Sam4s Touch Screen Terminal Operating Manual Download Page 1

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Operating Manual 1.2

SAM4S Touch Screen Terminal

Point of Sale System

(July 2014)

1 Introducing SAM

page 2

2. The Touch Screen

page 4

3. Login

page 8

4. Selling Fares

page 9

5. Credit Card Transactions page 12

6. Selling Barcoded Items

page 14

7. Selling Non-‐Barcoded Items page 15

8. Corrections

page 19

9. Refunds

page 21

10. Receipts and Recall

page 22

11. Price Check

page 23

12. Foreman’s Instructions

page 24

13. Changing Printer Paper

page 25

Mercury Merchant Account Information

Merchant Number: 88430181547

Mercury PIN: 3716

Bank Number (BIN): 023400

Visa/Master Card/Discover

1-‐800-‐944-‐1111 88430181547

Summary of Contents for Touch Screen Terminal

Page 1: ...page 12 6 Selling Barcoded Items page 14 7 Selling Non Barcoded Items page 15 8 Corrections page 19 9 Refunds page 21 10 Receipts and Recall page 22 11 Price Check page 23 12 Foreman s Instructions page 24 13 Changing Printer Paper page 25 Mercury Merchant Account Information Merchant Number 88430181547 Mercury PIN 3716 Bank Number BIN 023400 Visa Master Card Discover 1 800 944 1111 88430181547 ...

Page 2: ...eys or buttons you just touch the button displayed on the screen There s no need to jab or press hard a light touch is all it takes The screen has been designed especially for us making transactions straightforward and simple In fact SAM is by far the easiest cash machine we have had Equally important SAM allows us to offer our riders the choice of charging their ride and purchases on Master Visa ...

Page 3: ...sement is a PC mainframe our Internet connection and battery backup This brief instruction manual will give you all the information you need to work effortlessly with SAM IMPORTANT Never attempt to clean the touch screen with water or cleaning liquids or sprays If you must dust the screen use spray air or a very soft cloth or dusting brush Do not clean with paper towel ...

Page 4: ...hift When idle the screen displays our MSM logo as a screen saver It will go into the idle state if the screen isn t touched for two minutes or so To activate the screen just touch it anywhere The screen is divided into several sections Across the top is an Information Bar In this yellow area you ll see the current entry as well as other information ...

Page 5: ...Home screen This section of the display changes to make item entries fares passes and other non barcoded items fast and easy You just touch the item you re selling Check To the left of the Fare Home Screen is the Check section This section shows you line by line each item and price as it s entered ...

Page 6: ...k section are a number of Function Buttons You ll use these to Login and off the system delete entries print receipts and perform other operations Key Pad On the bottom center of the screen is a typical Key Pad for making numeric entries ...

Page 7: ...ht corner is a Cash Section Here you can enter the amount tendered in round numbers and select the type of transaction cash check or credit card Also located here are two large buttons that allow you to switch between the Fare and Home screens ...

Page 8: ... Login which happens to be right next to the 1 Station Agent will appear in the Information Bar If you forget to login and begin a transaction Access Denied will appear across the screen For bookkeeping accuracy Wednesday afternoon shifts require a different login Instead of 1 you ll use 2 Touch 2 then touch LOGIN ...

Page 9: ... for a dozen Touch 10 Fares then touch 2 Fares Or 6 Fares and 6 Fares As you touch each button the sale will appear in the Information Bar It will also be recorded on a line in the Check That s two fares four dollars The rider gives you a five In the Cash Section push the 5 button The screen will display a big box that tells you the Total Sale is 4 and the Change is 1 The cash drawer will open ...

Page 10: ...will tell you to give the rider eight dollars You can combine button amounts Touch the 5 and the 10 for example if fifteen dollars is tendered Alternately you can use the Key Pad to enter dollar amounts There s no decimal point but you must enter cents To enter twenty five dollars you d touch 2 5 00 If you just entered a 2 and 5 that would be 25 The display in the Information Bar by the way doesn ...

Page 11: ...ount tendered You always have the option of entering the amount given to you by the rider amount tendered with the keypad Remember to enter cents or 00 Then touch CASH If the rider gives the correct amount for a sale just touch CASH The drawer opens and the transaction is complete By the way NO SALE in the Function Buttons section will open the cash drawer at any time to replace tokens for instanc...

Page 12: ...p telling you to Enter Amount but the amount should already be filled in and should match the Total If not enter the correct Total Touch the ENTER button and a Swipe Card screen will appear Next pull the rider s credit card through the credit card reader The front of the card faces you and the magnetic stripe on the back of the card is toward the terminal ...

Page 13: ...all ND At this point tell the rider their card has been declined but you ll be happy to call to investigate If the rider declines CANCEL the entire transaction and return the card If the rider tells you to go ahead make the call and follow the instructions you re given Call information may be found on the front page of this manual It is also posted by the printer If the station is busy and a car i...

Page 14: ...t you may need to lift the scanner off the stand If you are selling more than one of the same items you can scan the barcode more than once Selling three tickets to Friday s Murder Mystery Scan the barcode on the ticket three times Each scan will appear as an individual line in the Check Or you can touch 3 on the Key Pad then scan the ticket once In the Check the entry line will show the item pric...

Page 15: ...in the lower right corner If someone wants to make a donation to the Museum touch the Donation button A big Key Pad will cover the entire screen where you can enter the amount of the donation This is the way to accept donations when a receipt is required Some of the buttons on the Home screen are straightforward If you re selling a Big Island brochure just touch that button If you re selling two t...

Page 16: ...buttons on the Home screen will take you to a submenu screen where you ll make additional choices Some of the candy we sell is barcoded Pez dispensers and Pez refills These are scanned like any other item with a bar code But we won t use the barcodes on the piece candy we sell and these will be found in the Candy submenu Touch Candy and the Home screen area will change to the Candy submenu You hav...

Page 17: ...ay touching Membership Pens Pencils or Tokens non fare will bring up a submenu from which you ll choose the appropriate item Tokens non fare are tokens sold as souvenirs The Postcards screen is really fun There are tiny images of each card just touch the appropriate image ...

Page 18: ... a Motorman s Hat Badge to a rider you would just scan the barcode and the badge would ring up at 20 To sell the hat badge to a member who should receive a discount you first scan the badge in the normal way Then you go to the Home screen touch Member Pricing and in the submenu touch Hat Badge In the Check you ll see a new line showing a 5 discount ...

Page 19: ... instead of 2 just touch Clear Clear erases numeric entries There are two Void buttons each marked with a big red X The Last Item Void the upper button erases the last item entered The last item entered will be at the bottom of the Check The other Void button erases highlighted entries In our transaction let s say we want to change the number of Big Island Brochure from 5 to 4 First we highlight t...

Page 20: ...you d touched the Big Island Brochure button five times instead entering 5 and touching the button once this correction would have been a little simpler But either way it s really easy to correct entries Can you highlight more than one line Yes as many as you want They ll all be deleted when you touch VOID If you highlight a line accidentally just touch it again the highlight disappears There s on...

Page 21: ...e for example touch that button or use the Key Pad to enter the correct dollar amount Then touch CASH The item and amount will show in the Check If you re going to refund more than one item you repeat the process You can t touch Refund and then scan or enter a series of items Cash refunds are given to the rider even if they charged the original purchase on a card ...

Page 22: ...ve finished a transaction and a rider comes back asking for a receipt again no problem Touching RECALL will bring up a screen showing previous transactions listed chronologically By touching one of the Check buttons you ll see the entire Check for that transaction You can then print that receipt by touching PRINT at the top of the Recall screen ...

Page 23: ...CK and then scan or if it isn t barcoded touch the item button The item and price will appear on a Price Check screen If the rider wants to buy the item touch Select on the Price Check screen It will be added to the Check If the rider doesn t want the item touch Close ...

Page 24: ...l appear Now touch the SYS X button in the center of the Reports screen The report will print out When it s finished touch the POS tab on the lower right of the screen that returns the screen to its regular POS look Finally touch LOGOUT Confirm that you ve logged out by checking the Receipt number box If there is a number in it you re still logged in If it is blank you re logged out Place the prin...

Page 25: ...re is a release lever on the right top of the printer Open the top Remove the old spindle and toss On the new roll the paper should be coming off the bottom of the roll Now just drop the paper roll into the printer there are no gears or gadgets to engage Just drop it in Pull the end of the roll out past the door then close the printer door Tear off the excess paper You re done ...

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