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Samsung OfficeServ 7200, User Instructions

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TABLE OF CONTENTS

ABOUT THIS BOOK

....................................................................................1

THINGS YOU SHOULD KNOW

..............................................2–10

ASSEMBLING YOUR KEYSET

......................................................11

ADDING AN iDCS 14B KEY STRIP

........................................12

ADDING A KEYSET DAUGHTERBOARD

MODULE

..........................................................................................................13

OUTSIDE CALLS

Making an Outside Call ................................................................................................14
Answering an Outside Call..........................................................................................14
Universal Answer  ..........................................................................................................14
Recall/Flash ......................................................................................................................15
Busy Line Queuing with Callback ............................................................................15
Canceling Callback ........................................................................................................15

INTERCOM CALLS

Calling Other Stations ..................................................................................................16
Answering Intercom Calls ..........................................................................................16
Answer Modes ................................................................................................................16
Busy Station Callback....................................................................................................17
Busy Station Camp-on..................................................................................................17
Calling Your System Operator....................................................................................18

CALL PROCESSING

Holding Calls ............................................................................................................19–20
Transferring Calls ....................................................................................................20–21
Transfer with Camp-On ................................................................................................21
Transfer to Voicemail ....................................................................................................21
Call Waiting ......................................................................................................................21
Conference Calls ............................................................................................................22

Copyright 2006-2009 Samsung Telecommunications America.

All rights reserved. No part of this manual may be reproduced in any form or by any means—graphic,
electronic or mechanical, including recording, taping, photocopying or information retrieval systems—
without express written permission of the publisher of this material.

iDCS Keyset

Home Page

Table of Contents

Summary of Contents for OfficeServ 7200

Page 1: ...HANGING YOUR TIME AND DATE DISPLAY 1 15 1 12 SETTING STATION ON OFF OPTIONS 1 16 1 13 SELECTING A RING TONE 1 19 1 14 ALARM REMINDER 1 20 1 15 STATION VOLUME 1 21 1 16 SETTING A PROGRAMMED MESSAGE 1 2...

Page 2: ...DISPLAY PROGRAMMING 1 1 OVERVIEW iDCS KEYSETS This diagram illustrates the keys on a iDCS 28 BUTTON and a iDCS 18 BUTTON keyset that have special functions during programming When required these keys...

Page 3: ...pecial functions during programming When required these keys will be referred to by the names described in the diagram DCS KEYSETS This diagram illustrates the keys on a display keyset that have speci...

Page 4: ...000 Series KEYSETS This diagram illustrates the keys on an ITP 5121 D keyset The ITP and DS 5000 keysets have keys that have special functions during programming When required these keys will be refer...

Page 5: ...fer key followed by 100 Display shows 201 STN LOCK PASSCODE _ 2 Enter your passocde Default is 1234 201 STN LOCK UNLOCKED 3 Enter 1 for locking outgoing calls Internal calls will still be allowed 201...

Page 6: ...Default passcodes cannot be used for toll restriction override or for DISA access ACTION DISPLAY 1 Press the transfer key followed by 101 Display shows 201 PASSCODE OLD CODE _ 2 Enter the existing pa...

Page 7: ...his option will cancel any call forwarding set in MMC 102 It will not remove the programmed destination and will not override any preset forward settings in MMC 316 1 ALL CALL This option when set wil...

Page 8: ...Press UP or DOWN to select forward type and press RIGHT soft key to move cursor 3 Dial destination number e g 201 OR 201 FORWARD 1 ALL CALL 205 Press UP or DOWN to select destination and press RIGHT...

Page 9: ...ansferred to a station in Auto Answer the screened portion of the call will be Auto Answer but the keyset will ring when the transfer is complete if the user has not pressed the ANS RLS key or lifted...

Page 10: ...from upper case to lower case There are up to 11 characters that can be used NOTES 1 When the character you want appears on the same dial pad key as the previous character press the VOLUME UP or DOWN...

Page 11: ...4 8 DIAL 9 W X Y Z 9 DIAL 4 4 1 When the character you want appears on the same dial pad key as the previous character press UP to move the cursor one space to the right 2 Other symbols are available...

Page 12: ...gain to begin displaying digits If your system uses rotary or pulse dialing C O lines pressing button D before entering a speed dial will cause all subsequent digits to be sent as DTMF tones until the...

Page 13: ...ning its name There are up to 11 characters that can be used ACTION DISPLAY 1 Press the transfer key followed by 106 Display shows 201 SPEED NAME 00 2 Dial the speed dial location e g 01 OR 201 SPEED...

Page 14: ...Park orbits 0 9 RP Ring Plan 1 6 or HOLD for None SPD Speed Dial 00 49 500 999 PMSG Programmed Message 01 30 DIR Directory PERS 1 SYS 2 or STN 3 VT Voice Mail Transfer Voice Mail Group 501 549 SG Sta...

Page 15: ...1 48 1 TYPE Telephone Model 2 PICKUP GROUP None 01 30 3 SGR Station Group Number 4 BOSS SECR None 1 4 5 PAGE Page Zone 1 4 6 7 8 COS NO COS 1 30 per Ring Plan 01 06 9 TENANT GROUP 1 2 ACTION DISPLAY...

Page 16: ...Displays 1 P M as 01 00 1 24 HOUR Displays 1 P M as 13 00 2 DISPLAY Sets format of DAY and MONTH display and has two options 0 UPPER CASE Displays Friday as FRI and March as MAR 1 LOWER CASE Displays...

Page 17: ...press the SPEAKER button 04 KEY TONE Allows the user to hear a slight tone when pressing buttons on keyset 05 PAGE REJOIN Allows the user to hear the latter part of page announcements if keyset becom...

Page 18: ...isplay Set to ON will require user to press SEND button to make a call it works like a cell phone Enblock dialing must be enabled in MMC 861 17 STN NO RING When ON all incoming calls will not ring at...

Page 19: ...R OFF If option 02 from above list is dialed at Step 2 201 STN ON OFF HEADSET USE ON If option 03 from above list is dialed at Step 2 201 STN ON OFF HOT KEYPAD ON If option 04 from above list is diale...

Page 20: ...ght ring frequencies ACTION DISPLAY 1 Press the transfer key followed by 111 Display shows 201 RING TONE SELECTION 6 2 Dial 1 8 to select the ring tone OR 201 RING TONE SELECTION 5 Press UP or DOWN to...

Page 21: ...sfer key followed by 112 Display shows 201 ALM CLK 1 HHMM NOTSET 2 Dial 1 3 to select the alarm e g 2 OR 201 ALM CLK 2 HHMM NOTSET Press UP or DOWN to select alarm Press the right soft key to move the...

Page 22: ...and level 16 is the highest 4 BGM VOLUME Set a level for your keyset background music volume There are sixteen levels of volume level 1 is the lowest and level 16 is the highest 5 PAGE VOLUME This is...

Page 23: ...N VOLUME OFF RING VOL 4 If option 2 from above list is dialed at step 2 201 STN VOLUME HANDSET VOL 4 If option 3 from above list is dialed at step 2 201 STN VOLUME SPEAKER VOL 13 If option 4 from abov...

Page 24: ...lling you will see this message and be informed of your status or follow your instructions ACTION DISPLAY 1 Press the transfer key followed by 115 Display shows 201 PGMMSG 00 CANCEL VAC MSG 2 Dial 00...

Page 25: ...A display keyset is necessary to view messages ACTION DISPLAY 1 Press the transfer key followed by 116 Display shows 201 ALM REM 1 HHMM NOTSET 2 Dial 1 3 to select the alarm e g 2 OR 201 ALM REM 1 HH...

Page 26: ...CID data will be displayed 1 NUMBER FIRST The CID number received from the Central Office will be displayed first 2 NAME FIRST The CID name received from the Central Office will be displayed first AN...

Page 27: ...to select CID or ANI OR 201 ANI DISP NUMBER FIRST Press UP or DOWN to select CID or ANI and press the right soft key 3 Dial display option 0 1 or 2 e g 2 OR 201 CID DISP NAME FIRST Press UP or DOWN to...

Page 28: ...ITP 5112L User Guide 05 2009 For OfficeServ 100 OfficeServ 500 OfficeServ 7000 Series ITP 5112L Guide Table of Contents Home Page...

Page 29: ...tation Callback 21 Busy Station Camp On 21 Calling your System Operator 22 CALL PROCESSING System Hold 23 Exclusive Hold 23 Samsung Telecommunications America reserves the right without prior notice t...

Page 30: ...mer 60 Timer Function 60 Viewing Message Indications 61 Personal Speed Dial Names 61 Remote Hold 23 Hold Recall 24 Consultation Hold 24 Retrieving Calls Held at Another Station 24 Transferring Calls 2...

Page 31: ...ork as described in this book please con tact your installation and service company to determine the correct code 1 Station Names 61 Managing Key Assignments 61 LCR with Clear 62 Backspace with LCR 62...

Page 32: ...ORIENTATION The ITP model telephones are called IP keysets The IP keyset incorporates but tons or keys that are used to access or activate the many features of your office phone system The lower five...

Page 33: ...programmable button ENTER BUTTON This button is used to select a menu option or to save changes made to a menu or submenu option DIRECTION BUTTON The DIRECTION BUTTON is the donut shaped ring which su...

Page 34: ...ters or numbers entered by the dial button or to move to the previous screen After pressing the MENU button use the direction button to highlight the desired menu icon For multiple screen options the...

Page 35: ...Adapter that came with the 5112LD keyset This manual assumes that the ITP keysets are connected to a functioning local IP network The local IP network must be able to communicate with the main process...

Page 36: ...will need to be setup to operate within the users network The Setup Menu is also used to make changes to the keyset in the event that the system information should change The option chosen via scroll...

Page 37: ...onfiguration Main Menu select 3 Network Setup to set or modify the network parameters The LCD will display the Network Setup screen If 1 Manual IP is selected the user must enter the IP address subnet...

Page 38: ...he 3 Gateway menu is selected the user can enter a new gateway address The user can check if there is any gateway IP address of the phone that is currently saved on the LCD If the gateway IP address h...

Page 39: ...ES 1 If a call is flashing at your keyset but not ringing you must press the flashing button to answer 17 16 OUTSIDE CALLS Note When making calls internal or outside calls in order to access the progr...

Page 40: ...or group of lines is busy Press the CALLBACK button if programmed or dial 44 you will hear confir mation tone Press the END button When the line becomes free the system will call you back Lift the han...

Page 41: ...More Calls tone that station has no available button to accept your call Hang up or leave a message 21 20 INTERCOM CALLS CALLING OTHER STATIONS Dial the extension number or group number Wait for the...

Page 42: ...ine button at the remote station and return you to dial tone NOTES 1 If the destination station does not have any free CALL buttons or line buttons you will hear No More Calls tone and must return to...

Page 43: ...ON When you are transferring a call to another station and you receive a busy signal you may camp the call on to this station Simply hang up when you hear the busy signal The called party will be ale...

Page 44: ...lines connect ed together in a trunk to trunk conference press the CONFERENCE button plus the CALL button that the call appears on or follow the instructions to drop a party and use your extension nu...

Page 45: ...ore and exit 29 Using Conference Groups From the idle condition press the CONFERENCE button Select the Conference Group by pressing the corresponding soft key on the left Press SEND to call all member...

Page 46: ...inging at another station lift the handset and dial 65 plus the extension number of the ringing phone If you have a DP key assigned with a station number you only need to press this DP key with the fl...

Page 47: ...er will be automatically dialed for you If you press ENTER without entering a speed dial number all registered num bers will be displayed 2 BY NAME Searches for a telephone number by names associated...

Page 48: ...d then press the SAVE REPEAT button 34 DIAL Dials the displayed number PREVIOUS Moves you to the previous entry EXIT Exit programming and return to idle screen NEXT Moves you to the next entry Press E...

Page 49: ...ts 2 If the parked call is not retrieved within a pre programmed period of time it will recall your keyset and have a slow flashing amber light You cannot park and page intercom calls 3 If the Hot Key...

Page 50: ...will turn the previous one off and set a different programmed message 38 AUTOMATIC PARK WITH PAGE BUTTON While in conversation press the PAGE button The call is automatically parked at your station R...

Page 51: ...rm will alert you two more times at five minute intervals Set alarm for desired duration Everyday Once These alarms can be used to remind you of an appointment later in the day Once or as a daily remi...

Page 52: ...3 Everyday There are two possible alarms Each can be either a today Once or a daily Everyday alarm To set alarms Press TRANSFER and then dial 112 Dial the alarm number 1 2 or 3 Dial the time at which...

Page 53: ...R to invoke REPLY option OR scroll to OK option and press ENTER If REPLY option is activated the Select Message screen is displayed Scroll to the desired message and press ENTER The message is sent to...

Page 54: ...MSG button Press the NEXT button if there are more than two Secretary stations assigned to that BOSS station all Secretary keysets will be displayed in the case of mul tiple Secretary stations scroll...

Page 55: ...OHVA BLOCK Your keyset can be programmed with an OHVA Block BLOCK button Pressing this button will prevent anyone from making an OHVA to you until you press the button again and cancel the blocking OH...

Page 56: ...ption Page OR press END to return to idle screen CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows customers using the AME feature to enable password protec tion This will prevent unauthorized...

Page 57: ...made and features activated by simply dialing the C O line number trunk group access code intercom number or feature access code With the handset on hook press TRANSFER and then dial 110 Dial 031 to t...

Page 58: ...ER to store your selection From the LCD Press MENU button Scroll to SETUP option press ENTER 55 From the LCD Press MENU button Scroll to SETUP option press ENTER Scroll to STATION ON OFF and press ENT...

Page 59: ...EXTENSIONS MOBEX This feature allows you to configure options for any Mobile Extension MOBEX ports that are assigned to you by your telephone system administrator You can turn a port on or off set the...

Page 60: ...all for 501 message frm 204 and FWD ALL to 204 keep you in formed of what is happening and where you are In some conditions you are prompted to take an action and in other cases you receive directory...

Page 61: ...ursor is placed correctly before you enter the extender 60 DISPLAY NUMBER DIALED Display keysets begin showing digits as they are dialed They will stay in the dis play until the call duration timer co...

Page 62: ...ther station can view this message and take the appropriate action or respond back with another text message There are 1000 messages assignable to stations in blocks of 10 stored in system memory that...

Page 63: ...ace it on hold before inquiring 2 If you inquire about an outgoing call you will receive a call no longer avail able display CALLER ID SELECTING YOUR CALLER ID DISPLAY Simultaneous display of Caller I...

Page 64: ...ll to desired option setting Enter TIME via dial pad in 24 hour format Set RING TONE via direction button LEFT RIGHT Each tone is heard Set REPEAT DURATION via direction button Press ENTER when finish...

Page 65: ...izing Your Keyset Section Station Answering Mode Programming 2 ABSENT MESSAGE See Paging and Messaging Section 3 INTERNAL CALL Select incoming information display from internal caller Number or Name 6...

Page 66: ...old and connect you to the next call AUTO TIMER Timer in LCD that monitors call duration HEADSET USE Switches between headset and handset use HOT KEYPAD Allows for dialing without lifting handset firs...

Page 67: ...tening to your Message 4 Access Manager See Access Manager 5 Personal Greetings See Personal Greetings 6 Mailbox Administration See Mailbox Administration Personal Services See Personal Services Retur...

Page 68: ...Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Personal Greetings 6 Edit Only Mailbox G...

Page 69: ...e will tog gle between the two levels 8 Pause or resume during message playback 9 Fast forward the message 5 seconds 77 GETTING STARTED Using your new Samsung Voicemail Subscriber Services is as simpl...

Page 70: ...eir cur rent status when you access them 79 99 Change playback speed of the recording Not available on OS 7100 or OS IP UMS There are two levels of speed during playback Dialing this code will toggle...

Page 71: ...Follow Me Allows the subscriber to enter an alternate location and set how long the new destination Designated Location will be active This number may be an internal or external number This is useful...

Page 72: ...you after you pick up the telephone and answer you will be instructed that there is a message and to enter your password Simply enter your pass word and you will now be logged in 83 Example Hi this i...

Page 73: ...ge Alert There are 4 options available to you Press 1 to toggle message alert on and off Press 2 to set the schedule when you would like to be notified Press 3 to be notified on urgent messages only P...

Page 74: ...y reduce the number of prompts played in the subscriber interface mailbox prompts Change this setting only if you are very familiar with the user operation of the SVMi E Series 87 86 PERSONAL SERVICES...

Page 75: ...ill flash Press this flashing key VMMSG and follow the prompts to retrieve messages This key may be pressed at any time to log into your Subscriber Main Menu Answer Machine Emulation If you have an An...

Page 76: ...ying a WAV file then the E Mail Gateway will not work for them until they add some method to listen to WAV files delivered to their Inbox The same applies to Fax Mail messages if the device the subscr...

Page 77: ...e Mail Administrator can adjust parameters per sub scriber or group of subscribers that decide how when or if to delete the original voice message after it is sent to the E Mail Server When full synch...

Page 78: ...________________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 _______...

Page 79: ...05 2009 ITP 5121D User Guide For OfficeServ 100 OfficeServ 500 OfficeServ 7000 Series ITP 5121D Guide Table of Contents Home Page...

Page 80: ...Privacy Release 28 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason Samsung Telecommunications America also reserves the ri...

Page 81: ...ce with LCR 55 Text Messaging 56 57 Caller ID 58 62 ANI 59 62 CLI 59 62 DIALING FEATURES Speed Dialing 29 Programming Personal Speed Dial Numbers 29 30 One Touch Speed Dialing 30 Last Number Redial 30...

Page 82: ...telephone communica tions a breeze This book is written based on the factory default settings for the feature access codes Sometimes due to programming requirements these codes may be changed If you...

Page 83: ...ENTATION The ITP model telephones are called IP keysets The IP keyset incorporates buttons or keys that are used to access or activate the many features of your office phone system The ITP 5121D keyse...

Page 84: ...lok Dial Mode when dialing an outside telephone number or internal station number you must press the SEND button to initiate the call This button is also used when reviewing recently received or calle...

Page 85: ...0 ms OFF FOR TEN SECONDS Transfer Conference Tone Indicates your call is being held and you can dial another party TRANSFER CONF TONE 100 ms ON 100 ms OFF CONTINUOUS Confirmation Tone Very short beeps...

Page 86: ...eysets are connected to a functioning local IP network The local IP network must be able to communicate with the main processor and MGI card in the OfficeServ 100 OfficeServ 500 or in the OfficeServ 7...

Page 87: ...as the ITP 5121D phone is connected to the power supply or Power over Ethernet LAN port When entering the IP setup menu the LCD displays the following options Other items not shown on screen when scr...

Page 88: ...e that IP address by pressing the Enter button of navigation button assembly If the 3 NETMASK SET UP menu is selected press ENTER the LCD will dis play the following message and the user can enter a n...

Page 89: ...If the subnet mask address has not been set the display will show nothing Press any dial buttons from 0 9 and button to enter the subnet mask IP address and then save that subnet mask IP address by p...

Page 90: ...and press an idle outside line button line group button or dial a line access code to receive dial tone OR press an idle outside line button line group button or dial a line access code to receive dia...

Page 91: ...urn it off Press TRANSFER to store your selection 19 18 INTERCOM CALLS CALLING OTHER STATIONS Dial the extension number or group number Wait for the party to answer If you hear a brief tone burst inst...

Page 92: ...wish to place a call on hold at another station Press TRANSFER and a dial the station number or press the appropriate DSS button Press the HOLD button This will place the call on system hold on an av...

Page 93: ...Automatic Hold feature set If not you must press 23 If you do not answer this recall within a pre programmed period of time it will go to the system operator CONSULTATION HOLD When you are talking on...

Page 94: ...will ring Lift the handset or press the SEND button to answer NOTE Intercom calls will not go on Automatic Hold CONFERENCE CALLS You may conference up to five parties you and four others in any combin...

Page 95: ...ove except you do not need to dial the desired group number See your installation company for the assigned access code MY GROUP PICKUP __________________ 27 FORWARD BUSY NO ANSWER If you have both a F...

Page 96: ...ial list A station may be assigned up to fifty numbers 00 49 See your system admin istrator to determine the amount assigned to your station While on hook press TRANSFER and then dial 105 Dial a speed...

Page 97: ...ade through the keyset speaker The micro phone is muted 31 For the purposes of pro gramming speed dial num bers the programmable but tons are known as A B C D E and F The A button is not used The B bu...

Page 98: ...age from a speakerphone by pressing the PAGE key or dialing 55 without lifting the handset ALL PAGE To page all designated keysets in internal zone 0 and all external zones at the same time Lift the h...

Page 99: ...s left at your keyset dial 42 plus your extension Your MESSAGE light will go out NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before y...

Page 100: ...tion that left a message will be called automatically If that station does not answer your MESSAGE light will stay on Repeat until all messages have been returned in the order received Your MESSAGE li...

Page 101: ...can mute the handset transmitter or the microphone during any conversa tion Press the MUTE button It will light red To resume speaking press the MUTE button again The light turns off BACKGROUND MUSIC...

Page 102: ...y station Press the DIVERT button to pass a call while ringing To transfer all calls to the Secretary Press the DIVERT button while the phone is idle The LED will be lit and all calls will ring the se...

Page 103: ...voice announcing to a station close to you use the handset to avoid an echo effect 2 You cannot off hook voice announce to single line telephones OHVA BLOCK Your keyset can be programmed with an OHVA...

Page 104: ...ress TRANSFER to store your selection 45 44 CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows customers using the AME feature to enable password protec tion This will prevent unauthorized users...

Page 105: ...store your selection 47 46 Your keyset may be equipped with a Headset mode button If it is so equipped pressing this button while the light is out will cause the keyset to enter headset mode and the...

Page 106: ...ers calling this MOBEX port Press TRANSFER to store your selection and exit programming To set the caller ID of the location you will be calling in from Press TRANSFER and then dial 126 Dial your stat...

Page 107: ...eature keys and ac cess codes Pressing one of these buttons has the same effect as pressing a pro grammable button These buttons are called soft keys as their functions are not fixed They change to pr...

Page 108: ...cases invaluable Displays like CALL FROM 203 TRANSFER TO 202 701 RINGING TRANSFER FM 203 708 busy Camp on to 204 Recall from 204 Call for 501 message frm 204 and FWD ALL to 204 keep you in formed of...

Page 109: ...press ing the BSPC soft key as many times as necessary 55 DIAL 7 P Q R S 7 DIAL 8 T U V Q 8 DIAL 9 W X Y Z 9 DIAL NOTES 1 When the character you want appears on the same dial pad key as the previ ous...

Page 110: ...REMINDER MESSAGES for instructions on how to enter charac ters to create a text message Familiarization with the two digit message numbers you will use the most will make this procedure quick and easy...

Page 111: ...ew first With the handset on hook press TRANSFER and then dial 119 Dial 0 for CID options 1 for ANI options or 2 for CLI options Dial 0 if you do not wish to view CID information 1 to view the NUMBER...

Page 112: ...he REVIEW button 61 VIEWING THE NEXT CALLER ID CALL In the event that you have a call waiting or a camped on call at your keyset you can press the NEXT button to display the Caller ID information asso...

Page 113: ...eyset You may return the call directly from the displayed sta tus Scroll or dial option number 1 Outgoing Call Log Press ENTER Scroll to the desired PHONE NUMBER and press the SEND button to automatic...

Page 114: ...ber directly from the displayed status Scroll or dial option number 3 Speed Dial Press ENTER Scroll to option or dial desired option 1 Personal Speed 2 System Speed Press ENTER OR Scroll to the desire...

Page 115: ...ces Menu Inside Callers Subscriber logging in from their Desk Dial the voicemail access number or press the key assigned to ring the voicemail VMMSG Enter your personal password when prompted the defa...

Page 116: ...sign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Personal Greetings 6 Edit Only Mailbox Gree...

Page 117: ...de will tog gle between the two levels 8 Pause or resume during message playback 9 Fast forward the message 5 seconds GETTING STARTED Using your new Samsung Voicemail Subscriber Services is as simple...

Page 118: ...their cur rent status when you access them 99 Change playback speed of the recording Not available on OS 7100 or OS IP UMS There are two levels of speed during playback Dialing this code will toggle...

Page 119: ...set how long the new destination Designated Location will be active This number may be an internal or external number This is useful if you are frequently traveling or changing the number where you ca...

Page 120: ...lls you after you pick up the telephone and answer you will be instructed that there is a message and to enter your password Simply enter your pass word and you will now be logged in Example Hi this i...

Page 121: ...age Alert There are 4 options available to you Press 1 to toggle message alert on and off Press 2 to set the schedule when you would like to be notified Press 3 to be notified on urgent messages only...

Page 122: ...reduce the number of prompts played in the subscriber interface mailbox prompts Change this setting only if you are very familiar with the user operation of the Samsung Voicemail 81 80 PERSONAL SERVIC...

Page 123: ...will flash Press this flashing key VMMSG and follow the prompts to retrieve messages This key may be pressed at any time to log into your Subscriber Main Menu Answer Machine Emulation If you have an A...

Page 124: ...ng a WAV file then the E Mail Gateway will not work for them until they add some method to listen to WAV files delivered to their Inbox The same applies to Fax Mail messages if the device the subscrib...

Page 125: ...e Mail Administrator can adjust parameters per sub scriber or group of subscribers that decide how when or if to delete the original voice message after it is sent to the E Mail Server When full synch...

Page 126: ...________________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 _______...

Page 127: ...05 2009 ITP 5107S User Guide For OfficeServ 100 OfficeServ 500 OfficeServ 7000 Series ITP 5107S Guide Home Page Table of Contents...

Page 128: ...Privacy Release 27 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason Samsung Telecommunications America also reserves the ri...

Page 129: ...R 54 Text Messaging 55 56 Caller ID 57 61 ANI 58 61 CLI 58 61 DIALING FEATURES Speed Dialing 28 Programming Personal Speed Dial Numbers 28 29 One Touch Speed Dialing 29 Last Number Redial 29 Manual Re...

Page 130: ...requently used features Learning to use your keyset correctly will make everyday telephone communica tions a breeze This book is written based on the factory default settings for the feature access co...

Page 131: ...Second Intervals 2 THINGS YOU SHOULD KNOW USER ORIENTATION The ITP model telephones are called IP keysets The IP keyset incorporates buttons or keys that are used to access or activate the many featur...

Page 132: ...TONES The system provides several tones to assist you Some of these tones are already familiar to you 5 4 Intercom Dial Tone A steady tone that indicates you can begin dialing DIAL TONE CONTINUOUS Ri...

Page 133: ...LAN connection that provides power over the ethernet The ITP 5107S supports the power over ethernet feature when it is connected to a IEEE 802 3af compliant LAN switch or power injector port IMPORTAN...

Page 134: ...rate within the users network The Setup Menu is also used to make changes to the keyset in the event that the system information should change The option chosen via scroll key will be highlighted The...

Page 135: ...settings 8 REBOOT This option reboots the ITP 10 SETTING HOT DESKING IDLE LOGIN Hot Desking allows you to log in and out of your ITP 5107S without rebooting From the Main Menu select 6 PHONE SETUP to...

Page 136: ...nd press SPEAKER the LCD will display this message and the user can enter its IP address Check if there is any currently saved IP address of the phone on the LCD If the IP address has not been set the...

Page 137: ...Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before dialing ANSWERING AN OUTSIDE CALL Lift the handset and you are automatically connected to the...

Page 138: ...O ANS CO must be set ON 16 RECALL DIAL TONE Press the NEW button to disconnect your existing call wait for dial tone and then make a new call on the same line NOTE If this button does not appear on yo...

Page 139: ...eceive a busy signal but you do not want to wait for a callback MANUAL CAMP ON Press the CAMP button or dial 45 The called station will receive off hook ring tone repeated every few seconds and its fi...

Page 140: ...when the called station hangs up or you can press TRANSFER to return to the outside party If you wish to send the call to another extension without waiting for the 21 20 CALL PROCESSING SYSTEM HOLD Wh...

Page 141: ...s in the conference will be disconnected You may now speak with each caller privately and transfer them as usual or reestablish another conference 23 first station to hang up simply press another DSS...

Page 142: ...n group of stations or an external telephone number Program a destination for the type of forwarding you want as detailed below If you have FWD ALL FWD BUSY and FWD NO ANSWER buttons press one to turn...

Page 143: ...YES or NO Press TRANSFER to store and exit STATION CALL PICKUP To pick up answer a call ringing at another station lift the handset and dial 65 plus the extension number of the ringing phone If you h...

Page 144: ...LAST NUMBER REDIAL To redial the last telephone number you dialed press the REDIALbuttonordial 19 NOTES 1 If the Hot Keypad feature has been turned off you must first lift the handset or press the SP...

Page 145: ...med with Call Log Blocks then the Redial will access the call log when pressed SAVE NUMBER WITH REDIAL To save the number you just dialed for later use press the SNR button before hanging up To redial...

Page 146: ...retrieved within a pre programmed period of time it will recall your keyset and have a slow flashing amber light You cannot park and page intercom calls 3 If the Hot Keypad feature has been turned of...

Page 147: ...cally parked at your station Receive page tone and dial a desired page zone number Make announcement indicating your extension number or the line number Hang up To retrieve an automatically parked cal...

Page 148: ...ress TRANSFER and then dial 112 Dial the alarm number 1 2 or 3 Dial the time at which you want the alarm to sound Enter the time as HHMM hours and minutes using the 24 hour clock Dial 0 NOT SET 1 TODA...

Page 149: ...nt code Account codes may be a maximum of 12 digits may be used if the account code is to be less than 12 characters you may end the code by pressing or the right soft key The type of code used is det...

Page 150: ...ng to your original call This will disconnect the OHVA call NOTES 1 When you are voice announcing to a station close to you use the handset to avoid an echo effect 2 You cannot off hook voice announce...

Page 151: ...e four characters You can use 0 9 Redial the new passcode to verify If successful you will hear two beeps Four beeps indicate an incorrect code Reenter the code again Press TRANSFER to store the new p...

Page 152: ...swer When a CO call arrives at your station and this option set for ON your phone will sound two beeps the same as when a screened transfer is completed and you will be SET ANSWER MODE INTERCOM You ca...

Page 153: ...are assigned to you by your telephone system administrator You can turn a port on or off set the telephone number for the port or set the caller ID you will be calling in from The caller ID field has...

Page 154: ...ategories The symbol displayed as the last character on the lower line of the display indicates that there are additional options Press the SCROLL button to display these additional options User instr...

Page 155: ...tion TIMER FUNCTION Display keyset users may use this feature as a simple stopwatch When the keyset is idle press the TIMER button to start timing Press the TIMER button again to stop timing Read the...

Page 156: ...ions before you return them With the handset on hook press the MESSAGE button with the red flashing light The first station that left a message indication will be displayed Press the UP and DOWN arrow...

Page 157: ...listen to your caller while repeating steps 2 The following example will better demonstrate how to useText Messaging In this example station 201 is making an off hook voice announcement to station 205...

Page 158: ...lines This will redirect these PRIVATE calls to an announce ment that states that you do not wish to receive calls that have had Caller ID blocked The code to block these calls can usually be found in...

Page 159: ...lable at the time a call comes in this is the message you will see on your display NOTE The Caller ID features may require optional software and or hardware Please see your service and installation co...

Page 160: ...this call OR You can return to the idle condition by pressing IGNORE NOTES 1 If you are on an intercom call or you have Automatic Hold turned off you must finish the existing call or place it on hold...

Page 161: ...stening to your Message 4 Access Manager See Access Manager 5 Personal Greetings See Personal Greetings 6 Mailbox Administration See Mailbox Administration Personal Services See Personal Services Retu...

Page 162: ...Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Personal Greetings 6 Edit Only Mailbox G...

Page 163: ...de will tog gle between the two levels 8 Pause or resume during message playback 9 Fast forward the message 5 seconds GETTING STARTED Using your new Samsung Voicemail Subscriber Services is as simple...

Page 164: ...their cur rent status when you access them 99 Change playback speed of the recording Not available on OS 7100 or OS IP UMS There are two levels of speed during playback Dialing this code will toggle...

Page 165: ...1 Follow Me Allows the subscriber to enter an alternate location and set how long the new destination Designated Location will be active This number may be an internal or external number This is usef...

Page 166: ...lls you after you pick up the telephone and answer you will be instructed that there is a message and to enter your password Simply enter your pass word and you will now be logged in Example Hi this i...

Page 167: ...age Alert There are 4 options available to you Press 1 to toggle message alert on and off Press 2 to set the schedule when you would like to be notified Press 3 to be notified on urgent messages only...

Page 168: ...reduce the number of prompts played in the subscriber interface mailbox prompts Change this setting only if you are very familiar with the user operation of the Samsung Voicemail 77 76 PERSONAL SERVIC...

Page 169: ...ail message light on your keyset will flash Press this flashing key VMMSG and follow the prompts to retrieve messages This key may be pressed at any time to log into your Subscriber Main Menu Answer M...

Page 170: ...ng a WAV file then the E Mail Gateway will not work for them until they add some method to listen to WAV files delivered to their Inbox The same applies to Fax Mail messages if the device the subscrib...

Page 171: ...e Mail Administrator can adjust parameters per sub scriber or group of subscribers that decide how when or if to delete the original voice message after it is sent to the E Mail Server When full synch...

Page 172: ...________________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 _______...

Page 173: ...05 2009 DS 5000 Series User Guide For OfficeServ 100 OfficeServ 500 and OfficeServ 7000 Series DS 5000 Guide Table of Contents Home Page...

Page 174: ...22 Privacy Release 23 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason Samsung Telecommunications America also reserves the...

Page 175: ...50 Backspace with LCR 50 Text Messaging 51 52 Caller ID 53 56 ANI 54 56 CLI 54 56 DIALING FEATURES Speed Dialing 24 Programming Personal Speed Dial Numbers 24 25 One Touch Speed Dialing 25 Last Number...

Page 176: ...gramming requirements these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company to determine the correct c...

Page 177: ...KNOW USER ORIENTATION The DS Series keysets incorporate buttons or keys that are used to access or acti vate the many features of your office phone system The DS 5021D keysets incor porate 21 programm...

Page 178: ...ode when dialing an outside telephone number or internal station number you must press the SEND button to initiate the call This button is also used when reviewing recently received or called numbers...

Page 179: ...SFER CONF TONE 100 ms ON 100 ms OFF CONTINUOUS Confirmation Tone Very short beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OF...

Page 180: ...mable Buttons 7 DS 5007S 8 DS 5064B AOM 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system fe...

Page 181: ...he handset and you are automatically connected to the ringing call See Ring Preference under Customizing Your Keyset OR press the SEND but ton to automatically answer on the speakerphone NOTE If a cal...

Page 182: ...answered handsfree AUTO ANS CO must be set ON 12 RECALL DIAL TONE Press the NEW button to disconnect your existing call wait for dial tone and then make a new call on the same line NOTE If this button...

Page 183: ...on and receive a busy signal but you do not want to wait for a callback MANUAL CAMP ON Press the CAMP button or dial 45 The called station will receive off hook ring tone repeated every few seconds an...

Page 184: ...line when the called station hangs up or you can press TRANSFER to return to the outside party If you wish to send the call to another extension without waiting for the 17 16 CALL PROCESSING SYSTEM HO...

Page 185: ...ou may now speak with each caller privately and transfer them as usual or reestablish another conference 19 first station to hang up simply press another DSS button OR Press the CALL button or C O lin...

Page 186: ...on group of stations or an external telephone number Program a destination for the type of forwarding you want as detailed below If you have FWD ALL FWD BUSY and FWD NO ANSWER buttons press one to tur...

Page 187: ...t YES or NO Press TRANSFER to store and exit STATION CALL PICKUP To pick up answer a call ringing at another station lift the handset and dial 65 plus the extension number of the ringing phone If you...

Page 188: ...fore you begin dialing 2 Redial does not apply to intercom calls 25 A B C D E F 24 DIALING FEATURES All DIALING FEATURES instructions are written to support Overlap Dialing mode This is the technical...

Page 189: ...mmed with Call Log Blocks then the Redial will access the call log when pressed SAVE NUMBER WITH REDIAL To save the number you just dialed for later use press the SNR button before hanging up To redia...

Page 190: ...ntercom calls 3 If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER button before you begin dialing AUTOMATIC PARK WITH PAGE BUTTON While in conversation...

Page 191: ...red page zone number Make announcement indicating your extension number or the line number Hang up To retrieve an automatically parked call Dial 10 plus the number that was announced If you have a PAG...

Page 192: ...message See Alarm Reminder Messages under Display Features 33 32 CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset While on hook press the DND button or...

Page 193: ...call press the ACC key or press TRANSFER followed by 47 Dial the account number or bin number if you are entering an account code you will need to press your ACC key or right soft key to finalize the...

Page 194: ...ton again to exit the group and turn the light off Repeat as necessary If you do not have an IN OUT button Dial the IN OUT access code number ________________ then the group number then 0 to exit the...

Page 195: ...es While on hook press TRANSFER and then dial 111 Dial 1 8 or press the UP and DOWN buttons to hear each tone When you hear the tone that you prefer press TRANSFER to save it NOTE Specific lines or st...

Page 196: ...reference off you must press the flashing button to answer a call allowing you to answer calls in the order you choose With the handset on hook press TRANSFER and then dial 110 Dial 061 to turn ring p...

Page 197: ...o store your selection and exit programming 43 AUTO ANSWER CO CALLS This option will allow CO calls that directly ring your phone to auto answer When a CO call arrives at your station and this option...

Page 198: ...as the last character on the lower line of the display indicates that there are additional options Press the SCROLL button to display these additional options User instructions will be displayed in lo...

Page 199: ...this feature as a simple stopwatch When the keyset is idle press the TIMER button to start timing Press the TIMER button again to stop timing Read the elapsed time in the display Lift the handset and...

Page 200: ...the handset on hook press the MESSAGE button with the red flashing light The first station that left a message indication will be displayed Press the UP and DOWN arrows to scroll through the stations...

Page 201: ...listen to your caller while repeating steps 2 The following example will better demonstrate how to useText Messaging In this example station 201 is making an off hook voice announcement to station 20...

Page 202: ...lines This will redirect these PRIVATE calls to an announce ment that states that you do not wish to receive calls that have had Caller ID blocked The code to block these calls can usually be found i...

Page 203: ...ailable at the time a call comes in this is the message you will see on your display NOTE The Caller ID features may require optional software and or hardware Please see your service and installation...

Page 204: ...can return to the idle condition by pressing IGNORE If you are on a call Press the INQUIRE button Your existing call will go on hold OR Press the CID button and then the INQUIRE soft key to place the...

Page 205: ...n be accomplished via the LCD programming These features and functions can be accessed by pressing the MENU button Follow the user instructions below to utilize these features and functions After pres...

Page 206: ...outside the office The basic operation is the same but the access method will be different See the Samsung Voicemail Subscriber Services Menu Diagram for more details Note that some features and promp...

Page 207: ...and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Personal Greetings 6 Edit Only Mailbox Greeting...

Page 208: ...PAUSE RESUME 65 64 ACCESSING YOUR MAILBOX Also known as Subscriber Services Menu Inside Callers Subscriber logging in from their Desk Dial the voicemail access number or press the key assigned to ring...

Page 209: ...L SERVICES 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play replay the message you just heard 11 Play the previous message 2 Save the message you just heard and listen to the next message 3 Delete the m...

Page 210: ...Find Me when enabled will attempt to locate the subscriber by calling a list of preprogrammed phone numbers The stored phone numbers are entered in Personal Services 2 if allowed by the Administrator...

Page 211: ...e else can help you please enter the extension number now Or to leave me a message press 1 71 70 then play your primary No Answer greeting during the day when you are available and will NOT ring your...

Page 212: ...ct a greeting number to edit and follow the instructions to record your greeting When you are done recording your greeting you will be able to lis ten to the greeting you recorded save the greeting yo...

Page 213: ...feature must be authorized by the System Administrator and can be limited or opened to internal local and long distance calls 7 Personal Administration This area is used during the initial set up of y...

Page 214: ...lbox and monitor it Press to immediately disconnect your station The caller continues to leave a message normally Pick up the handset and monitor privately Press ANS RLS to answer the call using the h...

Page 215: ...age information or help Viewing Mailbox Contents If you have new messages in addition to the Terminal Status Indicator TSI you will be able to use the keyset displays and soft keys to communicate with...

Page 216: ...attachments notifying you that you have a voice and or fax mail message in yourVoicemail Box As a subscriber you can use either E Message Delivery and or E Message Notification As a subscriber you ca...

Page 217: ..._______________________ 49 _________________________ _________________________ 83 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _____...

Page 218: ...DS 5000 Home Page Table of Contents...

Page 219: ...guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant S...

Page 220: ...r Modes 16 Busy Station Callback 17 Busy Station Camp on 17 Calling Your System Operator 18 CALL PROCESSING Holding Calls 19 20 Transferring Calls 20 21 Transfer with Camp On 21 Transfer to Voicemail...

Page 221: ...essage Indications 50 Alarm Reminder Messages 50 51 Personal Speed Dial Names 51 Station Names 51 Forwarding Calls 23 25 Call Pickup 25 My Group Pickup 25 Privacy Release 26 DIALING FEATURES Speed Dia...

Page 222: ...ments these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company to determine the correct code 1 Managing K...

Page 223: ...HINGS YOU SHOULD KNOW USER ORIENTATION iDCS telephones are called keysets They contain buttons or keys that are used to access or activate the many features of your office phone system The keys with p...

Page 224: ...short beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OFF FOR ONE SECOND programmable Error Tone A distinctive two level beep...

Page 225: ...ringing 6 iDCS 18D KEYSET Scroll Call 1 Call 2 Message Memory Redial Transfer Speaker HOLD ANS RLS Volume 1 2ABC 3DEF 4GHI 5JKL 6MNO 7PQRS 8TUV 9WXYZ 0OPER iDCS 18D 32 CHARACTER DISPLAY Two lines with...

Page 226: ...64 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system features 14 PROGRAMMABLE KEYS WITH RED...

Page 227: ...ort that supports 2B D operation your installing company can determine this you may install a daugh ter module that provides a Digital Line Interface DLI port for connection of a dig ital station devi...

Page 228: ...e into the keyset and the other end into the 14 button strip Place the support bracket over the ribbon cable and secure with the six screws provided Reattach the base pedestal ADDING A KEYSET DAUGHTER...

Page 229: ...ss an idle outside line button line group button or dial a line access code to receive dial tone OR press an idle outside line button line group button or dial a line access code to receive dial tone...

Page 230: ...Press TRANSFER to store your selection 17 16 INTERCOM CALLS CALLING OTHER STATIONS Dial the extension number or group number Wait for the party to answer If you hear a brief tone burst instead of ring...

Page 231: ...ss the HOLD button twice The call will flash green on your keyset and this line will show a steady red light on other keysets To retrieve the call press the flashing green line button or press the HOL...

Page 232: ...t or press the ANS RLS key to answer NOTE Intercom calls will not go on Automatic Hold 21 If you do not answer this recall within a pre programmed period of time it will go to the system operator CONS...

Page 233: ...n dialing CONFERENCE CALLS You may conference up to five parties you and four others in any combination of outside lines and internal stations in any order While engaged in a conversation press the CO...

Page 234: ...do not need to dial the desired group number See your installation company for the assigned access code MY GROUP PICKUP __________________ 25 FORWARD BUSY NO ANSWER If you have both a Forward on Busy...

Page 235: ...24 digits maximum It can include FLASH and PAUSE Press TRANSFER to store the number NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before...

Page 236: ...ing made through the keyset speaker The micro phone is muted 29 For the purposes of programming speed dial numbers the programmable keys are known as A B C D E and F and are defined below The A key is...

Page 237: ...from a speakerphone by pressing the PAGE key or dialing 55 without lifting the handset ALL PAGE To page all designated keysets in internal zone 0 and external page zones at the same time Lift the han...

Page 238: ...xtension Your MESSAGE light will go out NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before you begin dialing 33 32 NOTES 1 The LED on th...

Page 239: ...SSAGE key or dial 43 The first station that left a message will be called automatically If that station does not answer your MESSAGE light will stay on Repeat until all messages have been returned in...

Page 240: ...after pressing the BOSS key EXECUTIVE DIVERT When the executive station is in the DIVERT mode all of his her calls will ring the secretary station Press the DIVERT key to pass a call while ringing 37...

Page 241: ...andset you may want other people to hear the distant party s voice over the speaker Press the LISTEN key to turn on the speaker The microphone is not in use so the distant party does not hear other pa...

Page 242: ...be accomplished when an AOM is attached to your phone 2 If the MUTE key on the AOM is lit you must press the AOM s SPK key to answer the OHVA call OHVA BLOCK Your keyset can be programmed with an OHV...

Page 243: ...he handset on hook press TRANSFER and then dial 110 Dial 021 to use the headset or 020 to use the handset Press TRANSFER to store your selection 43 42 CUSTOMIZING YOUR KEYSET AME PASSWORD This feature...

Page 244: ...ANSFER to store your selection 45 44 Your keyset may be equipped with a Headset mode key If it is so equipped press ing this key while the light is out will cause the keyset to enter headset mode and...

Page 245: ...s directed to you differently than calls directed to your group CONFIGURE MOBILE EXTENSIONS MOBEX This feature allows you to configure options for any Mobile Extension MOBEX ports that are assigned to...

Page 246: ...Display keyset users may use this feature as a simple stopwatch When the keyset is idle press the TIMER button to start timing Press the TIMER button again to stop timing Read the elapsed time in the...

Page 247: ...th the handset on hook press the MESSAGE key with the red flashing light The first station that left a message indication will be displayed Press the UP and DOWN arrows to scroll through the stations...

Page 248: ...s call progress condition At all times after step 1 you can talk and listen to your caller while repeating steps 2 The example on the following page will better demonstrate how to use Text Messaging I...

Page 249: ...tates that you do not wish to receive calls that have had Caller ID blocked The code to block these calls can usually be found in the front section of the telephone direc tory OUT OF AREA The caller i...

Page 250: ...your display NOTE The Caller ID features may require optional software and or hardware Please see your service and installation company for details WHAT IS ANI T1 E M NOT SUPPORTED ON OS 7100 ANI Auto...

Page 251: ...he INQUIRE key Your existing call will go on hold OR Press the CID key and then the INQUIRE soft key to place the first call on hold Dial the trunk number You may now answer the call by pressing the A...

Page 252: ...swer Busy and Blocked are the most com monly used Call Conditions This guide can be used by Subscribers from within the office or from telephones outside the office The basic operation is the same but...

Page 253: ...sign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Personal Greetings 6 Edit Only Mailbox Gree...

Page 254: ...ION 8 PAUSE RESUME 65 64 ACCESSING YOUR MAILBOX Also known as Subscriber Services Menu Inside Callers Subscriber logging in from their Desk Dial the voicemail access number or press the key assigned t...

Page 255: ...L SERVICES 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play replay the message you just heard 11 Play the previous message 2 Save the message you just heard and listen to the next message 3 Delete the m...

Page 256: ...locate the subscriber by calling a list of preprogrammed phone numbers The stored phone numbers are entered in Personal Services 2 if allowed by the Administrator The stored tele phone number list can...

Page 257: ...k with you at this time If someone else can help you please enter the extension number now Or to leave me a message press 1 71 70 available and will NOT ring your extension but simply play your Night...

Page 258: ...eeting number to edit and follow the instructions to record your greeting When you are done recording your greeting you will be able to lis ten to the greeting you recorded save the greeting you recor...

Page 259: ...ature must be authorized by the System Administrator and can be limited or opened to internal local and long distance calls 7 Personal Administration This area is used during the initial set up of you...

Page 260: ...nd monitor it Press to immediately disconnect your station The caller continues to leave a message normally Pick up the handset and monitor privately Press ANS RLS to answer the call using the handset...

Page 261: ...e information or help Viewing Mailbox Contents If you have new messages in addition to the Terminal Status Indicator TSI you will be able to use the keyset displays and soft keys to communicate with t...

Page 262: ...ttachments notifying you that you have a voice and or fax mail message in yourVoicemail Box As a subscriber you can use either E Message Delivery and or E Message Notification As a subscriber you can...

Page 263: ..._____________________ 49 _________________________ _________________________ 83 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _______...

Page 264: ...Home Page iDCS Keyset Table of Contents...

Page 265: ...reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities...

Page 266: ...back 5 INTERCOM CALLS Calling Other Stations 6 Answering Intercom Calls 6 Busy Station Callback 6 Busy Station Camp on 6 Calling Your System Operator 7 CALL PROCESSING Holding Calls 8 Transferring Cal...

Page 267: ...d on the factory default settings for the feature access codes Sometimes due to programming requirements these codes may be changed If you find that a feature code does not work as described in this b...

Page 268: ...fficeServ 7000 Series systems with dial tone This is also referred to as internal or intercom dial tone To get an outside line from the tele phone company dial an access code usually the digit 9 To ca...

Page 269: ...rammed to require an authorization code before making a call Dial and a valid code You will hear confirmation tone followed by dial tone Select a C O line If your system is programmed to require an ac...

Page 270: ...call Finish the call by replacing the handset BUSY STATION CALLBACK When you call another station and you receive a busy signal Hookflash receive transfer tone dial 44 receive transfer tone and hang u...

Page 271: ...transfer to was busy or did not answer TRANSFER RECALL All calls that you have transferred screened unscreened and camped on will automatically recall to your station if they are not answered in a pr...

Page 272: ...amped on to you You will receive camp on tone indicating another call is waiting Hookflash and then dial 11 to put the first call on hold Hang up and the waiting call will ring Lift the handset to ans...

Page 273: ...memory until you save another When you do the new number will be saved and the old number will be erased NOTE Save Number does not apply to intercom calls FORWARD FOLLOW ME When you want all calls to...

Page 274: ...tone make the announcement MEET ME PAGE ANSWER Make a page by dialing 54 plus any zone and instruct the paged person to dial 56 After completing the page hookflash and remain off hook until the paged...

Page 275: ...key on key sets will flash and standard telephones will receive special dial tone and light their message lamp if their phone is equipped with one and they are on a 16DSL card Hookflash and dial 43 R...

Page 276: ...Do Not Disturb DND when you want to block calls to your keyset Lift the handset and then dial 401 To cancel DND lift the handset and then dial 400 You are able to make calls while in the DND mode ANSW...

Page 277: ..._________________ _________________________ 18 _________________________ _________________________ 19 _________________________ _________________________ 20 _________________________ _________________...

Page 278: ..._________________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 _____...

Page 279: ...N O T E S Home Page Standard Guide Table of Contents...

Page 280: ...n in this guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may...

Page 281: ...ppointment Reminder with Message 25 26 Managing Key Assignments 27 28 Programming Account Codes 29 Station Timers 30 31 Adding Names to the Translation Table 31 32 Holiday 33 Customer Set Relocation 3...

Page 282: ...se Several of the features listed in this book are specific to the system operator or attendant position You can have more than one operator or set your system up to be used without an operator The de...

Page 283: ...erent station and or station groups Examples of why different ring plans are required can include normal day operation night operation using different oper ators during different lunch shifts and Satu...

Page 284: ...tone and dial another number Press and hang up when finished 5 4 When the second or third option is selected the barger will take priority over the line This means unless you barger hang up first the...

Page 285: ...fficeServ 7400 250 entries on the OfficeServ 100 Each authorization code has an associated class of service When the code is entered the class of service is changed to that of the authorization code 7...

Page 286: ...our service company CALLER ID SPECIAL FEATURES NOTE The Caller ID features below require optional software and or hard ware Please ask your installation and service company for details ABANDON CALL LI...

Page 287: ...cannot be used Enter the station number to be investigated You can now press BARGE to barge in on the conversation OR You can press NND to view more information about the call OR You can press DROP t...

Page 288: ...OTE You must begin programming within 30 seconds Once you are in program ming any delay of more than 30 seconds between key strokes will cause the sys tem to automatically close programming CUSTOMER L...

Page 289: ...1 YY Year Enter the last two digits of the year HH Hours Use the 24 hour clock and enter a number in the range of 00 24 MM Minutes Enter a number in the range of 00 59 Failure to enter the time using...

Page 290: ...5 J K L 5 DIAL 6 M N O 6 DIAL 7 P R S 7 DIAL 8 T U V Q 8 DIAL 9 W X Y 9 DIAL The key can be used for the following special characters space _ and 14 13 2 Dial the station number OR use the 205 PASSCO...

Page 291: ...ou may assign a name of 11 characters long PROGRAM KEYS UP DOWN Used to scroll and move cursor KEYPAD Used to enter characters HOLD Press to clear entry Open customer programming and follow the instru...

Page 292: ...ext program A Does not have a function B Inserts a FLASH C Inserts a PAUSE D Changes the dialing type from pulse to tone E Hides and displays digits F Changes display to speed dial name entry DCS KEYS...

Page 293: ...m SYS SPEED NAME Station Names and press the right soft 505 SAMSUNG key to return to step 2 OR press the F key to toggle to the speed dial number to return to Program System Speed Dial Numbers step 4...

Page 294: ...sion numbers and speed dial bins KEYPAD Used to enter number HOLD Press to clear entry A Does not have a function B Inserts a FLASH C Inserts a PAUSE D Changes the dialing type from pulse to tone E Hi...

Page 295: ...previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRSF and then dial 106 201 SPEED NAME Display shows 00 2 Dial the station number e g 205 OR 205 SPEED NAME press UP or DOWN to select t...

Page 296: ...ata Open customer programming and follow the instructions below ACTION DISPLAY 1 Press TRSF and then dial 116 201 ALM REM 1 Display shows HHMM NOTSET 2 Dial the station number e g 205 OR 205 ALM REM 1...

Page 297: ...RS 1 SYS 2 or STN 3 VT Voice Mail Transfer Voice Mail Group Number SG Station Group 501 519 for the OfficeServ 100 7100 501 539 for the OfficeServ 500 M 501 579 for the OfficeServ 500 L 501 539 for th...

Page 298: ...tion The default is 15 seconds and the range is 000 to 250 seconds Make sure that this timer is not set to a greater value than the trans fer recall timer or transferred calls will not forward DTMF DU...

Page 299: ...00 systems or 2000 entries in the OfficeServ 500 L system or 500 entries in the OfficeServ 100 sys tem with each entry comprised of a ten digit telephone number and a 16 digit name See Program Station...

Page 300: ...to enter data EXT 202 EXT 210 4 Display will return to STEP 1 SET RELOCATION Go to STEP 2 EXT _ EXT OR press TRSF to store and exit programming HOLIDAY This program provides the ability to set as man...

Page 301: ...continue to flash until your Service Company views and clears the alarms in the alarm report located in the system software CUSTOMER SET RELOCATION ALLOW TABLE Single Line DCS DS iDCS 64 AOM iDCS 8B i...

Page 302: ...Home Page System Admin Table of Contents...

Page 303: ...n this guide for any reason SamsungTelecommunications America Inc also reserves the right without prior notice to makechangesindesignorcomponentsofequipmentasengineeringandmanufacturingmaywarrant Sams...

Page 304: ...ailable room number 5 Entering room names from your keyset 7 Checking a guest out of a room using the Check Out key 9 Checking a guest out of a room using the Hotel key 10 DEPOSIT POSTING 11 Adding cr...

Page 305: ...ewing and Changing the Status of the Room 32 Using the Console to View Room Status 33 Maid Service 34 WAKE UP CALLS 35 Wake up activity report 35 Setting a wake up call 36 Setting a wake up call from...

Page 306: ...t a printout of current room charges without checking the guest out for reference purposes NOTE Systems utilizing multiple phones in guest meeting rooms must check in out each extension for proper bil...

Page 307: ...ECKING IN A GUEST WHEN YOU DON T KNOW AN AVAILABLE ROOM NUMBER ACTION DISPLAY 1 Press HOTEL key Room Check Phone Stat Out Bill 2 Press STAT soft key Enter Room XXXX AVAIL RPT OCCUP 3 Press AVAIL soft...

Page 308: ...SET Digital Keysets Only You can assign an 11 character name to your digital phone This allows you to call the guests by using the directory dial feature You can enter a guest s name during the check...

Page 309: ...S key Check Out Room YES HOLD PRINT 2 Press YES to check the guest out and print a room bill 3 Press HOLD to hold the room for late check out 4 Press PRINT to print a copy of the room bill without che...

Page 310: ...ystem DEPOSIT POSTING The CREDIT feature allows an administrator display keyset to apply a deposit to a room bill This deposit can be used to offset charges already incurred or to prepay for either of...

Page 311: ...m the room number either manually on NUMBER XXXX the keypad or by pressing the associated DSS key 2 Enter the Staff ID CODE Enter Staff Code XXXX 3 Select PHONE soft key Add credit to ROOM PHONE 4 Ent...

Page 312: ...Room Lift handset and receive Dial Tone Dial 401 on the Keypad DND Activate Code Receive Confirmation Tone and hang up 15 Canceling Executive DND ACTION DISPLAY 1 Press SET DND key Enter Extension Nu...

Page 313: ...mpany 17 BILLING AN ITEM TO A ROOM FROM AN ADMINISTRATOR KEYSET ACTION DISPLAY 1 Press the BILL key and then Service Charge select ADD ADD DELETE 2 Enter the room number the item Enter Room is to be b...

Page 314: ...guest room number either Enter Room manually on the keypad or by pressing Number XXXX the associated DSS key 3 Enter the Staff ID CODE Enter Staff Code XXXX 4 Enter the Item Code Enter Item Code XX 5...

Page 315: ...Your keyset must have a REMOTE BILLING RB key to implement this fea ture When a guest wishes to place an outside telephone call from a restricted telephone such as a lobby or house phone they must fir...

Page 316: ...several methods that can be used to manually set Night Service Two of these methods require administrator or business keysets with programmed NIGHT keys The third is the single line telephone operatio...

Page 317: ...1 for DAY OPERATION Dial 2 for NIGHT OPERATION Dial 3 for WEEKEND OPERATION Receive confirmation tone Hang up Passcode and feature access codes are provided by your service company 24 NON DISPLAY KEYS...

Page 318: ...PHONE BILL PRINTOUT The Phone Bill option allows an administrator display keyset to print out the phone bill for a specific room Iftheguestwishestopayforphonecallsseperatelyfromtheroombill thephonebil...

Page 319: ...charges from the room bill 29 PRINTING A GUEST OR MEETING ROOM BILL ACTION DISPLAY 1 Press the CHECK OUT key Enter Room NUMBER 2 Enter the room number either manually Check Out Room on the keypad or...

Page 320: ...yed in both Occupied and Needs Cleaning displays Scroll Key Scroll Key 31 PRINTING A ROOM STATUS REPORT An administrator display keyset can request a printout to view the status of guest and meeting r...

Page 321: ...Indicates that the room is being held and requires cleaning sent to PMS HOLD AND NEEDS MAINTENANCE Indicates that the room is being held and requires cleaning sent to PMS USING THE CONSOLE TO VIEW ROO...

Page 322: ...feature access code ______________ 3 Dial your staff ID code 4 Dial the associated activity code from the above list 5 Receive confirmation tone and hang up TEAR HERE 34 35 WAKE UP CALLS Wake up call...

Page 323: ...will return you to idle NOTE Wake up calls use the system clock as a reference so the system clock must be set correctly SETTING A WAKE UP CALL FROM A GUEST ROOM Lift handset and receive dial tone Dia...

Page 324: ...pressing NUMBER XXXX the associated DSS key 3 The display will confirm the room Room XXXX Wakeup number to you PRINT EXIT 4 If the PRINT key is pressed a report of all wake up activity for the select...

Page 325: ...notice to make changes in design ir components of equipment as engineering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities for damages arising from the erro...

Page 326: ...utive Secretary Hot Line 35 Group Listening 36 Account Codes 36 Locking Your Keyset 37 Manual Signalling 37 Off Hook Voice Announce 38 OHVA Block 39 OHVA Reject 39 In Group Out of Group 39 TABLE OF CO...

Page 327: ...Reminder Messages 48 Personal Speed Dial Names 49 Station Names 49 Managing Key Assignments 49 LCR with Clear 50 Backspace with LCR 50 Text Messaging 51 52 Caller ID ANI CLI 53 57 ADD ON MODULE 32 But...

Page 328: ...uide and to become familiar with the operation of your keyset Keep this guide handy You may need to look up instructions for infrequently used features Learning to use your keyset correctly will make...

Page 329: ...rolled by a user programmable setting 2 THINGS YOU SHOULD KNOW USER ORIENTATION DCS telephones are called keysets They contain buttons or keys that are used to access or activate the many features of...

Page 330: ...e MICROPHONE For handsfree operation SPEAKER For handsfree operation and ringing 4 SYSTEM TONES The system provides several tones to assist you Some of these tones are already familiar to you Intercom...

Page 331: ...ee operation and ringing 6 LCD 12B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover Push the cover sideways Lift the cover and remove the desig...

Page 332: ...EY TRANSFER KEY HOLD KEY 8 BASIC 12B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover Push the cover sideways Lift the cover and remove the des...

Page 333: ...AN OUTSIDE CALL Lift the handset and press an idle outside line button line group button or dial a line access code to receive dial tone OR to use the speakerphone press an idle outside line button li...

Page 334: ...o the calling party Finish the call by replacing the handset or pressing the ANS RLS or the MON ITOR key if you are using a 7B phone See Ring Preference under Customizing Your Keyset VOICE ANNOUNCE MO...

Page 335: ...e call replace the handset or press the ANS RLS or the MONITOR key if you are using a 7B phone NOTE In order for C O calls to be answered handsfree AUTO ANS CO must be set to ON BUSY STATION CALLBACK...

Page 336: ...r press the SPK key before you begin dialing 17 16 CALL PROCESSING SYSTEM HOLD When you are connected to any call press HOLD The call will flash green at your keyset If this call appears on a line key...

Page 337: ...all to another extension in one of two ways You can do a screened transfer by informing the other extension who is calling or you can do a blind transfer without notification While on a call press the...

Page 338: ...tructions to drop a party and use your extension number When they hang up the lines will release automatically Press CONF to rejoin a trunk to trunk conference CONFERENCE SPLITTING If you are the cont...

Page 339: ...phone To Release Privacy While on you are talking on a C O line and you wish to have other internal parties or up to three join the conversation Press the PRB key the PRB key will light steady red Inf...

Page 340: ...up to fifty numbers 00 49 See your system admin istrator to determine the amount assigned to your station While on hook press TRSF and then dial 105 Dial a speed dial number 00 49 Dial a line or line...

Page 341: ...he purposes of programming speed dial numbers the programmable keys in the bottom row are known as A B C D E and F and are defined below The A key is not used The B key inserts a flash The C key inser...

Page 342: ...he handset Press the PAGE key or dial 55 Dial or press the ALL PAGE key AUTOMATIC REDIAL RETRY When you are making an outside call and you receive a busy signal the system can automatically redial the...

Page 343: ...extension Your MSG light will go out After the attention tone make your announcement NOTES 1 The LED on the PAGE button will only light when an All Page is in progress 2 If allowed by your system admi...

Page 344: ...rst lift the handset or press SPK before you begin dialing RETURNING MESSAGES Press the MSG key or dial 43 The first station that left a message will be called automatically If that station does not a...

Page 345: ...wer then announce the call and hang up to complete the transfer OR Hang up to complete a blind transfer after pressing the BOSS key 35 ESTABLISHED CALL PICKUP To pick up an established call in progres...

Page 346: ...ff before hanging up This will elim inate a momentary squeal ACCOUNT CODES When enabled your system allows calls to be charged to different accounts You can enter account codes either by dialing the f...

Page 347: ...VA feature will work with intercom calls and transferred calls To make an off hook voice announcement Dial the extension number or press the DSS key When you receive a busy signal press the OHVA key A...

Page 348: ...Dial 021 to use the headset or 020 to use the handset Press TRSF to store your selection 41 40 CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows people using the AME feature to enable password...

Page 349: ...elect a port and press the right soft key to confirm Dial 0 to select the telephone option 43 Your keyset may be equipped with a Headset mode key If it is so equipped press ing this key while the ligh...

Page 350: ...signed to each extension number Display keyset users can view the name of the called or calling station before an swering Each outside line can have an 11 character directory name Incoming calls can b...

Page 351: ...ncoming and ooutgoing calls placed from or to your telephone You must have a LOG button programmed on your keyset and assigned a review list Each IN and OUT list can be up to 50 numbers maximum They a...

Page 352: ...ou want to add the extender 49 VIEWING MESSAGE INDICATIONS You can view all of your message indications before you return them With the handset on hook press the MSG key with the red flashing light Th...

Page 353: ...reply from the other station steps 1 2 3 5 When any station presses EXIT the displays at both stations return to their pre vious call progress condition At all times after step 1 you can talk and lis...

Page 354: ...be found in the front section of the telephone directory OUT OF AREA The caller is calling from an area that cannot provide Call er ID information for example international calls or he she is calling...

Page 355: ...time a call comes in this is the message you will see on your display NOTE The Caller ID features require optional software and or hardware Please see your service and installation company for details...

Page 356: ...ll OR You can return to the idle condition by pressing IGNORE If you are on a call Press the INQUIRE key Your existing call will go on hold OR Press the CID key and then the INQUIRE soft key to place...

Page 357: ...Menu Diagram for more details Note that some features and prompts detailed here may not be available to all Subscribers See your System Administrator if you have questions about feature availability 5...

Page 358: ...and or Edit Primary Greeting 1 Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Personal G...

Page 359: ...ME 63 62 ACCESSING YOUR MAILBOX Also known as Subscriber Services Menu Inside Callers Subscriber logging in from their Desk Dial the voicemail access number or press the key assigned to ring the voice...

Page 360: ...SERVICES 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play replay the message you just heard 11 Play the previous message 2 Save the message you just heard and listen to the next message 3 Delete the mes...

Page 361: ...Me when enabled will attempt to locate the subscriber by calling a list of preprogrammed phone numbers The stored phone numbers are entered in Personal Services 2 if allowed by the Administrator The...

Page 362: ...f someone else can help you please enter the extension number now Or to leave me a message press 1 your primary No Answer greeting during the day when you are available and will NOT ring your extensio...

Page 363: ...rd your greeting When you are done recording your greeting you will be able to lis ten to the greeting you recorded save the greeting you recorded and return to the previous menu record the greeting a...

Page 364: ...ust be authorized by the System Administrator and can be limited or opened to internal local and long distance calls 7 Personal Administration This area is used during the initial set up of your Subsc...

Page 365: ...mailbox and monitor it Press to immediately disconnect your station The caller continues to leave a message normally Pick up the handset and monitor privately Press ANS RLS to answer the call using t...

Page 366: ...et message information or help Viewing Mailbox Contents If you have new messages in addition to the Terminal Status Indicator TSI you will be able to use the keyset displays and soft keys to communica...

Page 367: ...tachments notifying you that you have a voice and or fax mail message in yourVoicemail Box As a subscriber you can use either E Message Delivery and or E Message Notification As a subscriber you can h...

Page 368: ...______________________ 49 _________________________ _________________________ 81 PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 ______...

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