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Troubleshooting

9.1

9

Troubleshooting

This chapter gives helpful information for what to do if you
encounter an error.
This chapter includes:
• Clearing Document Jams
• Clearing Paper Jams
• Clearing LCD Error Messages
• Solving Other Problems
• Common Linux Problems
• Common Macintosh Problems

Clearing Document Jams

When a document jams while passing through the ADF
(Automatic Document Feeder), “[Document Jam]” appears on
the display.

Input Misfeed

1

Remove any remaining page(s) from the ADF.

2

Open the ADF cover.

3

Pull the document gently out of the ADF.

4

Close the ADF cover. Then load the removed page(s), if
any, back into the ADF.

N

OTE

: To prevent document jams, use the document glass for

thick, thin, or mixed paper-type documents.

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Summary of Contents for SCX-4321

Page 1: ......

Page 2: ...nformation included herein is subject to change without notice Samsung Electronics is not responsible for any changes direct or indirect arising from or related to use of this manual 2008 Samsung Elec...

Page 3: ...1 800 299 0013 www samsung com latin HONDURAS 800 7919267 www samsung com latin HONG KONG 3698 4698 www samsung com hk HUNGARY 06 80 SAMSUNG 726 7864 www samsung com hu INDIA 3030 8282 1800 110011 1...

Page 4: ...RINIDAD TOBAGO 1 800 SAMSUNG 726 7864 www samsung com latin TURKEY 444 77 11 www samsung com tr U A E 800 SAMSUNG 726 7864 8000 4726 www samsung com ae U K 0845 SAMSUNG 726 7864 www samsung com uk U S...

Page 5: ...ing the Date and Time Only for SCX 4521F SCX 4521FR 2 10 Changing the Clock Mode 2 10 Setting the Paper Size and Type 2 10 Setting Sounds Only for SCX 4521F SCX 4521FR 2 11 Speaker Ringer Key Sound an...

Page 6: ...Number 7 5 Confirming Transmission 7 5 Automatic Redialing 7 5 About Receiving Modes 7 6 Loading Paper for Receiving Faxes 7 6 Receiving Automatically in Fax Mode 7 6 Receiving Manually in Tel Mode 7...

Page 7: ...Document Jams 9 1 Input Misfeed 9 1 Exit Misfeed 9 2 Clearing Paper Jams 9 2 In the Tray 9 2 In the Manual Tray 9 2 In the Fuser Area or Around the Toner Cartridge 9 3 In the Paper Exit Area 9 3 Tips...

Page 8: ...ired Opening or removing covers may expose you to dangerous voltages or other risks Incorrect reassembly could cause electric shock when the unit is subsequently used 14 Unplug the machine from the te...

Page 9: ...radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception whic...

Page 10: ...ons on how to actually test the emergency number This machine may not be used on coin service or party lines This machine provides magnetic coupling to hearing aids You may safely connect this equipme...

Page 11: ...wn Live If the wires in the mains lead do not match the colors marked in your plug do the following You must connect the green and yellow wire to the pin marked by the letter E or by the safety Earth...

Page 12: ...n English British English American English Re dialling Re dialing Colour Color Emphasise Emphasize Recognise Recognize Organise Organize Authorise Authorize Cancelling Canceling Customise Customize So...

Page 13: ...access Create professional documents Print Watermarks You can customize your documents with words such as Confidential For details see Software User s Guide Print Posters The text and pictures of each...

Page 14: ...page 1 3 Front Door Output Tray Face Down Paper Input Tray Paper Output Extension Document Output Tray Toner Cartridge Manual Tray The figure above shows an SCX 4521F Rear View Line Jack Only for SCX...

Page 15: ...a pause into a fax number On Hook Dial Engages the telephone line 1 2 3 4 5 SCX 4321 Scan to Allows you to access a list of your PC software programs that an image can be scanned to You must create t...

Page 16: ...1F SCX 4521FR Using the Save Modes Setting the Dial Mode Only for SCX 4521F SCX 4521FR Unpacking 1 Remove the machine and all accessories from the packing carton Make sure that the machine has been pa...

Page 17: ...ne for example cleaning inside of the machine removing the jammed paper or installing the toner cartridge remove the paper cover from your machine NOTES Components may differ from country to country Y...

Page 18: ...underside of the toner cartridge Use the handle on the cartridge to avoid touching this area 4 Unfold the toner cartridge handle and grasp it Insert the cartridge in the machine until it snaps into pl...

Page 19: ...Do not push the paper side guide far enough to cause the materials to warp If you do not adjust the paper side guide it may cause paper jams 5 If necessary close the paper cover to keep the paper load...

Page 20: ...ied with your machine In the United Kingdom if a three wire type SHUNT wire older equipment telephone or answering machine is connected to the EXT jack on the machine the external equipment will fail...

Page 21: ...000 XP Macintosh 10 3 or Linux To the USB port on your computer To the parallel port on your computer Turning the Machine On 1 Plug one end of the supplied three pronged electrical cord into the AC so...

Page 22: ...d image in many ways using a powerful image editor and to send the image by e mail You can also open another image editor program installed in your Windows like Adobe PhotoShop from SmarThru For detai...

Page 23: ...guage that displays on the control panel follow these steps 1 Press Menu until Machine Setup appears on the top line of the display 2 Press the scroll button or until Language appears on the bottom li...

Page 24: ...example when you set up your machine you enter your name or your company s name and telephone number When you store one or two digit speed dial or group dial numbers you may also enter the correspond...

Page 25: ...er when the time and date on the display is correct 6 To return to Standby mode press Stop Clear Changing the Clock Mode You can set your machine to display the current time using either a 12 hour or...

Page 26: ...or until you hear the volume you want The display shows the current volume level 3 Press On Hook Dial to save the change and return to Standby mode NOTE You can adjust the speaker volume only when th...

Page 27: ...ry 1 Press Menu until Machine Setup appears on the top line of the display 2 Press the scroll button or until you see Dial Mode on the bottom line and press Enter 3 Press the scroll button or to selec...

Page 28: ...Weight 16 24 lb 60 to 90 g m2 bond for the tray with multi pages feeding and 16 43 lb 60 to 165 g m2 bond for the manual tray and tray with single page feeding Brightness Some papers are whiter than...

Page 29: ...for long periods of time Dust and dirt may accumulate on them resulting in spotty printing To avoid smudging caused by fingerprints handle them carefully To avoid fading do not expose printed transpa...

Page 30: ...3 Select Manual Feed for Source from the software application and then select the correct paper size and type For details see Software User s Guide 4 Operate printing 5 The display shows Add Paper Pr...

Page 31: ...u can use the document glass or the Automatic Document Feeder ADF to load an original document for copying scanning and sending a fax Using the ADF you can load up to 30 documents 20 lb 75 g m2 bond f...

Page 32: ...darkness and original type by using the control panel buttons See Setting Copy Options on page 4 3 To clear the settings use the Stop Clear button 5 If necessary you can use special copy features such...

Page 33: ...ose from the following image modes Text Use for documents containing mostly text Text Photo Use for documents with mixed text and photographs Photo Use when the originals are photographs NOTE When you...

Page 34: ...e does not work 1 Place the document to be copied on the document glass and close the cover 2 Press Menu until Copy Feature appears on the top line of the display 3 Press the scroll button or until Cl...

Page 35: ...you press the Stop Clear button or if no buttons are pressed for approximately 30 seconds the machine cancels the copy job and returns to Standby mode 8 Press Start again 2 Up or 4 Up Copying This co...

Page 36: ...u do not start copying after changing them on the control panel 1 Press Menu on the control panel until Copy Setup appears on the top line of the display 2 Press the scroll button or to display Timeou...

Page 37: ...in a print queue or print spooler such as the Printer group in Windows delete the job as follows 1 Click the Windows Start button 2 For Windows 98 NT4 0 2000 Me select Settings and then Printers For...

Page 38: ...driver for scanning images For details see Software User s Guide From the Samsung SmarThru software Launch Samsung SmarThru and open Scan To to begin scanning For details see Software User s Guide NOT...

Page 39: ...enu until Fax Setup appears on the top line of the display The first available menu item Default Change displays on the bottom line 2 Press the scroll button or until you see the desired menu item on...

Page 40: ...s outside the margin and the Auto Reduction feature is turned on the machine reduces the document to fit it onto the appropriately sized paper and discard does not occur If the Auto Reduction feature...

Page 41: ...the ADF You can insert up to 30 sheets at a time Make sure that the bottom of the document stack matches the paper size marked on the document tray 2 Adjust the document guide on the ADF to match the...

Page 42: ...supports the Super Fine resolution See the notes below Photo Documents containing shades of gray or photographs Color Documents with colors Sending a color fax is enabled only if the machine with whic...

Page 43: ...DF on page 7 3 the machine automatically begins to send For a document placed on the document glass the display asks if you want to load another page Select 1 Yes to add Otherwise select 2 No Confirmi...

Page 44: ...t faxes can only be printed on Letter A4 Legal Folio Executive or B5 sized paper For details about loading paper and setting the paper size in the tray see Loading Paper on page 2 3 and Setting the Pa...

Page 45: ...the Distinctive Ring Pattern Detection option Distinctive Ring service must be installed on your telephone line by the telephone company To set up Distinctive Ring Pattern Detection you will need anot...

Page 46: ...solution on page 7 4 If you need to change the darkness see Darkness on page 7 2 3 Enter the speed dial number For a one digit speed dial number press and hold the appropriate digit button For a two d...

Page 47: ...If you want to edit another group press Enter and repeat from step 5 Or To return to Standby mode press Stop Clear Sending a Fax Using Group Dialing Multi address Transmission You can use group dialin...

Page 48: ...ils about loading a document see Loading a Document on page 7 3 2 Adjust the document resolution to suit your fax needs see Adjusting the Document Resolution on page 7 4 If you need to change the dark...

Page 49: ...utton If you set a time earlier than the current time the document will be sent at that time on the following day 12Press Enter when the starting time displays correctly 13The document is scanned into...

Page 50: ...e of the display 4 Press the scroll button or to display Add Page on the bottom line and press Enter The display shows the last job reserved in memory 5 Press the scroll button or until you see the fa...

Page 51: ...bottom line and press Enter 4 Enter the four digit password and press Enter The mode is deactivated and the machine prints all faxes stored in memory 5 To return to Standby mode press Stop Clear Print...

Page 52: ...nt RCV Forward You can set your machine to forward incoming faxes to another fax number during a specified time period When a fax arrives at your machine it is stored in memory Then the machine dials...

Page 53: ...ed in the memory Paper Setting Restores all of the Paper Setting options to the factory default Machine Setup Resets all of your settings to the factory default Copy Setup Restores all of the Copy Set...

Page 54: ...ck the cabinet While cleaning the inside of the machine be careful not to touch the transfer roller located underneath the toner cartridge Oil from your fingers can cause print quality problems Cleani...

Page 55: ...e To get the most from the toner cartridge keep the following guidelines in mind Do not remove the toner cartridge from its package until ready for use Do not refill the toner cartridge The machine wa...

Page 56: ...eds to be replaced NOTE You can set the machine to ignore the Toner Empty message and to continue printing incoming faxes See Ignoring the Toner Empty Message Only for SCX 4521F SCX 4521FR on page 8 5...

Page 57: ...timal 1 Press Menu until Machine Setup appears on the display 2 Press the scroll button or until Ignore Toner appears on the bottom line and press Enter 3 Press the Scroll button or to select On or Of...

Page 58: ...ad You can purchase an ADF rubber pad from your Samsung dealer or the retailer where you bought your machine 1 Open the ADF cover 2 Remove the ADF rubber pad from the ADF as shown 3 Insert a new ADF r...

Page 59: ...Common Macintosh Problems Clearing Document Jams When a document jams while passing through the ADF Automatic Document Feeder Document Jam appears on the display Input Misfeed 1 Remove any remaining p...

Page 60: ...al tray page 9 2 Paper Jam 1 Open Close Door In the fuser area or around the toner cartridge page 9 3 Paper Jam 2 Check Inside In the paper exit area page 9 3 In the Tray 1 Remove the jammed paper in...

Page 61: ...ry pull the manual tray out 4 Remove the jammed paper by gently pulling it straight out 5 If necessary push the manual tray back into the machine 6 Reinstall the toner cartridge and close the front do...

Page 62: ...rint materials See Paper Specifications on page 10 3 Ensure that the recommended print side of print materials is facing up in the tray Clearing LCD Error Messages Display Meaning Suggested solutions...

Page 63: ...s Memory Full only for SCX 4521F SCX 4521FR The memory is full Delete unnecessary documents and retransmit after more memory becomes available Alternatively split the transmission into more than one o...

Page 64: ...here is not too much paper in the tray The tray can hold up to 150 sheets of paper depending on the thickness of your paper Make sure that you are using the correct type of paper See Paper Specificati...

Page 65: ...m the wrong paper source The paper source selection in the printer properties may be incorrect For many software applications the paper source selection is found under the Paper tab within the printer...

Page 66: ...he paper may not meet paper specifications for example the paper is too moist or too rough See Paper Specifications on page 10 3 If the entire page is light the print resolution setting is too low or...

Page 67: ...ality paper see Cleaning the Drum on page 8 5 Condition Suggested solutions AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Background scatter...

Page 68: ...f the printed paper is curled or paper does not feed into the machine Turn over the stack of paper in the tray Also try rotating the paper 180 in the tray Condition Suggested solutions A A AaBbCc AaBb...

Page 69: ...he numbers are stored in memory correctly Print a Phonebook list referring to Phonebook List on page 7 13 The document does not feed into the machine Make sure that the document is not wrinkled and yo...

Page 70: ...k if the MFP port is not busy Since functional components of MFP printer and scanner share the same I O interface MFP port the situation of simultaneous access of different consumer application to the...

Page 71: ...p for application I encounter error Cannot open MFP port device file when printing a document Please avoid changing print job parameters via SLPR utility for example while a print job is in progress K...

Page 72: ...Transparencies Labels Card stock Envelopes Consumables 1 piece toner cartridge system Power requirements 110 127 VAC 50 60 Hz 4 5 A 220 240 VAC 50 60 Hz 2 5 A Power consumption Sleep mode Under 10 W...

Page 73: ...x 600 Text Text Photo Photo Zoom rate Platen 25 400 ADF 25 100 Multiple copies 1 99 pages Gray scale 256 levels Printer Specifications Item Description Printing method Laser Beam Printing Printing spe...

Page 74: ...such as cut sheet paper including up to 100 recycled fiber content paper envelopes labels transparencies and custom size paper Properties such as weight composition grain and moisture content are imp...

Page 75: ...apacity may differ depending on media weight thickness and environmental conditions Guidelines for Using Paper For the best result use conventional 20 lb 75 g m2 bond paper Ensure that the paper is of...

Page 76: ...moothness 100 400 Sheffield Output Location Capacity Face down output tray 50 sheets of 20 lb 75 g m2 bond paper The paper storage environment should be properly maintained to ensure optimum performan...

Page 77: ...an envelope creating an air bubble then the envelope may wrinkle during printing Correct Incorrect Type of Address Minimum Maximum Return address 0 6 in 15 mm 2 in 51 mm Delivery address 2 in 51 mm 3...

Page 78: ...ng collation 4 4 contrast 4 3 default setting change 4 6 from ADF 4 2 from document glass 4 2 number of pages 4 3 original type 4 3 special features 4 4 time out set 4 6 D date and time set 2 10 delay...

Page 79: ...7 6 in DRPD mode 7 7 in Fax mode 7 6 in Secure Receiving mode 7 13 in Tel mode 7 6 in the memory 7 7 redialing automatically 7 5 manually 7 5 reduced enlarged copying 4 3 replacing ADF rubber pad 8 6...

Page 80: ...Samsung Printer Software section...

Page 81: ...s 8 Layout Tab 9 Paper Tab 9 Graphics Tab 10 Extras Tab 11 About Tab 11 Printer Tab 11 Using a Favorite Setting 12 Using Help 12 Chapter 3 ADVANCED PRINTING Printing Multiple Pages on One Sheet of Pap...

Page 82: ...hapter 6 SCANNING Scanning Using Samsung SmarThru 20 Uninstalling Samsung SmarThru 20 Using Samsung SmarThru 21 Using Onscreen Help File 22 Scanning Process with TWAIN enabled Software 22 Scanning Usi...

Page 83: ...s 28 Scanning a Document 28 Using the Image Manager 29 Chapter 8 USING YOUR PRINTER WITH A MACINTOSH Installing Software 31 Setting Up the Printer 32 For a Network connected 32 For a USB connected 32...

Page 84: ...ppears during the installation procedure click in the upper right corner of the box to close the window or click Cancel This is recommended for most users All components necessary for printer operatio...

Page 85: ...installation window that appears in this User s Guide may differ depending on the printer and interface in use 5 After the installation is finished a window asking you to print a test page appears If...

Page 86: ...ding on the printer and interface in use 4 Select the components you want to reinstall and click Next If you you select your printer driver name and reinstall the printer software for local printing t...

Page 87: ...nnot select that option due to the machine s setting or environment The following procedure describes the general steps required for printing from various Windows applications The exact steps for prin...

Page 88: ...ffer depending on the printer in use If you access printer properties through the Printers folder you can view additional Windows based tabs refer to your Windows User s Guide and the Printer tab see...

Page 89: ...ape Portrait Paper Tab Use the following options to set the basic paper handling specifications when you access the printer properties See Printing a Document on page 7 for more information on accessi...

Page 90: ...the following Graphic options to adjust the print quality for your specific printing needs See Printing a Document on page 7 for more information on accessing printer properties Click the Graphic tab...

Page 91: ...e drop down list Normal 1 2 3 Your printer prints all pages from the first page to the last page Reverse All Pages 3 2 1 Your printer prints all pages from the last page to the first page Print Odd Pa...

Page 92: ...em from the Favorites drop down list The printer is now set to print according to the Favorites setting you selected To delete a Favorites item select it from the list and click Delete You can also re...

Page 93: ...on One Sheet of Paper N Up Printing You can select the number of pages to print on a single sheet of paper To print more than one page per sheet the pages will be reduced in size and arranged in the o...

Page 94: ...d or Enlarged Document You can change the size of a page s content to appear larger or smaller on the printed page 1 To change the print settings from your software application access printer properti...

Page 95: ...message displays in the preview window When the First Page Only box is checked the watermark prints on the first page only 4 Select watermark options You can select the font name style size or graysca...

Page 96: ...T Dear ABC Regards WORLD BEST Using a Page Overlay After an overlay has been created it is ready to be printed with your document To print an overlay with a document 1 Create or open the document you...

Page 97: ...ROM Setting Up a Host Computer 1 Start Windows 2 From the Start menu select Printers and Faxes 3 Double click your printer driver icon 4 From the Printer menu select Sharing 5 Check the Share this pr...

Page 98: ...select the printer model you want in order to use the corresponding Smart Panel Right click the Smart Panel icon on the Windows task bar and select your printer name The Smart Panel window and its co...

Page 99: ...Using Smart Panel 19 Changing the Smart Panel Program Settings Right click the Smart Panel icon on the Windows task bar and select Options Select the settings you want from the Options window...

Page 100: ...can be achieved depends upon various factors including computer speed available disk space memory the size of the image being scanned and bit depth settings Thus depending on your system and what you...

Page 101: ...your machine supports the fax feature Double click this icon Make sure that your printer is selected 4 Click Scan To The Scan To menu bar appears on the SmarThru 4 window Scan To lets you use the fol...

Page 102: ...y Microsoft Windows XP and works with digital cameras and scanners Unlike the TWAIN driver the WIA driver allows you to scan and easily manipulate images without using additional software NOTE The WIA...

Page 103: ...t need to search for additional components that might be necessary for the Unified Linux Driver software all required packages will be carried onto your system and installed automatically this is pos...

Page 104: ...tallation completes When you wan to uninstall the driver follow the installation instruction above but type root localhost Linux uninstall sh on the terminal screen Uninstalling the Unified Linux Driv...

Page 105: ...sponding configuration window You can use the onscreen help by clicking Help 3 After changing the configurations click Exit to close the Unified Driver Configurator Printers Configuration button Scann...

Page 106: ...ected port Sharing Ports Between Printers and Scanners Your machine may be connected to a host computer via the parallel port or USB port Since the MFP device contains more than one device printer and...

Page 107: ...you to view or select another printer driver By clicking Options you can set the default device options Jobs shows the list of print jobs Click Cancel job to cancel the selected job and select the Sho...

Page 108: ...To print any document file 1 Type lpr file_name from the Linux shell command line and press Enter The LPR GUI window appears When you type only lpr and press Enter the Select file s to print window a...

Page 109: ...r further details about editing an image see page 29 Drag the pointer to set the image area to be scanned 10When you are finished click Save on the toolbar 11Select the file directory where you want t...

Page 110: ...h the image Crops the selected image area Zooms the image out Zooms the image in Allows you to scale the image size you can enter the size manually or set the rate to scale proportionally vertically o...

Page 111: ...click the MAC_Installer folder 5 Double click the Installer icon 6 Enter the password and click OK 7 The Samsung Installer window opens Click Continue 8 Select Easy Install and click Install Easy Ins...

Page 112: ...default queue first 8 For MAC OS 10 3 if Auto Select does not work properly select Samsung in Printer Model and your printer name in Model Name For MAC OS 10 4 if Auto Select does not work properly se...

Page 113: ...Click Print when you finish setting the options s Mac OS 10 4 Make sure that your printer is selected Changing Printer Settings You can use advanced printing features when using your printer From your...

Page 114: ...nd lighter gray scale images Paper Set Paper Type to correspond to the paper loaded in the tray from which you want to print This will let you get the best quality printout If you load a different typ...

Page 115: ...ure that your machine and computer are turned on and properly connected to each other 2 Place a single document face down on the document glass OR load the document s face up into the ADF or DADF 3 St...

Page 116: ...acintosh 35 Windows 13 O orientation print 28 Windows 9 overlay create 16 delete 16 print 16 P Paper properties set 9 paper size set 9 print 28 paper source set 28 Windows 9 paper type set print 28 po...

Page 117: ...install Macintosh 31 Windows 4 reinstall Windows 6 system requirements Macintosh 31 uninstall Macintosh 31 Windows 6 status monitor use 18 T toner save set 10 34 TWAIN scan 22 U uninstall software Ma...

Page 118: ...www samsungprinter com Rev 6 00...

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