RTC
®
4 PC Interface Board
Rev. 1.3 e
11 Troubleshooting
128
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11 Troubleshooting
If the problems persist, please contact SCANLAB.
Problem
Remedy
PC does not boot
Switch off the PC and check the following:
• Check if the RTC
®
4 board is correctly seated in the PCI slot.
Please refer to the instructions in your PC manual.
• Check for metal parts that may have fallen into the PC housing during
installation of the RTC
®
4.
• Check for loose cables or connectors
RTC
®
4 does not respond
• Check the software driver installation. See
• Was the software driver mistakenly installed
after
the RTC
®
4 board
was installed (driver installation should
precede
board installation)?
• Check the DLL import declarations in your application software.
See
chapter 9.2 "DLL Calling Convention", page 62
Application software fails
• Check the software driver installation. See
• Check the RTC
®
4 initialization in the application software.
• Check the DLL import declarations in your application software.
See
chapter 9.2 "DLL Calling Convention", page 62
Scan head control fails
• Check if the scan head is properly connected to the RTC
®
4 via the
data cable. Make sure to follow the specifications for the data cable.
See section
• Check the power supply of the scan head. Please refer to your scan
head operating manual.
• Check your application software.
Laser control fails
• Check the interface between the RTC
®
4 and the laser.
Irregular marking results
• Check the laser and scanner delays.
See
"Notes On Optimizing The Delays", page 24
Laser doesn’t switch off during
jump commands
• Check the laser and scanner delays. See
.