Samsung M262x Series User Manual Download Page 59 | Manualshive

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4. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Tips for avoiding paper jams

60

• Clearing paper jams

61

• Understanding the LED

69

This chapter gives helpful information for what to do if you encounter an error.

If your machine has a display screen, check the message on the display screen first to solve the
error. If you cannot find a solution to your problem in this chapter, refer to the Advanced Guide
(see "Troubleshooting" on page 198).

If you cannot find a solution in the User's Guide or the problem persists, call for service.

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Summary of Contents for M262x Series

Page 1: ...ing the installation basic operation and troubleshooting on Windows ADVANCED This guide provides information about the installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries ...

Page 2: ... 25 Media and tray 26 Basic printing 37 3 Maintenance Ordering consumables and option 43 Available consumables 44 Available maintenance parts 45 Storing the toner cartridge 46 Redistributing toner 48 Replacing the toner cartridge 50 Replacing the imaging unit 53 Cleaning the machine 54 Tips for moving storing your machine 58 4 Troubleshooting Tips for avoiding paper jams 60 Clearing paper jams 61 ...

Page 3: ...know before using the machine Key benefits 4 Features by models 6 Useful to know 8 About this user s guide 9 Safety information 10 Machine overview 15 Control panel overview 18 Turning on the machine 20 Installing the driver locally 21 Reinstalling the driver 23 ...

Page 4: ...ter Convenience Simply touch your cell phone on the NFC tag on your printer and get the print job done see Using the NFC feature on page 151 You can print on the go from your smartphone or computer using Google Cloud Print enabled apps see Google Cloud Print on page 155 Easy Capture Manager allows you to easily edit and print whatever you captured using the Print Screen key on the keyboard see Eas...

Page 5: ...eets of paper and can then be taped together to form a poster see Using advanced print features on page 162 You can print in various operating systems see System requirements on page 78 Your machine is equipped with a USB interface and or a network interface Supports various wireless network setting method Using the WPS Wi Fi Protected Setup button You can easily connect to a wireless network usin...

Page 6: ...ur CD ROM drive For Windows select the printer driver and software in the Select Software to Install window Operating System M262x series M282x series M283x series Windows Mac Linux Unix Software M262x series M282x series M283x series SPL printer drivera PCL printer driver M262xND only PS printer driver XPS printer driverb Samsung EasyPrinter Manager Device Settings Samsung Printer Status Samsung ...

Page 7: ...e TX wired LAN M262xND only Network Interface 802 11b g n wireless LANa M282xDW M283xDW only IPv6 M262xND only M282xND M282xDW M283xDW only Software M262x series M282x series M283x series NFC Near Field Communication printing M283xDW only Eco printing Wi Fi Protected Setup WPS M282xDW M283xDW only Double sided printing M262xD M262xND only Double sided printing Manual bc M2620 M2625 M2626 only AirP...

Page 8: ...n The status LED flashes or remains constantly on Turn the product off and on again Check the meanings of LED indications in this manual and troubleshoot accordingly see Understanding the LED on page 69 A paper jam has occurred Open and close the front door Check the instructions on removing jammed paper in this manual and troubleshoot accordingly see Clearing paper jams on page 61 Printouts are b...

Page 9: ...rchased The screenshots in this user s guide may differ from your machine depending on the machine s firmware driver version The procedures in this user s guide are mainly based on Windows 7 1 Conventions Some terms in this guide are used interchangeably as below Document is synonymous with original Paper is synonymous with media or print media Machine refers to printer or MFP 2 General icons Icon...

Page 10: ...d is damaged or if the electrical outlet is not grounded This could result in electric shock or fire Do not place anything on top of the machine water small metal or heavy objects candles lit cigarettes etc This could result in electric shock or fire If the machine gets overheated it releases smoke makes strange noises or generates an odd odor immediately turn off the power switch and unplug the m...

Page 11: ...tric shock or fire If the plug does not easily enter the electrical outlet do not attempt to force it in Call an electrician to change the electrical outlet or this could result in electric shock Do not allow pets to chew on the AC power telephone or PC interface cords This could result in electric shock or fire and or injury to your pet Do not forcefully pull the paper out during printing It can ...

Page 12: ...e power off and disconnect all cords The information below are only suggestions based on the units weight If you have a medical condition that prevents you from lifting do not lift the machine Ask for help and always use the appropriate amount of people to lift the device safety Then lift the machine If the machine weighs under 20 kg 44 09 lbs lift with 1 person If the machine weighs 20 kg 44 09 l...

Page 13: ...rload wall outlets and extension cords This can diminish performance and could result in electric shock or fire The machine should be connected to the power level which is specified on the label If you are unsure and want to check the power level you are using contact the electrical utility company a AWG American Wire Gauge Unplug this product from the wall outlet before cleaning the inside of the...

Page 14: ...e dangerous if inhaled or ingested Using recycled consumables such as toner can cause damage to the machine In case of damage due to the use of recycled consumables a service fee will be charged For consumables that contain toner dust toner cartridge waste toner bottle imaging unit etc follow the instructions below When disposing of the consumables follow the instructions for disposal Refer to the...

Page 15: ...mponents may change depending on the circumstances Machine Power cord Software CDa a The software CD contains the printer drivers user s guide and software applications Quick installation guide Misc accessoriesb b Miscellaneous accessories included with your machine may vary by country of purchase and specific model ...

Page 16: ...odel or country 1 Output tray 7 Paper width guides on a manual feeder 2 Control panel 8 Output support 3 Front cover 9 Toner cartridgea 4 Paper level indicator 10 Toner cartridgeb 5 Tray 1 11 Imaging unitb 1 2 3 4 5 6 7 8 10 11 9 6 Manual feeder 12 NFC Near Field Communication tag c a M2620 M2820 M2830 series only b M2625 M2626 M2825 M2826 M2835 M2836 series only c M283x series only 12 ...

Page 17: ...pending on its model Some features and optional goods may not be available depending on model or country 1 Network porta a Network and wireless models only see Features by models on page 6 4 Power receptacle 2 USB port 5 Rear cover 3 Power switchb b Only if the machine has a power switch 5 1 2 3 4 ...

Page 18: ...ge 118 Print screenc Press this button and the green LED will start blinking If you want to print only the active screen release the button when the green LED stops blinking If you want to print the whole screen release the button while it s blinking Print Screen can only be used in the Windows and Mac operating systems You can only use this function with USB connected machine When printing the ac...

Page 19: ...n for about 6 seconds and release Prints configuration reports network configuration reportsd Press and hold this button for about 4 seconds until the status LED blinks fast and release 5 Power Youcanturnthepoweron offorwakethemachine up from the power save mode with this button 6 Status LED Indicates the status of your machine see Understanding the LED on page 69 a M262xND M282xND only b M282xDW ...

Page 20: ... Introduction Turning on the machine 1 Connect the machine to the electricity supply first Press the power key or turn the switch on if the machine has a power switch 2 Press Power on the control panel 1 2 ...

Page 21: ... is connected to your computer and powered on 2 Insert the supplied software CD into your CD ROM drive If the installation window does not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your CD ROM drive and click OK For Windows 8 If the installation window does not appear from Charms select Search Apps and search for Run Type in X Setup ex...

Page 22: ...Search 2 Click Store 3 Search and click Samsung Printer Experience 4 Click Install If you install the driver using the supplied software CD V4 driver is not installed If you want to use the V4 driver in the Desktop screen you can download from the Samsung website www samsung com find your product Support or downloads If you want to install Samsung s printer management tools you need to install the...

Page 23: ...instructions in the window 3 Follow the instructions in the installation window 4 Insert the software CD into your CD ROM drive and install the driver again see Installing the driver locally on page 21 From the Windows 8 Start Screen 1 Make sure that the machine is connected to your computer and powered on 2 Click on the Uninstall Samsung Printer Software tile in the Start screen 3 Follow the inst...

Page 24: ...up After installation is complete you may want to set the machine s default settings Refer to the next section if you would like to set or change values Printing a demo page 25 Media and tray 26 Basic printing 37 ...

Page 25: ...ge to make sure that the machine is operating correctly To print a demo page In ready mode press and hold Cancel button for about 2 seconds until the status LED blinks and release For a model with an Info sheet button press the button to print a demo page ...

Page 26: ...chine It could cause damage to the machine Using inflammable print media can cause a fire Use designated print media see Print media specifications on page 75 The use of inflammable media or foreign materials left in the printer may lead to overheating of the unit and in rare cases may cause a fire 1 Tray overview To change the size you need to adjust the paper guides If you do not adjust the guid...

Page 27: ...pe available for duplex printing Duplex printing might not be available for some models see Features by models on page 6 Depending on the power voltage your machine uses available paper types for duplex printing differs Refer to the below table 1 2 Power voltage Available paper 110V Letter Legal US Folio Oficio 220V A4 ...

Page 28: ...Media and tray 28 2 Basic Setup 2 Loading paper in the tray When printing using the tray do not load paper on the manual feeder it may cause a paper jam 1 2 2 1 2 ...

Page 29: ... loaded face up with the top edge going into the manual feeder first and be placed in the center of the tray To ensure printing quality and to prevent paper jams only load the available paper see Print media specifications on page 75 Flatten any curl on postcards envelopes and labels before loading them into the manual feeder When printing on special media you must follow the loading guidelines se...

Page 30: ...Media and tray 30 2 Basic Setup ...

Page 31: ...ces on page 39 For example if you want to print on labels select Labels for Paper Type When using special media we recommend you feed one sheet at a time see Print media specifications on page 75 Printing the special media Face up If special media are printed out with curl wrinkles crease or black bold lines open the rear cover and try printing again Keep the rear cover opened during printing To s...

Page 32: ...ld not be wrinkled nicked nor damaged Temperature should resist the heat and pressure of the machine during operation Use only well constructed envelopes with sharp and well creased folds Do not use stamped envelopes Do not use envelopes with clasps snaps windows coated lining self adhesive seals or other synthetic materials Do not use damaged or poorly made envelopes Be sure the seam at both ends...

Page 33: ...sparencies to prolonged sunlight Ensure that transparencies are not wrinkled curled or have any torn edges Do not use transparencies that separate from the backing sheet To prevent transparencies from sticking to each other do not let the printed sheets stack up as they are being printed out Recommended media Transparency for a color laser printer by Xerox such as 3R 91331 A4 3R 2780 Letter Labels...

Page 34: ...posed adhesive material between labels Exposed areas can cause labels to peel off during printing which can cause paper jams Exposed adhesive can also cause damage to machine components Do not run a sheet of labels through the machine more than once The adhesive backing is designed for only a single pass through the machine Do not use labels that are separating from the backing sheet or are wrinkl...

Page 35: ...rinted paper verify that the ink on the paper is dry During the fusing process wet ink can come off preprinted paper reducing print quality 5 Setting the paper size and type After loading paper in the paper tray set the paper size and type The paper setting in the machine and driver should match to print without a paper mismatch error To change the paper setting set in the machine from the Samsung...

Page 36: ... hot if you print a large number of pages at once Make sure that you do not allow children near it Open the output support before printing The printed pages stack on the output support and the output support will help the printed pages to align The printer sends printouts to the output tray by default ...

Page 37: ...ws 7 1 Open the document you want to print 2 Select Print from the File menu 3 Select your machine from the Select Printer list 4 The basic print settings including the number of copies and print range are selected within the Print window To take advantage of the advanced printing features click Properties or PreferencesfromthePrintwindow see Openingprintingpreferences on page 39 5 To start the pr...

Page 38: ...f the print job is waiting in the print queue or print spooler cancel the job as follows You can access this window by simply double clicking the machine icon in the Windows task bar You can also cancel the current job by pressing Cancel on the control panel ...

Page 39: ...that certain option but it is not recommended and an mark means you cannot select that option due to the machine s setting or environment 1 Open the document you want to print 2 Select Print from the file menu 3 Select your machine from the Select Printer 4 Click Properties or Preferences The screenshot may differ depending on model You can apply Eco features to save paper and toner before printin...

Page 40: ...a saved setting select it in the Favorites tab The machine is now set to print according to the settings you have selected To delete saved settings select it in the Favorites tab and click Delete 10 Using help Click the option you want to know on the Printing Preferences window and press F1 on your keyboard 11 Eco printing The Eco function cuts toner consumption and paper usage The Eco function al...

Page 41: ...ly enabled Eco options Printer Default Follows the settings set from the machine s control panel None Disables Eco mode Eco Printing Enables Eco mode Activate the various eco items you want to use Result simulator ResultSimulator shows the results of reduced emission of carbon dioxide used electricity and the amount of saved paper in accordance with the settings you selected The results are calcul...

Page 42: ...rts available for your machine Ordering consumables and option 43 Available consumables 44 Available maintenance parts 45 Storing the toner cartridge 46 Redistributing toner 48 Replacing the toner cartridge 50 Replacing the imaging unit 53 Cleaning the machine 54 Tips for moving storing your machine 58 ...

Page 43: ...obtain the list of available consumables and maintenance parts To order Samsung authorized consumables option and maintenance parts contact your local Samsung dealer or the retailer where you purchased your machine You can also visit www samsung com supplies and then select your country region to obtain the contact information for service ...

Page 44: ...ridges and other consumables according to the specific country conditions Samsung does not recommend using non genuine Samsung toner cartridge such as refilled or remanufactured toner Samsung cannot guarantee non genuine Samsung toner cartridge s quality Service or repair required as a result of using non genuine Samsung toner cartridges will not be covered under the machine s warranty Type Model ...

Page 45: ...placing maintenance parts can be performed only by an authorized service provider dealer or the retailer where you bought the machine To purchase maintenance parts contact the retailer where you bought the machine The replacement period for the maintenance parts is informed by the Samsung Printer Status program Or if your machine supports display screen a message is displayed in the display screen...

Page 46: ...bag from the original package Store lying flat not standing on end with the same side facing up as if it were installed in the machine Do not store consumables in any of the following conditions Temperature greater than 40 C 104 F Humidity range less than 20 and greater than 80 An environment with extreme changes in humidity or temperature Direct sunlight or room light Dusty places A car for a lon...

Page 47: ...n the amount of toner that print jobs require The actual print yield may vary depending on the print density of the pages you print on operating environment percentage of image area printing interval media type and or media size For example if you print a lot of graphics the consumption of the toner is higher and you may need to change the cartridge more often ...

Page 48: ...can temporarily improve print quality by redistributing the remaining toner in the cartridge In some cases white streaks or light printing will still occur even after you have redistributed the toner Before opening the front cover close the output support first If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric 4 M2620 M2820...

Page 49: ...Redistributing toner 49 3 Maintenance 5 M2625 M2626 M2825 M2826 M2835 M2836 series 1 2 ...

Page 50: ...rum of the cartridge If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric Shake the toner cartridge thoroughly it will increase the initial print quality Do not touch the green underside of the toner cartridge Use the handle on the cartridge to avoid touching this area When a toner cartridge has reached the end of life the mac...

Page 51: ...Replacing the toner cartridge 51 3 Maintenance 6 M2620 M2820 M2830 series Click this link to open an animation about replacing a toner cartridge ...

Page 52: ...Replacing the toner cartridge 52 3 Maintenance 7 M2625 M2626 M2825 M2826 M2835 M2836 series Click this link to open an animation about replacing a toner cartridge ...

Page 53: ...53 3 Maintenance Replacing the imaging unit 8 M2625 M2626 M2825 M2826 M2835 M2836 series Click this link to open an animation about replacing an imaging unit 1 2 1 2 ...

Page 54: ...aining large amounts of alcohol solvents or other strong substances can discolor or distort the cabinet If your machine or the surrounding area is contaminated with toner we recommend you use a cloth or tissue dampened with water to clean it If you use a vacuum cleaner toner blows in the air and might be harmful to you 9 Cleaning the outside Clean the machine cabinet with a soft lint free cloth Da...

Page 55: ...hine This buildup can cause print quality problems such as toner specks or smearing Cleaning the inside of the machine clears and reduces these problems Use a dry lint free cloth to clean the machine If your machine has a power switch turn the power switch off before cleaning the machine Before opening the front cover close the output support first ...

Page 56: ... free cloth when cleaning the inside of the machine be careful not to damage the transfer roller or any other inside parts Do not use solvents such as benzene or thinner Printing quality problems can occur and cause damage to the machine 1 2 2 1 1 2 2 1 ...

Page 57: ...ing the machine 57 3 Maintenance 11 Cleaning the pickup roller Use a dry lint free cloth to clean the machine If your machine has a power switch turn the power switch off before cleaning the machine 1 2 1 2 ...

Page 58: ...ing the machine do not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or reduce print quality When moving the machine make sure at least two people are holding the machine securely ...

Page 59: ...apter gives helpful information for what to do if you encounter an error If your machine has a display screen check the message on the display screen first to solve the error If you cannot find a solution to your problem in this chapter refer to the Advanced Guide see Troubleshooting on page 198 If you cannot find a solution in the User s Guide or the problem persists call for service ...

Page 60: ...ned correctly see Tray overview on page 26 Do not overload the tray Ensure that the paper level is below the paper capacity mark on the inside of the tray Do not remove paper from the tray while your machine is printing Flex fan and straighten paper before loading Do not use creased damp or highly curled paper Do not mix papers type in a tray Use only recommended print media see Print media specif...

Page 61: ...61 4 Troubleshooting Clearing paper jams To avoid tearing the paper pull the jammed paper out slowly and gently 1 In tray 1 Click this link to open an animation about clearing a jam ...

Page 62: ...Clearing paper jams 62 4 Troubleshooting 2 In the manual feeder Click this link to open an animation about clearing a jam ...

Page 63: ...Clearing paper jams 63 4 Troubleshooting 3 Inside the machine The fuser area is hot Take care when removing paper from the machine Before opening the front cover close the output support first ...

Page 64: ...Clearing paper jams 64 4 Troubleshooting M2620 M2820 M2830 series Click this link to open an animation about clearing a jam 1 2 2 ...

Page 65: ...Clearing paper jams 65 4 Troubleshooting M2625 M2626 M2825 M2826 M2835 M2836 series Click this link to open an animation about clearing a jam 1 2 1 2 1 2 ...

Page 66: ...Clearing paper jams 66 4 Troubleshooting 4 In the exit area Click this link to open an animation about clearing a jam ...

Page 67: ...Clearing paper jams 67 4 Troubleshooting 5 In the duplex area Click this link to open an animation about clearing a jam ...

Page 68: ...Clearing paper jams 68 4 Troubleshooting If you do not see the paper in this area stop and go to next step 1 2 ...

Page 69: ...Control panel overview on page 18 To resolve the error look at the error message and its instructions from the troubleshooting part see Troubleshooting on page 198 You also can resolve the error with the guideline from the computers Samsung Printer Status program window see Using Samsung Printer Status on page 190 If the problem persists call a service representative ...

Page 70: ...ray The machine has stopped due to a major error Reboot the power and try the printing job again If the problem persists please call for service An imaging unit has almost reached its estimated cartridge lifea It is recommended to replace the imaging unit see Replacing the imaging unit on page 53 a When the imaging unit has reached its end of life the machine will stop printing In this case you ca...

Page 71: ...h indicates the average capacity of print outs and is designed pursuant to ISO IEC 19752 The number of pages may be affected by operating environment printing interval graphics media type and media size Some amount of toner may remain in the cartridge even when orange LED is on and the printer stops printing Off All toner cartridges are at normal capacity WPS LED b b Wireless model only see Featur...

Page 72: ...5 Appendix This chapter provides product specifications and information concerning applicable regulations Specifications 73 Regulatory information 82 Copyright 93 ...

Page 73: ...achine with consumables M2620 series 7 0 kg 15 43 lbs M2625 M2626 series 7 2 kg 15 87 lbs M2625D M2626D series 7 4 kg 16 31 lbs M2820 M2830 series 7 2 kg 15 87 lbs M2825 M2826 M2835 M2836 series 7 4 kg 16 31 lbs Noise Levela b Ready mode Less than 26 dB A Print mode Less than 50 dB A Temperature Operation 10 to 30 C 50 to 86 F Storage packed 20 to 40 C 4 to 104 F Humidity Operation 20 to 80 RH Sto...

Page 74: ... China only If the equipment s noise is louder than 63 db A the equipment should be placed in region of relatively independent advice c See the rating label on the machine for the correct voltage V frequency hertz and type of current A for your machine d The power consumption of power save mode may be affected by the machine s status setting conditions operating environment and measuring equipment...

Page 75: ...f 80 g m2 21 lbs bond 60 to 220 g m2 16 to 59 lbs bond 1 sheet of 80 g m2 21 lbs bond Legal 216 x 356 mm 8 5 x 14 inches US Folio 216 x 330 mm 8 5 x 13 inches A4 210 x 297 mm 8 27 x 11 69 inches Oficio 216 x 343 mm 8 5 x 13 5 inches JIS B5 182 x 257 mm 7 17 x 10 12 inches ISO B5 176 x 250 mm 6 93 x 9 84 inches Executive 184 x 267 mm 7 25 x 10 5 inches A5 148 x 210 mm 5 83 x 8 27 inches A6 105 x 14...

Page 76: ... 105 g m2 24 to 28 lbs bond Thicker paper Refer to the Plain paper section Refer to the Plain paper section Not available in tray 164 to 220 g m2 44 to 59 lbs bond Thin paper Refer to the Plain paper section Refer to the Plain paper section 60 to 70 g m2 16 to 19 lbs bond 60 to 70 g m2 16 to 19 lbs bond Transparency Letter A4 Refer to the Plain paper section Not available in tray 138 to 146 g m2 3...

Page 77: ...hes 60 to 163 g m2 16 to 43 lbs bond d e Maximum size custom 216 x 356 mm 8 5 x 14 inches a Maximum capacity may differ depending on media weight thickness and environmental conditions b 1 sheet for manual feeder c The smoothness of the labels used in this machine is 100 to 250 sheffield This means the numeric level of smoothness d The paper types available in the manual feeder Plan Thick Thicker ...

Page 78: ... Pentium IV 2 GHz 512 MB 2 GB 10 GB Windows Vista Intel Pentium IV 3 GHz 512 MB 1 GB 15 GB Windows 7 Intel Pentium IV 1 GHz 32 bit or 64 bit processor or higher 1 GB 2 GB 16 GB Support for DirectX 9 graphics with 128 MB memory to enable the Aero theme DVD R W Drive Windows Server 2008 R2 Intel Pentium IV 1 4 GHz x64 processors 2 GHz or faster 512 MB 2 GB 10 GB Windows 8 Windows 8 1 Intel Pentium I...

Page 79: ...r machine Mac Windows Server 2012 Windows Server 2012 R2 Intel Pentium IV 1 4 GHz x64 processors 2 GHz or faster 512 MB 2 GB 32 GB Operating system Requirements Recommended CPU RAM Free HDD space Mac OS X 10 5 Intel processors 867 MHz or faster Power PC G4 G5 512 MB 1 GB 1 GB Mac OS X 10 6 Intel processors 1 GB 2 GB 1 GB Mac OS X 10 7 10 9 Intel processors 2 GB 4 GB Operating system Requirement re...

Page 80: ...12 3 Ubuntu 10 04 10 10 11 04 11 10 12 04 12 10 13 04 SUSE Linux Enterprise Desktop 10 11 Debian 5 0 6 0 7 0 7 1 Mint 13 14 15 CPU Pentium IV 2 4GHz Intel Core 2 RAM 512 MB 1 GB Free HDD space 1 GB 2 GB Items Requirements Operating system Sun Solaris 9 10 11 x86 SPARC HP UX 11 0 11i v1 11i v2 11i v3 PA RISC Itanium IBM AIX 5 1 5 2 5 3 5 4 6 1 7 1 PowerPC Free HDD space Up to 100 MB ...

Page 81: ...0 100 Base TX Wired Lan 802 11b g n Wireless LAN Network operating system Windows XP Windows Server 2003 Windows Vista Windows 7 Windows 8 Windows Server 2008 R2 Various Linux OS Mac OS X 10 5 10 9 UNIX OS Network protocols TCP IPv4 DHCP BOOTP DNS WINS Bonjour SLP UPnP Standard TCP IP Printing RAW LPR IPP WSD SNMPv 1 2 3 HTTP IPSec TCP IPv6 DHCP DNS RAW LPR SNMPv 1 2 3 HTTP IPSec Wireless security...

Page 82: ...zardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condition Warning Never operate or service the printer with the protective cover removed from laser scanner assembly The reflected beam although invisible can damage your eyes When using this product these basic...

Page 83: ...f time power consumption is automatically lowered ENERGY STAR and the ENERGY STAR mark are registered U S marks For more information on the ENERGY STAR program see http www energystar gov For ENERGY STAR certified models the ENERGY STAR label will be on your machine Check if your machine is ENERGY STAR certified Recycle or dispose of the packaging material for this product in an environmentally re...

Page 84: ...t USB cable should not be disposed of with other household waste at the end of their working life To prevent possible harm to the environment or human health from uncontrolled waste disposal please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources Household users should contact either the retailer where they purchased...

Page 85: ...nce to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connect...

Page 86: ...the wireless device or devices which may be embedded in your printer is well below the RF exposure limits as set by the FCC This transmitter must not be collocated or operation in conjunction with any other antenna or transmitter Operation of this device is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference receiv...

Page 87: ...e the fuse cover If you have lost the fuse cover do not use the plug until you have another fuse cover Contact the people from you purchased the machine The 13 amp plug is the most widely used type in the UK and should be suitable However some buildings mainly old ones do not have normal 13 amp plug sockets You need to buy a suitable plug adaptor Do not remove the moulded plug If you cut off the m...

Page 88: ...s of the Member States related to electromagnetic compatibility March 9 1999 Council Directive 1999 5 EC on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity A full declaration defining the relevant Directives and referenced standards can be obtained from your Samsung Electronics Co Ltd representative You must earth this machine The wires in t...

Page 89: ...patibility of TBR21 terminals The product has been designed against and is fully compliant with all of the relevant advisory notes contained in this document European radio approval information for products fitted with EU approved radio devices Low power Radio LAN type devices radio frequency RF wireless communication devices operating in the 2 4 GHz 5 GHz band may be present embedded inyourprinte...

Page 90: ... care should be taken to minimize human contact during normal operation As a general guideline a separation of 20 cm 8 inches between the wireless device and the body for use of a wireless device near the body this does not include extremities is typical This device should be used more than 20 cm 8 inches from the body when wireless devices are on and transmitting This transmitter must not be coll...

Page 91: ...stination country If your system came equipped with an internal embedded wireless device do not operate the wireless device unless all covers and shields are in place and the system is fully assembled Wireless devices are not user serviceable Do not modify them in any way Modification to a wireless device will void the authorization to use it Contact manufacturer for service Only use drivers appro...

Page 92: ...Regulatory information 92 5 Appendix 22 China only ...

Page 93: ...ectronics Co Ltd Microsoft Windows Windows Vista Windows 7 Windows 8 and Windows Server 2008 R2 are either registered trademarks or trademarks of Microsoft Corporation iPad iPhone iPod touch TrueType Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries AirPrint and the AirPrint logo are trademarks of Apple Inc LaserWriter is a trademark of Apple Computer Inc All oth...

Page 94: ...ut the installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries BASIC This guide provides information concerning the installation basic operation and troubleshooting on Windows ...

Page 95: ...rPrint 153 Google Cloud Print 155 3 Special Features Altitude adjustment 159 Changing the default print settings 160 Setting your machine as a default machine 161 Using advanced print features 162 Using Direct Printing Utility 171 Mac printing 173 Linux printing 175 Unix printing 177 4 Useful Management Tools Accessing management tools 180 Easy Capture Manager 181 Samsung AnyWeb Print 182 Easy Eco...

Page 96: ...96 ADVANCED 5 Troubleshooting Paper feeding problems 199 Power and cable connecting problems 200 Printing problems 201 Printing quality problems 205 Operating system problems 213 ...

Page 97: ...r machine is attached to a network skip the following steps below and go on to installing a network connected machine s driver see Installing driver over the network on page 109 Installation for Mac 98 Reinstallation for Mac 99 Installation for Linux 100 Reinstallation for Linux 101 If you are a Windows OS user refer to the Basic Guide for installing the machine s driver see Installing the driver ...

Page 98: ... folder Installer OS X icon 5 Click Continue 6 Read the license agreement and click Continue 7 Click Agree to agree to the license agreement 8 Click Install All components necessary for machine operations will be installed If you click Customize you can choose individual components to install 9 Enter the password and click OK 10 Select USB Connected Printer on the Printer Connection Type and click...

Page 99: ... the Applications folder Samsung Printer Software Uninstaller 2 To uninstall printer software Click Continue 3 Check the program you want to delete and click Uninstall 4 Enter the password and click OK 5 After the uninstallation is finished click Close If a machine has already been added delete it from the Print Setup Utility or Print Fax ...

Page 100: ...achine is connected to your computer and powered on 2 Copy Unified Linux Driver package to your system 3 Open Terminal program and go to the folder that you copied the package to 4 Extract the package 5 Move to uld folder 6 Execute install sh command If you re not logged in as root execute the command with sudo as sudo install sh 7 Proceed with installation 8 When installation finished launch prin...

Page 101: ... work properly uninstall the driver and reinstall it 1 Open Terminal program 2 Move to uld folder extracted from Unified Linux Driver package 3 Execute uninstall sh command If you re not logged in as root execute the command with sudo as sudo uninstall sh 4 Proceed with uninstallation ...

Page 102: ...instructions for setting up a network connected machine and software Useful network programs 103 Wired network setup 104 Installing driver over the network 109 Wireless network setup 118 Samsung Mobile Print 150 Using the NFC feature 151 AirPrint 153 Google Cloud Print 155 ...

Page 103: ...on s email automatically Configure the network parameters necessary for the machine to connect to various network environments 2 SyncThru Web Admin Service Web based machine management solution for network administrators SyncThru Web Admin Service provides you with an efficient way of managing network devices and lets you remotely monitor and troubleshoot network machines from any site with corpor...

Page 104: ...e or SetIP program See Using SyncThru Web Service on page 184 See Setting IP address on page 105 4 Printing a network configuration report Youcanprint NetworkConfigurationReport fromthemachine scontrolpanel that will show the current machine s network settings This will help you to set up a network Press the Cancel button for more than 4 seconds on the control panel Using this Network Configuratio...

Page 105: ... 2 Follow the instructions in the installation window 3 Connect your machine to the network with a network cable 4 Turn on the machine 5 From the Windows Start menu select All Programs Samsung Printers SetIP SetIP 6 Click the icon third from left in the SetIP window to open the TCP IP configuration window 7 Enter the machine s new information into the configuration window In a corporate intranet y...

Page 106: ...If you click Customize you can choose individual components to install 9 Enter the password and click OK 10 When the message that warns that all applications will close on your computer appears click Continue 11 Select Network Connected Printer Wired or Wireless on the Printer Connection Type and click Set IP Address button 12 Click the icon third from left in the SetIP window to open the TCP IP c...

Page 107: ...tion Report see Printing a network configuration report on page 104 and enter it without the colons For example 00 15 99 29 51 A8 becomes 0015992951A8 5 The machine will automatically print the Network Configuration Report 6 IPv6 configuration IPv6 is supported properly only in Windows Vista or higher Some features and optional goods may not be available depending on model or country see Features ...

Page 108: ... button 7 Turn the machine off and turn it on again You can also set the DHCPv6 To manually set the IPv6 address Check the Manual Address check box Then the Address Prefix text box is activated Enter the rest of the address e g 3FFE 10 88 194 AAAA A is the hexadecimal 0 through 9 A through F IPv6 address configuration 1 Start a web browser such as Internet Explorer that supports IPv6 addressing as...

Page 109: ... should have been set see Setting IP address on page 105 2 Insert the supplied software CD into your CD ROM drive If the installation window does not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your CD ROM drive and click OK For Windows 8 If the installation window does not appear from Charms select Search Apps and search for Run Type in...

Page 110: ...are CD 1 Make sure that the machine is connected to the network and powered on Also your machine s IP address should have been set see Setting IP address on page 105 2 From Charms select Settings Change PC settings Devices 3 Click Add a device Discovered machines will be shown on the screen 4 Click the model name or host name you wish to use You can print a Network Configuration Report from the ma...

Page 111: ...work path to the printer by entering two slashes the computer nameorlocalIPaddressof the PC sharing the printer and then the share name of the printer a dest_path or A dest_path Specifies destination path for installation The destination path should be a fully qualified path Sincemachinedriversshould be installed on the OS specific location this command applies to only application software n Print...

Page 112: ... printer drivers It will not remove printer driver files from your system d or D Uninstallsalldevicedrivers andapplicationsfromyour system This command will remove all installed device drivers and application software from your system v share name or V share name Shares installed machine and add other available platformdriversforPoint Print It will install all supported Windows OS platform s machi...

Page 113: ...for machine operations will be installed If you click Customize you can choose individual components to install 9 Enter the password and click OK 10 Select Network Connected Printer Wired or Wireless on the Printer Connection Type and click Continue 11 Click Add Printer button to select your printer and add it to your printer list 12 Click IP and Select HP Jetdirect Socket in Protocol 13 Enter the...

Page 114: ...d Linux Driver package to your system 3 Open Terminal program and go to the folder that you copied the package to 4 Extract the package 5 Move to uld folder 6 Execute install sh command If you are not logged in as root execute the command with sudo as sudo install sh 7 Proceed with installation 8 When installation finished launch Printing utility Go to System Administration Printing or execute sys...

Page 115: ...ure is common for all variants of UNIX OS mentioned 1 From the Samsung website download and unpack the UNIX Printer Driver package to your computer 2 Acquire root privileges su 3 Copy the appropriate driver archive to the target UNIX computer See administration guide of your UNIX OS for details 4 Unpack the UNIX printer driver package For example on IBM AIX use the following commands gzip d enter ...

Page 116: ...e printer To add the printer to your UNIX system run installprinter from the command line This will bring up the Add Printer Wizard window Setup the printer in this window according to the following steps 1 Type the name of the printer 2 Select the appropriate printer model from the model list 3 Enter any description corresponding to the type of the printer in the Type field This is optional 4 Spe...

Page 117: ...Installing driver over the network 117 2 Using a Network Connected Machine 11 Check the Make Default option to set this printer as default 12 Click OK to add the printer ...

Page 118: ...r computer and the machine at a time Wireless network name and network password Wireless networks require higher security so when an access point is first set up a network name SSID the type of security used and a Network Password are created for the network Ask your network administrator about this information before proceeding with the machine installation Infrastructure mode This is an environm...

Page 119: ...nown machines including PCs smart phones and printers Refer to the Access Point user s guide for password settings Some wireless network installation types may not be available depending on the model or country Set up method Connecting method Description Reference With Access Point From the computer Windows user see Access point via USB cable on page 125 Windows user see Access point without a USB...

Page 120: ... Machine Without Access Point From the computer Windows user see Ad hoc via USB cable on page 130 Mac user see Ad hoc via USB cable on page 130 Wi Fi Direct setup See Setting up Wi Fi Direct on page 144 Set up method Connecting method Description Reference ...

Page 121: ...ireless security settings The option name may differ depending on the access point or wireless router you are using Items to prepare Check if the access point or wireless router supports Wi Fi Protected Setup WPS Check if your machine supports Wi Fi Protected Setup WPS Networked computer PIN mode only Choosing your type There are two methods available to connect your machine to a wireless network ...

Page 122: ...on appears on the display 3 Insert the supplied software CD into your CD ROM drive and follow the instructions in the window to set up the wireless network Connecting in PIN mode 1 Press and hold the WPS button on the control panel for more than 2 seconds 2 The eight digit PIN appears on the display You need to enter the eight digit PIN within two minutes on the computer that is connected to the a...

Page 123: ...be printed see Printing a network configuration report on page 104 In ready mode Press the Cancel or Stop Clear button for more than five seconds on the control panel The machine without the Cancel or Stop Clear button Press the WPS button for more than ten seconds on the control panel You can find your machine s PIN 2 Press and hold the WPS button on the control panel for more than 4 seconds unti...

Page 124: ...twork connection when the machine is connecting to the wireless network press and release the Cancel or Stop Clear or Power Wakeup button on the control panel You need to wait 2 minutes to re connect to the wireless network Disconnecting from a network To disconnect the wireless network connection press the WPS button on the control panel for more than two seconds When the Wi Fi network is in idle...

Page 125: ...ork 1 Check whether the USB cable is connected to the machine 2 Turn on your computer access point and machine 3 Insert the supplied software CD into your CD ROM drive If the installation window does not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your CD ROM drive and click OK For Windows 8 If the installation window does not appear fro...

Page 126: ...Then click Next 6 OntheAreyousettingupyourprinterforthefirsttime screen select Yes I will set up my printer s wireless network Then click Next If your printer is already connected on the network select No my printer is already connected to my network 7 Select Using a USB cable on the Select the Wireless Setup Method screen Then click Next ...

Page 127: ...This uses a shared secret key generally called Pre Shared Key pass phrase which is manually configured on the access point and each of its clients Encryption Select the encryption None WEP64 WEP128 TKIP AES TKIP AES Network Password Enter the encryption network password value Confirm Network Password Confirm the encryption network password value WEP Key Index If you are using WEP Encryption select...

Page 128: ...less LAN You might not be able to connect to the Internet Creating the infrastructure network 1 Turn on your computer access point and machine 2 Insert the supplied software CD into your CD ROM drive If the installation window does not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your CD ROM drive and click OK For Windows 8 If the install...

Page 129: ...k Next 5 OntheAreyousettingupyourprinterforthefirsttime screen select Yes I will set up my printer s wireless network Then click Next If your printer is already connected on the network select No my printer is already connected to my network 6 Select Using a direct wireless connection on the Select the Wireless Setup Method screen Then click Next ...

Page 130: ... button from the control panel within 2 minutes 7 When the wireless network set up is completed click Next 8 Follow the instructions in the installation window Ad hoc via USB cable If you do not have an access point AP you may still connect the machine wirelessly to your computer by setting up an ad hoc wireless network by following the simple steps below Items to prepare Network connected compute...

Page 131: ...CD ROM drive and click OK If Tap to choose what happens with this disc pop up window appears click the window and select Run Setup exe 3 Review and accept the installation agreements in the installation window Then click Next 4 Select Wireless network connection on the Printer Connection Type screen Then click Next 5 OntheAreyousettingupyourprinterforthefirsttime screen select Yes I will set up my...

Page 132: ...window showing the wireless network setting appears Check the settings and click Next Before entering the IP address for the machine you must know the computer s network configuration information If the computer s network configuration is set to DHCP the wireless network setting should also be DHCP Likewise if the computer s network configuration is set to Static the wireless network setting shoul...

Page 133: ...alled with a wireless network interface USB cable 1 Make sure that the machine is connected to your computer and powered on 2 Insert the supplied software CD into your CD ROM drive 3 Double click the CD ROM icon that appears on your Mac desktop For Mac OS X 10 8 double click the CD ROM that appears on Finder 4 Double click the MAC_Installer folder Installer OS X icon 5 Click Continue 6 Read the li...

Page 134: ...twork Connected Machine 10 Select Configuration of Wireless network on the Printer Connection Type and click Continue 11 If Wireless Settings screen appears select Using a USB cable and click Next If the screen does not appear go to step 15 ...

Page 135: ... of its clients Encryption Select the encryption None WEP64 WEP128 TKIP AES TKIP AES Network Password Enter the encryption network password value Confirm Network Password Confirm the encryption network password value WEP Key Index If you are using WEP Encryption select the appropriate WEP Key Index The wireless network security window appears when the access point has security enabled Enter the Ne...

Page 136: ...CD into your CD ROM drive 3 Double click the CD ROM icon that appears on your Mac desktop For Mac OS X 10 8 double click the CD ROM that appears on Finder 4 Double click the MAC_Installer folder Installer OS X icon 5 Click Continue 6 Read the license agreement and click Continue 7 Click Agree to agree to the license agreement 8 Click Install All components necessary for machine operations will be ...

Page 137: ...ars select Using a direct wireless connection and click Next If the screen does not appear go to step 13 If below screen appears press the WPS button from the control panel within 2 minutes 12 When the wireless network set up is completed click Next 13 After the installation is finished click Close ...

Page 138: ...oc network in Mac 1 Make sure that the machine is connected to your computer and powered on 2 Insert the supplied software CD into your CD ROM drive 3 Double click the CD ROM icon that appears on your Mac desktop For Mac OS X 10 8 double click the CD ROM that appears on Finder 4 Double click the MAC_Installer folder Installer OS X icon 5 Click Continue 6 Read the license agreement and click Contin...

Page 139: ...ng on the need for data security Shared Key Authentication is used A device that has a proper WEP key can access the network Encryption Select the encryption None WEP64 WEP128 Network Password Enter the encryption network password value Confirm Network Password Confirm the encryption network password value WEP Key Index If you are using WEP Encryption select the appropriate WEP Key Index The wirel...

Page 140: ...f it shows DHCP click Change TCP IP to enter the IP address and other network configuration values for the machine For example If the computer s network information is shown as follows IP address 169 254 133 42 Subnet Mask 255 255 0 0 Then the machine s network information should be as shown below IP address 169 254 133 43 Subnet Mask 255 255 0 0 Use the computer s subnet mask Gateway 169 254 133 ...

Page 141: ...twork configuration report on page 104 IP setting using SetIP Program Windows This program is used to manually set the network IP address of your machine using its MAC address to communicate with the machine The MAC address is the hardware serial number of the network interface and can be found in the Network Configuration Report See Setting IP address on page 105 Configuring the machine s wireles...

Page 142: ...stom 7 Select the one Network Name SSID in the list SSID SSID Service Set Identifier is a name that identifies a wireless network access points and wireless devices attempting to connect to a specific wireless network must use the same SSID The SSID is case sensitive Operation Mode Operation Mode refers to the type of wireless connections see Wireless network name and network password on page 118 ...

Page 143: ...nel using the Network menu 1 Check whether the network cable is connected to the machine If not connect the machine with a standard network cable 2 Start a web browser such as Internet Explorer Safari or Firefox and enter your machine s new IP address in the browser window For example 3 Click Login on the upper right of the SyncThru Web Service website 4 If it s your first time logging into SyncTh...

Page 144: ...connected computer recommended After the driver installation is complete Samsung Easy Printer Manager can be used to change Wi Fi Direct settings Samsung Easy Printer Manager is Available for Windows and Mac OS users only From the Start menu select Programs or All Programs Samsung Printers Samsung Easy Printer Manager Device Settings Network Wi Fi Direct On Off Select On to enable Device Name Ente...

Page 145: ...i Fi Direct and set other options For Linux OS users Print an IP network configuration report to check the output see Printing a network configuration report on page 104 Access SyncThru Web Service select Settings Network Settings Wireless Wi Fi Direct Enable or disable Wi Fi Direct Setting up the mobile device After setting up Wi Fi Direct from the printer refer to the user manual of the mobile d...

Page 146: ... configured security on your access point and machine Connecting Failure General Connection Error Your computer is not receiving a signal from your machine Check the USB cable and your machine s power Connecting Failure Connected Wired Network Your machine is connected with a wired network cable Remove the wired network cable from your machine Connecting Failure Assigning the IP address Cycle the ...

Page 147: ...Printer properties item has mark you can select other printer drivers connected with selected printer e Click Port tab f Click Configure Port button g Check if Printer Name or IP Address is the IP address on the network configuration Sheet 3 Change the printer port s IP address if it is different from the network information report s If you want to use the software installation CD to change the po...

Page 148: ...ter has a configured security password If it has a password refer to the access point or wireless router administrator Check the machine s IP address Reinstall the machine driver and change the settings to connect to the machine on the network Due to the characteristics of DHCP the allocated IP address could change if the machine is not used for a long time or if the access point has been reset Re...

Page 149: ...ete The machine is located away from other electronic devices that may interfere with the wireless signal Many devices can interfere with the wireless signal including a microwave oven and some Bluetooth devices Whenever the configuration of your access point or wireless router changes you must do the product s wireless network setup again The maximum number of device that can be connected via Wi ...

Page 150: ... driver or configuring network settings isn t necessary just simply install the Samsung Mobile Print application and it will automatically detect compatible Samsung printers Besides printing photos web pages and PDFs scanning is also supported If you have a Samsung multifunction printer scan any document into a JPG PDF or PNG format for quick and easy viewing on your mobile device 21 Downloading S...

Page 151: ...e transmission speed may differ ThisfeatureisavailableonlyforthemodelwithaNFCtag see Machineoverview on page 15 Usingacoverorabatteryotherthantheonesthatcamewiththe mobile device or a metal cover sticker can block NFC IfNFCdeviceskeepfailingtocommunicate removeandreinstallthebatteryfromthe mobile device then try again 23 Requirements NFC and Wi Fi Direct enabled Samsung Mobile Print app installed ...

Page 152: ...s OK Follow the instruction on the app screen to update the PIN number If your do not have Samsung Mobile Print app installed on your mobile devices it automatically connects to Samsung Mobile Print app download page Download the app and try again 3 Select print mode 4 Select the content you want to print If necessary change the print option by pressing the 5 Tag the NFC tag on your mobile device ...

Page 153: ...as Internet Explorer Safari or Firefox and enter your machine s new IP address in the browser window For example 3 Click Login in the upper right of the SyncThru Web Service website 4 Type in the ID and Password then click Login Type in the below default ID and password We recommend you to change the default password for security reasons ID admin Password sec00000 5 When the SyncThru Web Service w...

Page 154: ... your email photo web page or document you want to print 2 Touch the action icon 3 Select your printer driver name and option menu to set up 4 Touch Print button Print it out Cancelling print job To cancel the printing job or view the print summary click the print center icon in multitasking area You can click cancel in the print center ...

Page 155: ... Print app In order to use this feature Samsung Mobile Print app needs to be installed on your cell phone 1 Open Samsung Mobile Print app from your mobile device 2 Select device setting 3 Select Google Cloud Print 4 Enter your printer s name and description If the network environment of your printer is using a proxy server you need to configure the proxy s IP and port number from Proxy Setting Con...

Page 156: ...rd sec00000 If the network environment is using a proxy server you need to configure the proxy s IP and port number from Settings Network Settings Google Cloud Print Proxy Setting Contact your network service provider or network administrator for more information 7 When the SyncThru Web Service window opens click Settings Network Settings Google Cloud Print 8 Enter your printer s name and descript...

Page 157: ...oud Print application on your mobile device If you do not have the application download it from the application store such as Android Market or App Store 2 Access the Google Docs application from your mobile device 3 Tap the option button of the document that you want to print 4 Tap the send button 5 Tap the Cloud Print button 6 Set the printing options if you want 7 Tap Click here to Print Printi...

Page 158: ...ustment 159 Changing the default print settings 160 Setting your machine as a default machine 161 Using advanced print features 162 Using Direct Printing Utility 171 Mac printing 173 Linux printing 175 Unix printing 177 The procedures in this chapter are mainly based on Windows 7 ...

Page 159: ...ou are You can set the altitude value from Device Settings in Samsung Easy Printer Manager program For Windows and Mac users you set from Samsung Easy Printer Manager Switch to advanced mode Device Settings see Device Settings on page 189 If your machine is connected to the network you can set the altitude via SyncThru Web Service see Using SyncThru Web Service on page 184 1 High 4 2 High 3 3 High...

Page 160: ...dware Devices and Printers For Windows 7 Windows 8 select Control Panel Devices and Printers 3 Right click on your machine 4 For Windows XP Server 2003 Server 2008 Vista select Printing Preferences For Windows 7 Windows 8 or Windows Server 2008 R2 from context menus select Printing preferences If Printing preferences has a you can select other printer drivers connected to the selected printer 5 Ch...

Page 161: ...ta select Control Panel Hardware and Sound Printers For Windows Server 2008 R2 select Control Panel Hardware Devices and Printers For Windows 7 Windows 8 select Control Panel Devices and Printers 3 Select your machine 4 Right click your machine and select Set as Default Printer For Windows 7 Windows 8 or Windows Server 2008 R2 if Set as default printer has a you can select other printer drivers co...

Page 162: ...g website http www samsung com find your product Support or downloads 1 Printing to a file PRN You will sometimes need to save the print data as a file 1 Check the Print to file box in the Print window 2 Click Print 3 Type in the destination path and the file name and then click OK For example c Temp file name If you type in only the file name the file is automatically saved in My Documents Docume...

Page 163: ...ties window may differ depending on the machine in use Some menus may not appear on the display depending on options or models If so it is not applicable to your machine Press the Help or click the button from the window or press F1 on your keyboard and click on any option you want to know about see Using help on page 174 Item Description Multiple Pages per Side Selects the number of pages to prin...

Page 164: ...e the sheets together Booklet Printinga Prints your document on both sides of a sheet of paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet If you want to make a booklet you need to print on Letter Legal A4 US Folio or Oficio sized print media The Booklet Printing option is not available for all paper sizes Select the available paper Size optio...

Page 165: ...S Folio or Oficio sized paper If your machine does not have a duplex unit you should complete the printing job manually The machine prints every other page of the document first After that a message appears on your computer Skip Blank Pages feature does not work when you select the duplex option We recommend not to print on both sides of the special media such as labels envelopes or thick paper It...

Page 166: ...tings you have selected on the control panel of the machine None Disables this feature Long Edge This option is the conventional layout used in bookbinding Short Edge This option is the conventional layout used in calendars Reverse Double Sided Printing Check this option to reverse the print order when duplex printing Paper Options Changes the size of a document to appear larger or smaller on the ...

Page 167: ...the preview window Watermark Editing a watermark a To change the print settings from your software application access Printing Preferences b Click the Advanced tab select Edit from the Watermark drop down list The Edit Watermarks window appears c Select the watermark you want to edit from the Current Watermarks list and change the watermark message and options d Click Update to save the changes e ...

Page 168: ...ou must create a new page overlay containing your logo or image The overlay document size must be the same as the document you print with the overlay Do not create an overlay with a watermark The resolution of the overlay document must be the same as that of the document you will print with the overlay Overlay Creating a new page overlay a To save the document as an overlay access Printing Prefere...

Page 169: ...om the Overlay List box d If necessary check ConfirmPageOverlayWhenPrinting box If this box is checked a message window appears each time you submit a document for printing asking you to confirm printing an overlay on your document If this box is not checked and an overlay has been selected the overlay automatically prints with your document e Click OK or Print until you exit the Print window Over...

Page 170: ...u print more than one copy You can print one copy first to check then print the rest of the copies later Confidential This mode is used for printing confidential documents You need to enter a password to print Store Select this setting to save a document in the hard disk without printing Store and Print This mode is used when printing and storing document at the same time Spool This option can be ...

Page 171: ...e printing restriction feature and retry printing You cannot print PDF files that are restricted by a password Deactivate the password feature and retry printing Whether or not a PDF file can be printed using the Direct Printing Utility program depends on how the PDF file was created The Direct Printing Utility program supports PDF version 1 7 and below For higher versions you must open the file t...

Page 172: ...ht click menu 1 Right click on the PDF file to print and select Direct Printing The Direct Printing Utility window appears with the PDF file is added 2 Select the machine to use 3 Customize the machine settings 4 Click Print The selected PDF file is sent to the machine ...

Page 173: ...ing printer settings You can use advanced printing features when using your machine Open an application and select Print from the File menu The machine name which appears in the printer properties window may differ depending on the machine in use Except for the name the composition of the printer properties window is similar to the following 8 Printing multiple pages on one sheet You can print mor...

Page 174: ...lendars 1 From your Mac application select Print from the File menu 2 Select Layout from the drop down list under Orientation 3 Select a binding orientation from the Two Sided option 4 Select the other options to use 5 Click Print and the machine prints on both sides of the paper If you print more than 2 copies the first copy and the second copy might print on the same sheet of paper Avoid printin...

Page 175: ...k Apply 4 Open the File menu and click Print 5 Select your machine to print 6 Choose the number of copies and indicate which pages to print 7 Change other printing options in each tab if necessary 8 Click Print Automatic manual duplex printing may not be available depending on models You can alternatively use the lp or lpr printing system or other applications for odd even printing 12 Printing fil...

Page 176: ...options or connection type with Printing utility supplied by o s 1 Launch Printing utility Go to System Administration Printing menu or execute system config printer command in Terminal program 2 Select your printer and double click it 3 Change default printing options or connection type 4 Click Apply button ...

Page 177: ...many copies are needed in Number of Copies To take advantage of the printer features provided by your printer driver press Properties 5 Press OK to start the print job 15 Changing the machine settings The UNIX printer driver Print Job Manager in which the user can select various print options in printer Properties The following hot keys may also be used H for Help O for OK A for Apply and C for Ca...

Page 178: ...resolution or image position of your document Text tab Set the character margin line space or the columns of the actual print output Margins tab Use Margins Set the margins for the document By default margins are not enabled The user can change the margin settings by changing the values in the respective fields Set by default these values depend on the page size selected Unit Change the units to p...

Page 179: ... help you make full use of your machine Accessing management tools 180 Easy Capture Manager 181 Samsung AnyWeb Print 182 Easy Eco Driver 183 Using SyncThru Web Service 184 Using Samsung Easy Printer Manager 187 Using Samsung Printer Status 190 Using Samsung Printer Experience 192 ...

Page 180: ... 8 from Charms select Search Apps 3 Find Samsung Printers 4 Under Samsung Printers you can see installed management tools 5 Click the management tool you want to use After installing the driver for some management tools you can access them directly from the Start screen by clicking on the corresponding tile For Windows 8 after installing the driver for some management tools you can access them dir...

Page 181: ...indows OS users only This feature may not be available depending on model or optional goods Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key on the keyboard Now you can easily print your captured screen as captured or edited ...

Page 182: ...lable depending on model or optional goods This tool helps you screen capture preview scrap and print Windows Internet Explorer pages more easily than when you use an ordinary program Download the software from the Samsung website then unpack and install it http www samsung com find your product Support or Downloads ...

Page 183: ...g images and texts and more You can save frequently used settings as a preset How to use 1 Open a document to print 2 Open printing preference window see Opening printing preferences on page 39 3 From the Favorites tab select Eco Printing Preview 4 A preview window appears 5 Select the options you want to apply to the document You can see the preview of the applied features 6 Click Print If you wa...

Page 184: ... from Windows Enter the machine IP address of your printer http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 Your machine s embedded website opens Logging into SyncThru Web Service Before configuring options in SyncThru Web Service you need to log in as an administrator You can still use SyncThru Web Service without logging in but you won t have access to Settings tab...

Page 185: ...your machine and network You need to log in as an administrator to view this tab Machine Settings tab Sets options provided by your machine Network Settings tab Shows options for the network environment Sets options such as TCP IP and network protocols Security tab This tab allows you to set system and network security information You need to log in as an administrator to view this tab System Secu...

Page 186: ...ion 1 Start a web browser such as Internet Explorer from Windows Enter the machine IP address http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 Your machine s embedded website opens 3 From the Security tab select System Security System Administrator 4 Enter the name of the administrator phone number location and email address 5 Click Apply ...

Page 187: ...eway to conveniently use your Samsung machine Samsung Easy Printer Manager provides two different user interfaces for the user to choose from the basic user interface and the advanced user interface Switching between the two interfaces is easy just click a button 4 Understanding Samsung Easy Printer Manager To open the program For Windows Select Start Programs or All Programs Samsung Printers Sams...

Page 188: ... Application information Includes links for changing to the advanced settings switching UI refresh preference setting summary help and about The button is used to change the user interface to the advanced settings user interface see Advanced settings user interface overview on page 189 4 Quick links Displays Quick links to machine specific functions This section also includes links to applications...

Page 189: ...tions or models If so it is not applicable to your machine Device Settings You can configure various machine settings such as machine setup paper layout emulation network and print information Alert Settings Windows only This menu includes settings related to error alerting Printer Alert Provides settings related to when alerts will be received Email Alert Provides options relating to receiving al...

Page 190: ...nstall the machine software You can also launch Samsung Printer Status manually Go to the Printing Preferences click the Basic tab Printer Status button These icons appear on the Windows task bar Icon Mean Description Normal The machine is in ready mode and experiencing no errors or warnings Warning The machine is in a state where an error might occur in the future For example it might be in toner...

Page 191: ...upplies You can order replacement toner cartridge s from online 4 User s Guide You can view the online User s Guide This button opens the Troubleshooting Guidewhenanerroroccurs Youcandirectly open the troubleshooting section in the user s guide 5 Close Close the window ...

Page 192: ...matically downloaded from the Windows Store if the machine is connected to a computer with an Internet connection 7 Understanding the Samsung Printer Experience To open the application From the Start screen select the Samsung Printer Experience tile TheSamsungPrinterExperienceinterfacecomprisesvarioususefulfeaturesas described in the following table The screenshot may differ depending on the model...

Page 193: ... error occurs You can directly open the troubleshooting section in the user s guide 3 Order Supplies Click on this button to order replacement toner cartridges online You need to be connected to the Internet to use this feature 4 Visit Samsung Links to Samsung printer website You need to be connected to the Internet to use this feature 5 Printer Settings You can configure various machine settings ...

Page 194: ... Printer 3 Select the printer you want to delete 4 Click Yes You can see that the deleted printer is removed from the screen 9 Printing from Windows 8 This section explains common printing tasks from the Start screen Basic printing 1 Open the document to print 2 From the Charms select Devices 3 Select your printer from the list 4 Select the printer settings such as the number of copies and orienta...

Page 195: ... this window by simply double clicking the machine icon in the Windows task bar You can also cancel the current job by pressing Cancel or Stop Clear button on the control panel Opening more settings The screen may appear somewhat different depending on the model or options You can set up more printing parameters 1 Open the document you want to print 2 From the Charms select Devices 3 Select your p...

Page 196: ...ting settings such as copies orientation and document type Eco settings This option allows you to choose multiple pages per side to save media Advanced tab Paper settings This option allows you to set the basic paper handling specifications Layout settings This option allows you to set the various ways to layout your documents ...

Page 197: ...inting confidential documents You need to enter a password to print using it Using the sharing feature Samsung Printer Experience allows you to print from other applications installed on the computer using the sharing feature This feature is only available for printing jpeg bmp tiff gif and png file formats 1 Select the content you want to print from other application 2 From the Charms select Shar...

Page 198: ... chapter gives helpful information for what to do if you encounter an error Paper feeding problems 199 Power and cable connecting problems 200 Printing problems 201 Printing quality problems 205 Operating system problems 213 ...

Page 199: ... and reload it correctly There is too much paper in the tray Remove excess paper from the tray The paper is too thick Use only paper that meets the specifications required by the machine The paper keeps jamming There is too much paper in the tray Remove excess paper from the tray If you are printing on special materials use the multi purpose tray or manual feeder An incorrect type of paper is bein...

Page 200: ...wer problems Condition Suggested solutions The machine is not receiving power or the connection cable between the computer and the machine is not connected properly Connect the machine to the electricity supply first and press the Power button on the control panel Disconnect the machine s cable and reconnect it ...

Page 201: ...sheets are removed from the toner cartridge If a system error occurs contact your service representative Theconnection cablebetweenthecomputerand the machine is not connected properly Disconnect the machine cable and reconnect it Theconnection cablebetweenthecomputerand the machine is defective If possible attach the cable to another computer that is working properly and print a job You can also t...

Page 202: ...ion that was selected in the Printing Preferences may be incorrect For many software applications the paper source selection is found under the Paper tab within the Printing Preferences Select the correct paper source See the printer driver help screen A print job is extremely slow The job may be very complex Reduce the complexity of the page or try adjusting the print quality settings Half the pa...

Page 203: ...rom Device Settings in Samsung Easy Printer Manager program see Device Settings on page 189 Pages print but they are blank The toner cartridge is defective or out of toner Redistribute the toner if necessary If necessary replace the toner cartridge The file may have blank pages Check the file to ensure that it does not contain blank pages Some parts such as the controller or the board may be defec...

Page 204: ...es not print special sized paper such as billing paper Paper size and paper size setting do not match Set the correct paper size in the Custom in Paper tab in Printing Preferences The printed billing paper is curled The paper type setting does not match Change the printer option and try again Go to Printing Preferences click Paper tab and set type to Thick Condition Possible cause Suggested soluti...

Page 205: ...rinter driver A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning Clean the inside of your machine The surface of the LSU part inside the machine may be dirty Clean the inside of your machine If these steps do not correct the problem contact a service representative The top half of the paper is printed lighter than the rest of the paper The toner might no...

Page 206: ... spots appear on the page The paper is too rough and a lot of dirt from paper falls to the inner components within the machine so the transfer roller may be dirty Clean the inside of your machine The paper path may need cleaning Clean the inside of your machine If these steps do not correct the problem contact a service representative Vertical lines If black vertical streaks appear on the page The...

Page 207: ...er on page 48 Toner smear Clean the inside of the machine Check the paper type and quality Remove the toner cartridge and install a new one Vertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals The toner cartridge may be damaged If you still have the same problem remove the toner cartridge and install a new one Parts of the machine may have toner ...

Page 208: ...window see Opening printing preferences on page 39 If background scatter covers the entire surface area of a printed page adjust the print resolution through your software application or in Printing Preferences Ensure the correct paper type is selected If you are using a new toner cartridge redistribute the toner first Tonerparticlesare around bold characters or pictures The toner might not adhere...

Page 209: ... Ensure that the paper is loaded properly Check the paper type and quality Both high temperature and humidity can cause paper curl Turn the stack of paper over in the tray Also try rotating the paper 180 in the tray Wrinkles or creases Ensure that the paper is loaded properly Check the paper type and quality Turn the stack of paper over in the tray Also try rotating the paper 180 in the tray Condi...

Page 210: ...ridge and reinsert it The toner cartridge may be defective Remove the toner cartridge and install a new one The machine may require repairing Contact a service representative Loose toner Clean the inside of the machine Check the paper type and quality Remove the toner cartridge and then install a new one If the problem persists the machine may require repair Contact a service representative Condit...

Page 211: ...al stripes If horizontally aligned black streaks or smears appear The toner cartridge may be installed improperly Remove the cartridge and reinsert it The toner cartridge may be defective Remove the toner cartridge and install a new one If the problem persists the machine may require repairing Contact a service representative Curl If the printed paper is curled or paper does not feed into the mach...

Page 212: ... Lightprint or contamination occurs Your machine is probably being used at an altitude of 1 000 m 3 281 ft or above The high altitude may affect the print quality such as loose toner or light imaging Change the altitude setting for your machine See Altitude adjustment on page 159 Condition Suggested Solutions ...

Page 213: ... Print A printer timeout error occurred message appear These messages may appear during printing Just keep waiting until the machine finishes printing If the message appears in ready mode or after printing has completed check the connection and or whether an error has occurred Samsung Printer Experience is not shown when you click more settings Samsung Printer Experience is not installed Download ...

Page 214: ... may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file as an image Some letters are not displayed normally during cover page printing Mac OS cannot create the font while printing the cover page The English alphabet and numbers are displayed normally on the cover page When printing a document in Mac with Acrobat ...

Page 215: ... collate option As workaround set the default value of collate option to False using the system s printing utility execute system config printer in the Terminal program Printing always works with duplex This duplex issue was in Ubuntu 9 10 CUPS package Update CUPS version to 1 4 1 5ubuntu2 2 Printer is not added through system s printing utility The problem occurs on Debian 7 due to the defect in ...

Page 216: ...g com ae_ar Arabic BELARUS 810 800 500 55 500 www samsung com BELGIUM 02 201 24 18 www samsung com be Dutch www samsung com be_fr French BOLIVIA 800 10 7260 www samsung com BOSNIA 051 133 1999 www samsung com BOTSWANA 8007260000 www samsung com BRAZIL 0800 124 421 Demais cidades e regiões 4004 0000 Capitais e grandes centros www samsung com br BULGARIA 07001 33 11 share cost tariff www samsung com...

Page 217: ...samsung com latin_en English EGYPT 08000 726786 www samsung com EIRE 0818 717100 www samsung com Country Region Customer Care Center Website EL SALVADOR 800 6225 www samsung com latin Spanish www samsung com latin_en English ESTONIA 800 7267 www samsung com ee FINLAND 030 6227 515 www samsung com FRANCE 01 48 63 00 00 www samsung com fr GERMANY 0180 6 SAMSUNG bzw 0180 6 7267864 HHP 0180 6 M SAMSUN...

Page 218: ...AICA 1 800 234 7267 www samsung com Country Region Customer Care Center Website JAPAN 0120 327 527 www samsung com JORDAN 800 22273 065777444 www samsung com Levant English KAZAKHSTAN 8 10 800 500 55 500 GSM 7799 www samsung com KENYA 0800 545 545 www samsung com KUWAIT 183 2255 183 CALL www samsung com ae English www samsung com ae_ar Arabic KYRGYZSTAN 00 800 500 55 500 www samsung com LATVIA 800...

Page 219: ... samsung com pk PANAMA 800 7267 www samsung com latin Spanish www samsung com latin_en English Country Region Customer Care Center Website PARAGUAY 009 800 542 0001 www samsung com py PERU 0 800 777 08 Desde celulares por favor llamar al número 336 8686 www samsung com pe PHILIPPINES 1 800 10 7267864 PLDT 1 800 8 7267864 Globe landline and Mobile 02 4222111 Other landline www samsung com ph POLAND...

Page 220: ...amsung com SUDAN 1969 www samsung com SWEDEN 0771 726 7864 SAMSUNG www samsung com Country Region Customer Care Center Website SWITZERLAND 0848 SAMSUNG 7267864 CHF 0 08 min www samsung com ch www samsung com ch_fr SYRIA 18252273 www samsung com Levant English TADJIKISTAN 8 10 800 500 55 500 www samsung com TAIWAN 0800 329 999 www samsung com tw TANZANIA 0685 88 99 00 www samsung com THAILAND 1800 ...

Page 221: ...om ua Ukrainian www samsung com ua_ru Russian URUGUAY 000 405 437 33 www samsung com UZBEKISTAN 8 10 800 500 55 500 www samsung com VENEZUELA 0 800 100 5303 www samsung com ve VIETNAM 1 800 588 889 www samsung com ZAMBIA 0211 350370 www samsung com Country Region Customer Care Center Website ...

Page 222: ...orks WLAN and acts as a central transmitter and receiver of WLAN radio signals ADF An Automatic Document Feeder ADF is a scanning unit that will automatically feedanoriginalsheetofpapersothatthemachinecanscansomeamountofthe paper at once AppleTalk AppleTalk is a proprietary suite of protocols developed by Apple Inc for computer networking It was included in the original Mac 1984 and is now depreca...

Page 223: ...at typically vertical area where control or monitoring instruments are displayed They are typically found in front of the machine Coverage It is the printing term used for a toner usage measurement on printing For example 5 coveragemeansthatanA4sidedpaperhasabout 5 imageortext on it So if the paper or original has complicated images or lots of text on it the coverage will be higher and at the same...

Page 224: ...runs back and forth on the page and prints by impact striking an ink soaked cloth ribbon against the paper much like a typewriter DPI Dots Per Inch DPI is a measurement of resolution that is used for scanning and printing Generally higher DPI results in a higher resolution more visible detail in the image and a larger file size DRPD Distinctive Ring Pattern Detection Distinctive Ring is a telephon...

Page 225: ...control MAC data link layer of the OSI model Ethernet is mostly standardizedasIEEE 802 3 It has become the most widespread LAN technology in use during the 1990s to the present EtherTalk A suite of protocols developed by Apple Computer for computer networking It was included in the original Mac 1984 and is now deprecated by Apple in favor of TCP IP networking FDI Foreign Device Interface FDI is a ...

Page 226: ...rotating platters with magnetic surfaces IEEE The Institute of Electrical and Electronics Engineers IEEE is an international non profit professional organization for the advancement of technology related to electricity IEEE 1284 The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers IEEE The term 1284 B refers to a specific connector type on the end ...

Page 227: ...nce exceeds that of TCP IP on a LAN ISO The International Organization for Standardization ISO is an international standard setting body composed of representatives from national standards bodies It produces world wide industrial and commercial standards ITU T The International Telecommunication Union is an international organization established to standardize and regulate international radio and ...

Page 228: ...ing functionality in one physical body so as to have a printer a copier a fax a scanner and etc MH Modified Huffman MH is a compression method for decreasing the amount of data that needs to be transmitted between the fax machines to transfer the image recommended by ITU T T 4 MH is a codebook based run length encoding scheme optimized to efficiently compress white space As most faxes consist most...

Page 229: ...s but which is not itself copied or derived from something else OSI Open Systems Interconnection OSI is a model developed by the International Organization for Standardization ISO for communications OSI offers a standard modular approach to network design that divides the required set of complexfunctionsintomanageable self contained functionallayers Thelayers are from top to bottom Application Pre...

Page 230: ...to interact with the device driver using standard input output system calls which simplifies many tasks Protocol A convention or standard that controls or enables the connection communication and data transfer between two computing endpoints PS See PostScript PSTN The Public Switched Telephone Network PSTN is the network of the world s public circuit switched telephone networks which on industrial...

Page 231: ... address and which part is the host address TCP IP The Transmission Control Protocol TCP and the Internet Protocol IP the set of communications protocols that implement the protocol stack on which the Internet and most commercial networks run TCR Transmission Confirmation Report TCR provides details of each transmission such as job status transmission result and number of pages sent This report ca...

Page 232: ...t USB is designed to concurrently connect a single computer USB port to multiple peripherals Watermark A watermark is a recognizable image or pattern in paper that appears lighter when viewed by transmitted light Watermarks were first introduced in Bologna Italy in 1282 they have been used by papermakers to identify their product and also on postage stamps currency and other government documents t...

Page 233: ...vanced security WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection easily without a computer XPS XML Paper Specification XPS is a specification for a Page Description Language PDL and a new document format which has benefits for portable document and electronic documen...

Page 234: ... printing 155 J jam clearing paper 61 tips for avoiding paper jams 60 L Linux common Linux problems 215 driver installation for network connected 114 100 101 printer properties 176 175 system requirements 80 using SetIP 107 loading paper in manual feeder multi purpose tray 29 special media 31 local driver installation 21 23 M Mac common Mac problems 214 driver installation for network connected 11...

Page 235: ...l information 190 Printing 37 printing changing the default print settings 160 Linux 175 Mac 173 multiple pages on one sheet of paper Mac 173 printing a document Windows 37 Mac 174 162 UNIX 177 using direct printing utility 171 printing a document Linux 175 Mac 173 UNIX 177 problems paper feeding problems 199 200 201 205 R rear view 17 regulatory information 82 S safety information 10 symbols 10 s...

Page 236: ... multi purpose tray 29 U understanding the status LED 69 UNIX driver installation for network connected 115 printing 177 Unix system requirements 80 USB cable driver installation 98 100 99 101 using help 40 174 W watermark create 167 delete 167 edit 167 Windows common Windows problems 213 driver installation for network connected 109 21 23 system requirements 78 using SetIP 105 141 wireless ad hoc...

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