Caller ID Review List
This feature allows display keyset users to review Caller ID information for calls sent to their stations. This list
can be from ten to fifty calls in a first in, first out basis. The list includes calls that you answered and calls that
rang your station but that you did not answer (missed calls). When reviewing this list, you can press one but-
ton to dial the person back. The system must be using LCR to dial the stored number. There is also an option
called CID REVW ALL in the User ON/OFF options. When set to ON the feature will operate the same as
described. However, when set to OFF only calls that are not answered (missed calls) at the station will be
recorded in the Review list.
Investigate
This feature allows selected stations with a special class of service to investigate any call in progress. If Caller
ID information is available for an incoming call, you will know to whom this station user is speaking. On out-
going calls, you can see who was called. After investigating, you may barge-in on the conversation, discon-
nect the call or hang up.
Abandon Call (Missed Call) List
The system has a system-wide abandon call list that stores Caller ID information for calls that rang but were
not answered (missed call). The list is accessed using the administrator’s passcode. When reviewing this list,
you are provided options to CLEAR the entry or DIAL the number.You can see the NND key to toggle between
the Caller ID name, number and the date and time the call came in. The system must be using LCR to dial
numbers from the abandon call list. The abandoned call list will store up to 100 unanswered calls.
Caller ID ON SMDR
The Station Message Detail Records report can be set to include Caller ID name and Caller ID number for
incoming calls. This format expands the printout to 113 characters. Use a wide carriage printer or an 80 col-
umn printer set for condensed print.
Number to Name Translation
The system provides a translation table for 1000 entries. When the Caller ID number is received, the table is
searched. When a match is found, the system will display the corresponding name.
Caller ID to PSTN
When calling out on ISDN-PRI services, each station can be programmed to send any one of the listed direc-
tory numbers provided on the PRI circuit. Examples are: the main number, another number or an individual
DID number. (PSTN=Public Switch Telephone Network)
Caller ID to Analog Port
When enabled through programming Caller ID from the telephone company is sent directly to analog ports
within the system.
CALL FORWARDING
This feature allows the user to redirect (forward) incoming calls. The calls can be redirected to the attendant,
a hunt group, voice mail, external number or another station user. If the destination station is in Do Not
Disturb (DND), the calling party will receive DND/Reorder tone. Calls cannot be forwarded to a door phone.
All Calls
This type of forwarding is not affected by the condition of the station. All calls are immediately redirected to
the designated destination. If desired, the destination station may redirect the call back to the forwarded sta-
4.9
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