Troubleshooting
BASCSOUL_EN
V02 | 10.2017
108
9.2
Faults with display message
The most important fault messages are described below. Contact your service partner if the fault persists after all of
the troubleshooting measures have been tried.
Code
Display message
Cause
What to do
Milk nearly empty
(Refill milk)
The container for fresh milk is
virtually empty.
► Fill the container for the fresh milk at the next
opportunity.
Milk empty
(Refill milk)
The container for the fresh
milk is empty.
► Remove the container for the fresh milk.
► Thoroughly clean the container.
► Fill the container with fresh milk pre-cooled
at ±5°C and insert it back into the machine.
Grounds container full
The grounds container con-
tains ca. 60 – 70 "coffee
cakes".
► Empty the grounds container.
► Rinse out the grounds container and wipe it
dry.
► Reinsert the grounds container.
Grounds container nearly
full
The grounds container will
soon contain ca. 60 – 70 "cof-
fee cakes".
► Empty the grounds container at the next op-
portunity.
Installing the grounds con-
tainer
The grounds container is
missing.
The grounds container was
not completely inserted into
the machine.
► Correctly insert the grounds container into
the machine.
Closing user panel
The user panel is open or was
not completely closed.
► Push the user panel downwards until it
snaps into place.
Filling external drinking
water (option)
The filling level of the external
drinking water tank (option) is
too low.
► Remove the level monitoring from the drink-
ing water tank.
► Rinse and fill the drinking water tank with
fresh water.
► Reinsert the level monitoring.
External drinking water
nearly empty (option)
The filling level of the external
drinking water tank (option) is
too low.
► Fill the drinking water tank at the next oppor-
tunity.
Emptying waste water
tank (option)
The filling quantity of the ex-
ternal waste water tank has
been reached.
► Remove the level monitoring from the waste
water tank.
► Drain the waste water tank.
► Rinse waste water tank.
► Reinsert the level monitoring.
Centre grinder (standard)
Right grinder (option)
Overloaded or blocked
An excessively high current
value (>8 A) has been meas-
ured over a defined period.
The machine attempts to start
grinding 5 times, after which
the following message ap-
pears: "Left/right grinder
overloaded".
If another beverage is re-
quested in this state and the
problems remain, the mes-
sage changes to "Centre or
right grinder/blocked". Bever-
age dispensing is disabled.
► Switch off the machine.
► Check the grinder for blockages and remove
any foreign bodies.
► Restart the machine.
► If the fault appears again, contact your ser-
vice partner.
