User Manual
London – United Kingdom
www.saten.co.uk
UAE – Dubai
Fourth Floor, 30-31 Furnival Street
JAFZA - Al Aweer
Post code: EC4A 1JQ
TEL: +97143205447
TEL: +448456769185
FAX: +97143205448
FAQ
• Why does my DVR make a beeping sound after booting?
There are a few reasons for the warning beep your DVR makes after booting.
1.
There is no HDD present in the DVR.
2.
The HDD has not been initialized.
3.
The HDD is defective.
If you wish to use your DVR without any HDDs, you may disable this warning beep in the Exception
Settings menu (See
Setting Exception
).
• Why does the DVR seem unresponsive when operating with the IR remote control?
If your DVR seem unresponsive when using the IR remote and you have read through the section
Using the IR Remote Control
, please check:
1.
Check that the batteries are installed correctly in the remote, making sure that the polarities of the
batteries are not reversed.
2.
Make sure the batteries are fresh and are not out of power.
3.
Make sure the remote has not been tampered with.
4.
Check around and make sure there are no fluorescent lamps in use.
• Why does the PTZ seem unresponsive?
If the PTZ seem unresponsive, please check:
1.
Check that the RS-485 cable is properly connected.
2.
Check that the dome decoder type is correct.
3.
Check that the dome decoder speed configuration is correct.
4.
Check that the dome decoder address bit configuration is correct.
5.
Check to make sure that the main board RS-485 interface is not broken.
• Why is there no video recorded after setting the motion detection?
If there are no recorded video after setting the motion detection, please check:
1.
Check that the recording schedule is setup correctly by following the steps listed in
Scheduling a
Recording
.
2.
Check that the motion detection area is configured correctly (See
Setting Up Motion Detection
).
3.
Make sure that channels are being triggered for motion detection (See
Setting Up Motion
Detection
).
• Why doesn’t the DVR detect my USB export device for exporting recorded files?
There’s a chance that the DVR and your USB device is not compatible. Please refer to our company’s
website to view a list of compatible devices.
