VIEWING THE NEXT CALLER ID CALL
In the event that you have a call waiting or a camped-on call at your keyset, you
can press the
NEXT
key to display the Caller ID information associated with the
call in queue at your keyset. Either the CID name or CID number will show in the
display depending on your Name/Number selection.
To view Caller ID information for calls that have been camped-on to your keyset,
press the
NEXT
key. If your keyset does not have a
NEXT
key, press the
CID
key
and then the
NEXT
soft key.
SAVING THE CALLER ID NUMBER
At any time during an incoming call that provides CID information, you may press
the
SAVE
key to save the CID number. If your keyset does not have a
SAVE
key,
press the
CID
key, the
SCROLL
key and then the
SAVE
soft key. The system must
be using LCR to dial the saved number.
REDIALING A SAVED CALLER ID
NUMBER
To redial a number that has been saved, press the
SNR
key or dial
17
.
NOTES:
1. Your telephone system must have LCR correctly programmed to redial the
saved number.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or
press SPK before you begin dialing.
STORING A CALLER ID NUMBER
At any time during an incoming call that provides CID information, you may save
the CID number as a speed dial number in your personal speed dial list. To store a
Caller ID number in a personal speed dial bin:
•
Press the
STORE
key.The system displays the speed dial bin in which the num-
ber was stored,
OR
•
Press the
CID
key and then press the
SCROLL
key.
•
Press the
STORE
soft key.
•
The system displays the speed dial bin in which the number was stored.
NOTE: Your telephone system must have LCR correctly programmed to redial the
saved number. If LCR is not being used on your system, you will not be allowed to
STORE CID numbers.
55
NO CID DSP
Caller ID Digital Signal Processors (CIDDSP’s) are resources
in the system required for receiving CID data. If there are
no CIDDSP’s available at the time a call comes in, this is the
message you will see on your display.
NOTE:The Caller ID features require optional software and/or hardware. Please see
your service and installation company for details.
WHAT IS ANI?
[T1&E&M NOT SUPPORTED ON THE OS 7100]
ANI (Automatic Number Identification) is a feature offered by some telephone
service providers that provides the calling party’s telephone number. This service
is only available on E&M Tie Lines on a T1, digital trunk. ANI is similar to Caller
Identification (CID) but the format and information of the calling person is differ-
ent. CID uses FSK signalling and ANI uses DTMF signalling. Usually, with ANI, a call-
ing party’s identity is the Listed Directory Number (LDN) unless a separate bill-to-
number has been specified, (in which case the bill-to-number will be sent). Note
that ANI does not provide calling party NAME, only the number.The phone system
can provide calling number to name translation table.
WHAT IS CLI?
On ISDN circuits, calling party information is called CLI and is supported on both
BRI (not supported on the OfficeServ 7100) and PRI type circuits. On BRI circuits
the system only supports number delivery and, like ANI, a name can be attached
to the telephone number of frequent callers via the Caller ID translation table. On
5ESS and NI2 PRI circuits both name and number support is provided on the sys-
tem.
SELECTING YOUR CALLER ID
DISPLAY
Simultaneous display of Caller ID name and number on incoming CO calls on both
lines of display keysets is supported on all OfficeServ systems. On transferred CO
calls, you can decide if you want to see the Caller ID name or Caller ID number in
the display. Regardless of which one is selected, you can press the
NDD
key to
view the other pieces of CID information. To select the type of Caller ID informa-
tion you wish to view first:
•
With the handset on-hook, press
TRSF
and then dial
119
.
•
Dial
0
for CID options or
1
for ANI options, or
2
for CLI options.
•
Dial
0
for if you do not wish to view CID information,
1
to view the NUMBER
first or
2
to view the NAME first.
•
Press
TRSF
to store your selection.
54
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