SECRETARY POOLING
Each keyset may be defined as an executive (BOSS in programming) or a secretary (SECY in programming) in
system programming. Each executive can have up to four secretaries and each secretary can have up to four
executives.These arrangements are known as executive/secretary pools.There can be multiple pools in a sys-
tem. When an executive is in DND, all calls to the executive ring the first secretary assigned to that executive;
if that secretary is busy, the call will hunt to the next available secretary assigned to that executive. If the sec-
retary must communicate with the executive while he/she is in DND, pressing the corresponding executive
button on the secretary’s keyset results in an Auto Answer intercom call being made to the executive (pro-
viding the executive is free). There is also a system wide option to allow the stations to ring rather than auto
announce the executive secretary calls. A station can only be the executive of one secretary pool. In addition,
a station cannot be in more than one pool.
SINGLE LINE CONNECTIONS
Single line ports allow connection of a variety of single line telephones plus facsimile machines, answering
machines, loud bells, computer modems, cordless phones and credit card machines. When connecting cus-
tomer-provided equipment to these extensions, compatibility should be checked out before purchase to
ensure correct operation. Central office ring cadence can be selected for SLT stations. This is helpful when
optional devices cannot detect OfficeServ 7100 intercom ring cadence.
SPEED DIAL NUMBERS
The system maintains a library of speed dial numbers that can be allocated to either a shared system wide
list or to an individual user list. The OfficeServ 7100 has a library of 2000 numbers.
The OfficeServ 7100 can be programmed to have either 500 or 950 numbers in the system list.
The remaining numbers in the library can be assigned in blocks of 10 each (bins) to individual stations for
their personal use. A maximum of 5 bins (50 numbers) can be assigned to a station.
SPEED DIAL BY DIRECTORY
The OfficeServ 7100 system provides the user with the ability to look up a speed dial number and place the
call. There are three speed dial selections: personal, system and station. This feature requires a display keyset.
STATION HUNT GROUPS
System programming allows up to 20 station hunt groups. One of three ring patterns—sequential, distrib-
uted and unconditional—is available for each group. Each unconditional group may contain a maximum of
32 stations and each sequential and distributed group may contain a maximum of 32 stations. A station may
be assigned to more than one group. Each station group has its own recall timer for calls transferred to that
group. There is a Next Hunt timer for each group to provide circular hunting within the group.
STATION MESSAGE DETAIL RECORDING (SMDR)
The system provides records of calls made, received and transferred. Connecting a customer-provided print-
er or call accounting system will allow collection of these records. Each call record provides the following
details: station number, outside line number, start date, start time, duration of call, digits dialed (maximum 18)
and an account code if entered. The system may print a header followed by 50 call records per page or send
continuous records with no header for use with a call accounting machine.
The SMDR output can be provided through the LAN port of the system to a LAN printer or to a PC screen.The
SMDR format contains many options that allow it to be customized for a company’s individual needs. Options
to print include incoming calls, outgoing calls, in and out of group status, change in DND status, authoriza-
tion codes, and caller ID on incoming calls. When Caller ID is enabled a wide carriage printer is required.
4.24
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