SAMSUNG TELECOMMUNICATIONS AMERICA
KEY SYSTEMS LIMITED WARRANTY
SAMSUNG TELECOMMUNICATIONS AMERICA (“STA”), warrants to its authorized Dealers and to the orig-
inal retail purchaser (“Users”) of a STA product for a period of 24 months from the date of shipment of
the Product from STA’s facility, that the Product (except for lamps, fuses, and other consumable items)
will be free from defects in material and workmanship. Repaired or replaced materials shall be warrant-
ed for the balance of the warranty remaining on the original equipment, or 90 days from date of ship-
ment from STA’s facility, whichever is longer.
This warranty is for the benefit of and shall apply only to authorized Dealers and to Users. This warranty
will not apply if the defect arises out of accident, neglect, alteration or misuse, failure of electric power,
air conditioning, humidity control, causes other than ordinary use, or causes beyond STA’s control. All
warranty claims shall be waived unless reported, in writing, to STA or its authorized Dealer, prior to the
expiration of the applicable warranty period.
The obligation of STA under this warranty is, at the sole option of STA: 1) the repair or replacement (with
new or refurbished parts), of the defective or missing parts that are causing the malfunction and which
are determined to be the defective by STA, and the return shipment of such parts to the Dealer (Dealer
or User shall be responsible to pay for shipment of the defective parts to STA and for all the expenses
connected with their removal and reinstallation); or 2) in lieu of repair or replacement, STA may refund
the price charged by STA to its Dealer for such parts as are determined by STA to be defective and which
are returned to STA through an authorized Dealer within the warranty period and no later than 30 days
after such malfunction, whichever occurs first.
To obtain service under this warranty:
(1) USERS must provide written notice of the malfunction to an authorized STA Dealer within the war-
ranty period and not later than 30 days after the date of the malfunction, whichever occurs first. If the
USER is unable to identify an authorized STA Dealer, USER must provide written notice of the malfunc-
tion, including proof of the date of purchase of the equipment and the serial number of the malfunc-
tioning Product, to STA at its corporate offices. Upon receipt of such notice and determination by STA
that User is eligible for Warranty service, STA will provide the USER with the name of an authorized STA
Dealer to contact for warranty service DEALERS must provide written notice of malfunction to STA no
later than the expiration of the warranty period 30 days after the date the Dealer becomes aware of the
malfunction, whichever comes first. For purposes of this Warranty, the issuance by STA of a Material
Return Authorization (MRA) number by telephone to an authorized Dealer shall be deemed to be writ-
ten notice from the Dealer with respect to the material returned under that MRA.
STA MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, AND SPECIALLY DISCLAIMS ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES ARE
DEALER’S AND USER’S SOLE REMEDIES AND IN LIEU OF ALL OBLIGATIONS OR LIABILITIES ON THE PART
OF STA FOR DAMAGES, INCLUDING, BUT NOT LIMITED TO, SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE PRODUCTS, OR ANY DAMAGES
WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN CONNECTION
WITH THE PERFORMANCE OF THE PRODUCTS, WHETHER IN A CONTRACT OR TORT ACTION. INCLUDING
NEGLIGENCE, EVEN IF STA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES,THE TOTAL MAX-
IMUM LIABILITY OF STA FOR BREACH OF WARRANTY SHALL BE LIMITED TO A REFUND OF THE COST OF
THE DEFECTIVE PRODUCT.
No Dealer and no person other than an officer of SAMSUNG TELECOMMUNICATIONS AMERICA may
extend or modify this warranty, and no modification or extension of this warranty shall be effective
unless in writing signed by the authorized officer of SAMSUNG TELECOMMUNICATIONS AMERICA.
