CALLER IDENTIFICATION
The OfficeServ 7100 supports three methods of identifying an incoming caller depending on the circuit type
as described below.
Caller ID
On an analog, loop start CO line, calling party information is called Caller ID and is available from the tele-
phone company in two formats, Number only and Name and Number, sometimes called Deluxe. The
OfficeServ 7100 is compatible with both formats. Even if the telephone company only offers the number only,
a name can be attached to the telephone number of frequent callers via the CID/ANI translation table. Caller
ID is supported on Digital, IP and Single Line stations.
Calling Line Identification (CLI)
On ISDN circuits, calling party information is called CLI and is supported on PRI type circuits as described
below.
PRI
On 5ESS and NI2 PRI circuits both name and number support is provided on the OfficeServ 7100 system.
On a DMS100 circuit only Number service is provided.
CALLER ID FEATURES
The following features apply to all forms of Caller Identification, however, to make them easier to read caller
identification is referred to as Caller ID.
Name/Number Display
During normal incoming CO calls, Caller ID name and number can be displayed simultaneously in the display
of each keyset. When receiving a transferred CO call, each LCD keyset user can decide if he/she wants to see
the name or number in the display first. Regardless of which one is selected to be seen first, the NND key is
pressed to view the other pieces of information.
Next Call
In the event that you have a call waiting or a camped-on call at your keyset, you can press the NEXT key to
display the Caller ID information associated with this next call in queue at your station. Either the Caller ID
name or number will show in the display depending on your selection.
Save Caller ID Number
At any time during an incoming call that provides Caller ID information, you may press the SAVE key. This
saves the Caller ID number in the Save Number feature. Pressing the SAVE number redial key will dial the
Caller ID number. The system must be using Least Cost Routing (LCR) to dial the saved number.
Store Caller ID Number
At any time during an incoming call that provides Caller ID information, you may press the STORE key. This
saves the Caller ID number as a speed dial number in your personal speed dial list. The system must be using
LCR to dial the stored number.
Inquire Park / Hold
Having been informed that an incoming call is on hold or has been parked, you may view the Caller ID infor-
mation before you retrieve the call. This will influence how you choose to handle the call.
4.8
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