TRAFFIC REPORTING
The OfficeServ 7100 system can store peg counts for various types of calls. These peg counts can be printed
on-demand, daily, hourly, or up to three separate programmable shifts. The report includes statistics for each
trunk, trunk group, station, station groups and page announcements.
For more details and explanations see
sections 4.9 and 4.10 of this document.
TRANSFER
System operation permits station users to transfer calls to other stations in the system. Transfers can be
screened, unscreened or camped-on to a busy station.
TRUNK GROUPS
Outside lines can be grouped for easy access by dialing a code or pressing a button.There are 11 trunk groups
available. Each trunk group can have up to 60 members.
UNIFORM CALL DISTRIBUTION (UCD)
UCD is a call distribution method by which callers in a queue are routed to the next available agent. While
waiting in a queue a canned or customized announcement can be periodically played to the caller based on
a programmable timer while retaining their place in the queue. Statistical and historical reports are available
to assist supervisors in managing a call center.
UNIVERSAL ANSWER
Station users may dial the Universal Answer code or press the UA key to answer any outside lines pro-
grammed to ring the UA device. The UA device can be a station, group of stations, common bell or ring over
page.
VIRTUAL EXTENSIONS
The OfficeServ 7100 has a number of virtual extension ports encoded in the system database. They can be
assigned as keyset or single line analog ports. The system has 24 virtual extension ports. These ports have all
the attributes of an actual station port including call forwarding. These virtual ports can be exchanged with
real station ports using the set relocation feature to provide hot desking.
VOICE MAIL
Inband Signalling:
The OfficeServ 7100 system uses MGI channels to communicate with the embedded
voice mail. Stations can call forward to a voice mail. Keyset users can press one button to retrieve messages
from the voice mail system. A Voice Mail Transfer key permits keyset users to easily transfer a caller directly to
an individual voice mail box without navigating through menus.
Note: The OfficeServ 7100 does not support 3rd party voice mail applications.
Embedded on MP10:
The OfficeServ 7100 voice mail/auto attendant is enabled at default. The MP10
provides up to 4 ports of voice processing. Because it is embedded into the system it provides such features
as one touch call record, answering machine emulation, and voice mail box administration with interactive
keyset displays. See separate voice mail documentation.
4.26
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