voice prompts for the Telecommunications Industry. If their only experience is Music on Hold, that may not be
sufficient.
Studios typically have libraries full of samples that they can give you to try. Take one or two and run the con-
versions described below and create a test application on SVM 400. Write the application so you can hear the
samples in context with other SVM 400 prompts. This should tell you whether the studio is capable of provid-
ing the adequate quality for their customer(s).
Requirements
The studio will need a separate file for every custom prompt recorded. The file will be a {name}.VOX, where
the {name} of the file can only be 8 alpha/numeric characters, because SVM 400 has a DOS based operating
system. For this conversion, it doesn't matter what media or format the studio chooses to record the prompts.
However, the studio must save the file(s) in an 8Khz 32Kbs Dialogic ADPCM 'VOX' file format.
Converting to SVM Prompt Format
To convert the 'VOX' file to a SVM 400 prompt, the utility BUILDPMT.EXE is provided on all SVM 400 installa-
tions. The installation program will place BUILDPMT in the DTA directory. You will need to copy that file to the
location where you will perform the conversion. The syntax for BUILDPMT.EXE is as follows:
BUILDPMT /Dname [/Tname] [/I] [/Eflags] /Vname[;name[;name...]]
[name] is the name of a file on disk
[flags] are for setting certain playback attributes and should not be used
Command Line Switches
/D - specifies the destination file name of the converted prompt
/T - specifies an optional text file name for embedding text in a prompt
/I - indicates that the prompt being built should be an indexed prompt
/V - specifies the name of the voice file of the original file
/E - specifies the encoding algorithm to use (8 KHz or 6 KHz, ADPCM, mu-Law, A-Law, etc.)
Because SVM 400 reserves prompt numbers 0000 through 0999 for itself, we suggest you add an easily
remembered number (1000) to the number of your custom prompt. That way, the converted prompt will be fully
editable under SVM 400 and won't conflict with any of the provided system prompts.
Example
To convert studio recording "Hello.VOX" to a SVM 400 custom prompt 2000.PMT, first go into the PMT directory
[C:> cd \pmt ]and create a sub directory called STUDIO [C:\PMT> md studio ]. Change directory to STUDIO
[C:\PMT> cd studio] and copy BUILDPMT.EXE to that directory [C:\PMT\STUDIO> copy c:\dta\buildpmt.exe ].
Assuming Hello.VOX is on a floppy, copy that file to the Studio directory as well [C:\PMT\STUDIO> copy
a:hello.vox ]
To convert the studio recording to a SVM 400 Prompt type the following:
BUILDPMT /D2000.PMT /VHELLO.VOX /E200
This will create a new file (2000.PMT) which will be compatible with SVM 400 using the Dialogic 8KHz ADPCM
algorithm, and leave the original studio VOX file (hello.VOX) unchanged.
After you have run BUILDPMT, you will need to copy 2000.PMT to the PMT directory. Once you have put SVM
400 back online, you will need to assign the new prompt to a Block in SVM 400, so that it can be played to the
caller.
In the example above, when you opened Prompt 2000.PMT in the SVM 400 Voice Studio no text would appear,
so you would have to type it in at that time. Hello.VOX (prompt 2000.PMT) says "Thank you for calling ABC
Company." You could have created an ASCI TXT file prior to running BUILDPMT and embedded the text into
the Prompt at one time.
To convert the studio recording with the embedded text, type the following:
BUILDPMT /D2000.PMT /T2000.TXT /VHELLO.VOX /E200
SVM 400 Technical Manual Page 57
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