Troubleshooting
50
English
Troubleshooting
Problem
Cause
Action
There is a burning or
plastic smell when
using the oven.
Plastic or non heat-
resistant cookware is used.
Use glass cookware
suitable for high
temperatures.
There is a bad smell
coming from inside
the oven.
Food residue or plastic has
melted and stuck to the
interior.
Use the steam function and
then wipe with a dry cloth.
You can put a lemon slice
inside and run the oven to
remove the odour more
quickly.
The oven does not
cook properly.
The oven door is
frequently opened during
cooking.
If you open the door often,
the interior temperature
will be lowered and this
may affect the results of
your cooking.
The oven controls are not
correctly set.
Correctly set the oven
controls and try again.
The grill or other
accessories are not
correctly inserted.
Correctly insert the
accessories.
The wrong type or size of
cookware is used.
Use suitable cookware with
flat bottoms.
Information code
Check code
Cause
Action
C-20
Temperature sensor is
needed to check.
Press the
STOP/ECO
button
and operate again. If it occurs
again, turn off the microwave
oven over 30 seconds and
try setting again. If it appears
again, call your local SAMSUNG
Customer Care Centre.
C-21
Temperature sensor
detect higher
temperature than setting
temperature.
Turn off the microwave oven
for cooling the product and
then try setting again. If it
appears again, call your local
SAMSUNG Customer Care
Centre.
C-d0
Control buttons are
pressed over 10 seconds.
Clean the keys and check if
there is water on the surface
around key. If it occurs again,
turn off the microwave oven
over 30 seconds and try
setting again. If it appears
again, call your local SAMSUNG
Customer Care Centre.
NOTE
For any codes not listed above, or if the suggested solution does not solve the
problem, contact your local SAMSUNG Customer Care Centre.
MC28M6045CS_EE_DE68-04549A-00_EN.indd 50
2018-04-25 12:57:31
