MENU BLOCK
Description
The menu is used to speak something to the caller, collect a caller’s DTMF entry, and pass con-
trol to another block. A menu can accept entries from 1 to 10 digits in length.
The menu performs a search operation to match the caller ENTRY. For example, a menu prompt may be, “You
may dial an extension directly or for sales press 1, for service press 2.” If the caller presses 1, a pointer with an
input value of <1> directs the caller to an extension group within the phone system called “SALES.” If the
caller entered 223, the MENU may be configured to search for an extension or mailbox.
When a match is found, it transfers control to the block defined in the target name field. It can also translate val-
ues into new values before conducting the search. This is all done in the menu processor.
The menu screens consists of a personality page and a specialized form of CallDirector —called an Input
Processor— as the second page.
The Personality section determines the prompts spoken to the caller.
The Input Processor contains Input Pointers which determine the block which receives control of the call.
Program Fields
Administration Digit
This is the digit to identify a subscriber on the system. If this digit is entered followed by
a mailbox number you will be asked for a password.
Escape Digit
This is the digit to escape out of the current menu and back to the previous menu. If this is
pressed at the main menu the caller will be disconnected.
SVM 400 Technical Manual Page 44
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