 Windows 2000 Service Pack 2 Windows XP Professional NOTE The Reflex 72 smart card reader has been discontinued Drivers for the Reflex 72 were last verified on the platforms listed above and are currently available from the Reflex Reader Technical Support website www reflexreaders com Support Downloads downloads html on an as is basis See the End of Life Product Announcements section...

Page 6: ...ical Specifications PC Interface RS 232 Power supply 5V from PC PS 2 port Power consumption Operating mode 40mA Idle mode 5mA Communication speed with PC 56700 bps Communication speed with card 9600 115200 bps Physical Specifications Dimensions 75 8mm x 23mm x 68mm 2 98 x 0 91 x 2 67 Color Grey Other features Live card insertion removal support PPS support Certifications and Standards Compliance M...

Page 7: ...yboard Installation Notes The table presents the following information about installing the Reflex 72 smart card reader on each supported operating system Overview of the installation sequence on each operating system For detailed instructions see the sections that follow Summary of each operating system s Plug and Play or hot pluggable capability Summary of the expected behavior of the Reflex 72 ...

Page 8: ...all the Reflex 72 smart card reader software the installation program also automatically installs the Microsoft Smart Card Base Components if they are not already installed connect the reader and reboot Plug and Play compliant Operating system detects Reflex 72 smart card reader at connect disconnect Smart Card Resource Manager detects Reflex 72 smart card reader at boot time mid session connect d...

Page 9: ...se Depending on driver signing options established by local system security policy Control Panel System Properties Hardware Driver Signing driver installation on Windows 2000 Windows XP and Windows Server 2003 might either silently allow display a warning message or block the installation of unsigned drivers If a warning message is displayed click Yes or Continue Anyway to complete the driver inst...

Page 10: ...an older NT 4 0 desktop computer we recommend that you power down the computer before you connect the Reflex 72 smart card reader This step is necessary if the computer s motherboard and Basic Input Output System BIOS are not compliant with Advanced Configuration and Power Interface ACPI specifications If you disconnect a peripheral such as the mouse or keyboard to add the Reflex 72 smart card rea...

Page 11: ...in the keyboard or mouse onto the reader s PS 2 connector 4 If you disconnected the keyboard or mouse PS 2 jack insert the disconnected PS 2 jack into the reader s female PS 2 connector shown on the right in the following illustration Reader Cables and Connectors Use the plug s guidepost to help you position the connector correctly If you break off the guidepost and insert the plug improperly you ...

Page 12: ...quire you to reboot your computer If you connect the Reflex 72 smart card reader in mid session the Smart Card Resource Manager is unaware of the change until you reboot If you reconnect the Reflex 72 smart card reader after removing it the Reflex 72 smart card reader does not function until you reboot At this point you are ready to start using the Reflex 72 smart card reader You can test the read...

Page 13: ...der software reboot the computer If your computer previously used a Reflex 72 smart card reader driver with a different name from the new driver the registry entry for the earlier driver is not overwritten when the new driver is installed In this case you might see the following warning message each time you restart your computer At least one service or driver failed during system startup Use Even...

Page 14: ...ex 72 smart card reader driver Open the old reg file in a text editor to identify which entries must be removed If you need more information about editing the registry to complete this task refer to the operating system s Help Using the Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system ...

Page 15: ...e See the package s Install Notes for installation instructions Step 2 Connect the Reflex 72 smart card reader 1 Attach the Reflex 72 smart card reader s serial plug to a COM port on the computer The Reflex 72 smart card reader communicates with the computer through the COM port 2 Insert the Reflex 72 smart card reader s PS 2 jack into a connector on the computer If the computer does not have an o...

Page 16: ... scan for Plug and Play compliant hardware Displayed messages report that the system has found the new hardware and has located and installed the software for it Use the plug s guidepost to help you position the connector correctly If you break off the guidepost and insert the plug improperly you will disable your computer serial plug Attach to a computer COM PS 2 jack Attach to a computer PS 2 co...

Page 17: ...ware of the change until you reboot If you reconnect the Reflex 72 smart card reader after removing it the Reflex 72 smart card reader does not function until you reboot If you remove the Reflex 72 smart card reader without first stopping the device these errors display Reader removal monitor error retry threshold reached The parameter is incorrect Reader monitor Schlumberger Reflex 72 0 received ...

Page 18: ... Device Driver wizard Use the operating system s Update Device Driver wizard to point the operating system to the new driver 1 To start the Device Manager select Start Settings Control Panel Double click System and then click the Device Manager tab 2 In the Device Manager expand the SmartCardReader device type and then double click the name of the device to open its Properties 3 In the device s Pr...

Page 19: ...Attach the Reflex 72 smart card reader s serial plug to a COM port on the computer The Reflex 72 smart card reader communicates with the computer through this port 2 Insert the Reflex 72 smart card reader s PS 2 jack into a PS 2 connector on the computer If the computer does not have an open connector you can use one that the keyboard or mouse currently uses and daisy chain the keyboard or mouse o...

Page 20: ...com Support Downloads downloads html to download the Reflex 72 driver package for Win 2000 or Win XP See the package s Install Notes for installation instructions Note that the Microsoft Smart Card Base Components are pre installed on Windows 2000 and Windows XP computers do not reinstall the Microsoft Smart Card Base Components serial plug Attach to a computer COM port PS 2 jack Attach to a compu...

Page 21: ...tem has found the new hardware and has located and installed the software for it NOTE On Windows 2000 and Windows XP systems the operating system sometimes automatically configures the Reflex 72 to use a different driver from the one you have installed See the Troubleshooting chapter for information about checking the driver version and manually updating the driver if necessary The Reflex 72 smart...

Page 22: ......

Page 23: ...com Support support html The reader power light is not on Cause Description The Reflex 72 smart card reader power light is illuminated only during I O activity between the reader and the card The reader is not getting power to operate Cause Description The Reflex 72 smart card reader s PS 2 jack is not connected to a PS 2 connector Solution Make sure the Reflex 72 smart card reader s PS 2 jack is ...

Page 24: ... recommends that you connect the Reflex 72 smart card reader to COM1 if possible Cause Description A nonstandard device is using one of the COM ports and interfering with detection of the reader By default the system attempts to poll all four standard COM ports at boot time in order to detect the Reflex 72 smart card reader If a nonstandard device uses one of the polled COM ports the device can ca...

Page 25: ...ith one bit assigned to each COM port COM1 occupies the Least Significant Bit or LSB To specify a bit mask that disables polling for one of the COM ports assign a setting of 0 off to its bit position convert the resulting binary value to a hexadecimal or decimal value and enter that value in the Value data box The following table shows some examples of COMMask settings NOTE SchlumbergerSema recomm...

Page 26: ...enabled For information about your BIOS control system refer to the documentation for your system Verifying the COM Port Status on Windows NT 4 0 systems To see if a particular COM port is possibly disabled on a Windows NT 4 0 system select Start Settings Control Panel and then double click Ports to display the Ports list Verify that the COM port appears in the Ports list Verifying the COM Port St...

Page 27: ...t setting in the system BIOS Solution Check to make sure your system does not have any IRQ conflicts and check the serial port settings such as Address value If your serial port hardware uses address values other than the values that Windows NT detects change the base I O address Unique IRQ numbers for multiple COM ports To use multiple COM ports simultaneously assign a unique IRQ number to each C...

Page 28: ...COM port Solution First verify that the COM port is functional as described on page 23 and enabled in the BIOS setup as described on page 22 If neither of these is the problem change the infrared port s resource settings or disable the infrared port Make sure the infrared port is set to use a different COM port than the reader For more information about changing infrared port settings see the docu...

Page 29: ...or code The device does not recognize the command If one or both of these messages appear the reader will not function again in the current Windows session even if you reconnect it Solution To make the Reflex 72 smart card reader functional reconnect it and reboot the system The Smart Card Resource Manager detects the Reflex 72 smart card reader only at boot time on Windows 98 and Windows Me compu...

Page 30: ...ing the system conducts at boot time is confusing the other nonstandard device and causing it to stop working Polling a nonstandard device s COM port can also potentially prevent the reader from working By default the system attempts to poll all the COM ports at boot time in order to detect the reader Solution Disable polling of the COM port used by the malfunctioning or interfering device Edit th...

Page 31: ...u installed On Windows XP systems at the time of release if the smart card reader is plugged in before the driver software is installed the correct driver is automatically selected by the operating system If the reader is not plugged in before the driver software is installed the operating system sometimes automatically configures the smart card reader to use a driver that is not the one that you ...

Page 32: ... an older driver you can manually update the driver using the instructions that follow Manually Updating a Driver Use the Upgrade Device Driver wizard on Windows 2000 or Hardware Update wizard on Windows XP to update the smart card reader driver 1 To start the Device Manager on Windows 2000 select Start Settings Control Panel Double click System click the Hardware tab and then click the Device Man...

Page 33: ...vice driver from the list and click Next You might see warnings that you are about to install an unsigned driver or that you are about to install an unsigned driver over a signed driver Click Yes or Continue Anyway 8 Follow screen instructions to complete updating the driver If you need more information about using the wizard to complete this task refer to the operating system s Help The smart car...

Page 34: ......

Page 35: ...on Windows 2000 Windows XP 15 on Windows 98 Windows Me 11 on Windows NT 4 0 6 summary 4 introduction 1 2 O operating system requirements 1 P physical specifications 2 Plug and Play capability 4 power light behavior 4 R regulatory approvals 2 requirements operating system 1 other system 1 S smart cards supported 2 specifications electrical 2 Index ...

Page 36: ... 2 system requirements 1 T troubleshooting 19 29 U update driver manually 28 on Windows 2000 Windows XP 15 on Windows 98 Windows Me 14 on Windows NT 4 0 9 W Windows 2000 Windows XP installation 15 update 15 Windows 98 Windows Me installation 11 update 14 Windows NT 4 0 installation 6 update 9 ...

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