TOLL RESTRICTION OVERRIDE
Program options allow system speed dial numbers to follow or bypass a station’s toll restriction class. In addi-
tion, users may make calls from a toll restricted station by using the walking class of service or authorization
code feature.
TONE OR PULSE DIALING
Outside lines can be programmed for either tone or pulse dialing to meet local telephone company require-
ments.
TRAFFIC REPORTING
The OfficeServ 7200 system can store peg counts for various types of calls. These peg counts can be printed
on-demand, daily, hourly, or up to three separate programmable shifts. The report includes statistics for each
trunk, trunk group, station, station groups and page announcements. For more details and explanations see
sections 4.9 and 4.10 of this document.
TRANSFER
System operation permits station users to transfer calls to other stations in the system. Transfers can be
screened, unscreened or camped-on to a busy station.
TRUNK GROUPS
Outside lines can be grouped for easy access by dialing a code or pressing a button.There are 30 trunk groups
available.
UNIFORM CALL DISTRIBUTION (UCD)
UCD is a call distribution method by which callers in a queue are routed to the next available agent. While
waiting in a queue a canned or customized announcement can be periodically played to the caller based on
a programmable timer while retaining their place in the queue. Statistical and historical reports are available
to assist supervisors in managing a call center. See Call Center.
UNIVERSAL ANSWER
Station users may dial the Universal Answer code or press the UA key to answer any outside lines pro-
grammed to ring the UA device. The UA device can be a station, group of stations, common bell or ring over
page.
VIRTUAL EXTENSIONS
The OfficeServ 7200 has a number of virtual extension ports encoded in the system database. They can be
assigned as keyset or single line analog ports. The system has 62 virtual extension ports. These ports have all
the attributes of an actual station port including call forwarding. These virtual ports can be exchanged with
real station ports using the set relocation feature to provide hot desking.
VOICE MAIL
Inband Signalling:
The OfficeServ 7200 system uses DTMF tones (inband signalling) to communicate
with any compatible voice mail system. Stations can call forward to a voice mail system. When answered, the
system will send DTMF tones routing the caller directly to the called station user’s mailbox. Keyset users can
press one button to retrieve messages from the voice mail system. A Voice Mail Transfer key permits keyset
users to easily transfer a caller directly to an individual voicemail box without navigating through menus.
4.27
