COMPUTER TELEPHONY INTEGRATION (CTI)
Computer Telephone Integration (CTI) allows integration between the OfficeServ 7200-S and a personal com-
puter (PC) on a local area network (LAN). Caller ID service is required for TAPI inbound call applications that
use the CID information to display computer records in conjunction with the presentation of the call to the
station on the OfficeServ 7200-S.
OfficeServ™ Link
Samsung’s proprietary CTI Server Application that manages all call control functions between the OfficeServ
7200-S Main Processor and all OfficeServ
™
CTI Applications.
OfficeServ™ DataView
OfficeServ DataView is a web enabled Call Center and system traffic reporting package. The DataView appli-
cation provides live connection status and features usage statistics as well as a wide variety of detailed his-
torical reports. The DataView application server runs on Microsoft IIS web server software, which is included
in Windows 2000, XP Professional and 2003.
OfficeServ™ EasySet
OfficeServ EasySet is a web enabled application that allows keyset customization from virtually any location.
The EasySet application server runs on Microsoft IIS web server software, which is included with Windows
2000, XP Professional, and 2003.
OfficeServ™ Call
OfficeServ Call is a call manager application with support for contact management, inbound screen pop, out-
bound dialing via the desktop, scheduling, and call logging, as well as providing access to some digital tele-
phone facility programming. OfficeServ Call is a client server based application that supports both an end-
user (GUI) interface and industry standards such as TAPI. The client application has support for a wide range
of operating systems including Windows 2000 and Windows XP.
OfficeServ™ Operator
OfficeServ Operator is a PC-based attendant console that works in conjunction with either a TDM or IP Keyset.
OfficeServ Operator can support up to 20 OfficeServ Operators Consoles simultaneously.
OfficeServ™ Softphone
Samsung OfficeServ Softphone is a software-based application that turns your computer into a full-featured
Samsung IP telephone with video capabilities. It is installed directly onto your laptop or desktop PC running
Microsoft Windows operating system. Once a USB headset or a USB handset is connected; the Softphone
delivers virtually identical functionality as the desktop IP phones. OfficeServ Softphone is ideal for telecom-
muter and mobile users. Remote workers can simply connect their laptop to the corporate network, snap in
a USB headset, and function as if they were in their own office. They can place, receive, and handle calls on
both the internal and external network, providing a truly portable and practical solution.With the addition of
a USB camera to a PC running the OfficeServ Softphone, the video calling feature is available.
OfficeServ™ Communicator
The OfficeServ Communicator is a Windows® based client application that provides call control features,
screen pops from an internal or external database, and more. The OfficeServ Communicator provides you
access to all the power of the OfficeServ 7000 Series system features in a sleek, easy to use interface. Users
can set the Communicator to run in one of three modes:
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