Samsung QHR Series User Manual Download Page 104

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104

Support

Software Update

→

Support

→

Software Update

→

ENTER

The

Software Update

menu lets you upgrade your product software to the latest version.

Be careful not to turn off the power until the upgrade is complete. The product will turn off

and on automatically after completing the software upgrade.

When you upgrade software, all video and audio settings you have made will return to their

default settings. We advise you to write down your settings so that you can easily reset

them after the upgrade.

Update Now

Update the software to the latest version.

Current version

: This is the software version already installed in the product.

Contact Samsung

→

Support

→

Contact Samsung

→

ENTER

You can view the address of the Samsung website, the call centre phone number, your product's

model number, software version, Open Source Licence and other information.

Go to

Contact Samsung

and find the product

Model Code

and

Software Version

Terms & Conditions or Terms & Policy

→

Support

→

Terms & Conditions

→

ENTER

View and set the privacy policy for MagicInfo and other services.

Make sure that the product is connected to the network.

Menu items may vary depending on the model.

The availability may vary depending on the region.

For the QPR-8K and QER models, this feature is enabled only when “Smart Signage Privacy

Notice” is selected during setup.

Chapter 11

Summary of Contents for QHR Series

Page 1: ... theirrespective owners The colour and the appearance may differ depending on the product and the content in the manual is subject to change without prior notice to improve the performance This manual provides common information for all Smart Signage models regarding safety precautions options to connect the product and product features Series QBN QBR QMN QMR QEN OMN OMN D OHN OHN DK VMR U QPR 8K ...

Page 2: ... an HDMI DVI Cable 21 Connecting to an Audio System 22 Connecting the LAN Cable 22 Changing the Input source 23 Source 23 Web Browser 24 Samsung Workspace or Remote Workspace 25 Multiple Display Control Cable Connection 26 RS232C Cable 26 LAN Cable 27 Connection 29 Control Codes 30 Using MDC 37 MDC Programme Installation Uninstallation 37 Playerfeature Player 38 Viewing content 38 When content is ...

Page 3: ...cture Size Settings 64 Picture Size 64 Fit to screen 64 Zoom and Position 64 Reset Picture 65 OnScreen Display Display Orientation 66 Onscreen Menu Orientation 66 Source Content Orientation 66 Aspect Ratio 66 Screen Protection 67 Auto Protection Time 67 Screen Burn Protection 67 Message Display 70 Source Info 70 No Signal Message 70 MDC Message 70 Download Status Message 70 Language 71 Reset OnScr...

Page 4: ...l 87 Auto Power On 87 PC module power 87 Max Power Saving 87 Standby Control 88 Network Standby 88 Power Button 88 Eco Solution 89 Brightness Limit 89 Energy Saving Mode 89 Eco Sensor 89 Screen Lamp Schedule 90 No Signal Power Off 90 Auto Power Off 90 Temperature Control 91 Fan and Temperature 92 Fan Control 92 Fan Speed Setting 92 Outdoor Mode 92 Fan Settings 92 Fan Control 92 Fan Speed Setting 9...

Page 5: ...ions or Terms Policy 104 Reset All 105 Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Centre 106 Testing the Product 106 Checking the Resolution and Frequency 106 Check the followings 107 Appendix Responsibility for the Pay Service Cost to Customers 113 Not a product defect 113 A Product damage caused by customer s fault 113 Others 113 Prevention of Afterimage Burn i...

Page 6: ...SIDE REFER ALL SERVICING TO QUALIFIED PERSONNEL This symbol indicates that high voltage is present inside It is dangerous to make any kind of contact with any internal part of this product AC voltage Rated voltage marked with this symbol is AC voltage This symbol indicates that this product has included important literature concerning operation and maintenance DC voltage Rated voltage marked with ...

Page 7: ...r fire may result from a damaged cable Do not connect multiple products to a single power socket Overheated power sockets may cause a fire Insert the power plug all the way in so it is not loose An unsecure connection may cause a fire Clean any dust around the pins of the power plug or the power socket with a dry cloth A fire may result Connect the power plug to a grounded power socket Except for ...

Page 8: ... using only the power button on the remote Do not disconnect the power cable while the product is being used The product may become damaged by an electric shock Installation Warning Before moving the product turn off the power switch and disconnect the power cable and all other connected cables Damage to the cable may cause a fire or electric shock When installing the product keep it at a distance...

Page 9: ...n unusual location the surrounding environment may cause a serious quality problem Therefore be sure to contact Samsung Customer Service Centre before installation Places where many fine dusts are generated places where chemicals are used places with too high or low temperatures places with a lot of moisture orwater transportation equipment such as vehicles airports and stations used continuously ...

Page 10: ...product The screen display may be damaged An electric shock or fire may result Do not insert metallic objects chopsticks coins hairpins etc or objects that burn easily paper matches etc into the product via the vent or input output ports etc If foreign substances enter the product be sure to power off the product and disconnect the power cord Then contact Samsung Customer Service Centre Product fa...

Page 11: ...urroundings fire or personal injury Do not place heavy objects on the product Product failure or personal injury may result When you do not use the product for a long time due to vacation or other reason disconnect the power cord from the power socket Dust accumulation combined with heat can cause a fire electric shock or electric leakage Use the product at the recommended resolution and frequency...

Page 12: ...e product s surface may be damaged or the markings may be erased An electric shock or fire may result Except for Full Outdoor products OH series Caution When cleaning be sure to disconnect the power plug and wipe gentlywith a soft and dry cloth such as superfine fibers or cotton flannels to prevent scratches The product s surface may be damaged or the markings may be erased Be sure to use a soft a...

Page 13: ... for Full Outdoor products OH series Due to the characteristics of high glossy products using a UV humidifier nearby may create white coloured stains on the product Removing a sticker attached on the screen may leave residues Clean the residues before watching the screen Do not strongly press and rub the product Damage to the product may result Do not wipe the screen with chemicals Product failure...

Page 14: ...s product can cause the other display devices to be inadvertently controlled A button without a description in the image below is not supported on the product Power off the product Number buttons Use to enter a PIN enter a Date etc Poweron the product Remote control button functions may differ for different products ...

Page 15: ...ttons Control the product using the remote control Cancel a value that has been set using the SET button and control all connected products using the remote control Display orhide the onscreen display Adjust the volume Change the input source Mute the sound Unmuting the sound Press MUTE again or press the volume control VOL button Use this hotkey to directly access MagicInfo This hotkey is availab...

Page 16: ...16 To place batteries in the remote control AAA x 2 Remove batteries when the remote control is not to be used for an extended period of time ...

Page 17: ...ection may damage the product Check the types of ports at the back of the product you want to connect We recommend using authorised cables for HDMI or DP cable connections Connecting to a PC Do not connect the power cable before connecting all other cables Ensure you connect a source device first before connecting the power cable A PC can be connected to the product in a variety of ways Select a c...

Page 18: ...rom using a cable that is not VESA compliant Make sure to use a DP cable that is VESA compliant To use the optimal resolution 3840 x 2160 60Hz when the input source is DisplayPort using a DP cable shorter than 5m is recommended Disabling power saving mode when the input source is DisplayPort may import new resolution information and reset the task window size or location Connection Using a DVI Cab...

Page 19: ...rent products After connecting a computer to the product with an HDMI DVI cable make sure to configure the settings as shown below to enable the video and audio from the computer Sound set HDMI Sound to PC DVI System General set HDMI Hot Plug to Off DVI HDMI AUDIO IN HDMI IN ...

Page 20: ...s Up to 4 are supported if HDCP 2 2 is supported up to 7 if HDCP1 4 is supported and up to 9 if HDCP is not supported Setting Anynet HDMI CEC to On while using a daisy chain connection may cause malfunction DPIN DAISYCHAININ HDMIOUT DAISYCHAINOUT HDMIOUT DAISYCHAINOUT HDMIIN DAISYCHAININ HDMIOUT DAISYCHAINOUT HDMIIN DAISYCHAININ HDMIOUT DAISYCHAINOUT HDMIIN DAISYCHAININ HDMIOUT DAISYCHAINOUT HDMIO...

Page 21: ...may occur A basic high speed HDMI cable or one with ethernet is recommended This product does not support the ethernet function via HDMI Connection Using an HDMI Cable Connecting parts may differ in different products HDMI IN Connection Using an HDMI DVI Cable Connecting parts may differ in different products Audio will not be enabled if the product is connected to a video device using an HDMI DVI...

Page 22: ...products Make sure to connect the same colour connectors together white to white red to red etc AUDIO OUT Connecting the LAN Cable Connecting parts may differ in different products RJ45 LAN IN LAN OUT Use Cat7 STP Type cable for the connection 10 100 Mbps Shielded Twist Pair ...

Page 23: ... by using the SOURCE button on the remote control The screen may not display correctly if an incorrect source is selected for the source device you want to convert to Edit SOURCE u Edit ENTER E Edit the name and device type of a connected external device The list can include the following source devices Source devices on the list differ depending on the selected source HDMI1 HDMI 2 DisplayPort DVI...

Page 24: ...ettings General Hide Tabs and Toolbar automatically If the browser tabs menu or toolbar are not used for a while they will automatically disappear To make them appear again move the pointer or focus to the top of the screen Use Do not use Hide Cursorin Touch Mode Hide the cursor to prevent interference with touch operation Use Do not use Pop up Blocker Make your browsing experience more pleasant b...

Page 25: ...twork Be sure to connect your keyboard and mouse before starting this function Samsung Workspace SOURCE Samsung Workspace ENTER E Access to remote PC and yourwork resources with this function Remote PC This function allows you to connect your product to a remote PC or a cloud server Only PCs or Cloud Servers running on macOS Windows 7 Pro or newer are supported Office 365 Provides access to Office...

Page 26: ...5 m only shielded type Pin assignment 1 2 3 4 5 6 7 8 9 5 4 3 2 1 9 8 7 6 Male type Female type Pin Signal 1 Detect data carrier 2 Received data 3 Transmitted data 4 Prepare data terminal 5 Signal ground Pin Signal 6 Prepare data set 7 Send request 8 Clear to send 9 Ring indicator Control multiple display devices connected to a PC simultaneously Multiple Display Control Chapter 04 ...

Page 27: ...P1 P1 P1 P2 P2 Male type Rx 3 1 Tx STEREO Tx 2 2 Rx PLUG Gnd 5 3 Gnd 3 5ø LAN Cable Pin assignment 1 2 3 4 5 6 7 8 Pin No Standard Colour Signal 1 White and orange TX 2 Orange TX 3 White and green RX 4 Blue NC 5 White and blue NC 6 Green RX 7 White and brown NC 8 Brown NC ...

Page 28: ...nnector RJ45 Direct LAN cable PC to HUB HUB P1 P1 P2 P2 Signal P1 P2 Signal TX 1 1 TX TX 2 2 TX RX 3 3 RX RX 6 6 RX Cross LAN cable PC to LFD P1 P2 Signal P1 P2 Signal TX 1 3 RX TX 2 6 RX RX 3 1 TX RX 6 2 TX ...

Page 29: ...itor 2 Monitor 3 Monitor 4 PC Connection 2 RJ45 LAN IN RJ45 LAN IN RJ45 RJ45 LAN IN 5 4 3 2 1 Monitor 2 Monitor1 PC Monitor 3 Connection 3 RS232C OUT RS232C IN RS232C OUT RS232C IN RS232C OUT RS232C IN RS232C OUT RJ45 LAN IN RJ45 Monitor1 Monitor 2 Monitor 3 Monitor 4 PC Connection 4 This option is only available for models that have LAN IN and LAN OUT ports LAN OUT LAN IN LAN OUT LAN IN LAN OUT L...

Page 30: ...ty Lock 0x5D 0 1 7 Video Wall On 0x84 0 1 8 Video Wall User Control 0x89 All communications take place in hexadecimals The checksum is calculated by adding up all values except the header If a checksum adds up to be more than 2 digits as shown below 11 FF 01 01 112 the first digit is removed E g Power On ID 0 Header Command ID Data length Data 1 Checksum 0xAA 0x11 1 Power Header Command ID Data le...

Page 31: ...a length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 N 0x11 ERR ERR A code showing what error has occurred Volume control Function The volume of a product can be adjusted using a PC Viewing volume state Get Volume Status Header Command ID Data length Checksum 0xAA 0x12 0 Setting the volume Set Volume Header Command ID Data length Data Checksum 0xAA 0x12 1 Volume Volume Volume value code to be set on a...

Page 32: ...x0C Input source 0x20 MagicInfo 0x1F DVI_video 0x21 HDMI1 0x22 HDMI1_PC 0x23 HDMI2 0x24 HDMI2_PC 0x25 DisplayPort DVI_video HDMI1_PC and HDMI2_PC cannot be used with the Set command They only respond to Get commands MagicInfo is only available with models that contain the MagicInfo function Ack Header Command ID Data length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 A 0x14 Input Source Input Source A...

Page 33: ...ode can be activated on a product using a PC This control is only available on a product whose Video Wall is enabled Viewing video wall mode Get Video Wall Mode Header Command ID Data length Checksum 0xAA 0x5C 0 Setting the video wall Set Video Wall Mode Header Command ID Data length Data Checksum 0xAA 0x5C 1 Video Wall Mode Video Wall Mode A code used to activate Video Wall mode on a product 1 Fu...

Page 34: ...ock Safety Lock Safety lock code to be set on a product Nak Header Command ID Data length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 N 0x5D ERR ERR A code showing what error has occurred Video Wall On Function Turn Video Wall on or off on the product from your computer Get Video Wall On Off Status Header Command ID Data length Checksum 0xAA 0x84 0 Set Video Wall On Off Header Command ID Data length D...

Page 35: ...ta length Val1 Val2 Checksum 0xAA 0x89 2 Wall_Div Wall_SNo Wall_SNo Product Number code assigned to the product 10x10VideoWall Model 1 100 Set Number Data 1 0x01 2 0x02 99 0x63 100 0x64 Ack Header Command ID Data length Ack Nak r CMD Val1 Val2 Checksum 0xAA 0xFF 4 A 0x89 Wall_Div Wall_ SNo Nak Header Command ID Data length Ack Nak r CMD Val1 Checksum 0xAA 0xFF 3 N 0x89 ERR ERR A code showing what ...

Page 36: ...x5A 0x5B 0x5C 0x5D 0x5E 0x5F 6 0x61 0x62 0x63 0x64 0x65 0x66 0x67 0x68 0x69 0x6A 0x6B 0x6C 0x6D 0x6E 0x6F 7 0x71 0x72 0x73 0x74 0x75 0x76 0x77 0x78 0x79 0x7A 0x7B 0x7C 0x7D 0x7E N A 8 0x81 0x82 0x83 0x84 0x85 0x86 0x87 0x88 0x89 0x8A 0x8B 0x8C N A N A N A 9 0x91 0x92 0x93 0x94 0x95 0x96 0x97 0x98 0x99 0x9A 0x9B N A N A N A N A 10 0xA1 0xA2 0xA3 0xA4 0xA5 0xA6 0xA7 0xA8 0xA9 0xAA N A N A N A N A N ...

Page 37: ...the License Agreement window displayed select I accept the terms in the license agreement and click Next 5 In the displayed Customer Information window fill out all the information fields and click Next 6 In the displayed Destination Folder window select the directory path you want to install the programme in and click Next If the directory path is not specified the programme will be installed in ...

Page 38: ...r screen To view whether the server is connected when a Network Channel is running press INFO on the remote control 1 Select Network Channel from the Player screen The No channels message appears if no channel has been registered in Network Channel 2 Network Channel will run Play content stored on the server Play templates stored in My Templates folder in the Internal Memory Select a content type ...

Page 39: ...it option for Content Orientation is not available for contents with a resolution higher than 3840 x 2160 Content Size forvideos with a resolution higher than 3840 x 2160 supports Full Screen only Available menu Press the TOOLS button on the remote control during content playback to configure settings Menu Description Playlist View a list of content items currently playing Channel List Network Cha...

Page 40: ...resolution higher than 3840 x 2160 are not supported Sound output restrictions More than one sound output cannot be used Playback priority network BGM local BGM video file in the main frame selected by the user Network BGM Settings can be configured when creating a server schedule Local BGM BGM settings can be configured using the tools displayed after the TOOLS button is pressed during Player pla...

Page 41: ...160 4096 x 2160 30 3840 x 2160 60 60 Dolby Digital AC3 LPCM ADPCM IMA MS AAC HE AAC WMA DD MPEG MP3 AC 4 G 711 A Law μ Law OPUS HEVC H 265 Main Main10 60 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorenson VP6 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 3840 x 2160 38...

Page 42: ...0 7680 x 4320 60 80 Motion JPEG 3840 x 2160 30 80 MVC 1920 x 1080 60 20 MPEG4 SP ASP Window Media Video v9 VC1 MPEG2 MPEG1 Microsoft MPEG 4 v1 v2 v3 30 Window Media Video v7 WMV1 v8 WMV2 H 263 Sorenson VP6 webm WebM VP8 1920 x 1080 60 20 Vorbis VP9 3840 x 2160 3840 x 2160 60 80 rmvb RMVB RV8 9 10 RV30 40 1920 x 1080 60 20 RealAudio 6 Because the specifications are based on the current 8K connectiv...

Page 43: ...pecification is only applicable to the QPR 8K model series VC1 AP L4 is not supported GMC 2 or above is not supported When a single video file is playing Seamless mode is not supported under the following conditions Incompatible codec MVC VP3 MJPEG Incompatible codec Incompatible codec Compatible codec The resolution is different from that of the monitor The frequency is different from that of the...

Page 44: ...ension pdf Functions not supported Content less than 1 pixel not supported because of performance degradation issue Masked Image Tiled Image content not supported Content with Rotated Text not supported 3D Shadow Effects not supported Some characters not supported Special characters may be corrupted Compatible document file formats Extension doc docx Version Office 97 Office 2013 Functions not sup...

Page 45: ...ault contentwill be playedwhen there is no programme scheduled You can change the default content from the Options menu Sunday January14 08 45 AM The displayed image may differ depending on the model You can check the schedule imported from a selected storage device No Description Select the saved location of the schedule Create Edit Delete View schedule of content playback ...

Page 46: ...ound on the external storage device Export this device s settings to the external storage device message appears 3 Select Export to export the settings When a duplicate file is found on the external storage device 1 Connect the external storage device then run the Clone Product function 2 The Cloning file found Please select an option message appears Run the Import from External Storage or Export ...

Page 47: ...remote control Device ID Auto Set This feature automatically allots an ID number to a device connected via an RS232C cable This function is only available on the first device within an RS 232C daisy chain PC Connection Cable Select which type of cable you are using to connect the display to the PC RS232C cable Communicate with MDC via the RS232C cable RJ 45 LAN Wi Fi Network or RJ 45 LAN Cable Com...

Page 48: ...models may not support the MagicInfo function Video Wall You can activate or deactivate Video Wall To organise a video wall select On Off On Horizontal x Vertical This feature automatically splits a videowall display based on a videowall matrix configuration Enter the videowall matrix The videowall display is split based on the configured matrix The number of vertical or horizontal display devices...

Page 49: ...roduct to another desired number Press the E button Screen Position allows you to split the screen into a maximum of 225 views 15 x 15 The Screen Position option is only enabled when Video Wall is set to On To use the function make sure Horizontal x Vertical is configured Format Select how to display images on the videowall display Full Display images in full screen with no margin Natural Display ...

Page 50: ...50 Network Status HOME Network Status ENTER E Network Status The displayed image may differ depending on the model Check the current network and Internet connection ...

Page 51: ...ature cannot be guaranteed if used with a battery powered USB device which can take longer to be recognised Setup Select Off Once Everyday Mon Fri Mon Sat Sat Sun or Manual If you select Manual you can choose the days you want On Timer to turn on your product The check mark indicates days you ve selected Time Set the hour and minute Use the number buttons or the up and down arrow keys to enter num...

Page 52: ...t Timerwill be disabled during a period specified as a holiday Add Holiday Specify the period you want to add as a holiday Select the start and end dates of the holiday you want to add using the u d buttons and click the Done button The period will be added to the list of holidays Start Date Set the start date of the holiday End Date Set the end date of the holiday Delete Delete selected items fro...

Page 53: ...use this feature Off On Set whether or not to use Ticker Message Enter a message to display on the screen Time Set the Start Time and End Time to display a Message Font options Specify the text font and colour for the message Position Select a position to display a Message Scroll Turn scroll effects of Ticker on or not Specify the scroll Direction and Speed for the message Preview Preview your Tic...

Page 54: ...iffer depending on the model For details on how to use the URL Launcher feature contact the dealer the product was purchased from This function may not be supported depending on the model To use the URL Launcher feature set Playvia to URL Launcher in System MENU m System Playvia URL Launcher ...

Page 55: ...act the dealer the product was purchased from This function may not be supported depending on the model Install Web App Enter URL to install the web application Install from USB Device Install the web application from the USB storage device Uninstall Remove the installed web application Timeout Setting Set the timeout period for connecting to the URL Developer Mode Enable developer mode ...

Page 56: ...R E Picture Backlight Brightness Contrast Sharpness ColourTemperature Advanced Settings Picture Options 100 45 70 50 10000 K The displayed image may differ depending on the model Your product has several options for adjusting picture quality You can adjust and store settings for each external device you have connected to an input on the product Lowering picture brightness reduces power consumption...

Page 57: ...R E Picture ColourTemperature 10000 K The displayed image may differ depending on the model It sets colour temperature The value and temperature increase simultaneously so the ratio of blue colour rises Range 2800K 16000K Enabled when Colour Tone is set to Off ...

Page 58: ...re Enhancer Displays enhanced colour and sharpness Off On HDR Mode orHDR10 Mode Automatically provide an optimal HDR effect based on the video source Off On This function may not be supported depending on the model Models with Local Dimming support HDR10 Mode Colour Adjust the colour saturation levels Colour saturation intensifies as the value nears 100 Range 0 100 Tint G R Adjust the ratio of gre...

Page 59: ...ed green and blue luminosity levels in twenty sections for precise white balance optimisation Off On Interval Select interval to adjust Red Adjust the red level Green Adjust the green level Blue Adjust the blue level Reset Restore the current level s 20 point White Balance to the default values Some external devices may not support this function White Balance Settings Adjust the colour temperature...

Page 60: ... Curve levels of the picture Available functions may differ depending on the port type Contrast Enhancer Automatically balance the contrast to prevent excessive differences between bright and dark areas Off Low Medium High Black Tone Select the black level to adjust the screen depth Off Dark Darker Darkest Flesh Tone Adjust the flesh tone colour by increasing or decreasing red levels RGB Only Mode...

Page 61: ... Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 2 2 YCbCr 4 2 0 50 60 8 bit O O O O 10 bit O O 12 bit O O Resolutions forInput Signals supported by QPR 8K model series Check the resolutions for input signals supported by QPR 8K model series If Input Signal Plus is set to On Resolution 3840 x 2160p Frame rate fps Colour Depth Chroma Sampling RGB 4 4 4 YCbCr 4 4 4 YCbCr 4 ...

Page 62: ...m2 Natural Settings can be adjusted and stored for each external device connected to an input on the product Available options may vary depending on the product Digital Clean View Reduce picture noise to avoid distractions such as flickering Auto Off HDMI Black Level Adjust the black level to optimise the HDMI picture brightness and contrast Normal Low Auto Film Mode Make frame transitions from ol...

Page 63: ... Dynamic Backlight are not supported Dynamic Backlight Automatically adjust the backlight to provide the best possible screen contrast under the current conditions Off On Models with Local Dimming are not supported Apply Picture Settings MENU m Picture Apply Picture Settings ENTER E Picture ApplyPicture Settings All Sources The displayed image may differ depending on the model Apply the picture se...

Page 64: ...d wide mode Custom Changes the resolution to suit the user s preferences 4 3 Sets the picture to basic 4 3 mode Do not set your product to 4 3 format for a long time The borders displayed on the left and right or top and bottom of the screen may cause image retention screen burn which is not covered by the warranty Fit to screen Adjusts the picture position When selected the full programme image w...

Page 65: ...65 Reset Picture MENU m Picture Reset Picture ENTER E Picture Reset Picture The displayed image may differ depending on the model Restore all picture settings to the factory default ...

Page 66: ...andscape mode Portrait Display the menu in portrait mode on the right side of the product screen Source Content Orientation Rotate the product screen orientation This feature is not available for input source resolutions higher than 7680 x 4320 Landscape Display the screen in landscape mode Portrait Display the screen in portrait mode Aspect Ratio Set the rotated screen to be either full screen or...

Page 67: ...abled only when Pixel Shift is set to On Horizontal Sets how many pixels the screen moves horizontally Vertical Sets how many pixels the screen moves vertically Time Set the time interval for performing the horizontal orvertical movement respectively Available Pixel Shift Settings and Optimum Settings Available Settings Optimum Settings Horizontal pixels 0 4 4 Vertical pixels 0 4 4 Time minute 1 m...

Page 68: ...tive pattern to display Pixel Pixels on the screen alternate black continuously Rolling bar A vertical bar moves left to right Fading screen The entire screen becomes brighter then darker The Rolling bar and Fading screen patterns appear only once regardless of the specified repeat period or time Period Specify the time interval to activate the Screen Burn Protection function The option is enabled...

Page 69: ...n Protection Pixel Shift Timer Immediate display Off The displayed image may differ depending on the model Immediate display Select the screen saveryou want to display immediately Off Pixel Rolling bar Fading screen ...

Page 70: ... display the source OSD when the input source changes Off On No Signal Message Select whether to display the no signal OSD when no signal is detected The message No Cable Connected will appear if no source device is connected Off On MDC Message Select whether to display the MDC OSD when the product is controlled by the MDC Off On Download Status Message Select to display the status when downloadin...

Page 71: ...guage setting will only be applied to the onscreen menu display It will not be applied to other functions on your PC Reset OnScreen Display MENU m OnScreen Display Reset OnScreen Display ENTER E OnScreen Display Reset OnScreen Display The displayed image may differ depending on the model This option returns the current settings under OnScreen Display to the default factory settings ...

Page 72: ...ernal The displayed image may differ depending on the model You can select a sound mode to suit your personal preferences Standard Selects the normal sound mode Music Emphasises music overvoices Movie Provides the best sound for movies ClearVoice Emphasises voices over other sounds Amplify Increase the intensity of high frequency sound to allow a better listening experience for the hearing impaire...

Page 73: ...s the equaliser to its default settings Available only when Sound Mode is set to Standard This function is disabled when Sound Output is set to External or Receiver HDMI HDMI Sound MENU m Sound HDMI Sound ENTER E Select whether to hear from AV HDMI or PC DVI AV HDMI PC DVI Models without the AUDIO IN port are not supported Sound on Video Call MENU m Sound Sound on Video Call ENTER E Select sound o...

Page 74: ... speakers while connected via the AUDIO OUT port with the Sound Output option set to Internal Connecting parts may differ in different products To select the Receiver HDMI option set Anynet HDMI CEC to On while the product is connected to the AV Receiver s HDMI ARC port If there is no video signal both the products speakers and the external speakers will be mute Auto Volume MENU m Sound Auto Volum...

Page 75: ...an check the current network and Internet status Open Network Settings MENU m Network Open Network Settings ENTER E Configure network settings to connect to an available network Network Type Network Type menu may not be available in Wired models Wireless Wired Chapter 09 ...

Page 76: ... a LAN cable See the diagram below Note that the wall outlet is attached to a modem or router elsewhere in your house The LAN Port on the Wall LAN Cable LAN RJ45 LAN IN If you have a Dynamic Network you should use an ADSL modem or router that supports the Dynamic Host Configuration Protocol DHCP Modems and routers that support DHCP automatically provide the IP Address Subnet Mask Gateway and DNS v...

Page 77: ...ion Values To view the Network connection values on most Windows computers follow these steps 1 Right click the Network icon on the bottom right of the screen 2 In the pop up menu that appears click Status 3 On the dialog that appears click the Support tab 4 On the Support Tab click the Details button The Network connection values are displayed The path to the settings depends on the installed OS ...

Page 78: ... network to transmit an encrypted security code called an Access or Security key The Security key is based on a Pass Phrase typically a word or a series of letters and numbers of a specified length you were asked to enterwhen you set up security foryourwireless network If you use this method of setting up the network connection and have a Security key foryourwireless network you will have to enter...

Page 79: ...found after retrying select the Stop button The Add Network button appears 4 If the Enter the password for AP Name screen appears go to step 5 If you select a wireless router that does not have security go to step 7 5 If the router has security enter the Enter the password for AP Name Security key or PIN 6 When done use the right arrow button to move the cursor to Done and then press E The network...

Page 80: ...atically acquires all the network setting values it needs and connects to your network If you want to use the WPS PIN select WPS PIN Go to yourwireless router s Settings enteryour PIN and then select OK 4 The network connection screen appears and network setup is done IPv6 MENU m Network IPv6 ENTER E Enable or disable IPv6 Off On This function may not be supported depending on the model IPv6 Statu...

Page 81: ... administrator to find the correct port number and then change the port number For the MagicInfo Server user guide visit the following website http displaysolutions samsung com Support Resources MagicInfo Web Manual MagicInfo Mode Select the appropriate MagicInfo Mode depending on the environment where you are using the product Lite Premium Supported content types may be limited while MagicInfo Mo...

Page 82: ...ime Auto Source Switching PowerControl Eco Solution The displayed image may differ depending on the model Chapter 10 High Contrast Set the background and font to high contrast colours in Menu Menu transparencies become opaque when the option is selected Off On Enlarge Enlarge the size of the Menu area Off On ...

Page 83: ... Enteryour 4 digit PIN number The default PIN number is 0 0 0 0 If you want to change the PIN number use the Change PIN function Change the PIN to keep your device secure Start Setup MENU m System Start Setup ENTER E System Start Setup The displayed image may differ depending on the model ...

Page 84: ...ling your device Off On Admin Menu Lock Set the Admin Menu Lock to display the administrator settings menu when you tap and hold the finger on the screen Off On Available only when Touch Control is set to On Device to Control Specify a source to control by touch input If you are playing touchable content created in the author programme select Connected Source Device In this case you will need to u...

Page 85: ... Press E when done You can set the Date and Time directly by pressing the number buttons on the remote control NTP Settings Set up the server URL and time zone to use the network time DST Switches the DST Daylight Saving Time function on or off Off On Start Date Set the start date of Daylight Saving Time End Date Set the end date of Daylight Saving Time Time Offset Select the correct time offset f...

Page 86: ... source when a primary input source is activated The Primary Source Recovery function is disabled if Primary Source is set to All Primary Source Select a primary source to switch to when no signals are received from the current input Secondary Source Select a secondary source to switch to when no signals are received from the current input The Secondary Source function is disabled if Primary Sourc...

Page 87: ...set this feature to On for a videowall display wait for about 2 minutes before connecting the power cable PC module power The PC module can be turned on off separately from the product This function may not be supported depending on the model Synced power on Set to Off to turn on the PC module without turning on the product Off On Synced power off Set to Off to turn off the PC module without turni...

Page 88: ...e No Signal will appear if no input signals are detected If the message No Signal appears even though a source device is connected check the cable connections and the settings of your source device If No Signal Message is set to Off the No Signal message does not appear In this case set No Signal Message to On On The display turns off to save energy if no input signals are detected Network Standby...

Page 89: ...ds This function may not be supported depending on the model Minimum Backlight Set the minimum brightness for the signage screen This function only works if its value is lower than the value set in the Picture menu s Backlight setting If Eco Sensor is On the display brightness may change become slightly darker or brighter depending on the surrounding light intensity Available only when Eco Sensor ...

Page 90: ... any source This function may not be supported depending on the model This function does not operate if the display is in the standby mode The product will automatically power off at a specified time The time can be changed as required Auto PowerOff Choose how long the display will wait before turning off after no user interaction is detected Eco Solution Brightness Limit EnergySaving Mode Eco Sen...

Page 91: ...ct You can specify the temperature range that is acceptable The default temperature is set to 77 C The recommended operating temperature for this product is 75 to 80 C The screen will become darker if the current temperature exceeds the specified temperature limit If the temperature continues to rise the product will power off to prevent overheating This function may not be supported depending on ...

Page 92: ...re to set Outdoor Mode to On This feature keeps the internal temperature of the product steady so that the product can start properly when it is powered on Off On Do not disconnect the power cable when this feature is set to On The product consumes more powerwhen it is turned off if this feature is set to On rather than to Off Fan Settings MENU m System Fan Settings ENTER E It sets items related t...

Page 93: ...is function may not be supported depending on the model Input Device Manager Set up keyboards to use with your product You can add keyboards and configure their setting Available for Bluetooth enabled models only Bluetooth Device List Connect a Bluetooth keyboard mouse or gamepad to your product Keyboard Settings Configure the connected keyboard settings Keyboard Language Set the language of your ...

Page 94: ...ch as a smartphone or tablet is connected If you use a Wi Fi network that requires a password turn off this option to automatically connect with devices without viewing notifications Off First Time Only Always On Device List View and manage connected devices External Device Manager Input Device Manager Device Connection Manager The displayed image may differ depending on the model ...

Page 95: ... displayed image may differ depending on the model Change PIN MENU m System Change PIN ENTER E System Change PIN The displayed image may differ depending on the model Change your 4 digit Personal Identification Number PIN Choose any 4 digits foryour PIN and enter it in Enter a new PIN Reenter the same 4 digits in Enter the PIN again The product has memorised your new PIN The default PIN number is ...

Page 96: ...ange PIN function Change the PIN to keep your device secure Turn Safety Lock On on or off Safety Lock On restricts the actions that can be carried out by the remote control The correct PIN must be entered to turn Safety Lock On off PowerOn Button Turn on this feature to enable the remote control s Power button to turn on the product while Safety Lock On is enabled Off On Button Lock This menu can ...

Page 97: ...o not play MagicInfo content saved on the USB device automatically Connecting a USB device containing MagicInfo content displays USB Auto Play Lock On for five seconds Mobile Connection Lock Restrict other devices on your network such as smart phones and tablets to prevent them from sharing content on the product Off On Screen Mirroring Standby Turn on this option to receive connection requests fr...

Page 98: ...PEAP certified models only This function may not be supported depending on the model Install Certificate Connect a USB flash drive that contains certificates to install them on this device Certificate List View and manage the certificates installed on this device Wi Fi Certificate View and manage the Wi Fi certificates installed on this device ...

Page 99: ... the Anynet feature To be sure your Samsung device has this feature check if there is an Anynet logo on it Off On You can only control Anynet devices using the product remote control not the buttons on the product The product remote control may not work under certain conditions If this occurs reselect the Anynet device Anynet works when the AV device supporting Anynet is in the standby or on statu...

Page 100: ...ant to exit Anynet Press the SOURCE button on the product remote control and select a non Anynet device The message Disconnecting Anynet device appears on the screen You cannot use the remote control when you are configuring Anynet or switching to a view mode Use the remote control after the product has completed Anynet configuration or has finished switching to Anynet The Anynet device does not p...

Page 101: ...go Display Time If the type of custom logo is Image you can set the Logo Display Time Download Logo File You can download a custom logo into the product from an external USB device The file name of the custom logo you want to download must be saved as samsung in all small letters When there are multiple numbers of external USB connections the product will attempt to download the custom logo from t...

Page 102: ... selecting game mode Off On If you connect other external devices while Game Mode is on the screen may not be in good condition DICOM Simulation Mode Adjust the display mode to output a picture close to the GSDF standard of DICOM Part 14 Off On This device cannot be used as a medical diagnostic device even if the DICOM Simulation Mode is enabled This function may not be supported depending on the ...

Page 103: ...ffer depending on the model Improve the screen alignment between devices when using the video wall function Auto Off On Available forVideo Wall models only Reset System MENU m System Reset System ENTER E System Reset System The displayed image may differ depending on the model Reset all system settings to default ...

Page 104: ...ion This is the software version already installed in the product Contact Samsung MENU m Support Contact Samsung ENTER E You can view the address of the Samsung website the call centre phone number your product s model number software version Open Source Licence and other information Go to Contact Samsung and find the product Model Code and Software Version Terms Conditions orTerms Policy MENU m S...

Page 105: ...105 Reset All MENU m Support Reset All ENTER E This option returns all the current settings for a display to the default factory settings ...

Page 106: ...n remains blank while the power indicator blinks even when the product is correctly connected to a PC perform product testing 1 Power off both the PC and product 2 Disconnect all the cables from the product 3 Power on the product 4 If No Cable Connected is displayed the product is operating normally If the screen remains blank check the PC system video controller and cable Checking the Resolution ...

Page 107: ...ettings Screen issue The powerindicatoris off The screenwill not switch on Make sure that the power cord is connected No Signal is displayed on the screen Check that products including source device are connected correctly with a cable Check that the source device connected to the product is powered on Depending on the type of external device the screen may not display properly In this case connec...

Page 108: ...uctwill turn off automatically If a PC is connected to the product check the power status of the PC Make sure the power cable is connected properly to the product and power outlet If the signal from a connected device is not detected the product automatically turns off after 10 to 15 minutes The screen displaydoes not look normal Encoded video content may cause the display to appear corrupted in s...

Page 109: ...n cannot be displayed in full screen A scaled SD 4 3 content file can cause black bars on both sides of an HD channel screen A video with an aspect ratio different from the product can cause a black bar to appear at the top and bottom of the screen Change the screen size setting to full screen on the product or source device Sound issue Formodelswith built in speakers There is no sound Check the c...

Page 110: ... HDMI If a DVI HDMI cable is used a separate audio cable is required If the product has a headphone port make sure nothing is connected to it Reconnect the power cable to the device and then reboot the device There is static coming from the speakers Check the cable connection Make sure a video cable is not connected to an audio input port Check the signal strength after connecting a cable Low sign...

Page 111: ... the cable connection and connect it again if required Use a standard cable Small particles are found on the edges of the product The particles are part of the product design The product is not defective When I tryto change the PC resolution a message The defined resolution is not supported appears The message The defined resolution is not supported appears if the input source resolution exceeds t...

Page 112: ...urn off the HDMI CEC features on all the external devices External devices include Blu ray and DVD players Operating an external device when its HDMI CEC feature is enabled may automatically stop other external devices To change HDMI CEC settings refer to the device user guide or contact the device manufacturer for assistance In power saving mode when the input source is DisplayPort PC displaysett...

Page 113: ...ustomer requests software installation and setup for the product If a service technician removes cleans dusts or foreign materials inside of the product If customer requests an installation additionally after purchasing a product through home shopping or online A Product damage caused by customer s fault Product damage caused by customer s mishandling orwrong repair If a product damage is caused b...

Page 114: ...nformation is a guide to prevent afterimage burn in Viewing a fixed screen for an extended period of time may cause afterimage burn in This problem is not included in warranty Recommended prevention practices Viewing a fixed screen for an extended period of time may cause afterimage burn ins or smudges If the product is not to be used for a long time turn it off or activate the Power Saving mode o...

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Samsung QHR Series, User Manual

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Summary of Contents for QHR Series

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