Schlumberger Reflex 72, Installation Manual, Page: 29 / 36

Troubleshooting
Reflex 72 Reader Installation Guide
25
Solution: Uninstall the Reflex 72 smart card reader hardware on your
Windows 2000 or Windows XP system, and then install it again correctly. For
information about uninstalling hardware, see the documentation for your
system.
An error message says the removal monitor error retry threshold has been reached
Cause Description:
The Reflex 72 smart card reader was disconnected in the
middle of a session on a Windows 98 or Windows Me system. The Smart Card
Resource Manager service responds with the following error:
Reader removal monitor error retry threshold reached. The
specified network resource or device is no longer available.
If you click
OK
to close the message box, the following message might display:
Reader monitor ‘Schlumberger Reflex 72 0’ received uncaught
error code: The device does not recognize the command.
If one or both of these messages appear, the reader will not function again in
the current Windows session, even if you reconnect it.
Solution:
To make the Reflex 72 smart card reader functional, reconnect it
and reboot the system. The Smart Card Resource Manager detects the Reflex
72 smart card reader only at boot-time on Windows 98 and Windows Me
computers.
If you do not need to use the Reflex 72 smart card reader again in the current
Windows session, close the message boxes and continue the session.
Cause Description:
The system reinitialized the Reflex 72 smart card reader’s
device driver when you clicked the Refresh button in the Device Manager tab
of the System Properties window on a Windows 98 or Windows Me computer.
The reinitialization interrupted the Smart Card Resource Manager service, and
the Reflex 72 smart card reader stopped working.
Reader disconnection (Windows 98 and Windows Me systems)
Device driver reinitialization (Windows 98 and Windows Me systems)