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Solve problems
Help and personal needs
To save the time and expense of an unnecessary
service call, perform the simple checks in this
section before contacting a service professional.
When you switch on your phone, the
following messages may appear:
“Please insert SIM card”
• Be sure that the USIM/SIM card is correctly
installed.
“Phone lock”
• The automatic locking function has been
enabled. You must enter the phone’s password
before you can use the phone.
“PIN lock”
• You are using your phone for the first time. You
must enter the PIN supplied with the USIM/SIM
card.
• The PIN lock feature is enabled. Every time the
phone is switched on, the PIN has to be entered.
To disable this feature, use the
PIN lock
menu.
“PUK lock”
• The PIN code was entered incorrectly three times
and the USIM/SIM card is now blocked. Enter the
PUK supplied by your service provider.
“No service,” “Service unavailable,” or
“Network error” displays
• The network connection has been lost. You may
be in a weak signal area. Move and try again.
• You are trying to access an option for which you
have no subscription with your service provider.
Contact the service provider for further details.
You have entered a number but it was not
dialled
• Be sure that you have pressed [
].
• Be sure that you have accessed the right cellular
network.
• Be sure that you have not set an outgoing call
barring option.
Your correspondent cannot reach you
• Be sure that your phone is switched on. ([
]
pressed for more than one second.)
• Be sure that you have accessed the right cellular
network.
• Be sure that you have not set an incoming call
barring option.
Your correspondent cannot hear you
speaking
• Be sure that you have switched on the
microphone.
• Be sure that you are holding the phone close
enough to your mouth. The microphone is
located at the bottom of the phone.
