Schaerer Coffee Soul Operating Instructions Manual Download Page 109

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BASCSOUL_EN
V02 | 10.2017

109

www.schaerer.com

Troubleshooting

Refilling the beans
(Centre grinder empty)

The centre bean hopper is
empty.

► Refill bean hopper.

Refilling the beans
(Right grinder empty)

The right bean hopper is
empty.

► Refill bean hopper.

Inserting ground coffee
into manual inlet

The right bean hopper is
empty.

► Open the manual inlet cover in the centre

bean hopper.

► Fill ground coffee.
► Close cover to the manual inlet.

Hot water boiler excess
temperature

The water supply has been
interrupted.

► Ext. level. Check the drinking water tank (op-

tion) or the condition of the mains water sup-
ply.

The machine has overheat-
ed.

► Disconnect the machine from the power sup-

ply and let it cool off.

The SSR is defective.

► Contact your service partner.

The Klixon has triggered.

Steam boiler excess tem-
perature

The water supply has been
interrupted.

► Ext. level. Check the drinking water tank (op-

tion) or the condition of the mains water sup-
ply.

Blockage in the steam sys-
tem

► Check and clean the beverage outlet and

steam system.

The machine has overheat-
ed.

► Disconnect the machine from the power sup-

ply and let it cool off.

The SSR is defective.

► Contact your service partner.

The Klixon has triggered.

Hot water temperature too
low
Steam boiler temperature
too low

Heating phase

► Wait for the machine to heat up completely.

Error while heating

► Disconnect the machine from the power sup-

ply.

► Connect the machine again and switch it on.

Hot water boiler heating
time out
Steam boiler heating time
out

Although the heating is
switched on, the set tempera-
ture was not reached within 5
minutes.

► Contact your service partner.

NTC hot water boiler short
NTC steam boiler short

The main board does not de-
tect a resistance. A maximum
temperature (approx. 150°C)
is measured.
Beverage dispensing is disa-
bled.

► Contact your service partner.

NTC hot water boiler open
NTC steam boiler open

The temperature sensor has
been interrupted. A minimum
temperature is measured.

► Contact your service partner.

Brewing unit excess cur-
rent

Excess current was detected
on the brewing unit motor.

► Contact your service partner.

Display message

Cause

What to do

Summary of Contents for Coffee Soul

Page 1: ...Schaerer Coffee Soul Operating instructions V02 10 2017 Schaerer Ltd P O Box 336 Translation of the original operating instructions...

Page 2: ...er 11 Steam wand option 12 Machine drip tray 13 Cooling unit drip tray 14 1 bean hopper standard 15 Cooling unit standard 16 Cooling unit operating elements 17 Milk container complete standard 10 9 8...

Page 3: ...electronic systems or trans lation of this document in another language is not permitted without the written consent of Schaerer Ltd This applies to the entire document as well as to individual excerp...

Page 4: ...5 4 Service menu overview 42 5 5 5 Service menu functional scope 43 5 6 Filling and connecting 45 5 6 1 Coffee beans 45 5 6 2 Water 46 5 6 3 Coffee machine powder Option 46 5 6 4 Best Foam milk system...

Page 5: ...Caretaker 94 8 4 2 Configuration Caretaker 95 8 4 3 Service Caretaker 96 8 4 4 Information Caretaker 97 8 5 Bookkeeper and Bookkeeper reduced profile 99 8 5 1 Configuration Bookkeeper and Bookkeeper...

Page 6: ...ible place We hope you enjoy using your new coffee machine 1 2 Signs and symbols The following signs and symbols are used in these operating instructions to point out sources of danger and special fea...

Page 7: ...points and cup warmer loca tions option In this document the danger is only indicated by this symbol The measures described for preventing this danger must be adhered to CAUTION Risk of trapping finge...

Page 8: ...touch hot machine parts Under continuous supervision this device can be used by child ren aged 8 and up and by persons with limited physical sensory or mental capabilities or a lack of experience and...

Page 9: ...and pro tected from electric shock The voltage must match the specified values on the device s serial plate Never touch energised parts Before carrying out service work always switch off the main swit...

Page 10: ...ling cleaning products Before using cleaning products read the information on the package label carefully If not available the HEALTH SAFETY DATA SHEET can be obtained from the sales partner see the c...

Page 11: ...he device if the water supply is blocked Other wise the boilers will not be refilled and the pump will run dry To prevent water damage in case of hose breakage Schaerer AG recommends routing the water...

Page 12: ...freeze dried coffee as it clogs the brewing unit If the coffee machine and or auxiliary equipment is transported at temperatures below 10 C the coffee machine and or auxiliary equipment must be store...

Page 13: ...this device can be used by children aged 8 and up and by persons with limited phys ical sensory or mental capabilities or a lack of experience and or knowledge provided they have been instructed abou...

Page 14: ...2593 7000 1 Cleaning brush 33 1521 9000 1 Cleaning brush beverage outlet 062951 Machine scope of delivery 1 Drip tray 079018 1 Drip grid 079256 1 Connector strip board cover 079032 1 Cooling unit con...

Page 15: ...grinder A second grinder to the right of the centre standard grinder makes espresso or even decaffeinated coffee beans available The Second grinder option cannot be retro fitted Bean hopper variants...

Page 16: ...er counter cooling unit UC The under counter cooling unit is placed un der the machine The cooling unit features an 8 l or 2x 4 l milk container with Centre Milk equipment The under counter cooling un...

Page 17: ...osal 079619 Device bottom grounds disposal insert The collecting vessel under the counter is not included Machine bases Height 40 mm The machine bases increase the distance from the standing surface b...

Page 18: ...hed to the waste water outlet on the building side The end of the waste water hose can be fa stened on the holder for optimal drainage External waste water drin king water tank monitored The coffee ma...

Page 19: ...rounds container capacity 60 70 coffee cakes External dimensions Width without optional accessories 330 mm Width with cooling unit 723 mm Height including bean hopper and key 761 mm Depth 600 mm Weigh...

Page 20: ...sso macchiato X Chociatto X Hot chocolate X Flat white X Cold milk X Hot milk X Hot milk foam X Cold milk foam X BestfoamTM milk foam X Hot water integrated X External hot water X Steam X Powder based...

Page 21: ...en applied A quality management system certified by Bureau DEKRA in accordance with ISO 9001 and 14001 has been used to ensure the proper adher ence to the requirements For CE conformity Machinery Dir...

Page 22: ...g Display guided cleaning programme NOTE Risk of machine damage The location where the coffee machine is set up must meet the conditions specified below If they are not satisfied the coffee machine ma...

Page 23: ...nd fault circuit interrupter with 30 mA nominal error current EN 61008 Type B residual current circuit breakers ensure response even in the event of smooth DC residual currents This results in a high...

Page 24: ...0 Hz 3000 3600 W 16 A 3 x 1 5 mm 1L N PE 220 240 V CA 50 60 Hz 6000 7000 W 30 A 3 x 4 mm 2L PE 200 220 V CA 50 60 Hz 2600 3200 W 15 A 3 x 1 5 mm 2L PE 200 220 V CA 50 60 Hz 4700 5800 W 25 A 3 x 2 5 mm...

Page 25: ...onnection SCSoul up to 16 A 2600 W 3600 W Option From 16 A 4700 W 6400 W Water inlet temperature Minimum 10 C Maximum 30 C Read the Setting up the coffee machine and Power supply chapters carefully be...

Page 26: ...h on the upstream main switch Machine interfaces A When the machine is switched on for the first time display guided adjustment of the machine configuration follows automatically For better access pos...

Page 27: ...our service partner The following connections are required Mains connection Control cable connection Connect to the mains with an apparatus cable plug coupling The connection the cooling unit control...

Page 28: ...sing area of the steam wand Never reach under the steam wand when dispensing steam CAUTION Hot surface A dangerous situation that may result in burn injuries This danger arises at the dispensing point...

Page 29: ...elements 5 2 1 Exterior machine operating elements See also Operation Open user panel A Touch screen user interface B Closing device for unlocking mechanism user panel C Manual beverage outlet slides...

Page 30: ...let is integrated in the manual inlet A Centre bean hopper 1200 g B Bean hopper cover locking mechanism C Cleaning tablet inlet D Manual inlet for ground coffee The machine can optionally be equipped...

Page 31: ...button preconfigured dispensing in sec D Steam wand Powersteam standard The following operating elements listed are available behind the user panel Standard operating elements and components A Handle...

Page 32: ...removed from the machine The central locking mechanism unlocks the bean hoppers and powder container Open the user panel Swivel the green central locking mechanism handle 1 from the machine forwards F...

Page 33: ...water supply is open the external drinking water tank option is filled with fresh water The waste water outlet standard has been correctly laid the waste water tank option is connected The bean hopper...

Page 34: ...s and the machine begins to heat up The machine is ready for use as soon as the required temperature is reached Close the user panel See also Operation User panel Open or close user panel When the mac...

Page 35: ...on or reduce using the setting button D Button C saves the setting Close the door A detailed description of the side cooling unit can be found in the supplied installation operating and maintenance ha...

Page 36: ...creen 5 5 1 Overview of user interfaces Direct beverage selection from tab Beverage selection with groups Beverage selection from group A maximum of 4 tabs can be configured with 8 beverages each max...

Page 37: ...red by a service technician Groups Configured beverages can be provided in 4 menu cards The configured menu cards can also be displayed in the user interface with max 4 groups with max 8 beverages eac...

Page 38: ...d beverages two grinders are needed one of which is filled with decaffeinated beans Option 1 With centre grinder Select the Without caffeine field All beverages which are configured with decaffeinated...

Page 39: ...firms displayed action requests Starting dispensing The Start dispensing field is displayed during beverage selection Select the Start dispensing field The beverage is dispensed Cancel The Cancel fiel...

Page 40: ...ol Description See Programming e g Caretaker profile for a detailed overview and description of the profiles All log in functions can be found in the service menu The service menu can be protected wit...

Page 41: ...tivating unprotected profile Select desired unprotected profile A e g Caretaker The service menu is displayed with the Caretaker profile Option 2 Activating protected profile Activate protected profil...

Page 42: ...g messages in the service menu Orange B Informs about pending information in the service menu Red C Provides information on pending error messages or action requests in the service menu Press the Serv...

Page 43: ...Maintenance field Acknowledge the maintenance The acknowledged maintenance process is indicated with the date and a green smiley In general a red smiley indicates that maintenance is pending A green s...

Page 44: ...Log out field The window for selecting a profile appears See Operation Touch main window Log in and log out for a detailed description Select the Start rinsing field Hot rinsing starts Cancelling is...

Page 45: ...ing and is inactive When refilling take special care that the filling level is selected so that the maximum content does not touch the container cover WARNING Danger of injury from the rotating grindi...

Page 46: ...over back on the bean hopper and lock The bean hopper s is are filled and locked Coffee beans do not touch the cover NOTE The machine can suffer damage if the water pump runs dry Before switching on t...

Page 47: ...perating elements on the machine Interior machine operating elements to unlock the powder container Open the side cooling unit door Remove the milk hose adapter A from the milk container cover Pull ou...

Page 48: ...ad to health problems Cleaning must be done after installation commissioning or recommissioning Run the display guided cleaning programme before dispensing the first beverage See Cleaning Daily machin...

Page 49: ...r dispensing double beverages The positioning aid can be clicked into the cup platform Click positioning aid into the cup platform The centre positioning aid for individual beverages is aligned to the...

Page 50: ...Scope of delivery under General accessories Cup positioning aid The type of beverage dispensing can be configured by the service technician Beverages are selected either di rectly from a tab or direct...

Page 51: ...the desired tab in the user interface Tab A B C or D is shown with max 8 beverages see figure below Select the desired group in the Group selection user interface 1 Group A B C or D contains max 8 bev...

Page 52: ...ption if configured H 1 9 number of beverages dispensed J Small medium or large Select Produce now field Instruction for cup glass positioning appears Position cup s or glass es on the cup platform as...

Page 53: ...ion e g small medium or large Start dispensing An instruction to add ground coffee appears Open the cover A of the manual inlet Use the measuring spoon B see scope of deliv ery to pour 1 portion of gr...

Page 54: ...spensing is done according to the steam duration configura tion See also Operation Dispensing beverage Cup positioning aid Press the X field The current selection is cancelled Select the Cancel field...

Page 55: ...lowered Up to max 9 beverages can be set Beverages are dispensed in the order en tered Press the Warm rinsing field The system is rinsed with hot water and prewarmed Place a cup under the beverage ou...

Page 56: ...edit information during beverage selection A On the user interface for beverage selection B During the selection of beverage options C During payment instructions D Cancelling beverage selection Selec...

Page 57: ...r reading in If the beverage has already been paid for there is no way to cancel beverage dispensing Any beverage order can be cancelled with the X field before payment is made NOTE High temperatures...

Page 58: ...nter grounds container Position the under counter grounds container under the machine grounds disposal Insert the integrated grounds container until it snaps into place The machine is ready for use Th...

Page 59: ...chine is ready for beverage dispensing Fit the grounds container back into the machine CAUTION Improper transporting of the coffee machine can result in injuries Observe the general regulations for he...

Page 60: ...subzero temperatures the boiler must be drained beforehand Contact your service partner Select the Switch off field B in the Service menu The machine is switched off The display does not show anything...

Page 61: ...7 5 X Cooling unit interior 6 7 6 X Clean touch screen 6 7 7 X X O Steam wand 6 7 8 X O Rinse external drinking water tank 6 7 9 X O Rinse external waste water tank 6 7 10 X X Clean the bean hoppers...

Page 62: ...ect the Settings field in the service menu PIN protection The service menu appears Select the System Cleaning Cleaning plan menu The coffee and milk system is cleaned daily at the set time and cannot...

Page 63: ...roducts may damage the machine Use only cleaning products for daily and weekly cleaning that are rec ommended by Schaerer AG Information Application Coffee system cleaning Purpose of cleaning Removal...

Page 64: ...ter several times Clean the cover of the drinking water tank thoroughly with fresh water Fill the drinking water tank with fresh water Lead the water hose through the cover and back into the tank Clos...

Page 65: ...be pointed into the drip tray before cleaning starts The Steam boiler rinsing function can be set in the cleaning plan by the service technician WARNING Cleaning products can lead to poisoning Contam...

Page 66: ...enter the configured PIN Authorization is granted The Cleaning field is now active Press the Start cleaning field B see figure below The cleaning programme starts in a new window Guidance is provided...

Page 67: ...l it snaps into place Instruction clean lower beverage outlet 4 Release the lower beverage outlet by pushing in and down at the same time Clean the lower beverage outlet with a brush under warm runnin...

Page 68: ...ooling unit Attach the milk hose adapter to the cover of the cleaning container 7b Place a Milkpure cleaning tablet in the cleaning container Confirm that the cleaning container has been inserted and...

Page 69: ...onfirm removal of the cleaning container with the field Instruction milk system ON OFF 13 A Deactivates the milk system and switches off the machine after the cleaning programme B Activates the milk s...

Page 70: ...lead to damage Never clean the grounds container in the dishwasher Push the beverage outlet up Pull the grounds container out of the machine Thoroughly clean the grounds container with water and a ho...

Page 71: ...outlet B is not plugged while doing so Place the drip grid back in the drip tray and check that it is correctly positioned Check that the positioning grid C is positioned correctly regarding the bever...

Page 72: ...handbook of the side cooling unit CAUTION Unsupervised beverage dispensing can cause scalding during cleaning Deactivate the touch screen in the service menu before cleaning Switch off the machine bef...

Page 73: ...es to remove milk remains from the steam wand Wipe the milk remains off the steam wand using a clean moist cloth WARNING Cleaning products in the drinking water tank can lead to poisoning Never fill c...

Page 74: ...al times Thoroughly clean the cover of the external waste water tank with fresh wa ter Dry with a clean cloth CAUTION Rotating grinding gauges in the grinder are an injury hazard Never reach into the...

Page 75: ...clean using a soft cloth Wipe the cover and container dry with a clean cloth Reattach the bean hopper Latch bean hopper using the central locking mechanism CAUTION Scalding danger due to hot fluids On...

Page 76: ...ing on the front side Unlock the user panel and slide it upwards Switch on the machine Lightly lift the user panel and push downwards until it snaps into place The machine is ready for use again CAUTI...

Page 77: ...the machine Turn the spindle of the brewing unit all the way anti clockwise using the multi tool The scraper D is in the scraper position Remove ground coffee residues with a cleaning brush see scope...

Page 78: ...n the machine Interior machine operating elements to unlock the bean hoppers Pull the powder container out of the machine Empty the remaining choco or topping powder Overview of spare parts and tools...

Page 79: ...d axle guidance Disassemble the upper toothed wheel by removing the two screws D size 2 and axle guidance Release powder scoop E from toothed wheel C Thoroughly clean the powder container and individu...

Page 80: ...Side or under machine cooling unit for a detailed description on switching on off A detailed description of the side cooling unit can be found in the supplied installation operating and maintenance ha...

Page 81: ...r every time before filling and after you have finished dispensing beverages for the day Never pour cleaning products into the milk container Never pour cleaning products into the drinking water tank...

Page 82: ...soning Do not remove the decalcification cartridge during the descaling pro cess Wait for the instruction in the display Keep children away from the decalcification cartridges Do not touch the descali...

Page 83: ...rain within 30 sec Preparation for descaling Have the following items ready before descaling the machine 1x Schaerer SCSoul decalcification cartridge 1x Schaerer cleaning container 1 l blue 1x Schaere...

Page 84: ...sts E Step sequences 1 14 during the cleaning programme F field opens window with addi tional information The pending descaling process is displayed in the service menu with a red smiley Press the Ser...

Page 85: ...ve the grounds container from the machine then empty and clean it Instruction insert cartridge 4 Open the left front cover A Remove the green end cap by turning it to the left B Position the freshly u...

Page 86: ...e field for the next step Instruction read safety notes in the operating instructions 9a Read and observe the following safety notes CAUTION Danger of skin irritation and serious eye irritation Acid e...

Page 87: ...The descaling process ends after ca 85 min 10 A The machine starts to cool down blue B Descaling yellow is active C Rinsing green is active The descaling process can be interrupted with the II field...

Page 88: ...t step Restarting the machine 15a The descaling programme closes Restarting the machine Ready for use the user interface appears The last executed descaling process is shown in the service menu under...

Page 89: ...to be operated nor mally Notify your service partner that maintenance is due 7 3 1 Service routine The due date of a service routine depends on the number of cycles number of beverages dispensed or t...

Page 90: ...e profiles and functions are subsequently described in this chapter Symbol Description The Service menu operating field at the lower left of the user interface opens the Service menu The Settings oper...

Page 91: ...n Main window touch screen Service menu functional scope The Back field takes you back to the beverage dispensing user interface Confirming Next Start or selection list in the parameter Opens a select...

Page 92: ...the menu cards Keyboard for text or number entry in the entry field Touching this field opens the control dial Option 1 Setting with control dial Set the desired value by turning the dial up and down...

Page 93: ...t next to the On Off button The caretaker is the first person to contact in the event of technical problems He or she possesses solid tech nical knowledge and works regularly with the coffee machine T...

Page 94: ...emptied grounds contain er The counter is reset to 0 after 5 sec for example 0 30 Current grounds conta iner counter Information on the brewing cycles executed since the last time the grounds contain...

Page 95: ...escription Setting range Notes Main language Changing the display language Open selection menu using the field The options menu appears Select the desired language All provided languages Time Date Tim...

Page 96: ...rin ding weight entry Backup database menu item Display text Description Setting range Notes Backing up database The current status of the settings can be sa ved on a USB memory stick with this functi...

Page 97: ...main menu Showing versions menu item Display text Description Setting range Notes Showing versions The following information can be obtained here Touch panel software version Power section software ve...

Page 98: ...the right column for the respective beverage One beverage counter is reset to 0 To clear all counters B The large X field at the top of the window deletes all listed beverage counters All beverage co...

Page 99: ...nge Notes Water tank statistics The following information is listed Date Water hardness The bookkeeper has limited access to service functions In the Bookkeeper profile the following functions are ava...

Page 100: ...ontains 2 beverage fields for the optionally availab le Hot water and Steam external bevera ge buttons 5 levels for 4 menu cards and 2 external beverage but tons The optionally available external beve...

Page 101: ...All beverages added on the menu card are li sted Beverage statistics menu item Display text Description Setting range Notes The restaurant manager has limited access to service functions In the Resta...

Page 102: ...rage fields for the optionally availab le Hot water and Steam external bevera ge buttons 5 levels for 4 menu cards and 2 external beverage but tons The optionally available external beverage but tons...

Page 103: ...play text Description Setting range Notes Beverage statistics Overview of beverage counters The beverage counters can be deleted indi vidually or all together To clear individual counters A Select the...

Page 104: ...le in the Service menu in the Quality manager profile Starting rinsing Touch screen cleaning Switching the milk system on off Switching on quick info Switching off The following main menus are contain...

Page 105: ...Display text Description Setting range Notes Cleaning statistics The following information is listed Date Profile System Event Executed cancelled or reset cleaning proces ses are shown in the Event co...

Page 106: ...ge fields for the optionally availab le Hot water and Steam external bevera ge buttons 5 levels for 4 menu cards and 2 external beverage but tons The optionally available external beverage but tons co...

Page 107: ...field The Smart info window opens Carry out the measures described The Service menu operating field without colour marking provides information on when the machine is completely ready for use The Ser...

Page 108: ...Closing user panel The user panel is open or was not completely closed Push the user panel downwards until it snaps into place Filling external drinking water option The filling level of the external...

Page 109: ...em Check and clean the beverage outlet and steam system The machine has overheat ed Disconnect the machine from the power sup ply and let it cool off The SSR is defective Contact your service partner...

Page 110: ...lockage somewhere in the water sys tem Check the level of the drinking water tank or the condition of the mains water supply Check the internal or external drinking water tank saturation of the filter...

Page 111: ...ether the machine is switched on If the fault persists Contact your service partner No milk The milk container is empty The milk system is clogged The milk system was incorrectly disabled Check whethe...

Page 112: ...abel If your country does not have this type of institution please see the following table WARNING Danger of poisoning from ingesting cleaning products Please adhere to the following points Store clea...

Page 113: ...8 9 fKH Maximum chlorine content of 50 mg per litre pH value between 6 5 and 7 pH neutral For machines with drinking water tank internal external Fill the drinking water tank with fresh water daily Ri...

Page 114: ...e diately after filling Store milk in a cool dry max 7 C and dark place Store milk separately from cleaning products Use the oldest products first first in first out Use before the expiry date Always...

Page 115: ...he following causes Improper use of the device Improper mounting commissioning operation cleaning and maintenance of the device and the associated op tional devices Failure to observe maintenance inte...

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